Total 121 Others/Any call center job vacancies in Australia

Who are we?

Job Description

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, working on critical facilities infrastructure and customer facing projects as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

SY9 is Equinix Australia’s first HyperScale data center and as the current team move towards our customer arriving onsite from June, we are looking to recruit a Critical Facilities Specialist with extensive Electrical and building systems technical knowledge.

The successful applicant will have complete knowledge and full understanding of principles and practices across relevant systems with an ability to be the Subject Matter Expert in one or more of the disciplines. Overseeing and undertaking ongoing site maintenance, they will assess unusual circumstances and use sophisticated analytical and problem-solving techniques to identify root cause.

Whilst a strong data center operations background is required, the Critical Facilities teams operate in unison and across disciplines, so a sound broad engineering understanding is desirable also. Those at Specialist level are encouraged to resolve and assesses a wide range of issues in creative ways and suggest variations in approach.

The position is for the fully qualified, expert professional who will be a lead engineer onsite at SY9. Our team will consist of engineers from Graduates through to seniors and the ideal candidate will be someone who can share their Electrical knowledge and expertise with the team and help to develop your colleagues around you.

Responsibilities

• Technical Support - Responsible for technical niche repairs on mission-critical data center systems requiring sophisticated analytical problem solving techniques to identify cause
• Reporting - Reviews specialized contractual reports and activities
• Site Maintenance - Oversees the site maintenance and upkeep of Data center infrastructures according to Equinix global standards
• Assess Adherence to Policy - Ensures all repairs performed on all Data center infrastructure are according to the manufacturer’s guidelines and standard methodologies
• Complexity & Problem Solving - Aids in root cause analysis and in repair of specialized failed critical components. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Your work will be conducted independently and is reviewed at critical points only
• Collaboration & Interaction - Liaises with design stakeholders on design changes. Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to different audiences. and often advises others on difficult matters. Supports, Mentoring and development of Critical Facilities Engineers
• Design - Validates design criteria for new principal controls upgrades and installs

Qualifications

• 5+ years of related experience in a Mission Critical role
• Bachelor’s degree or Trade Certification in Electrical or Engineering
• Expert level HV, generator experien

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Who are we?

This newly created Concierge role will play a key role in our Data Center being the first point of contact for vendors, customers, colleagues and visitors. The Concierge will present themselves with integrity and a vibrant personality, and enjoy interacting with a wide range of people that come through site every day whilst being very well organised.

Job Summary:

The position will suit someone who is a strong communicator, experienced and organised in completing routing and ad-hoc tasks, admin focused and with the ability to deliver outstanding customer service at all times. Applicants may come from multifaceted industries including but not limited to hospitality, reception, administration or other customer centric roles and will be working Monday-Friday in a permanent position.

This is a customer facing role so applicants should enjoy client interaction and have the confidence to identify customer trends, issues or concerns, taking appropriate actions where possible and call out accordingly when needed.

Responsibilities:

Our Concierge will provide support to datacenter facilities and administrative duties following standard procedures.

• Supports customers by coordinating visits and schedules in the data center; assists on semi-routine inquiries and issues.
• Directly coordinates activities with the Equinix Response Center (ERC), as needed.
• Keeps records of activities within the data center including circuit inventories, installed power inventories and labor hours expended.
• May generate purchase requisitions and coordinate with vendors for delivery and invoicing.
• Generating Siebel Reports for customer SH requests
• Assist security with supervising the security office, signing in visitors, validation and assignment of access via the Siebel and EACS.
• Work closely with site security and report security related incidents to the Security Operations Control Centre

Customer Support and onsite Customer Liaison

• Supports the coordination of tasks to the appropriate cross-functional teams.
• Maintains positive business relationships with local vendors in support of customer's administrative needs; provides information about local vendors to customers upon request.
• Maintains customer care areas/conference rooms for cleanliness and fully stocking amenities as the need arises; may provide backup coverage to cross functional teams to support inventory ordering.
• Communicates semi-routine operating datacenter procedures to customers on-site, while building and developing positive customer relationships.
• Coordinates customer work visits with security and escorts customers and/or vendors, within a reasonable vicinity, as required.
• Assists with tracking, following-up, and reporting on routine or new customer inquiries and issues while customers are on-site
• Provides general induction learning tours to new customers to orient them to the site and escorting customers to their spaces within the IBX and unlocking racks where required

Benefits of Equinix and the role:

• Salary package including healthcare allowance and annual bonus
• Extensive on-job induction, training and continued learning and access to a range of company employee benefits
• Career development and further opportunities within Equinix
• Join an industry leader in the Data Centre world
• Permanent position working Monday-Friday daytime hours

We are looking to interview immediately and applicants will need to hold Australian Citizenship and be able to attain and maintain Security clearance.

Are you interested? Click apply now!

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.