Total 40 Manager front desk officer job vacancies in vic melbourne west melbourne

BETTER BEGINS HERE Crown Resorts is a great place to visit and it?s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change  - for the better. Here, you?ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The role

1 x Full Time Front Office Operations Manager ? Crown Metropol
1 x Full Time Front Office Operations Manager ? Crown Promenade

Crown is the ultimate destination for luxury hotel experiences. As the Front Office Operations Manager, you will support the Front Office Manager to lead the Front Office and Pool & Gym teams, ensuring a smooth and high quality service experience for our guests.
In this role, you?ll provide joyful ... Click here to view more detail / apply for Front Office Operations Manager ? Crown Hotels

Job description

Are you passionate about crafting innovative solutions that create a real-world impact? Were a leading deep tech company in Sydney, and we're pushing the boundaries of technology to solve critical challenges. We're looking for a talented Mid & Senior Front End Developer to help build a dynamic customer portal with real-time updates using React, TypeScript, and AWS.
About the Role:
In this role, you'll be pivotal in developing a scalable and efficient customer portal that delivers seamless real-time updates. Working alongside a team of skilled engineers, you'll collaborate with product, design, and other departments to ensure an exceptional user experience while driving real-world solutions.
Key Responsibilities:


Develop and maintain a customer portal using React, TypeScript, and Node.js.
Implement real-time updates to deliver instant, reliable information to users.
Leverage AWS cloud services to ensure a secure, scalable, and robust infrastructure.
Work


... Click here to view more detail / apply for Senior Front End Developer ? Cutting-Edge Tech Leader

Cho Cho San is a re-imagining of the Tokyo Izakaya for the Sydney market. We aim to bring the high energy of Tokyo to the heart of Potts Point.
The guest experience is the heart of what we do so we are looking for people who are committed to providing great service and hospitality and the ability to lead people to give the same.
At Cho Cho San we are building a restaurant environment that gives guests a great time delivering quality products that make us a market leader in the industry. We have been awarded a chefs hat every year since opening.

We are looking for an experienced Floor Manager to undertake the following duties:
- Manage the ordering process for food and beverage ingredients
- Participate in regular stock-takes and maintenance of ordering systems
- Provide creative input in our food and beverage program to develop new products and train staff in their execution
- Enforce health and safety standards throughout the venue
- Recruit and select front of house staff members, and ensure appropriate training is delivered
- Provide a superior guest experience by ensuring a high level of guest satisfaction
- Manage the end to end reservation experience from small groups to large scale private events to the highest standard

We will offer:
- Roster flexibility and a focus on work-life balance.
- An open management culture that is based on respect.
- Management training to help you develop and grow into a future industry leader
- Competitive pay

Requirements:
- A Diploma in Hospitality or at least 3 years in management/ supervising roles in Hospitality
- Has great knowledge and a deep passion for our industry.
- Experience in planning and organising special events and occasions
- Experience in hatted restaurants environment preferred but not essential

Salary: $71, 312 - $75,000 plus 11.5% Super

Olympus will be the sixth venue from the team behind Sydney institutions The Apollo and Cho Cho San in Potts Point, Brisbane's Greca and Yoko Dining, located at the vibrant and bustling Howard Smith Wharves and The Apollo in Tokyo. Set to open as the Centerpiece restaurant in the new Surry Hills Village precinct opening later this year, the 200-seat restaurant and bar is inspired by ancient Greek grill house cooking and designed to be a place of celebration perfect for sharing great food with loved ones.

Our company values revolve around a modern approach to hospitality, emphasising respect and clear, friendly communication. Our success stems from fostering a family-style culture within our team, which enables us to consistently deliver relaxed, professional service in a fast-paced setting. We prioritise supporting each other, collaboration, and having fun along the way.

We are looking for an experienced Front of House Manager to undertake the following duties:
- Manage the ordering process for food and beverage ingredients
- Participate in regular stock-takes and maintenance of ordering systems
- Provide creative input in our food and beverage program to develop new products and train staff in their execution
- Enforce health and safety standards throughout the venue
- Recruit and select front of house staff members, and ensure appropriate training is delivered
- Provide a superior guest experience by ensuring a high level of guest satisfaction
- Manage the end to end reservation experience from small groups to large scale private events to the highest standard

We will offer:
- Roster flexibility and a focus on work-life balance.
- An open management culture that is based on respect.
- Management training to help you develop and grow into a future industry leader
- Competitive pay

Requirements:
- A Diploma in Hospitality or at least 3 years in management/ supervising roles in Hospitality
- Has great knowledge and a deep passion for our industry.
- Experience in planning and organising special events and occasions
- Experience in hatted restaurants environment preferred but not essential

Salary: $71, 312 - $75,000 plus 11.5% Super

About you

As an Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximise the Rooms Operations. You are a driven problem solver with a creative approach to delivering the ultimate guest experience.

What you will be doing?

• Management of the day to day operation of Front Office, Telephones, and Night Audit functions.
• Ensure service standards are maintained in the aforementioned areas.
• Ensure profitability is maximised.
• Ensure customer/guest and staff needs are met.

Job description

Are you passionate about crafting innovative solutions that create a real-world impact? Were a leading deep tech company in Sydney, and we're pushing the boundaries of technology to solve critical challenges. We're looking for a talented Mid & Senior Front End Developer to help build a dynamic customer portal with real-time updates using React, TypeScript, and AWS.
About the Role:
In this role, you'll be pivotal in developing a scalable and efficient customer portal that delivers seamless real-time updates. Working alongside a team of skilled engineers, you'll collaborate with product, design, and other departments to ensure an exceptional user experience while driving real-world solutions.
Key Responsibilities:


Develop and maintain a customer portal using React, TypeScript, and Node.js.
Implement real-time updates to deliver instant, reliable information to users.
Leverage AWS cloud services to ensure a secure, scalable, and robust infrastructure.
Work


... Click here to view more detail / apply for Senior Front End Developer ? Cutting-Edge Tech Leader

Where your skills meet opportunity!




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Category Choose classificationAccountingAdministrationAdvertising & MarketingAgriculture & FishingAviationBanking, Finance & InsuranceBuilding, Construction & ArchitectureCommunications and TelecommunicationsCommunity & Social ServicesCorporate Strategy and ConsultingCustomer ServiceEducationEngineeringGovernmentHealthcare & MedicalHospitality & TourismHR & RecruitmentITLegalManufacturing & OperationsMediaMining, Oil & GasReal Estate & PropertyRecreation &SportRetailSalesScience & TechnologySelf EmploymentTrades & ServicesTransport & Logistics

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Horsham Rural City Council


Band 5 ($75,621 - $87,032 per





... Click here to view more detail / apply for Community Safety Officer & Team Leader School Crossings

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $73,359.00 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $73,359.00 - $85,000.00 (gross) based on experience and qualifications

About Select Plant Australia
Select Plant Australia is one of the largest Specialist Plant Hire service providers in Australia, playing an integral role in the delivery of a wide variety of innovative, high-quality construction projects as part of the Laing O'Rourke Group. Our primary driver is to guarantee the provision of the highest quality plant and associated services to Laing O'Rourke construction projects and the wider market.
Select Plant Australia provides a full service offering through its seven major categories: Cranes and Lifting Solutions, General Plant, Heavy Plant, Site Solutions (Buildings and Accommodation), Specialist Rail, Sustainability and Innovation, and Vehicles.
As Laing O'Rourke has grown into a $6 billion engineering enterprise dedicated to challenging and changing the face of construction worldwide, Select Plant Australia has mirrored the growth of the parent company, servicing a larger portfolio of projects, both in numbers and complexity. Select Plant Australia
... Click here to view more detail / apply for Hire Desk Manager

11th September,

New corporate reception management role in a thriving risk advisory firm
Supportive, collaborative company culture with employee wellbeing at its heart
Beautiful offices on Sydneys King Street wharf close to transport
Bellrock exists to do risk differently. We provide risk advisory and advocacy services to clients operating in a range of industry sectors throughout Australia. Established in Bellrock has experienced a consistent growth trajectory, fuelled by the quality of our people and our dedication to delivering professional services that surpass industry norms.
Whats the opportunity?
Reporting to the Chief Financial Officer you will play a key role in supporting Bellrocks front of house and office experience. As the 'Director of First Impressions,' you will be responsible for ensuring that our customers and a diverse range of stakeholders visiting our offices receive the warmest and most professional welcome. You will be
... Click here to view more detail / apply for Front Office Manager

BETTER BEGINS HERE
Crown Resorts is a great place to visit and it?s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you?ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role
Crown Sydney have an opportunity available for an experienced Front Desk Manager to lead the hotel operations team in the impressive Crown Towers. This key role at Crown will see you leading a team of Duty Managers and Front Office Attendants, whilst ensuring that our guests receive consistently high levels of service and luxury experiences during their stay.
The ideal candidate will have a customer-oriented mentality, possess strong hotel management experience ... Click here to view more detail / apply for Front Desk Manager

BETTER BEGINS HERE
Crown Resorts is a great place to visit and it?s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you?ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role
Crown Sydney have an opportunity available for an experienced Front Office Manager to lead the hotel operations team in the impressive Crown Towers. This key role at Crown will see you leading a team of Duty Managers and Front Office Attendants, whilst ensuring that our guests receive consistently high levels of service and luxury experiences during their stay.
The ideal candidate will have a customer-oriented mentality, possess strong hotel management experience ... Click here to view more detail / apply for Front Office Manager

23rd August,

New corporate reception management role in a thriving risk advisory firm
Supportive, collaborative company culture with employee wellbeing at its heart
Beautiful offices on Sydneys King Street wharf close to transport
Bellrock exists to do risk differently. We provide risk advisory and advocacy services to clients operating in a range of industry sectors throughout Australia. Established in Bellrock has experienced a consistent growth trajectory, fuelled by the quality of our people and our dedication to delivering professional services that surpass industry norms.
Whats the opportunity?
Reporting to the Chief Financial Officer you will play a key role in supporting Bellrocks front of house and office experience. As the 'Director of First Impressions,' you will be responsible for ensuring that our customers and a diverse range of stakeholders visiting our offices receive the warmest and most professional welcome. You will be
... Click here to view more detail / apply for Front Office Manager

We have an outstanding opportunity to join our Front Office team as a Duty Manager! 

The role reports directly to the Front Office Manager and to the Director of Operations your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments as required
• Management of roster, costings and forecasting
• Professional development of Guest Service Agents to ensure strong succession planning
• Involvement in and management of setting KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.
• You are naturally a confident person who is able to approach people and initiate conversation.
• You are able to manage your time and can handle juggling numerous tasks at once and have experience. 

Horsham, Australia





Reference:




About the Role This Team Leader role is responsible for the day-to-day management of school crossing supervisors and their rosters. As an Authorised Community Safety Officer- which includes Animal Management, Local Laws, Parking, undertaking school crossing duties and overseeing pound operations. The position is also responsible for delivering a customer service focused law enforcement and community safety service through the provision of education to the community, and, where required, enforcement of relevant legislation. About You The successful applicant will have completed a Certificate IV in Animal Management/ Local Government or Statutory Compliance preferred or lesser formal higher qualifications along with extensive experience in a regulatory capacity. Experience and knowledge of animal handling desired. About the Region Horsham is a vibrant, inclusive community to live, work, play and invest. Our municipality is located approximately 300 kilometres north-west of Melbourne


... Click here to view more detail / apply for Community Safety Officer & Team Leader School Crossings

As Front Office Manager you will be responsible for inspiring the Front Office team to create unique guest experiences whilst managing the day-to-day operations of Front Office.  This role is a hands-on, people focused, and requires a person who can help lead the team in driving a guest-obsessed culture

What you will be doing?

• Lead and manage all aspects of the Front Office department and ensure all service standards are followed with friendly and engaging service.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Maximize rooms revenue through participating in yield management meetings and implementing support agreed upon Revenue Management strategies and practices.

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required.
• Prior experience working with Opera or a related system.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance.

Full Time role
Advance your career with us
Access to exclusive benefit program

Great role for an experienced GSA to take the next step to drive and implement guest experiences throughout the Hotel.





ABOUT THE ROLE:

Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
Be an ambassador for the Hotel, positively representing and promoting our boutique brand over the phone, by email and in person
Make recommendations on the Hotel and local area
Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system

ABOUT YOU:

Experience in a similar role - Exposure to FO Hotel leadership/management is essential





... Click here to view more detail / apply for Front Office Duty Manager ? Full Time

Where your skills meet opportunity!




Find me a job
Location

Salary expectations Choose salary range$35k - $45k$45k - $60k$60k - $80k$80k - $100k$100k - $150k$150k - $200k$200k

Category Choose classificationAccountingAdministrationAdvertising & MarketingAgriculture & FishingAviationBanking, Finance & InsuranceBuilding, Construction & ArchitectureCommunications and TelecommunicationsCommunity & Social ServicesCorporate Strategy and ConsultingCustomer ServiceEducationEngineeringGovernmentHealthcare & MedicalHospitality & TourismHR & RecruitmentITLegalManufacturing & OperationsMediaMining, Oil & GasReal Estate & PropertyRecreation &SportRetailSalesScience & TechnologySelf EmploymentTrades & ServicesTransport & Logistics

Or, search by keyword

View all View all















(Horsham Town Hall)

Horsham Rural City Council


Band 5 ($75,621 -





... Click here to view more detail / apply for Team Leader Front-of-House

We are looking for an experienced Front Office Duty Manager who has a passion for engaging with and assisting guests and colleagues.  You will be assisting the Front Office Manager in the daily management of the department, leading the work of the Front Office team members and ensuring the efficient and effective operation of the department.  This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group.

Your responsibilities will include:

• Working operationally at Reception assisting guests with enquiries, check in, storage of luggage and general information about the hotel and local area
• Supervision, support and training of Front Office team members to ensure standards and procedures are followed
• Ensuring that all company and department policies and procedures are followed
• Promptly handling guest complaints and feedback in a professional manner
• Completion of reports, conducting shift handover, ensuring all accounting practices and processes are completed, and administration duties as required
• Work closely with the Reservations, Sales, Food & Beverage and Housekeeping teams to ensure guest expectations are met
• Encourage and foster an environment of open communication across departments

Key Account Manager/Client Liaison Officer
Apply now Job no: Work type: Full-time Permanent Location: VIC-wide, Dandenong South Categories: Customer Service, Sales

Who we are
REMONDIS is one of the world's largest recycling, service and water companies. Were a privately owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. Were a leading player in environmental sustainability and the circular economy and weve just celebrated 40 years in Australia.
Together, we believe we can achieve a more sustainable future; a future in which waste is a resource.
About the Role:
We currently have an exciting new opportunity for an additional Key Account Manager to join our team and someone who has a commitment to safety and customer service.
This position will be based in Dandenong, and you

... Click here to view more detail / apply for Key Account Manager/Client Liaison Officer

Progress your hospitality career with Council!
Work within a supportive team
$59,838 - $66,215 per annum plus superannuation

About The Crossing Theatre
The Crossing Theatre is a leading entertainment venue located in Narrabri. We offer a range of services including a caf, candy bar, cinema, pool kiosk and box office services. Our team is dedicated to providing exceptional customer service and ensuring that every visit to our venue is enjoyable and memorable!
About the Role
Working within one of Council's well-known facilities, you will be responsible for providing exceptional service to the community. Some of your key responsibilities will be:

Receiving and managing telephone and counter enquiries.
Providing professional table service, prepare drink orders and clear/wash dishes.
Monitoring and maintaining inventory.
Providing friendly and efficient customer service.
Providing feedback on operational





... Click here to view more detail / apply for TCT ? Front of House Team Leader

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) based on experience and qualifications

Apply Now









Front Office Duty Manager - Full Time


Lancemore Crossley St. Melbourne




Full Time role 
Advance your career with us 
Access to exclusive benefit program
Great role for an experienced GSA to take the next step to drive and implement guest experiences throughout the Hotel.





ABOUT THE ROLE:

Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
Be an ambassador for the Hotel, positively representing and promoting our boutique brand over the phone, by email and in person
Make recommendations on the Hotel and local area
Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
Stay on top of systems












... Click here to view more detail / apply for Front Office Duty Manager ? Full Time

The Client Our client, are a market leader within their industry, the opportunity has opened for a highly driven and experienced Accounts Receivable Officer to join their dynamic team on an permanent full time basis. The Role & Key Responsibilities The Accounts Officer is a critical member of our Team, reporting into the Financial Accountant. You will be responsible for, but not limited to;

Responsible for the full function Accounts Receivable
Management of Major Accounts
Month-end reporting 
Monthly reconciliations
Banking and allocations, daily
Responsible for a mixed ledger 
Collections 
Ad hoc duties as required to assist the broader team
The Successful Candidate Will Demonstrate:

Impeccable customer service and phone manner
Exceptional attention to detail and accuracy with data entry
An ability to work collaboratively with others
Excellent time management skills with the ability


... Click here to view more detail / apply for Accounts Receivable Officer ? Permanent Assignment ? Market Leader

Store Manager- Camberwell- Street Front
Join an iconic Australian brand, known for their quality, comfort and most of all their in store customer service. If you have a knack for multi-tasking, thrive in a fast paced environment and love engaging with both children and parents, this is the perfect opportunity for you. This leading childrens footwear retailer is currently seeking an enthusiastic and upbeat Store Manager to join their team in Camberwell. More About The Role You will be a positive driving force, ensuring the success of the store & brand. Focused on customer service, you will lead your team from the front.
About You - Previous retail management experience - Experience in footwear or childrenswear advantageous - Patience and adaptability - Proven experience achieving budgets, targets & KPIs - A successful track record of leading a team - Ability to up skill, train, develop and coach team members ... Click here to view more detail / apply for Store Manager- Camberwell- Street Front