Total 7 quality assurance manager job vacancies in Australia

We have an exciting position available for an experienced Sales Manager Cross Divisional to join our vibrant, passionate, fast paced team in Adelaide.  If you have outstanding people and communication skills and an extreme level of drive & motivation, then we'd love to hear from you.

The purpose of this position is to consistently recruit, train, manage, motivate

and lead a team of sales people to meet or exceed monthly targets such that

customer retention and portfolio growth, and hence turnover growth, is

sustainable in the longer term.

In this role you will be responsible for:

• Servicing our existing client base and analysing their needs to increase sales
• Identify and evaluate new business opportunities through securing of profitable new customers and upsell and drive density to existing customers.
• Develop and maintain strategic business relationships with customer base within major accounts
• Develop proposals appropriate to customers' needs, including product, service and cost options
• Facilitate the resolution of any issues by actively resolving all first line queries and escalating where required
• Document all customer contact information into company systems and applications
• Monitor competitor and market activity, reporting significant developments to management and monitor market trends through personal contact with customers

To be successful in this role you will have:

• Minimum of 2 years’ demonstrated experience working within a service industry (desirable)
• Experience in B2B sales and cold calling
• Outstanding verbal and written communications skills
• Understanding of local area and a direct selling culture
• High level commercial and negotiation skills
• Proven ability to achieve sales target

We will provide you with a competitive base salary, highly rewarding uncapped commission structure, company vehicle, mobile phone, and tablet and career opportunities. If you enjoy sales, being independent, on the road and driving, then APPLY NOW!

• Are you an exceptional leader with vision to make improvements?
• Are you passionate about delivering results through great teamwork and customer experience?
• Can you manage a management team?
• Have you got regional/remote management experience?

Then this is the perfect role for you!

The Rentokil Initial Darwin branch has an exciting opportunity available for an operational expert. You will have the opportunity to showcase your operational experience while balancing day-to-day responsibilities and developing our team to achieve their full potential.

You will be responsible for the following outcomes:

• Leading a safety culture
• Developing, leading, and managing a first-class operations and service support team
• Implementing and delivery of the operational plan
• Implement divisional strategies to achieve and exceed the budgeted delivery targets 
• Support portfolio growth through management of resources
• Managing the budget costs, P&L review, operational measures, and leave targets
• Driving operational efficiencies and continuous improvement to work smarter, not harder
• Full logistics, warehouse and fleet management responsibilities
• Proactively manage service delivery to consistently meet customer contractual expectations to positively impact client retention and growth

To be successful in this role, you will need:

• A demonstrated commitment to safety and a proven track record in building a safety culture
• Previous experience in essential - preferably in the business services industry
• Strong operational principles and experience managing logistics and scheduling systems
• Ability to focus and have a flexible approach when faced with change, completing priorities and work demands
• Demonstrated commercial acumen to manage budgets and costs
• Effective interpersonal skills with the ability to build strong relationships with both internal and external stakeholders
• Demonstrated track record of successfully delivering against targets, KPI's and cost efficiencies
• The ability to positively challenge the status quo and champion continuous improvement
• Previous management experience in managing remote teams would be advantageous

The successful candidate must be eligible to work in Australia and able to pass pre-employment medical, police, and reference checks.

About Rentokil Initial:

Rentokil Initial is one of the largest business services companies in the world. Our company operates in all major economies of Europe, North America, Africa, Asia, and the Pacific. The company has some 38,000 employees providing a range of support services in over 66 countries worldwide.

If you are ready for the next step in your career or want a new challenge APPLY NOW!

Do you have service industry experience? Are you results-driven? Would you like to work for a global organisation that truly rewards its high performers?

At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.   

Rentokil Initial (the world’s largest pest control company) has an exciting position available for a National Accounts Manager to join our vibrant, passionate, fast-paced team. 

Your role will include (but not be limited to):

• Managing the sales activities, personnel, and customer satisfaction efforts of the commercial indirect sales channel
• Developing and implementing strategic sales plans to achieve corporate goals
• Meeting with key clients, assisting sales representatives with maintaining relationships, and negotiating and closing deals
• Network with key customers to identify and address specific needs
• Develop and maintain relationships with customers to ensure long-term success
• Act as the liaison between customers and internal teams ensuring clients’ requirements are met
• Identify and attract prospective strategic customers
• Ensure consistency across sites and divisions scope
• Negotiate contracts
• Collect and analyze sales data and trends
• Maintain high customer satisfaction ratings, according to company standards
• Liaise with Sales and Marketing departments to set and implement strategies for new and existing customers
• Stay up-to-date with internal and external developments and suggest new ways to increase sales

To be successful in this role you will have:

• Minimum of 2 years experience working within a service industry
• Experience in B2B sales and cold calling
• Outstanding verbal and written communication skills
• Understanding of direct selling culture
• High-level commercial and negotiation skills
• Proven ability to achieve sales target
• Minimum of 2 years of National Account Management experience.

The successful candidate may be required to complete a pre-employment medical, drug & alcohol screen as well as background checks.

If the idea of working in a highly collaborative, friendly, yet busy, and hardworking team organisation that is on a growth trajectory sounds like you, please get in touch!

The Senior IT Project Manager is responsible for managing complex IT projects from initiation to completion. The ideal candidate will have a proven track record of successfully delivering IT projects on time and within budget, and is looking to make their next career move into a more senior management role. 

Responsibilities:

• Lead and manage cross-functional project teams to deliver complex IT projects on time and within budget
• Develop and manage project plans and schedules
• Identify and mitigate project risks
• Communicate project status to stakeholders
• Manage and lead 1 direct report: Project Officer
• Manage project budgets and resources
• Ensure that projects meet all quality standards
• Provide expertise and guidance to project team members
• Stay up-to-date on the latest IT trends and technologies

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• 4+ years of experience in project management
• Proven track record of successfully delivering multiple IT projects
• Solid understanding of project management methodologies
• Excellent communication and leadership skills
• Ability to work independently and as part of a team

Benefits:

• Competitive salary and benefits package
• Opportunity to work on challenging and rewarding projects
• Chance to make a significant impact on the company's IT infrastructure
• Work in a dynamic and collaborative environment

If you are after a company who is passionate about their business, its service offering and values; and you thrive in a high performance environment then please apply with your CV 

Only those with a current right to work in Australia may apply.

Ambius division of Rentokil Initial has a great opportunity for a Local Service Manager to join the team. You will use your collaborative and engaging leadership style to take on the responsibility to coach, mentor and lead a team of service people to consistently deliver a high quality of service to our customers and encourage growth in our sales.

About Ambius

At Ambius, interior landscaping means more than just plants. We strive to be the premier creator of ambience for businesses which enriches the work experience and delivers a productive environment enabling people to thrive.

Our Ambius team are the people responsible for the lovely plant decor in hotel lobbies, the clusters of plant designs in shopping centres, the green walls and floral displays you see in many restaurants and office receptions. In summary we are responsible for providing any sized organisation with interior/exterior landscaping which engages clients and their staff through the health benefits of plants!

This is a highly customer-focused role and is ideally suited for someone with the desire and motivation to succeed and move up into more Senior roles within the Rentokil Initial business in the future.

Responsibilities in this role include:

• Coach, mentor and train the Service Team to achieve targets.
• Monitor and review service productivity rates, seek improvement and continually improve productivity, year on year.
• Implement the regional annual operational plan
• Conduct regular quality audits of specified client base and premises.
• Ensure Company service practices are met and identify opportunities to improve service standards.
• Ensure service efficiency is optimised through tools and technology available.
• Ensure the team’s company vehicles are maintained in a safe, reliable and clean condition.
• Proactively resolve customers’ issues.
• Develop and maintain long term customer relationships.

Requirements :

It will be expected that the successful candidate will have:

• Previous experience in a similar services role
• Experience within a management role with a services or operations background prefred but not essential.
• Experienced in implementing Worksite safety initiatives, dispute resolution and regular reporting to higher management
• High level communications and commercial experience
• The drive to lead by example to set a high standard of customer service

The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background and police checks.

If this sounds like the opportunity you’ve been looking for to take your career to the next level, click the Apply button now to submit your resume.

• Do you possess excellent time management and organisational skills?
• Must have previous sales and administrative experience.
• Are you looking for a great career opportunity?

We are looking for an experienced Key Account Manager for our Hygiene division to join our team based in South East Queensland on a Permanent Full Time basis. This role will see you responsible for a portfolio of up to 100 high-dependency customers. You will be responsible for retaining and growing your Key Accounts Portfolio.

Your responsibilities will also include:

• Maintain monthly and quarterly reports for Key Account clients to align with contractual obligations
• On site customer engagement
• KPIs and forecasting 
• Provide support to customers with innovative products and services
• Provide a high level of support and develop positive relationships with customers and internal team members within Rentokil Initial
• Prepare quotes for customers
• Contribute to an environment that helps to develop the relationship and business flow between Operations, Key Accounts and Business Support functions

It is expected that you will have skills and experience including:

• Minimum 2 years experience in a sales position 
• Business and Service Industry Knowledge (Preferred)
• Excellent attention to detail and mathematical skills
• Good knowledge and skills in Google Suite
• The ability to work well under pressure and with changing priorities
• Excellent organisation and time management skills
• Excellent communication skills, both verbal and written
• Ability to deal with issues promptly and equitably
• Ability to work in a team and autonomously
• Ability to multi-task in a fast paced environment.

The successful candidate must be able to pass a Pre-employment medical, drug and alcohol screen as well as police and reference checks

Rentokil Initial provides services that protect people and enhance lives such as pest control, plants and washroom hygiene. We’re a government accredited learning organisation, so if you are career driven and want to progress, the good news is we like to promote from within. 

If you have the skills and experience to make an impact in this role, send your resume today by clicking the Apply button now.

Do you inspire people to learn? Are you a qualified, experienced trainer passionate about delivering best in class customer experiences who can deliver results?

We are looking for an experienced trainer to design, develop and roll out customer service excellence training to our national frontline teams. 

Rentokil Initial is one of the largest business services companies in the world. Our company operates in all major economies of Europe, North America, Africa, Asia and the Pacific. The company has some 78,000 employees providing a range of support services in over 50 countries worldwide.

To be successful in this role you will display demonstrated understanding of Contact Centre CX concepts and a variety of interactions practices, quality initiatives, coaching and mentoring, internal sales and the unique demands of frontline staff.

In this role, you will:

• Determine the training requirements for various teams.
• Develop training materials including video tutorials, guidelines and SOP’s
• Determine instructional methods such as individual training, online, face to face, demonstrations, meetings and workshops
• Customer service training as well as personal development for employees
• Foster the highest level of  customer service both internally and externally to contribute to customer growth and satisfaction

Essential criteria:

• Nationally recognised Certificate IV Training & Assessment or other relative discipline
• Previous experience in training in a similar role
• Be able to travel to deliver training
• Confidence in delivering training across all levels of the business
• High level of proficiency in Microsoft applications

Desirable criteria:

• Possess solid business acumen
• Have the experience to show proven results in performance improvement
• Proficiency in Genesys pure cloud application

This is an exciting and challenging position with an organisation that values its people. In return you will be rewarded with a generous remuneration, onsite parking and ongoing support and training.

If this sounds like you, apply now!

Employee Testimonials -

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris