Total 8 customer experience manager job vacancies in VIC - Regional - Horsham & Grampians

Placed.au is looking for a full-time Construction Project Manager for our client in Sunshine, Victoria. As a construction project manager, you will oversee the planning, coordination, and execution of our precast concrete construction projects. This role involves managing the entire lifecycle of projects. If you are looking for opportunities to work in a supportive and collaborative work environment that values your skills and expertise while enjoying a competitive salary package, this is for you!

Job description:
• Interpret architectural drawings and specifications to develop and implement construction project plans, including timelines, milestones, and budgets.
• Develop and manage detailed project plans, timelines, and budgets for the delivery and installation of precast concrete components.
• Coordinate with internal teams, including design, engineering, and production, to ensure all project requirements are met.
• Oversee the preparation of design specifications for precast elements, ensuring compliance with project needs.
• Monitor the manufacturing process of precast components, ensuring delivery and installation align with construction schedules.
• Direct the installation of precast elements on-site, managing teams to ensure safety and accuracy.
• Estimate quantities and costs of materials, equipment, or labour to determine project feasibility.
• Conducting regular financial reviews throughout the project to track expenditures to ensure alignment with the budget and make any necessary adjustments if necessary.
• Work closely with procurement teams to secure necessary materials and services in a timely manner, minimizing delays and cost overruns.
• Act as the point of contact for all stakeholders to address and resolve any issues or concerns raised during the construction process.
• Inspecting progress, ensuring conformance to specifications, and conducting site evaluations and surveys overseeing the project's execution.
• Negotiate contracts with clients, suppliers, and subcontractors. To develop tender offers and contract bids.
• Identify potential project risks and develop strategies to mitigate them.
• Ensure all site activities, especially those involving heavy precast components, comply with company safety standards and local regulations.
• Promote and enforce safe working practices across all construction sites.
• Oversee and manage the day-to-day operations of the construction team, to ensure that they are progressing according to schedule and standards
• Ensure quality control processes are adhered to throughout the project lifecycle.
• Conduct regular inspections and audits to confirm the quality of work and materials used.
• Coordinate with relevant authorities to ensure all legal requirements and permits are obtained and adhered to.
• Prepare and present regular reports on project progress, financials, and any issues encountered.
• Ensure that project handover procedures are followed upon completion.



Qualifications/Attributes:
• Must hold a Bachelor’s Degree in Civil engineering or 5 years of relevant work experience in lieu of qualification.
• Must possess at least a minimum of two years of relevant work experience.
• Must have great written and verbal communication skills.
• Must be excellent at time management to meet project deadlines.
• Must be proficient in the latest versions of AutoCAD and Microsoft Office software packages.

Salary Range: $70,000 – $95,000 p.a. excluding superannuation.

Placed.au is looking for a full-time Restaurant Manager to work for our client in Burwood East, Victoria. If you possess a proven track record in restaurant management, a passion for delivering exceptional customer experiences, and the ability to lead and inspire a team, we want to hear from you! Join our client’s thriving establishment and enjoy the perks of a competitive salary package, a supportive work environment, and the opportunity for career growth.

Job description:
• Coordinate daily Front of the House restaurant operations.
• Deliver superior service and maximise customer satisfaction.
• Handle taking orders of food and beverages.
• Respond efficiently and effectively to customer complaints and requests.
• Organise and supervise shifts.
• Estimate future needs for goods, kitchen utensils, cleaning products, and other supplies, as needed.
• Ensure compliance with sanitation and safety regulations.
• Manage the restaurant’s pleasant image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Train new and current employees on proper customer service practises.
• Implement policies and protocols that will maintain future restaurant operations.

Qualifications/Attributes:
• Must hold a Diploma in Hospitality or at least 3 years of relevant work experience in lieu of the qualification.
• Must possess at least a minimum of 2 years of relevant work experience.
• With proven work experience as an Assistant Restaurant Manager, Restaurant Supervisor, Hospitality Manager, or similar role
• Must have proven customer service experience.
• Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Ability to have strong leadership, motivational and people skills.


Salary Range: $70,000 - $80,000 p.a. excluding superannuation.

Placed.au is looking for a full-time Restaurant Manager to work for our client in Melbourne, Victoria. If you possess a proven track record in restaurant management, a passion for delivering exceptional customer experiences, and the ability to lead and inspire a team, we want to hear from you! Join our client’s thriving establishment and enjoy the perks of a competitive salary package, a supportive work environment, and the opportunity for career growth.

Job description:
• Coordinate daily Front of the House restaurant operations.
• Deliver superior service and maximise customer satisfaction.
• Handle taking orders of food and beverages.
• Respond efficiently and effectively to customer complaints and requests.
• Organise and supervise shifts.
• Estimate future needs for goods, kitchen utensils, cleaning products, and other supplies, as needed.
• Ensure compliance with sanitation and safety regulations.
• Manage the restaurant’s pleasant image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Train new and current employees on proper customer service practises.
• Implement policies and protocols that will maintain future restaurant operations.

Qualifications/Attributes:
• Must hold a Diploma in Hospitality or at least 3 years of relevant work experience in lieu of the qualification.
• Must possess at least a minimum of 2 years of relevant work experience.
• With proven work experience as an Assistant Restaurant Manager, Restaurant Supervisor, Hospitality Manager, or similar role
• Must have proven customer service experience.
• Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Ability to have strong leadership, motivational and people skills.


Salary Range: $70,000 - $80,000 p.a. excluding superannuation.

Placed.au is looking for a full-time Restaurant Manager to work for our client in Melbourne, Victoria. If you possess a proven track record in restaurant management, a passion for delivering exceptional customer experiences, and the ability to lead and inspire a team, we want to hear from you! Join our client’s thriving establishment and enjoy the perks of a competitive salary package, a supportive work environment, and the opportunity for career growth.

Job description:
• Coordinate daily Front of the House restaurant operations.
• Deliver superior service and maximise customer satisfaction.
• Handle taking orders of food and beverages.
• Respond efficiently and effectively to customer complaints and requests.
• Organise and supervise shifts.
• Estimate future needs for goods, kitchen utensils, cleaning products, and other supplies, as needed.
• Ensure compliance with sanitation and safety regulations.
• Manage the restaurant’s pleasant image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Train new and current employees on proper customer service practises.
• Implement policies and protocols that will maintain future restaurant operations.

Qualifications/Attributes:
• Must hold a Diploma in Hospitality or at least 3 years of relevant work experience in lieu of the qualification.
• Must possess at least a minimum of 2 years of relevant work experience.
• With proven work experience as an Assistant Restaurant Manager, Restaurant Supervisor, Hospitality Manager, or similar role
• Must have proven customer service experience.
• Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Ability to have strong leadership, motivational and people skills.


Salary Range: $70,000 - $80,000 p.a. excluding superannuation.

Placed.au is looking for several full-time positions for our client who has multiple restaurants in various areas of Melbourne, Victoria. Our client currently has the following vacancies, Chef and Restaurant Manager. As a member of the team, you will showcase your passion for the culinary arts and experience in ensuring seamless daily operations. Apply today and get the benefits of working in a thriving environment, a great work culture, and competitive pay.

Position: Chef
Job description:
·         Prepare a range of meals for guests of the venue, including, breakfast, lunch, dinner, and snacks to a high standard.
·         Provide ideas and plan for specialized events and future menus.
·         Ensure menus, food standards, procedures, and processes are followed.
·         Supervise and manage kitchen operations as required.
·         Ensure the cleanliness of the kitchen area according to health regulation standards.
·         Monitor kitchen stocks and ensure that supplies are ordered as required.
·         Ensure food costs remain at a satisfactory level.

Qualifications/Attributes:
·         Must hold a Certificate IV in Commercial Cookery or higher or at least 3 years of relevant work experience in lieu of the qualification
·         Must possess at least a minimum of 2 years of relevant work experience.
·         Have outstanding communication and leadership skills.
·         Must have the willingness to collaborate with other colleagues.
·         Must be obsessed with cooking, including unique and emerging trends.
·         Must have good planning and organisational skills.
·         Ability to adapt and work in a fast-paced environment.


Position: Restaurant Manager
Job Description:
·         Oversee the daily operations of the restaurant.
·         Manage financial performance and take appropriate actions to improve profitability.
·         Monitor food and beverage quality served to ensure consistent high-quality standards.
·         Collaborate with the management team and director to create a detailed budget and implement cost control measures.
·         Collaborate with the management team and kitchen staff to develop menu items aligned with the preferences of the target demographic, seasonal availability of ingredients, and budgetary constraints.
·         Price food and beverage items according to the set budget and identify areas to reduce costs and improve profitability.
·         Devise and maintain an inventory system and keep accurate records of stock and financial transactions.
·         Liaise effectively with suppliers to order inventory, ensuring purchased items remain in line with budgets.
·         Liaise with patrons upon completion of meals to ensure satisfaction.
·         Address any patron concerns or complaints by informing staff of certain areas that require improvement.
·         Oversee, select, and train staff to address any gaps in knowledge as required.
·         Conduct training sessions with staff on a regular basis to ensure knowledge of restaurant standards and procedures is kept up-to-date.
·         Record daily sales and create end-of-day reports.
·         Develop and implement marketing strategies to attract and retain customers.
·         Create rosters that guarantee adequate staffing levels to promote smooth operations.
·         Organise special functions, ensuring an appropriate number of staff are on hand.
·         Ensuring restaurant cleanliness and compliance with Occupational Health and Safety Standards.

Qualifications/Attributes:
·         Holds a diploma in the relevant field or at least 3 years of relevant work experience in lieu of the qualification
·         Must possess at least a minimum of 2 years of relevant work experience.
·         Must have self-motivation and passion for hospitality.
·         Possesses knowledge to facilitate training and supervise restaurant staff’s daily work routine.
·         Must be highly personable with good communication skills, creative, and results-oriented.
·         Ability to collaborate with the chef in doing and planning menus, budgeting, costing, and other important facets of restaurant operations.
·         Must be familiar with the sanitation and safety protocols for restaurants.



Salary Range: $70,000 - $80,000 p.a. excluding superannuation.

Placed.au is looking for a full-time Bar Manager for our client in Windsor, Victoria. If you are a results-driven professional with a commitment to excellence and a passion for leadership, we want to hear from you. Apply today and get the benefits of working in a thriving environment, a great work culture, and competitive pay.


Job description:

-Ensure all staff have current RSA certificate.
-Ensure that the company has recorded copies of all active staff RSA in the office folder.
-Ensure RSA register is up to date and current at all times.
-Ensure all staff adhere to all RSA regulations at all times.
-Ensure effective control of all stock and assets, ensuring any transfer of stock to other venues is correctly recorded.
-Assist the venue manager in setting and achieving monthly sales targets.
-Oversee and manage all till operations, keeping track of complimentary drinks, wastage, and knock offs.
-Accountability over all complimentary beverages and beverage promotions.
-Ensure all tills are correctly floated at the commencement of each shift and have enough change at all times.
-Supervising deliveries of stock and product, checking delivery notes and ensuring everything is in order.
-Ensuring all stock received has been correctly accounted for and entered into H&L prior to being put on sale. This includes any new product lines.
-Assist the venue manager in improving the financial operational margins of the business by reducing costs, wastage, and maximising revenue opportunities.
-Develop an ongoing understanding of “hourly totals” during trading hours, so as to improve your knowledge of the business and streamline ongoing operations and expenses.
-Assist in the management of all staff breaks.
-Assist in the management of all staff training to ensure the standards of precision and efficiency.
-Oversee bussies and ensure the relevant duties are explained and carried out.
-Assist in the management of all incidents, filing all relevant reports and information where necessary.




Qualifications/Attributes:

-Must have a Diploma in Hospitality or higher or 3 years of work experience in lieu of the required qualification.
-Must have 2 years of relevant work experience.
-Must possess a Responsible Service of Alcohol (RSA) certificate.
-Must possess advanced IT, computing, and online skills.
-Strong organisational and time management skills.
-Excellent verbal, written, communication, and interpersonal skills.


Salary Range: $70,000 – $80,000 p.a. excluding superannuation.

Placed.au is looking for a full-time Travel Agency Manager for our client in Mornington, Victoria. As a member of the team, your responsibilities include overseeing the daily operations of the travel agency, managing a team of travel consultants, and ensuring the delivery of high-quality travel services to our clients. Apply today and get the benefits of working in a thriving environment, a great work culture, and competitive pay.


Job description:

• Oversee the daily operations of the travel agency, ensuring efficient workflow and adherence to company policies and procedures.
• Manage, train, and mentor a team of travel consultants.
• Ensure high standards of customer service.
• Address any client concerns or issues promptly and effectively.
• Coordinate and manage travel bookings, itineraries, and reservations for clients, ensuring accuracy and attention to detail.
• Establish and maintain strong relationships with travel suppliers, including airlines, hotels, and tour operators.
• Develop and implement sales and marketing strategies to promote travel services and increase client acquisition.
• Monitor and manage budgets, revenue targets, and profitability of the agency.
• Ensure compliance with all industry regulations and reporting requirements.


Qualifications/Attributes:

• Must hold an AQF Associate Degree, Advanced Diploma or Diploma in Hospitality, Tourism management, or a related field or at least 3 years of relevant work experience in lieu of the qualification.
• Must have at least 3 years of relevant employment experience.
• Strong knowledge of travel booking systems, software, and reservation processes.
• Excellent leadership and interpersonal skills.
• Excellent communication and customer service skills.


Salary Range: $70,000 - $80,000 p.a. excluding superannuation.

Placed.au is looking for a full-time Restaurant Manager for our client in South Melbourne, Victoria. As a restaurant manager, you will play a pivotal role in overseeing the day-to-day operations of the restaurant, ensuring smooth and efficient service delivery while maintaining high standards of quality and customer satisfaction. If you want to be a part of an organisation that values creativity and teamwork and offers a competitive salary, we invite you to apply for this exciting opportunity.


Job description:?

? Oversee the daily operations of the restaurant.
? Manage financial performance and take appropriate actions to improve profitability.
? Monitor food and beverage quality served to ensure consistent high-quality standards.
? Collaborate with the management team and director to create a detailed budget and implement cost control measures.
? Collaborate with the management team and kitchen staff to develop menu items aligning with the preferences of the target demographic, seasonal availability of ingredients, and budgetary constraints.
? Price food and beverage items according to the budget and identify areas to reduce cost and improve profitability.
? Devise and maintain an inventory system and keep accurate records of stock and financial transactions.
? Liaise effectively with suppliers to order inventory, ensuring purchased items remain in line with budgets.
? Liaise with patrons upon completion of meals to ensure satisfaction.
? Address any patron concerns or complaints by informing staff of certain areas that require improvement.
? Oversee, select, and train staff to address any gaps in knowledge as required.
? Conduct training sessions with staff on a regular basis to ensure knowledge of restaurant standards and procedures is kept up-to-date.
? Record daily sales and create end-of-day reports.
? Develop and implement marketing strategies to attract and retain customers.
? Create rosters that guarantee adequate staffing levels to promote smooth sailing operations.
? Organise special functions ensuring an appropriate number of staff are on hand.
? Ensuring restaurant cleanliness and compliance with Occupational Health and Safety Standards.


Qualifications/Attributes:

? Holds a diploma in Hospitality Management or in a relevant field, or at least 3 years of experience in lieu.
? Must have at least 2 years of relevant experience.
? Must have self-motivation and passion for hospitality.
? Possesses knowledge to facilitate training and supervise restaurant staff’s daily work routine.
? Must be highly personable with good communication skills, creative and results-oriented.
? Ability to collaborate with the chef in doing and planning menus, budgeting, costing, and other important facets of restaurant operations.
? Must be familiar with the sanitation and safety protocols for restaurants.


Salary Range: $70,000 - $80,000 p.a. excluding superannuation