Customer Service / Call Centre Team Leader Positions

Job descriptionCustomer Service Representative/Team LeadersJoin this leading Visual Communications business, renowned on a global scale!Word class training and ongoing support provided to set you up for successSupportive and friendly teamWOW Recruitment are currently seeking Customer Service Representatives and Team Leaders to join a global Visual Communications business, based in Malaga, Perth.What you will do:Respond to high-volume inbound calls and resolve customer enquiries.Liaise with warehouse, freight carriers, and express couriers.Assist with customer queries regarding deliveries and logistics.Act as positive brand ambassador and provide exceptional customer service.Professionally resolve customer complaints where necessaryAs a Team Lead you will Receive full trainingHave a strong Product KnowledgeMotivate your team and help support achieving KPIsProvide feedback to the team and Senior ManagersWhat you will bring:1-2 years’ experience in a phone-based Customer Service role.SAP is preferred but not essentialFantastic communication skills, both verbal and written.Proactive approach to tasks and able to manage high-volume inbound calls.  Confident using Microsoft Office Suite.Enjoy speaking with customers…

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