Night Shift Call Centre Operator

$65-70k SuperHybrid (Once trained)Social and supportive environment, free gym membership!WOW Recruitment are seeking a Night Shift Call Centre Operator to work the night shift (11pm - 6am or 10pm - 6am) for our Logistics based client in Macquarie Park. The role is initially office based while training then transitioning to a 11pm-6am hybrid shift.  You will be:Answering a high volume of phone callsBooking and amending orders and communicating changes with involved partiesEnsuring accurate and timely data entry into the operating systemAssisting Coordinators/Allocators with queries and changes to jobsResponding to customer queries including pricing and quoting jobsMaintaining relationships with carriers and customersProviding general administration and operational supportContributing to the improvement of policies and proceduresSkills required:Permanent Resident of AustraliaMinimum 2 years’ experience in a customer service/call centre roleLogistics experience preferred but not requiredStrong verbal and written communication skillsAbility to read and comprehend simple instructions, short correspondence and emailsAbility to juggle multiple tasks and effectively prioritise workloadGood attention to detailTaking ownership…

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