Total 888 customer service job vacancies in au melbourne

About Civica:

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 29th January 2024.
• Rotating Roster Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD offices conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $67,379 (Including Super).
• Guaranteed generous salary increases for the next 3 years.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!

City Automobiles, one of Australia’s oldest family owned and operated vehicle dealerships.

We are proud to represent our New Car Franchise, City Kia, as well as our Prestige Plus pre-owned vehicles, providing bumper to bumper servicing for a diverse range of vehicle’s.

As a growing business it is important not to lose focus on what the client wants and needs. With that in mind, City Automobiles has one of the highest ranked sales and service departments.

If you are a qualified mechanic with a sound knowledge of mechanical skills, some diagnostics problem solving and wants to take the next step, then we want to hear from you...

Key tasks and duties:
• Maintenance and repair of vehicles;
• Repairing mechanical components including (but not limited to) transmissions, engine assemblies and steering mechanisms and completing a thorough inspection of components;
• Repair or replace broken or dysfunctional parts and fix issue;
• Performing scheduled maintenance services;
• Inspecting vehicle engine and mechanical/electrical components to diagnose issues accurately;
• Maintain equipment and tools in good condition.

Key Experience Required...
• Qualified Motor Mechanic / Technician with minimum four years of relevant experience;
• At least Certificate III in Light Vehicle Mechanical Technology or equivalent skills and experience Motor Mechanic;
• Have outstanding attention to detail a natural aptitude for mechanical diagnosis and repair;
• Reliable, strong work ethics and positive attitude;
• Have multi brand exposure in repairs and maintenance of vehicles;
• Mind-set focused with positive can-do attitude;
• Team focused and working for the overall success of the team;
• Self-motivated and love what they do;
• Good computer skills;

Successful Applicant:
• To be able to work and communicate together with our Workshop Foreman to increase efficiencies within the workshop;
• Flexible, approachable, and able to work within a team;
• Show initiative and good problem solving skills;
• Have a calm attitude with good listening skills;
• Current driver licence (Auto & Manual);
• Own tools

If you have experience and are inspired to join our enthusiastic team, we would love to hear from you.

Monday - Friday work week (0730-1730)

Please send your applications to:

[email protected]

• Part time (Monday to Wednesday, 10am-3pm)
• Diverse culture focused on employee engagement and development
• B-Corp company with multi-award winning products (Good Design, Red Dot and Dezeen)
• Customer-centric support team (4.8 / 5 star rating out of 2000+ customer reviews)

About Eva

Hi, we’re Eva! And we’re here to help fill your home with beautiful, functional, and affordable furniture. With our laser focus on design, marketing and customer-centricity, we want you to jump on board as we accelerate towards becoming Australia’s leading digital furniture company.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

What’s the day to day like?  

• Be the main point of contact for customers on a daily basis by solving customer queries through Zendesk tickets, phone calls and other channels as necessary.
• Dispatch daily orders, ensuring successful delivery and keeping customers up to date
• Address any issues from customers and oversee day to day operations across the department such as organising returns and refunds and payment cancellations. 
• Liaising with freight companies to ensure deliveries are met and keeping customers informed along the way
• Aim to delight and achieve above industry standard NPS and CSAT scores
• Strive for greater efficiency across all customer support processes including identifying processes for improvement and implementing automations where necessary

Overview of the role

When we say customer-centricity, we actually mean it. We truly care about our customers and in order for you to succeed in this role, we need you to really care about them too. Being a customer-centric company means that you are our port-of-call for all customer feedback which is essential when we want to be one of the best darn digital furniture companies in Australia.

Being an entry level position, we’d love to help train you into becoming the next voice of eva. This is great entry point into a start up, where you'll learn skills such as liaising with operations, learning from the product team, or providing important feedback to marketing. All we need from you is the right mindset to learn quickly, think out of the box and flourish in a role that’s immensely rewarding. Plus we’re a pretty cool bunch of people.

• Experience in ecommerce, logistics or retail consumer goods settings
• Are tech-savvy and have experience using and optimising Zendesk and Monday
• An ability to multitask like a task conquering octopus
• Organisational skills that would make Marie Kondo jealous. 
• Calm under pressure and can think on your feet when tackling problems head-on. You don’t need to always have the answers, but you know where to find them.
• Find yourself naturally building relationships with the barista at your local coffee shop.
• Availability to work a set roster which includes one weekend day 
• You’re data and metrics-driven, you’re naturally inquisitive about what the insights tell us and use this to inform decisions. 
• Ability to work relatively unsupervised

What else is in it for you?

• Flexible work arrangements (hybrid in-office and WFH)
• Annual company-wide Rest and Recover day
• Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
• Free anniversary mattress and sweet, sweet friend/family discounts.
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• All the coffee/ tea/ beers/ kombucha you need.
• A diverse culture and a bunch of really lovely people

If you’ve managed to read this all the way through and have found yourself nodding along the way, then we’d love to see your application come through to our inbox.

Yours kindly,

Amanda from Eva

The Role:
The Trainer position is integral to building the customer service onboarding and ongoing development, through end-to-end facilitation of operational training requirements for customer service, regulatory requirements, and company-wide changes.
The role supports leaders in identifying training gaps, designing solutions to uplift performance across consultant and front-line leaders.
Responsibilities:

Facilitate training programs that meet with current and future requirements for organisational business units,
Consult with key stakeholders, including business leaders to identify and prioritize capability needs.
Understand the impact of training delivery by maintaining relationships with Subject Matter Experts (SMEs).
Design, develop, deliver and evaluate non-technical L&D solutions to support business objectives, values, vision and specific team requirements - in line with cultural integration.
Research, recommend and coordinate the implementation of, modern, best practice training capability development methods, techniques and strategies.
Support Managers on coaching strategies to embed new training
Conduct evaluations of training effectiveness
Actively participate in continuous improvement initiatives by offering ideas and creative solutions to improve policies, processes and learning tools. Participate in and/or deliver train-the-trainer sessions for new content and ensure materials are fit for purpose.
Develop relationships with other training professionals, both internal and external, to share knowledge on best practice material design, delivery and evaluation.
Engage learners, understand their challenges and provide necessary support.


Experience:

Certificate IV Workplace training (TAE) is preferred.
High level facilitation experience (on the job and/or classroom).
Understanding of training/learning processes, theories and methodologies including adult learning principles and styles.
Demonstrated ability in the application of learning design principles.
Highly developed interpersonal, written and organisational skills.
Demonstrated ability to deliver multiple training programs for different audiences.
Skills in Microsoft Office applications including Word, Excel &PowerPoint.
Demonstrated capacity for self-management, participative decision-making, team participation and the ability to accept, promote and manage


At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

WAM Australia is searching for a driven Service technician to join our dynamic team in MELBOURNE. WAM Australia is a market leading Supplier of Materials Handling equipment to a diverse range of sectors: Cement & concrete, Plastics & Chemicals, Food & Water/Waste Water treatment and we are experiencing strong growth in our existing service division and require a new team member to grow our business.

The Service Technician is responsible for providing technical repair and service work either in a facility or in the field. May install and service a wide range of hardware depending on the technician’s specific industry. His responsibilities include diagnostic review, repair and replacement of parts as well as the replacement and installation of equipment.

If you have the following skills you should apply for this rewarding position:

Operating independently & within a team in the field, servicing plants for a range of existing customers on a regular basis.
A knowledge of Dust Collectors and Silo equipment would be an advantage however not essential as training is provided
A self-motivated individual, with the ability to work unsupervised.
A technical or mechanical aptitude is essential.
Australian Citizen or Australian permanent Residency Visa.
Current Victorian Driving license
Good computing skills with the ability to write accurate reports
Good communications skills.
Good customer relations skills.
White card, EWP and Working with Heights, preferable but not essential as training is available.
Ability to work overtime on weekends to perform maintenance & servicing of plants during shutdown periods.
Installing new hardware and complex products while ensuring that they work correctly and safely
Educating the hardware users about the correct use and upkeep of their products
Repairing broken-down or damaged equipment either in the field or at a diagnostic and repair center
Assessing hardware and installation functionality and preparing reports about maintenance and repair work that they have performed
Persuading customers to invest in necessary replacements or vital repairs to key components and hardware devices
Handling customer relations in a professional and friendly manner
Explaining complex installation, diagnostic and repair issues in a way that’s accessible to a nontechnical audience

To be successful, you will havePrevious experience in customer service in a  fast-paced FMCG environment or manufacturingProficiency in Microsoft Office applications (Excel, Word), OutlookExceptional multitasking ability, managing priorities to meet deadlines and client expectations.Ability to work with all key areas of the business including production, accounts, sales and warehouse.Professional verbal and written communicationA high level of attention to detail and excellent problem-solving skillsAbility to work across multiple software systemsData entry skillsHave a can-do attitude towards work to finalise tasks in a timely manner.D365 experience would be considered an advantage but is not essential.Ability to work 5 days in the office.Pro Pac is an equal opportunity employer and values diversity in the workplace. All employment decisions are made without regard to race colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.We thank you in advance for your application and advise that only candidates that meet the position requirements and have Australian working rights will be contacted.An opportunity exists to join one of Australia's fastest-growing general packaging supply companies.  PPG is a national company with a reputation for delivering excellent service, support, and knowledge within the industry. We pride ourselves on our work environment and down-to-earth team and management. Flexible Packaging Our Flexibles division provides a vast range of flexible packaging products used for packing beverages, retail and wholesale foods, healthcare products, household products, pet food, and personal care items.We are seeking an energetic, highly motivated individual who is also a self-starter to join our Customer Service Team.In this role, you will be required to consult and liaise with internal staff and customers, deliver a seamless customer experience and foster strong customer relationships through effective communications.  This role is office based - 5 days per week.You will also be required to promptly respond and solve customer queries via phone and email and escalate where required.  Key responsibilities of the role:Proactively handle internal and external customer queries via phone and email to provide accurate information.Data entry and sales order management.Work collaboratively with key areas of the business to ensure the highest level of customer satisfaction.Handle customer complaints and provide effective solutions to resolve issues promptly.Keep accurate records of customer interactions and transactions in our database.

Click here to view more detail / apply for Customer Service Officer

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!Lead a highly skilled and dynamic service teamWork for an iconic Australian brand!Flexible and Hybrid working arrangementThe RoleThis role is critical in ensuring the seamless delivery of our services to our valued clients. You will be responsible for overseeing the end-to-end service delivery process, building and maintaining client relationships, and ensuring our team consistently exceeds client expectations.Our Port Melbourne site is not only the home of Vegemite it is also the home of other Australian iconic products, such as Bega Peanut Butter, Bega Simply Nuts, Zoosh and Cream Cheese. VEGEMITE has been proudly made in Port Melbourne, Australia since 1923.This role includes a requirement to be “on call”. It is also following our flexible working policy with a requirement to be in the office at least two days and the rest can be worked from home. ResponsibilitiesManage user support area with guidance from senior colleagues, developing a user support plan and delivering activities while solving complex issues to meet user support standardsDesign and plan fault isolation and resolution for complex challenges to limit and address issues promptlyCreate and maintain complex technical and/or user documentation to a high standard and ensure information is accessible and available if and when problems occurCommunicate actions needed to implement the function’s strategy and business plan within the teamManage relationships with internal clients and act as acting as the face of IT, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plansAbout youKnowledge and working experience in ITIL accompanied with a certificationInformation systems equivalent degreeA background in FMCG or Supply Chain / LogisticsExperience in incident management and ability to have these responded to quicklyAbility to build rapport and manage stakeholder relationships internally as well as external vendorsThe Bega Group Story The Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day.Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities…

Click here to view more detail / apply for IT Service Delivery Manager

We are looking for a technically-strong professional with the ability to work autonomously and in a team environment by utilising strong communication and cooperation skills. You should be able to demonstrate Read More...

Click here to view more detail / apply for Senior Service and Sales Technician

We are looking for a technically-strong professional with the ability to work autonomously and in a team environment by utilising strong communication and cooperation skills. You should be able to demonstrate Read More...

Click here to view more detail / apply for Senior Service and Sales Technician

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!

Lead a highly skilled and dynamic service team

Work for an iconic Australian brand!

Flexible and Hybrid working arrangement

The Role

This role is critical in ensuring the seamless delivery of our services to our valued clients. You will be responsible for overseeing the end-to-end service delivery process, building and maintaining client relationships, and ensuring our team consistently exceeds client expectations.

Our Port Melbourne site is not only the home of Vegemite it is also the home of other Australian iconic products, such as Bega Peanut Butter, Bega Simply Nuts, Zoosh and Cream Cheese. VEGEMITE has been proudly made in Port Melbourne, Australia since 1923.

This role includes a requirement to be “on call”. It is also following our flexible working policy with a requirement to be in the office at least two days and the rest can be worked from home.

Responsibilities

• Manage user support area with guidance from senior colleagues, developing a user support plan and delivering activities while solving complex issues to meet user support standards

• Design and plan fault isolation and resolution for complex challenges to limit and address issues promptly

• Create and maintain complex technical and/or user documentation to a high standard and ensure information is accessible and available if and when problems occur

• Communicate actions needed to implement the function’s strategy and business plan within the team

• Manage relationships with internal clients and act as acting as the face of IT, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans

About you

• Knowledge and working experience in ITIL accompanied with a certification

• Information systems equivalent degree

• A background in FMCG or Supply Chain / Logistics

• Experience in incident management and ability to have these responded to quickly

• Ability to build rapport and manage stakeholder relationships internally as well as external vendors

The Bega Group Story

The Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day.

Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company through creating Great Food for a Better Future!
 

Life at the Bega Group

Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we’re committed to fostering a supportive and agile work environment for our team.

• Join a dedicated, forward-thinking and innovative culture

• Grow with us, through opportunities for career development and progression

• Contribute by giving back to your community through charities we partner with

• Access to mental and physical health programs through our wellbeing portal and programs

• Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance

Applications

At the Bega Group, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities, and identities to apply to work at the Bega Group.

We will accept applications from all people with the right to live and work in Australia.

Take a leading role in driving an outstanding customer experience. Looking for someone with excellent communication, and interpersonal skills.

Fast paced customer service focused position
Modern offices and work close to home - easy parking onsite
Growth and values based organisation - stable employment

About Us Our Client offers an unrivalled range of new Mercedes-Benz Trucks, Freightliner Trucks, Fuso Trucks and Buses and is a part of the Velocity Truck Centres. Daimler Trucks Somerton has located just a short drive from the city's CBD in one of Melbourne's key transport hubs. We are seeking an enthusiastic individual with a strong customer service background to join our service team as a Service Advisor . About the role As a Service Advisor, you will be passionate about providing exceptional customer service and enjoy working as part of a team to ensure our customers are well supported. Key Responsibilities:

Taking a leading role in driving an outstanding customer experience
Organising bookings and service enquiries
Answering customer enquires via email, telephone and face to face
Managing, maintaining and growing customer relationships with fleets of all sizes
Identify any additional service requirements and document them accordingly
Liaise with workshop controller to ensure all work is carried out in the allocated time frame

Ideally, the successful candidates will have the following:

Strong customer service background
Excellent communication, organisation, and interpersonal skills
Team attitude and ability to problem solve
Commitment to delivering an unparalleled level of customer service
Ability to prioritise and remain organised

What's in it for YOU:

Ongoing training and development
Long-term employment with career development and progression
Work with global brands
Onsite parking
Attractive salary based on experience
Access to a wide range of employee benefits including paid parental leave, discounts on private health insurance and novated lease

Are you ready to join the very best in the industry and take your career to the next level?

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

Global Logistics - International Freight Management - Customer Service Officer Apply now Job no: 494199 Work type: Permanent Full Time Location: VIC - Melbourne Categories: Administrator About the Role We are Read More...

Click here to view more detail / apply for Global Logistics - International Freight Management - Customer Service Officer

Are you looking at building a career within the Print Industry for a global company with a great culture that will invest in your ongoing training and development?

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage, 3D and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role

We are currently looking to fill a Field Service Engineer position to join our Melbourne branch. The successful candidate will be responsible for the installation and support of Colour and B&W print equipment and ancillary products with associated software & services solutions.

As a member of the Victoria Service Team, you will ensure customer satisfaction through on site corrective and preventative maintenance on customer equipment reporting to the VIC Service Delivery Manager.

Previous experience in the print industry, although desirable, is not essential for the right candidate looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

Key Requirements

To be qualified for this position, ideally your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.

• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.

• Applicants must possess a strong mechanical / electrical aptitude, along with excellent communication and interpersonal skills.

• A proven track record of excellent customer service, ensuring to go above and beyond

Essential requirements for this role:

• Demonstrated experience a similar role and/or network, IT and technical knowledge/understanding

• Strong verbal and written communication skills

• Strong customer service skills

• Excellent organisation and time management skills

• Driver’s License, Working with Children Check and Police Check will be required

Why Konica Minolta?

In this role you will be provided with a fully maintained company vehicle, phone and laptop.

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.

If you are require any adjustments/assistance during the recruitment process please reach out to [email protected]