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Front Office Duty Manager - Full Time
Lancemore Crossley St. Melbourne
Full Time role
Advance your career with us
Access to exclusive benefit program
Great role for an experienced GSA to take the next step to drive and implement guest experiences throughout the Hotel.
ABOUT THE ROLE:
Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
Be an ambassador for the Hotel, positively representing and promoting our boutique brand over the phone, by email and in person
Make recommendations on the Hotel and local area
Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
Stay on top of systems
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