Total 6,690 public relations manager job vacancies in qld regional wide bay and fraser coast

About Us Kempsey Shire Council is located on the Mid North Coast of New South Wales and is known for its genuine hospitality, pristine beaches, sub-tropical rainforests, mountain ranges, rock river gorges, sprawling farmland and peaceful villages. We have around 365 dedicated staff across many sites who manage $1.1 billion worth of assets and lead and work with our community to build an inspired, connected Macleay Valley. We are a progressive and proactive dynamic organisation that prides itself on a respectful and supportive workplace. Why grow your career with Kempsey Shire Council  At Kempsey Shire Council, we look for people who’ll put Kempsey Shire at the heart of all they do. We hope you share our values of: Passion: We approach our work with enthusiasm and drive Integrity: We build the trust and confidence of the community and staff Innovation: We challenge the status quo, and have the courage to take risks, to achieve creative and efficient solutions Communication: We ensure open communication for all Respect: We consider our workmates, community, the workplace and environment Collaboration: We work together to achieve a shared vision About the Role We are seeking an experienced Project Manager to join our team. The Project Manager may be responsible for a diverse range of high-risk high-value works, including slip remediation, causeway and bridge construction and other infrastructure projects. The ideal candidate will be responsible for overseeing all aspects of capital works projects. This includes project planning, budgeting, scheduling and resource allocation, risk management and ensuring compliance with regulations and standards.…

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Kpat Hotels and Pubs are the Toowoomba based company behind the operations of the first of minor hotels franchised properties. The Oaks Toowoomba 102-room hotel was developed by Kpat and opened in 2020 featuring a combination of Hotel and executive suits, dual key two bedroom and 3 bedroom suites all brand new and beautifully appointed. Oaks Toowoomba stands out as the regions newest and most sort after accommodation and conferencing facility with onsite café, restaurant and retail offerings. More broadly Kpat has a footprint in Northern Queensland and future development project in Mooloolaba, Sunshine Coast and the group is expanding quickly. Now is the perfect time for a high calibre individual ready to take the next step in their career to join Kpat Hotels and Pubs.
Job Overview

A unique and exciting opportunity now exists for an experienced Hotel Manager with a strong sales background to manage the first Franchisee Oaks property. In this role you will manage all aspects of the Oaks Toowoomba Hotel accommodation. This is a hands-on role which requires strong management, administration, relationship building, selling, organisation and people development skills. It is a full time, ongoing role based in Toowoomba CBD and the successful applicant will:
1. Have at least 2 years previous experience in a similar role
2. Sound knowledge of computer systems – Experience with CMS Guestcentrics Property Management System highly regarded but not essential
3. Poses Operational knowledge and experience in all hotel departments with a strong focus on rooms divisions, revenue and yield management.
4. Drive high levels of guest satisfaction through the consistent execution of service standards and initiatives, visible operational leadership and high interaction with guests
5. Poses strong analytical skills with the ability to plan, schedule and oversee operation improvements, review processes and procedures and evaluate the business performance.
6. Constantly engage with staff to seek feedback and create a highly engaged workforce
7. Demonstrate Immaculate personal presentation and grooming standards
8. Demonstrate Excellent written and verbal communication skills
To succeed in this role, you must run the hotel as if it is your own by adopting a hands-on management style and being detail-oriented. Take a persistent approach in seeking revenue opportunities and maximizing yield for the hotel, both in Rooms and with consideration for the separately managed but equally important Food & Beverage businesses that operates within the property.
Effectively connecting with business clients and partners, guests, management team and staff members at all levels is an innate ability you possess. You constantly strive to create memorable experiences for your guests, support a positive work environment, challenge the status quo and inspire your staff to do the same.

Lead as Maintenance Manager ensuring smooth park operations. Guide teams, drive excellence, and create unforgettable visitor experiences. Shape the magic of a dynamic theme park setting. RETAINED SEARCH Our client is one of Australia's largest regional theme parks, known for providing fun, entertainment, and exceptional customer experiences. They are a progressive company with a strong focus on safety, guest service excellence, and creating memorable moments for visitors. They seek a dedicated Maintenance Manager to lead their technical team, ensuring smooth park operations. About the opportunity As the Maintenance Manager, you will provide direction and support to a team of experienced mechanical fitters, electricians, grounds and buildings team members, and aquatics technicians.  In order to ensure the continuous smooth running of the park's rides, attractions and facilities, you will lead your skilled team to deliver maintenance programs, projects, and effective systems. You will also be responsible for managing maintenance processes and procedures, overseeing winter shutdown maintenance operations, conducting site and prestart inspections, recruiting, onboarding, managing performance, training, assessment, and staff development About youThe ideal candidate showcases leadership in technical environments with a safety-first mindset. Reporting to the Engineering & Maintenance Manager, as their 2IC, you'll be a strong leader who thrives in dynamic environments, resolving challenges and building relationships. To be successful in this role you will ideally have: Extensive experience of mid-senior level management experience in a technical environment A demonstrated background in leading, coaching & mentoring teams The ability to work to dynamic roster patterns to meet the needs of the operation. Project and…

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Job Purpose
The Modification Manager is responsible for overseeing and managing all aspects of the modification process & the implementation of approved ECR’s within the organization. This includes coordinating and implementing changes to systems, processes, or products to improve efficiency, functionality, and compliance. The Modification Manager plays a crucial role in ensuring that modifications are planned, executed, and monitored effectively while aligning with ECR implementation Schedule.

Key Responsibilities and Accountabilities
• Modification Planning: Develop and maintain a clear modification plan, including scope, objectives, timelines, and resource allocation. Manage the project plans, schedules.
• Stakeholder Collaboration: Work closely with cross-functional teams to understand modification requirements and gather feedback. Ensure project goals align with the company's strategic objectives.
• Risk Assessment: Identify potential risks associated with modifications and develop mitigation strategies.
• Quality Assurance: Ensure that all modifications meet quality and compliance standards.
• Documentation: Maintain detailed records of modification.
• Manage daily, weekly, and monthly the Fleet Modifications on behalf of the HRCABO on NIF Project.
• Participate to daily VMC meetings to assure that HRC Modification Scopes of Work is visible to stakeholders timely manner.
• Review the Project Plans and provide input to ensure they support the businesses objectives.
• Report all safety Incidents or near misses.
• Take any reasonable steps to ensure the health and safety of yourself and others subject to any limitations and/or obligations defined within HRC HSSE management systems.

Policies and Procedure Responsibilities
• Ensure compliance with HRC procedures and relevant legislative requirements.
• Ensure compliance with HRC Fitness for Work Policy, including HRC Drug and Alcohol Management Plan
• Ensure compliance with all emergency plans and procedures and ensuring they are displayed as appropriate within your area.
• Ensure compliance with all relevant Rail Safety legislation.
• Ensure all work is compliant with RCN Project Management policies and procedures.

Qualifications and Education Requirements
• An appropriate qualification in an Engineering or project management discipline.
• A minimum of 8 years Rolling Stock experience.
• Understanding and working knowledge of project management practices.
• Problem-solving and analytical abilities.
• Knowledge of quality assurance and compliance standards.
• Excellent leadership and communication skills (oral & written) including strong negotiation and influencing skills and the ability to establish effective working relationships with a variety of people at different levels both internally and externally.
• Proficient skills in computers: MS Word, Excel, email.

The Client:Capstone is proudly partnering with a global retail giant to recruit a property development professional to assist with growth their portfolio in QLD & NT. They have an outstanding reputation for career progression and provide opportunities to develop your skillset in different areas across the property development lifecycle. The Role:Working in a tight-knit team, this position plays an integral role in continuing the growth of the brand across QLD. The responsibilities will include finding, evaluating and acquiring freehold and leasehold properties across the state. You will work closely with the senior members of the team in pursuing authority approvals, management of development process, and interaction with internal corporate stakeholders to define strategy and the establishment of relevant market relationships.You:The successful candidate for this role will have: Tertiary qualifications in Property will be essential for this role and candidates from Property Economics degree will be highly regarded. 2-3 years experience within Property transactions, Development or Construction related field Ability to communicate effectively and think strategically in line with overall business goals will be important. If this is the role for you APPLY NOW via the link or send your CV in confidence to Daniel Gonsalves [email protected].

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Are you a Recruitment Manager with a knack for sales and a passion for motivating teams? Squad Recruitment is on the lookout for a dynamic individual to join us in a key leadership role.   ABOUT THE ROLEAs a Sales-Focused Agency Manager, you'll play a pivotal role in driving our business development and placement efforts while inspiring your team to reach new heights. We're seeking a motivated leader who can blend recruitment expertise with a strong sales acumen to make a significant impact on our 5 year plan. WHAT WE'RE LOOKING FOR Sales Mastery: Proven experience in outbound sales with a track record of exceeding targets Leadership Skills: Ability to motivate and lead a team to success as well as creating a dynamic culture where targets are set and achieved Client Relationship Building: Strong relationship-building skills for cross-selling and client retention Commitment to Excellence: A self-starter who thrives in a fast-paced environment with a relentless focus on client satisfaction and team engagement Industry Experience: A solid foundation in recruitment and business development across Perm and Temp   SOME OF WHAT YOU'LL DO Drive the outbound sales efforts of the business, setting and achieving ambitious KPIs for the team Manage the Permanent and Temp divisions and teams Identify, pursue and build new market segments, exploring growth opportunities within existing client bases Inspire and lead a team of recruiters, fostering a collaborative and high-performance culture Build and nurture strong relationships with clients, ensuring their needs are not only met but exceeded WHY JOIN US Have the opportunity to…

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Cashier and HR Payroll Manager
Central West NSW 2671

? Above Award Wages
? Opportunity to work within a great team culture
? Excellent career growth opportunities
? Progressive family owned company that is flexible to your needs

Bernardi's are looking for a bright, bubbly and helpful CASHIER AND HR PAYROLL MANAGER for our Supermarket.

ABOUT THE ROLE....
The Store Cashier and HR/Payroll Manager multiple roles as follows. Store Cashier, requiring to undertake the banking, balancing of the cash safe and supplying change daily to the Customer Service Department.
As HR/Payroll Support the duties include ensuring the timely and accurate processing of payroll as well as assisting the Store and Department Managers in the implementation of Human Resources best practice.

In this role you will be Responsible for:
Cashier
o Answer incoming telephone calls and direct to the correct department
o Daily banking including balancing of cash registers as/if required and report to Customer Service Supervisor any discrepancies of takings
o Balance cash to daily financial reports
o Deposit cash, cheques with Bank on a daily basis
o Provide change to the Customer Services Department on a daily basis
o Balance cash safe as required
o Maintenance of Customer accounts including the distribution of them each month, sourcing invoice copies and the pursuing of those that are overdue.
o Collect, deliver and distribute all incoming and outgoing mail
o Operation and balancing of cash register as/if required
o Maintaining of Smart Shopper spreadsheets

Human Resources
o Maintain Online applications so the Store and Department Managers can easily access applications from prospective employees
o Assist in the organisation of interviews as required including:
? Contacting applicants for interview
? Required paperwork including relevant interview
questions, practical test, resumes etc is provided
to the interview panel
? Interview panel member – if required
o Ensure employee SF-18 ‘Notification of New Employee’ form is completed and forwarded to Support Office as/if required
o Assist in the induction process of the new employee including organisation of:
? Required paperwork including Letter of Appointment/contract for new employee prior to commencement of employment
? Department walk on the day of commencement of employment
? Bernardi Group induction is undertaken within 2 weeks of commencement of employment
? Performance reviews are undertaken at the 1 & 3 months mark by Store and/or Department Managers ensuring you set alarm in Microsoft Outlook to remind them.
o Ensure all required paperwork is filed on employee personnel file
o Assist in HR/Payroll Audit as if required
o HR quarterly agenda (WHS, in the Aisle talk, training, behaviour reminders) need to be completed within the current Qtr. Must work with relevant managers to ensure it’s all done on time.
o Liaise with Department Managers and Store Managers to ensure all employees participate in ‘In the Aisle’ talks
o Organise uniforms for all employees as/if required

Payroll
o Ensure the Store’s payroll is ready for processing by Support Office by no later than pay Monday at 12 noon including:
? Accurate input and checking of timesheets including ensuring employee shifts are allocated to correct departments and employee leave taken is correctly recorded
? Compilation and completion of Payroll Adjustment form including employee leave, required employee deductions, etc.
? Create new employees in Payroll
o Assisting support office with payroll/HR duties as required
o Other duties including customer service and use of registers as required

IS THIS YOU.....?
? Well presented
? Professional and Excellent communication skills with an extrovert persona
? Energetic and loves a fast paced enviroment
? Customer service focused
? Understanding of supermarket best practice
? Enthusiasm to work within a team environment

QUALIFICATIONS AND WORK SKILL REQUIREMENTS - desired but not essential
? Certificate III in Business Administration
? Experience with Payroll or willing to learn
? RTW coordinator course/certificate
? Recent work experience within the Retail Sector
? Demonstrated excellence in written, verbal and interpersonal communication skills
? Demonstrated working knowledge of Microsoft office
? Demonstrated ability to prioritise and plan work to meet deadlines
? Demonstrated attention to detail & work accuracy

ABOUT US....
We are a dynamic family owned company operating independent supermarkets in the Central West and Riverina areas of New South Wales. With a focus on fresh food, our vision is to deliver an exceptional shopping experience for our customers through quality produce, everyday lower prices and by supporting local growers and businesses.

The Bernardi Group have been providing local residents of Country NSW with an independent grocery alternative since 1969, with the first store operating as a fruit market. Bernardi's now operate large format supermarkets and employ over 500 people in the Central west and Riverina.

HOW TO APPLY....
We are not currently asking for a resume from you. Simply complete your work history & education information on the application page. You are welcome to include any certificates or licences in the education section to assist us in assessing your suitability for this role. Shortlisted
applicants may be requested to submit a resume at a later date.

This is the perfect opportunity to join a supportive team environment where the company rewards its employees by providing great working conditions, ongoing training and up-skilling to set you up in a career.

APPLY NOW!!

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About the Role

The HSW Manager is responsible for driving the proactive implementation and continual improvement of Health, Safety and Wellbeing (HSW) culture, strategy, plan and performance across a region.

Striving to advance Team Global Express’s (TGE) business strategy through enabling a unified culture of safety, people, customer focus and operational excellence the role is responsible for providing practical HSW advice and support to our people and delivering initiatives that continually improve our HSW culture and performance in line with our ‘Genuine Care Culture’ strategic priority.

What you’ll do

• Manage and enhance HSW management system through governance activities, data analysis, and research.
• Provide technical input for HSW planning, risk management, and management reviews.
• Collaborate with management and employees to develop, monitor, and review the Business Health, Safety, and Wellbeing Management System and HSW Plan.
• Lead investigations of workplace incidents, near misses, and injuries, implementing preventive actions.
• Develop and document safe work procedures in consultation with management and employees.
• Communicate Health and Safety responsibilities and ensure effective training for required competencies.
• Identify and control hazards, including hazardous substances, dangerous goods, and plant, in line with legislative requirements.
• Conduct Health and Safety audits, arrange third-party audits, and communicate results, while maintaining and sharing statistical data within the organization.

What you’ll bring

An open mindset to continuously develop and strive for a career at Global Express along with a can-do attitude will set you apart.

• Previous experience working in a high risk and or transport/logistics environment.
• Minimum Tertiary qualifications (Diploma in Work, Health and Safety) or higher.
• 5 years’ experience in a HSW leadership role
• Prior experience participating in internal audits and reporting outcomes
• ICAM Investigation Training (or equivalent investigation methodology)
• Experience in relationship management of both internal clients and external stakeholders
• Excellent working knowledge and awareness of Work Health and Safety Legislation
• Proficient computer experience in MS Word, Excel, and Outlook or equivalent
• Ability to challenge, influence, change and improve current systems, procedures, and processes 
• Experience in undertaking inspections, risk assessments and develop safe work instructions
• A strong commitment to continuously apply and influence best practice standards
• Current Australian Drivers Licence.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

 Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

Rockwear is part of the global powerhouse TFG and the Retail Apparel Group (Yd, Connor, Tarocash, Johnny Bigg). Here at Rockwear we encourage women to harness their inner strength and live an active life on their own terms through high quality activewear that is functional and fashionable! Are you ready to up your game with your retail career and join our #rockwearnation?! Assistant Store Manager | DFO Jindalee, QLD Here at Rockwear we encourage women to harness their inner strength and live an active life on their own terms, through high quality activewear that is functional and fashionable. We foster a fun and active environment that rewards high performance and provides opportunity for growth.THE PERKS 50% team discount Substantial team discount on partnered RAG brands Weekly commission incentives Rosters to support a healthy work/life balance One on one coaching and mentoring Genuine opportunities for career advancement and development Wear activewear every day! THE ROLE Work together with the team to drive results and exceptional customer experience Be confident working with KPIS and individual targets Bring a high level of energy to the shop floor Meeting and exceeding sales targets and KPI's Driving sales and customer experience Coaching and mentoring team members to upskill their product knowledge, sales techniques and customer service Execution of visual merchandising directive Effective stock management THE IDEAL CANDIDATE Have a passion for customer service, retail sales and fashion Be determined to achieve the store budget and understand KPI expectations  Can identify store opportunities in order to maximise sales Have the ability to lead,…

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Join our team as a Residential Customer Service Team Manager! Are you ready to propel your career forward? We're in search of an individual with leadership experience to step into this role.This role is a 6-month secondment position, based on-site with our Morwell team.If you believe you're the right fit for this position, submit your application today!At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. Join us as we continue to grow and make a mark as the 5th largest telco in Australia!Why work for Aussie? Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!Our fantastic culture lives and breathes our values: Don't be ordinary, be awesomeThink BIGNo bullsh*tBe good to peopleHave funWe are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.  But don’t just take our word…

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Maintenance Manager - Marong or Geelong Employment Type:  Permanent (Full Time) Business Area:  Operations & Commercial Division:  Operations Location:  Marong, Victoria, AU About our team What did you have for breakfast today? Whether it’s the flour in your toast or the grain in your cereal, it’s highly likely that GrainCorp helped get it onto your plate!  As we find new ways to connect rural communities with food, animal feed and industrial customers around the world, we are proud to say we’re leading the way in sustainable agriculture. About the role   Competitive salary package on offer that includes base, super, car & opportunity for bonus Flexible home base location - Marong or Geelong  Work for a thriving Australian Agribusiness Ongoing training and development  Are you an innovative and motivated Maintenance Leader looking for your next challenge? Are you looking to make an impact and create sustainable  change?  We have an opportunity for a Maintenance Manager to join our National Maintenance team, based flexibly in Victoria to lead our Country and Port Maintenance functions. This role will assist in a significant continuous improvement program. It is a critical role, key responsibilities include: Developing a long-term strategy and process within a dynamic environment Creating standardisation for Planning and Scheduling across the National Maintenance team Developing Planner Schedulers with diverse experiences and approaches Ensuring adequate maintenance strategies for aging infrastructure and equipment  Effective and efficient management of resources with budget constraints  Ensuring regional teams deliver the planning and scheduling program  Collaborating with stakeholders to ensure a ‘one team’…

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Part of the Accent Portfolio of brands,Glue Store is the original ‘House of Brands’ premium retailer. We exist to deliver on-trend clothing, shoes and accessories from an aspirational brand assortment that empowers individuals to be fashion leaders and live their lifestyle. We do this by curating the ultimate edit of global street, fashion and sports culture and brands designed to fire up and inspire individual style. Which means more styles for you to create your you. Mix, match or blend – the choice is yours. The style is yours. The style is you. The Role: As Assistant Store Manager at our Brisbane store, you will support the Store Manager by leading, driving and inspiring your team to achieve overall success.  Benefits & Culture: 40% off Glue Store product | apparel, FW and ACC across brands such as Nike, Thrills, PE Nation, Champion, Tommy Generous incentives bonus earning potential Access to our Team Member Benefits Work with sought-after product alongside passionate team members who strive to excel in the fashion retail industry Learning & Development Opportunities Opportunity to progress within Glue and Accent Group The Responsibilities: You will also be responsible, however not limited to the following duties & responsibilities: Lead by example to assist in setting management expectations across your Team Train, mentor and coach Team Members to work towards goals and succession planning Problem solving and ability to provide solutions Assist with roster management and payroll approval Manage the team ( Shop Floor & Back of House) to ensure that tasks are completed in an efficient and…

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We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.As part of our Vehicles and Tactical Systems business, our Protected Vehicles team is primarily focused on the design, manufacture, delivery and support of protected mobility vehicles on a global scale. We are very proud of everything we do in support of both the Bushmaster and Hawkei platforms as we all work together towards our purpose in “Building A Future We Can All Trust".In this dynamic environment, the PRV team is excitedly seeking its newest member to join us. We offer an outstanding opportunity for an Engineering Delivery Manager (EDM) to bring their expertise and passion to oversee solution engineering activities at a specified level (solution or solution element). This pivotal role focuses on the technical management aspects, ensuring the effective delivery of our engineering solutions.Why Thales?Family Friendly Workplace Certified Company with genuine care for employee, great flexibility and benefits.Attractive remuneration + bonus + family medical insurance.ThalesFlex – Hybrid work environment (3 days in the office, 2 days from home).Fitness Passport Discount – Access to a network of Gyms across AUS as cheap as $14.95 P/W.Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance).Modernised Paid Parental Leave with up to 20 weeks or carers leave.Veterans Leave.Novated Lease options.Family support through…

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Client Service Manager - Port Macquarie/Kempsey Area Apply now Job no: 532142 Work type: Full time Location: North Coast NSW Categories: General Management ISS is a leading global workplace experience and facility management company. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property. Across Australia and New Zealand, ISS provide services within a wide range of sectors including Resources, Aviation, Healthcare, Education and Business & Industry. We are seeking value-orientated people to join our local team of 17,000 service professionals, who can help us realise our Purpose of  “Connecting People and Places to Make the World Work Better”. About the Role: With people and relationships, being the Centre of all that we do, we currently have an opportunity to be part of our team. We are seeking a Client Service Manager in the Port Macquarie/Kempsey Area to join our team and will be managing multiple government sites. You will be responsible in managing day to day operation needs for your area and clients by ensuring the team is delivering the most effective cleaning services. You will demonstrate sound understanding of cleaning operations, utilize your strong technology and financial skills, whilst also delivering service excellence to all external and internal stakeholders. Role Responsibilities: Manage a large number of diverse frontline employees - rosters, pays and Cleaning Best Practices Liaising with Client and Employees on a regular basis HSE experience in toolbox talk and risk assessment. Professional presentation and customer service focused. Ability to…

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Business SchoolJoin a team involved with educational change and work alongside colleagues on course design and development.Experience with project management and synthesizing data into written reports for Senior Leadership will be highly regardedA unique opportunity to contribute to interpretation and application of governance and policy around program management whilst engaging with the Student Administration spaceBased at our picturesque and Vibrant St Lucia CampusAbout UQAs part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you’ll have the opportunity to contribute to activities that have a lasting impact on our community.Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:26 weeks paid parental leave or 14 weeks paid primary caregiver leave17% superannuation contributions17.5% annual leave loadingAccess to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnightHealth and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate familyOn campus childcare optionsCheap parking (from just $5.75 a day)Salary packaging optionsAbout This Opportunity The primary purpose of this position is to manage the Business School’s Program administration…

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You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.   We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states. Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong. What's on Offer? Competitive salary package bonus 6 Months Paid Parental Leave Paid Volunteer Leave as part of giving back to the local community. Staff discounts on our Ingenia Holiday Parks About the Role With exciting growth and a positive pipeline of projects as we expand our footprint across QLD, our development team is looking for an Assistant Project Manager to support the delivery of successful project outcomes for our residential communities. This is a newly created opportunity that will work closely with a seasoned Senior Development Manager, supporting projects across Burpengary, Nambour & Forest Glen. If you bring experience in construction management, and a keen interest in residential builds and modular housing, apply now to play a key role in our innovative and growing Development team. Key Responsibilities Support the…

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Posted: 01/02/2024 Closing Date: 02/03/2024 Salary: $57,500.00 Job Type: Permanent - Full Time Location: Newcastle Job Category: Retail Management Thanks for considering embarking on a journey with Pillow Talk! We call it a journey because for many of our colleagues that’s exactly what it’s been. Whether you’re interested in a horizontal or vertical career path, the opportunities at Pillow Talk are abundant - not even the sky is the limit. By way of brief introduction, we are a well-established, on-trend home décor and linen retailer. From humble beginnings (some 47 years ago!), we’ve scaled to 68 stores across Australia and we're still growing! Our inspiration is drawn from the love and pursuit of comfort and immersing this beautifully simple concept into the lives of our customers. Home really is where the heart is, and for those of you who join us, that’s just how you’ll feel - at home! Job Description Now is your opportunity to be part of the Pillow Talk Fabric, by joining us in this highly exciting Assistant Store Manager role at our Warners Bay store. As an Assistant Store Manager at Pillow Talk, you’ll partner with the Store Manager to lead the team and drive the operational and sales performance of your store. You’ll review store and team member performance on a regular basis and collaborate with the Store Manager to formulate and execute action plans that leverage your store’s potential. You’ll be a brand ambassador and create highly personalised experiences for customers and employees alike, ensuring high engagement, enviable culture, and sustainable revenue growth.  You’ll coach your…

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Retail Manager (General) (Online and Instore)

Are you passionate about gemstones, marketing, and delivering exceptional customer experiences? Austgems Pty Ltd is seeking a highly motivated and experienced, full time Retail Manager (General) to lead our online and instore opal sales establishment. As a Retail Manager, you will be responsible for overseeing all aspects of our opal sales, customer service, and marketing efforts. This role requires fluency in both English and Mandarin, as we have a rapidly expanding Chinese client base.

Responsibilities:
Store Operations:
· Oversee the day-to-day operations of our online and instore opal sales establishment.
· Ensure product listings are accurate, up-to-date, and visually appealing.
· Maintain retail inventory and procure opal stock at optimal levels and pricing.
· Continuously improve online and instore experience, creating a customer friendly and responsive environment.
Sales and Marketing:
· Develop and execute effective marketing strategies to promote retail sale of our opal products.
· Analyze market trends and customer preferences to identify opportunities for growth.
· Set retail pricing.
· Implement promotional campaigns and special offers to increase retail sales and customer retention.
· Create engaging content for our social media platforms.
Customer Service:
· Provide outstanding customer support to English and Mandarin-speaking retail customers in person and via email, chat, and phone.
· Address customer inquiries, concerns, and complaints in a timely and professional manner.
· Ensure that retail customer feedback is collected and used to improve products and services.
· Work towards building long-lasting customer relationships and brand loyalty.
Team Management:
· Build and motivate a team of sales associates and customer service representatives.
· Set performance goals, provide regular feedback, and conduct performance evaluations.
· Foster a positive and collaborative work environment that encourages teamwork and creativity.
Performance Analysis:
· Monitor key performance indicators (KPIs) and sales metrics to evaluate the effectiveness of marketing strategies.
· Generate reports on retail sales performance, customer feedback, and website analytics.
· Use data-driven insights to make informed decisions and drive continuous improvement.

Requirements:
1. Fluency in both English and Mandarin is essential to cater to our customer base.
2. Proven experience in retail store management (online and instore), preferably in the gemstone industry.
3. Strong understanding of e-commerce platforms and online marketing strategies.
4. Excellent communication and interpersonal skills to engage with customers and team members effectively.
5. Demonstrated ability to analyze data and make data-driven decisions.
6. Exceptional leadership skills to lead and motivate a team to achieve retail sales targets.
7. Customer-focused approach with a passion for delivering outstanding service.
8. Highly organized with the ability to multitask and prioritize tasks effectively.
9. Preparedness to travel widely throughout regonal and remote NSW for extended periods of time visiting and liaising with opal miners / opal wholesalers

Join our dynamic team and become an integral part of our business. If you are a self-driven individual with a passion for gems, sales and marketing, we'd love to hear from you! Please submit your application, including your resume and a cover letter detailing your relevant experience and language proficiency.

Salary range: $70,000 to $80,000 per annum.

This advertisement was first published on 12 February 2024
Applications and expressions of interest will be accepted till 16 March 2024

At The Athlete’s Foot, our team members are highly passionate about inspiring, motivating and empowering our customers to better their best. We believe that people ultimately want to lead a healthy and fit way of life and we want to empower them to do so by providing correctly fitted footwear and personalised service. From their first pair of shoes to their last, our team are there to ensure that whatever activity they want to do, they’re wearing the right shoes. Our service extends beyond our four walls to support our local communities by engaging with health professionals, schools, and local sporting clubs. Joining The Athlete’s Foot is more than just a job, it is a family who cares, develops, grows, and rewards each and every one of us.   The role & responsibilities:We are looking for a Store Leader who is eager to accelerate in their career to oversee a passionate team at The Athletes Foot Nowra Store.This is a fantastic opportunity for an experienced leader who is keen to progress in their retail career.  The right candidate will work closely with their Store Manager on driving high performing and successful people, performance, and operations initiatives.The opportunity will also include involvement in local community activations, partnering with sporting events and managing relationships with health care professionals that we work with. This is not your normal retail role with a lot of work happening “outside the four walls” of the stores to drive brand growth.  Benefits & culture: 40% off Accent Group brands | Hype DC, Skechers, Platypus, Vans…

Click here to view more detail / apply for The Athlete-s Foot Assistant Store Manager - Nowra

Hi, we’re Ampol.  We are powered by our people!  We're reinventing the?freedom of convenience and as the face of our future, our retail leaders leverage their experience to coach and support our retail teams. ?Building their customer service and operational skills and teaching them what it takes to represent the Ampol brand.?  We are proud to be recognised as an employer of choice for women by WORK180 and are winners of an Employer Brand award through LinkedIn. Check out one of our key leader's career stories, supported by Ampol. 7 Leadership tips for women in male-dominated fields - WORK180  Duties and Responsibilities:  Creating the best one stop shop convenience experience for our customers  Driving profitability and minimising costs, expenses and waste  Managing competing priorities in a fast-paced, compliance-focused environment  Turning our convenience retail strategy into a reality  Must have good availability & have willingness to work weekends and overnights when required!  We will provide you with:  Offering access to world-class training.  Competitive salary package  Career progression and incentive schemes.   Be part of a diverse and inclusive workforce.   Recruitment process...  In terms of next steps, if you are successful in progressing within the recruitment process you will be contacted for a phone interview. Should you be successful from this, you will be invited to a first interview.  We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender).…

Click here to view more detail / apply for Assistant Store Manager - North Ryde

Our client, Earlville Trading Pty Ltd trading as Zambrero Cairns, is a restaurant situated at 512 Mulgrave Road, Earlville, Queensland 4870. Currently, the business is seeking an experienced Retail Manager to join the team on a full-time, casual basis.

Serving up a fusion of Mexican-inspired flavours with fresh ingredients, Zambrero Cairns offers a unique dining experience. With a commitment to delicious food and social responsibility, patrons can enjoy a diverse menu while supporting Zambrero's mission to tackle world hunger through their Plate 4 Plate initiative. This dual focus on exceptional food and making a positive impact sets Zambrero Cairns apart as a beacon of culinary excellence and community support in the region.

Responsibilities include:
• Assessing the assortment of products, managing inventory levels, and establishing service benchmarks
• Developing and executing procurement and promotional strategies, and determining pricing strategies
• Marketing and publicising the offerings of the establishment
• Engaging in sales transactions with customers and providing guidance on product utilisation
• Recording inventory levels and financial transactions
• Crafting budgets for the establishment
• Overseeing the recruitment, training, and management of personnel
• Guaranteeing adherence to occupational health and safety protocols

Qualification and Experience:
• Must have a minimum of one (1) year full-time experience in a similar role with a Diploma in hospitality, culinary, business or relevant fields
• Or a minimum of one and a half (1.5) years of relevant part-time experience with Diploma level qualification

Salary:
$70,000 per annum

Zone RV, a top Australian luxury off-road caravan manufacturer, is on the lookout for passionate individuals to join our rapidly growing company on the Sunshine Coast.
Committed to innovation and customer service, we design premium, lightweight vehicles. Join us in the caravan-building revolution using world-class materials and techniques. Be part of this pioneering approach in the sector and acquire skills with cutting-edge technologies.

If you're ready for a new challenge and want to be part of a groundbreaking journey, apply now!

Skills/Attributes Required:
• Excellent communication and interpersonal abilities.
• Analytical mindset with the ability to interpret complex data.
• Familiarity with international shipping regulations and customs procedures.
• Proficient in using logistics and inventory management software.
• Leadership qualities with a focus on team collaboration and motivation.
• Strategic thinking and the ability to identify and implement process improvements.
• Adaptability to handle diverse logistical challenges.
• Negotiation skills for effective supplier management.

Education/Experience Required:
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Demonstrated expertise in logistics, with a track record of successful project implementations.

Key Duties and Responsibilities:
End-to-End Logistics Coordination:
• Optimise shipment processes from origin to destination, ensuring timely and cost-effective transportation.
• Oversee freight bookings and explore innovative solutions to enhance the efficiency of the logistics network.
Communication and Collaboration:
• Provide timely updates on schedules and campaign planners.
• Collaborate with cross-functional teams to ensure adequate information distribution and accurate data dissemination.
Reporting and Analysis:
• Generate and analyse weekly reports, focusing on upcoming product volumes and shaping production planning strategies.
• Monitor and assess individual/team KPIs to optimise human resource utilisation.
Project Management:
• Conduct projects for innovative, digital-oriented inventory management procedures.
• Plan and execute projects for continuous improvement in Distribution Centre operations.
Procurement and Vendor Management:
• Manage the procurement of consumables, cultivating relationships with stakeholders and addressing organisational shortcomings with suppliers.
Team Support and Development:
• Directly assist team leaders, offering strategies to increase warehousing operations efficiency.
• Contribute to achieving customer satisfaction through effective logistics operations.
Problem Resolution:
• Address diverse business requests, ranging from quick queries to long-term projects.
• Deliver insights and propose new methods to enhance logistics processes.

Benefits:
Permanent Full-Time Position in a growing business
Excellent pay rate ($85k-$95k depending on qualifications)
Opportunities for professional development and career advancement.
A supportive and dynamic work environment.

Date Posted:

2024-02-04

Country:

Australia

Location:

LOC7060: Level 1, 12 Cribb Street, Milton, QLD 4064

At Otis, it’s our people that make us different. Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights. 

Come and join OTIS today and be part of the Forbes 2022 World's Best Employers!

About You

We are looking for a Project Manager based in Milton, Queensland, for our Queens Wharf Brisbane project. This is a 12-month fixed-term role and reports to the Operations Manager for New Equipment (NE) and Modernization (MOD).

In this role, you will be key in managing and administering Otis NE & Mod contracts according to Otis’s ‘Sales Installation Process’ (SIP).

As a Project Manager, your key responsibilities will include

• Manage and Administer Otis NE & Mod contracts according to the Otis’ ‘Sales Installation Process’ (SIP).

• Sets objectives and priorities, assigns and reviews tasks, performance, and staffing requirements, and maintains the resource plan.

• Maintains a high-performance team by recruiting, developing, and motivating field labor, setting appropriate standards of performance, and coaching the team.

• Ensures that Installation teams maintain approved site programs, attend site meetings, and exercise line authority over all allocated installation field labor.

• Develop and maintain strong relationships with customers, government inspectors, consultants, and within the Otis to understand business challenges and recommend innovative integrated business solutions.

• Ensures that reports, contract records, site diaries, accident reports, time sheets, and manpower charts are completed and submitted as required by Otis policies/procedures and state requirements.

• Proactively reports project risk and deliverable issues and participates in monthly project reviews with the branch and head office.

What you will need to be successful

• A tertiary qualification in Building or Engineering is preferred, and/or an Electrical or Mechanical Trade Certificate.

• Minimum five (5) years experience in project managing Lift installations.

• Engage frequently and effectively with various stakeholders within Sales, New Equipment, Contract Management, Builders, Consultants, and other project stakeholders.

• Excellent written and verbal communication skills.

• Effective planning and organizational skills.

• Be a self-starter who can work safely and efficiently in a dynamic environment.

• Able to work autonomously and in a team with minimal supervision.

• Have a commitment to excellence, innovation, and work ethics.

Do you know someone at OTIS?

If yes, let's get them to submit your interest as a Referral. Tell them about this role!

Key Benefits

• Robust compensation and benefits packages

• Be part of the Forbes 2023 World's Best Employers.

• Meaningful career opportunities for people to grow through excellent Learning programs.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team. 

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Night Manager, you will:

• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float  
• Prepare and distribute daily reports 
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program   
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service. Read all communication material at the commencement of each shift
• Ensure special requests are actioned appropriately and in a timely manner
• Maintain the cleanliness and the presentation of the front desk at all times
• Ensure effective communication between other departments and Management

As our next Assistant Manager, you will:

• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Ensure that all company and department policies and procedures are understood by all Team Members and that they demonstrate their understanding through the performance of their duties
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift. Attend or prepare meetings as and when required by Senior Management 
• Carry out all front office reception duties as required 
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members, when required  
• Organise skills training for Front Office Team Members in conjunction with the Human Resources 
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure all operating equipment is in good working order, reporting any faults, repairs or cleaning needs to appropriate department
• Encourage and foster an environment of open communication and efficiency between the guest services department and other departments
• Be aware and enforce the Privacy Act with respect to all guests 
• Participate in scheduled training and development programs provided by the Property to improve self and department standard
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift in order to ensure continuity of service

As our next Operations Manager, you will:

• Handles all guest or owner complaints immediately in a friendly manner  •    Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners 
• Maintain a strategic business perspective – be adventurous in seeking opportunities to build and retain owner and guest business within the Property
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.  
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings. 
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Encourage and foster an environment of open communication and efficiency between Departments and wider Shared Services teams to ensure overall financial success of the Property. 
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:

• Handles all guest or owner complaints immediately in a friendly manner  •    Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective – be adventurous in seeking opportunities to build and retain owner and guest business within the Property
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Works operationally in the Front Office as dictated by trading patterns and when required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Encourage and foster an environment of open communication and efficiency between the guest services department and other departments
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests 
• Participate in scheduled training and development programs provided by the Property to improve self and department standard

As our next Housekeeping Manager, you will:

• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required
• Communicate with all departments to ensure that the Housekeeping department‘s activities are understood and executed
• Assists in the yearly preparation of the budget as required
• Prepares accurate weekly, monthly and yearly reports as required
• Recommends and implement strategies to improve guest comfort
• Participate in scheduled training and development programs provided by the Accor Acedemie / Property to improve self and department standards, and attend departmental meetings as required
• Assist guests with all enquiries handle complaints and provide accurate information to guests about Property facilities and services

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team. 

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

 

As our next Night Manager, you will:

• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float  
• Prepare and distribute daily reports 
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program   
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service. Read all communication material at the commencement of each shift
• Ensure special requests are actioned appropriately and in a timely manner
• Maintain the cleanliness and the presentation of the front desk at all times
• Ensure effective communication between other departments and Management

As our next Assistant Manager, you will:

• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Ensure that all company and department policies and procedures are understood by all Team Members and that they demonstrate their understanding through the performance of their duties
• Ensure effective communication of new or updated information regarding policies, rates or general Property information 
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift. Attend or prepare meetings as and when required by Senior Management 
• Carry out all front office reception duties as required 
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members, when required  
• Organise skills training for Front Office Team Members in conjunction with the Human Resources 
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure all operating equipment is in good working order, reporting any faults, repairs or cleaning needs to appropriate department
• Encourage and foster an environment of open communication and efficiency between the guest services department and other departments
• Be aware and enforce the Privacy Act with respect to all guests 
• Participate in scheduled training and development programs provided by the Property to improve self and department standard
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift in order to ensure continuity of service

As our next Operations Manager, you will:

• Handles all guest or owner complaints immediately in a friendly manner  •    Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners 
• Maintain a strategic business perspective – be adventurous in seeking opportunities to build and retain owner and guest business within the Property
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.  
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings. 
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Encourage and foster an environment of open communication and efficiency between Departments and wider Shared Services teams to ensure overall financial success of the Property. 
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

 

As our next Front Office Manager, you will:

• Handles all guest or owner complaints immediately in a friendly manner 
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective – be adventurous in seeking opportunities to build and retain owner and guest business within the Property
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Works operationally in the Front Office as dictated by trading patterns and when required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Encourage and foster an environment of open communication and efficiency between the guest services department and other departments
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests 
• Participate in scheduled training and development programs provided by the Property to improve self and department standard

As our next Housekeeping Manager, you will:

• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes 
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required
• Communicate with all departments to ensure that the Housekeeping department‘s activities are understood and executed
• Assists in the yearly preparation of the budget as required
• Prepares accurate weekly, monthly and yearly reports as required
• Recommends and implement strategies to improve guest comfort
• Participate in scheduled training and development programs provided by the Accor Acedemie / Property to improve self and department standards, and attend departmental meetings as required

Assist guests with all enquiries handle complaints and provide accurate information to guests about Property facilities and services