Total 27 service operations manager job vacancies in Altona North

About the Role
As an Iteration Manager, you’ll play a key role in ensuring our squad’s product backlog meets
business and tech expectations by applying agile delivery techniques. You’ll foster a
collaborative and high-performing team environment, driving continuous improvement and a
positive team culture.
What You’ll Do
● Deliver with Agility: Plan, execute, and optimise product delivery, proactively
managing risks, impediments, and team flow to keep projects on track.
● Facilitate Agile Practices: Implement and facilitate effective agile practices like
Scrum or Kanban. Evaluate current practices, propose improvements, and
introduce foundational agile concepts.
● Promote an Agile Mindset: Encourage continuous learning, curiosity, and a growth
mindset, helping the squad to self-organise and adapt to change.
● Build Team Culture: Create an empowering and inclusive environment. Address
misalignments, resolve conflicts, and inspire a shared purpose.
● Partner Cross-Functionally: Collaborate with product and tech teams to integrate
best practices, ensuring high-quality outcomes that deliver value to users.
● Mentor and Coach: Help team members grow their skills and agile capabilities,
enabling the squad to achieve its full potential.

Based in the heart of North Sydney, at our brand-new purpose-built creative campus, we have an exciting opportunity for a Project Manager to join our Creative Studio on a 12-month paternity leave cover. 

The Project Management team is part of Powered Studios, that sits within Powered. Powered is Nine’s Creative Solutions team, helping clients to realise big ideas in advertising across all of Nine’s ecosystem by experiencing the power of Collaboration, Creativity and Confidence. We have experts in content, client experience, strategy, creative, media production and marketing.

Day to day, we support the broadcast, digital, print and audio national agency and direct sales teams in responding to pitch work, responses and then fulfilling deliverables on Sold jobs.
The role is responsible for being the direct contact between sales and the Studios team. Working with varying stakeholders, no one day will be the same. From briefing in designers, booking in resource or working on timelines for articles. You are also responsible for quoting in the pitch stage, then managing budgets on sold work.

Work you’ll contribute to ranges from digital articles, long form, high impact print to cooking videos or social edits. Clients can be from Finance, Tech, Luxury, FMCG - the list goes on.
You take complete ownership over your campaigns, with support from the Head of Project Management.

Day to day you will: 

• Be responsible for monitoring, tracking and communicating project progress
• Be planning and coordinating project actions throughout the project lifecycle
• Manage project risks and issues throughout the project lifecycle
• Be responsible for clear and effective job costings (including initial budget quote and post analysis reconciliation by job) 
• Booking design and development resource
• Arranging and running creative brainstorms with various stakeholders
• Entering jobs, tracking progress, quoting and booking resource within Monday.com

After a highly successful Paris Olympics in 2024, the newly created Lead Product Manager role joins the Streaming team at an exciting time to help define and deliver the roadmap that will take our experience forward, as we look to Los Angeles in 2028 and beyond.

The Streaming Services team works on the core API’s that power the user experience on 9Now and 9Radio. As the Lead Product Manager for this team, your role is to take a Product view of the API’s and anticipate, plan, and prioritise services that client applications will require to deliver customer facing features. You will work closely with the other Platform Product Managers and teams responsible for backend services such as Video, Content Management and Identity, often taking the lead to deliver innovative personalised services for our users.  You will also collaborate with your Product Manager peers responsible for Web, Mobile Apps, Connected TV and Radio apps. 

The role is a fantastic opportunity for an experienced Product Manager with solid technical skills to gain an end-to-end understanding of streaming platforms and collaborate and learn from some of the best in the business. Together we will deliver a World-Class viewing experience for our users, and make a positive impact on the way millions of Australians view media.

About the Role

As the Lead Product Manager for Streaming Services you will

• Drive the product vision and strategy for 9Now’s API Services.
• Lead cross-platform product initiatives that span multiple teams.
• Mentor and coach Product Managers and Associate Product Managers in the Platform Product team.
• Look for opportunities to build Product competency and culture across both the Streaming team as well as the wider Nine Product team.
• Collaborate with your Product Management peers to ensure their requirements are understood, and the appropriate changes are delivered for them to enhance their Products.
• Functionally lead a squad of Software Engineers through the definition and development of new Product initiatives in the Services backlog.
• Collaborate with Principal Engineers and Lead Product Manager peers to ensure the solutions we deliver match Product objectives.
• Support the “Head of Platform Products, Streaming” in driving the Streaming Platform Products vision and strategy.

Nine’s Project Delivery Team is responsible for driving the execution of technology-enabled change projects across the Group.  Its purpose is to provide project structure, visibility and robust governance in delivering initiatives within scope, budget and time.

As a Senior Project Manager, you will play a pivotal role in leading the successful execution of projects from initiation to completion using appropriate agile and traditional delivery methods. Your expertise will contribute to Nine’s strategic goals by ensuring projects are delivered on time, within scope, and within budget.

Day to day you will: 

• Lead and manage a Program of work including multiple project streams with cross-functional project teams, providing guidance, motivation and direction to ensure project outcomes

• Partner with Commercial and Transformation teams to manage the RFP process, process design and business case development for the selection of platform and system integrator 

• Proactively manage project scope, objectives, deliverables, and outcomes ensuring alignment with stakeholders and ensure scope changes are governed and controlled.

• Partner with Commercial and Transformation teams to manage the RFP process, process design and business case development for the selection of platform and system integrator 

• Monitor budgets, and provide accurate financial reporting to stakeholders. Identify cost-saving opportunities and manage budget deviations.

• Proactively identify and assess project risks, develop appropriate mitigation plans in consultation with stakeholders and implement these strategies

• Manage and collaborate with key stakeholders across Technology and the Business, from senior Executives to business SMEs and delivery resources

• Maintain open and transparent communication with stakeholders at all levels, providing regular project status updates, addressing concerns, and fostering positive relationships

• Anticipate and remove barriers along the way to keep the projects on track .

• Initiate, develop and facilitate Program Governance and reporting frameworks including working groups, steering committees, key stakeholder forums and key performance reporting including budget financials and KPI’s

• Ensure workplace health and safety compliance by adhering to Nine’s health and safety policies, guidelines and practices.

The IT Service Desk provides first-level IT support for Metro and satellite sites for internal staff. The Service Desk team is required to attend to IT support and service requests in a time constrained environment and are responsible for the management of the life cycle of support calls resolved by IT Support.

Where applicable the team must strive to meet SLA targets. The team is required to analyze support calls with the goal of reducing the volume of support calls via proactive mitigation and coaching of internal staff. Each team member must aim to develop an understanding of the technologies used within Nine and keep abreast of new procedures and technology. Where possible they are also expected to make recommendations for improvements with regards to workflow and procedural improvements.

This is an ideal role for someone looking to get into Tech Support

Salary for this role is $51,700.00 + Super

Responsibilities:

• Receive, record and resolve IT infrastructure problems to support productivity
• Provide timely & effective support for all IT systems
• Monitor and escalate calls to ensure resolution to agreed SLA
• Ensure effective, regular and timely communication is provided to all stakeholders
• Respond to and resolve IT incidents to support staff productivity
• Build customer relationships.
• Contribute to the education of customers and other members of the support team.
• Effectively manage incoming queues to ensure incidents and requests are actioned within an appropriate time frame.
•  Assist to maintain the Standard Operating Environment and ensure it is applied to all desktop platforms.
• Develop and maintain documentation and procedures.
• Continuously improve knowledge of the Fairfax environment and effectively share knowledge with the team.

The Cloud Operations Team are central to how Nine uses cloud technology, and are the primary point of contact within the Platforms function regarding anything cloud. You’ll be leading from the front in building out Nine’s cloud security posture and policies, monitoring and alerting tooling, as well as managing cost controls (FinOps) and vendors. 

You contribute to a learning-oriented workplace culture, being curious about the world
around you, seeking new ways to explore and bring new thinking and practices to bear
within your team. You remain open to learning new technologies and techniques, and finding creative ways to leverage this knowledge to further team goals.

You work in partnership with various product teams and practices enabling them to conduct rapid, stable, secure and repeatable deployments on Cloud and Kubernetes at scale.

You are structured and methodical in your process and have demonstrated skills building and delivering support services for 24/7 systems.

Day to Day, you will: 

Enabling your team:

• Assist the team in a hands-on capacity as required
• Work with stakeholders to provide technical solutions to problems or issues
• Act as a enabler, removing roadblocks to progress as needed
• Work with team members to guide solutions towards business and technology goals
• Drive the continuous improvement of processes and ways of work to improve team capacity and capability

Technical Leadership:

• Drive adoption of best practice and best in class technology
• Remove single points of failure by cross-skilling staff and making sensible, strategic resourcing decisions
• Always be on the lookout for products, solutions and enhancements which address current or perceived future business problems

Drive high performance:

• Provide one on one feedback, career advice and coaching for your team members
• Communicate openly and be the voice of the business within your team, keeping them informed of and working towards the business vision & goals
• Participate in hiring and other HR processes affecting your team where needed
• Mentor team members to create a highly motivated, coherent, and cohesive culture which rewards high performance

The Platform Solutions Team are central to how Nine deploy workloads to the cloud. You’ll be leading from the front in building out Nine’s cloud infrastructure to deliver the content that Australia loves.

You contribute to a learning-oriented workplace culture, being curious about the world around you, seeking new ways to explore and bring new thinking and practices to bear within your team. You remain open to learning new technologies and techniques, and finding creative ways to leverage this knowledge to further team goals.

You work in partnership with various product teams and practices enabling them to conduct rapid, stable, secure and repeatable deployments on Cloud and Kubernetes at scale.

You are structured and methodical in your process and have demonstrated skills building and delivering support services for 24/7 systems.

Day to Day, you will: 

Enabling your team:

• Assist the team in a hands-on capacity as required
• Work with stakeholders to provide technical solutions to problems or issues
• Act as a enabler, removing roadblocks to progress as needed
• Work with team members to guide solutions towards business and technology goals
• Drive the continuous improvement of processes and ways of work to improve team capacity and capability

Technical Leadership:

• Drive adoption of best practice and best in class technology for workload management using Kubernetes (especially EKS)
• Remove single points of failure by cross-skilling staff and making sensible, strategic resourcing decisions
• Always be on the lookout for products, solutions and enhancements which address current or perceived future business problems

Drive high performance:

• Provide one on one feedback, career advice and coaching for your team members
• Communicate openly and be the voice of the business within your team, keeping them informed of and working towards the business vision & goals
• Participate in hiring and other HR processes affecting your team where needed
• Mentor team members to create a highly motivated, coherent, and cohesive culture which rewards high performance

Nine is seeking multiple Customer Service Representatives for full-time permanent and max-term positions to join our Australian Metro Publishing's Customer Service Centre team in Sydney. You will engage with customers who subscribe to some of Australia's leading publications, including The Sydney Morning Herald, The Australian Financial Review, and The Age.

Join an enthusiastic team that is dedicated to delivering exceptional customer experiences. We have multiple immediate openings available.

This role primarily allows for working from home, with the expectation of attending in-person sessions during the induction process. 

The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster between the hours of 7:30 am and 5:30 pm, Saturday 7:30 am - 10:30 am and Sunday 7:30 am - 11:30 am. 

Note: The start date for this position will be 29 October 2024.

Key Responsibilities:

• Deliver world-class frontline customer service that meets or exceeds customer experience targets.
• Manage customer interactions via phone, email, live chat, and web forms.
• Participate in mandatory in-office sessions during induction.

The Cyber Security Analyst will be a part of the security operations team (SOC) aspiring to detect, hunt and respond to cyber security threats to Nine. This role will be a great fit for a blue teamer with understanding and interest in red team tactics and techniques, someone with an analyst mindset who wants to be actively involved in threat hunting, threat intelligence management and investigations using automation, data analysis and curiosity.

This is a hands-on role in a flexible working environment in a small but high functioning and diverse team.  The role  involves detection engineering, incident response, threat hunting and will be interacting with a broad set of business units. Hence, communication skills, problem solving and day to day learning are a big part of it. There is opportunity for involvement in a wide variety of cyber transformational work, training and upskilling.

Responsibilities 

• Investigation and analysis of alerts, advisories and incidents

• Attack surface mapping, critical vulnerability triage and impact analysis

• Curation, enrichment and correlation of indicators, creating actionable intel and managing their lifecycle

• Detection engineering, development and improvement of detection signature base across the SOC toolset

• Data and attack based threat hunting

• Reporting on threat intel, metrics and publishing internal advisories 

• Automation of investigation, incident response and threat intel workflows

• Security Operations tooling management, configuration and operations

• Rotational on call roster 

The Commercial Products team manages a fleet of custom-built and off the shelf systems that perform critical functions for our Sales Operations, Traffic, Finance and Presentation teams, which make it possible for us to sell and traffic ads. In other words, our systems manage all revenue associated with broadcast today and progressively into digital.

We are seeking an experienced Salesforce Technical Platform Manager with a strong focus on industry cloud solutions to lead and manage our Salesforce platform initiatives. This role is pivotal in driving digital transformation across the organization, leveraging Salesforce's industry-specific clouds. The ideal candidate will possess a robust technical background, in-depth knowledge of industry cloud offerings, people leadership and the ability to collaborate effectively with cross-functional teams.

Role responsibilities:

• Architecture owner for the Salesforce platform ensuring designs, security and technical requirements are met in a best practice manner. Work with engineering leadership to identify opportunities to improve practices and processes around engineering and delivery, and assist with the implementation and upkeep of these practices
• Help develop and maintain a strategy to deliver on business goals via system improvements and new functionality
• Lead and grow a team of engineers, working in ways that align with Nine’s values
• Drive efficiency and effectiveness in the teams change, builds and deployment approaches
• Participate in and, when required, facilitate team ceremonies.
• Feed into the product roadmap, especially by identifying opportunities for technical improvement that will deliver business value via improved reliability, performance, and efficiency.
• Overseeing the maintenance and ongoing governance on the platforms 

As a leader, you will:

• Manage team according to a strategic framework of business outcomes and key responsibilities
• Ensure employee engagement via one-on-ones and other opportunities to help manage performance and career progression

Nine Plus is a national sales team within Nine. The Nine Plus team connect the country’s 40,000 small to medium enterprises (SMEs) with:

• Nine Television (9HD, 9Gem, 9Go, 9Life, 9Rush, 9Now)
• Nine Radio (2GB, 3AW, 4BC, 6PR)
• Nine Publishing (The Sydney Morning Herald, The Age, The Australian Financial Review, The Sun Herald, Domain, Good Weekend, Sunday Life, Traveller and many more)
• Nine Digital (9news.com.au, nine.com.au, smh.com.au, afr.com.au, caradvice.com.au, 9Honey.com.au and many more

The role of Senior Business Manager-Nine Plus is to work closely with the Group Business Director - with key tasks in achieving revenue targets.

ROLE RESPONSIBILITIES:

• Meet or exceeding your budget each month, quarter and year
• Be committed to over achieving both your individual and the team’s monthly revenue targets
• Represent the Nine Plus brand within the market, having a strong and reputable market presence
• Clear understanding of all of Nine’s wider products spanning Broadcast, Publishing, Radio and Digital
• Present a minimum of 5 weekly pro-active ideas and strategies to generate new business
• Other duties as reasonably required

Job Description

The Commercial Products team manages a fleet of custom-built systems that perform critical functions for our Sales Operations, Traffic, Finance and Presentation teams, which make it possible for us to sell and traffic ads into our linear broadcasts schedules. In other words, our systems manage all revenue associated with broadcast..

In your role as a people leader your focus will be removing blockers, breaking down silos, and championing an iterative, DevOps mindset. You are also comfortable working with a variety of technical and non technical stakeholders.
 

Role responsibilities:

• Work with engineering leadership to identify opportunities to improve practices and processes around engineering and delivery, and assist with the implementation and upkeep of these practices
• Help develop and maintain a strategy to deliver on business goals via system improvements and new functionality
• Participate in and, when required, facilitate team ceremonies.
• Feed into the product roadmap, especially by identifying opportunities for technical improvement that will deliver business value via improved reliability, performance, and efficiency.
• Focus on team engagement and culture

As a leader, you’ll: 

• Manage team according to a strategic framework of business outcomes and key responsibilities
• Employee engagement via one-on-ones and other opportunities to help manage performance and career progression
• Help progress your team members’ careers by identifying development and growth opportunities

Nine is looking for multiple Customer Service Representatives that are available for full-time permanent and max-term employment to join Australian Metro Publishing's Customer Service Centre team in Sydney. 

You will be exposed to and assisting customers who subscribe to some of Australia's major publications such as The Sydney Morning Herald, The Australian Financial Review and The Age.

Be part of an exciting team, who are fanatical about providing exceptional customer experiences. We have multiple opportunities available to start immediately.

The role is predominantly working from home with time in the office on a fortnightly basis.

The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster.

Responsibilities include but are not limited to:

• Deliver world-class frontline customer service interactions and operations that meet or exceed a number of customer experience targets
• Manage interactions over the phone, email, live chat and web forms

Please note the start date for this position will be September 17th.

As the Senior Product Manager for Mobile Apps, you will be responsible for managing the end-to-end product lifecycle for mobile apps that deliver value to our audiences and drive business growth. You will work closely with the Head of Audience Product, other senior product managers, and cross-functional teams including product design, engineering and business to define and execute product strategies and roadmaps that meet the needs of our audiences and achieve business objectives. This role requires a deep understanding and expertise in mobile operating systems and devices, as well as the Apple App and Google Play stores and ecosystems. 

Product Strategy and Roadmap:

• Collaborate with the Head of Audience Product, other senior product managers, and cross-functional teams to develop and execute product strategies and roadmaps that align with business objectives and audience needs. 
• Conduct market research, analyse user feedback, and stay informed on industry trends to identify new opportunities and areas for innovation. 
• Prioritise features and enhancements based on business value, technical feasibility, and user feedback.

 Product Development and Execution:

•  Manage the end-to-end product lifecycle, from ideation to launch and post-launch optimization, for our mobile apps on both iOS and Android platforms. 
• Work closely with cross-functional teams, including design, engineering, content, marketing, and analytics to ensure the successful delivery of products. 
• Define and track key product metrics to measure the success and impact of products. 
• Analyse data to identify opportunities for product improvements and optimizations. 

Stakeholder Management:

• Build strong relationships with key stakeholders, including editorial teams, sales teams, technology teams, and external partners. 
• Effectively communicate product plans, progress, and results to stakeholders. 
• Collaborate with other senior product managers to ensure that digital products align with overall product strategy

Nine Plus is a national direct sales team within Nine, connecting the country’s 40,000 small to medium enterprises (SMEs) with: 

• Nine Television (9HD, 9Gem, 9Go, 9Life, 9Rush, 9Now) 
• Nine Radio (2GB, 3AW, 4BC, 6PR) 
• Nine Publishing (The Sydney Morning Herald, The Age, The Australian Financial Review, The Sun Herald, Domain, Good Weekend, Sunday Life, Traveller and many more) 
• Nine Digital (9news.com.au, nine.com.au, smh.com.au, afr.com.au, 9Honey.com.au and many more)

The role of Senior Business Manager - Television, is to work closely with the Director of Sales in managing the existing clientele database, while also identifying new business opportunities in order to achieve monthly revenue targets. 

Our Sales Executives deliver market leading solutions while ensuring great service and results for our customers. Having a strong desire to seek new business opportunities is of significant importance to the company. This is a role for a passionate and experienced Sales Executive who is excited and driven by emerging trends and technologies.

Role Responsibilities 

• Identify opportunities for new business growth 
• Build and maintain effective relationships with independent agencies and direct advertisers
• Have a strong understanding of the Australian media industry and its buying models
• Ability to represent the Nine brand in market through proactive presentations to potential advertisers 
• Managing a pipeline of briefs and proactive ideas to meet and exceed revenue targets
• Demonstrate a positive and professional communication style 
• Lead, manage and guide a direct report in an Account Executive

The 9Optimum Performance Campaign Manager is a crucial role within the Operations Team, providing the foundation for programmatic success for our clients. You are responsible for all aspects of performance campaign implementation, monitoring pacing and campaign reporting.

You will work closely with your Team Lead to produce best-in-class solutions, offer unparalleled service, and deliver against targets. In addition, you will be highly analytic and have acute attention to details enabling you to analyse campaign trends and use audience and insights to formulate strategic recommendations future briefs.

Finally, the 9Optimum Performance Campaign Manager drives assurances in maintaining Brand Safety initiatives by monitoring Third Party partners and internal site lists.

Responsibilities will include, but not limited to:

• Manage a portfolio of clients, taking responsibility for implementation, troubleshooting and optimisation strategies to help improve campaign pacing and performance
• Provide campaign reporting in a timely and accurate manner
• Consistently achieve desired outcomes for clients across all programmatic products, demonstrating proactivity to find solutions to challenges as they arise
• Use new and innovative capabilities (both internal and 3rd party) to improve operational efficiency and reduce non-value add work
• Ensure 100% accuracy within all systems when managing financial information including, but not limited to, reporting, Booking tools, reconciliations, and forecasts
• Run weekly WIP meetings with key stakeholders to ensure all campaigns are hitting their delivery and performance goals
• Deliver campaigns across the Nine network, as well as trade competitively across premium third-party inventory, ensuring the management of margin
• Create and implement pixels to effectively track user behaviour
• Deliver campaigns across the Nine network, as well as trade competitively across premium third-party inventory, ensuring the management of margin

In your role as Engineering Manager, you’ll be leading the web engineering team responsible for one of our most valuable subscription products, The Australian Financial Review. You’ll play a vital role in helping your team grow their skills professionally while delivering the product & technology roadmap for the authoritative brand on business, finance and investment news in Australia.

Deliver business/audience value

• Partner with key stakeholders to translate business goals and requirements into effective engineering solutions & deliverables 
• Drive the continuous improvement of squad processes and ways of work to improve team capacity and capability

Technical Leadership

• Drive adoption of best practice and ensuring engineering decisions align with the project and product engineering strategy
• Work with team members to guide solutions towards business and technology goals
• Act as a enabler, removing roadblocks to progress as needed
• Remove single points of failure by cross-skilling staff

Drive high performance

• Establish and maintain a highly motivated and high performance team culture through one on one feedback, mentoring, coaching and performance management
• Maintain high quality standards for yourself and software engineering practices of your team
• Effectively lead people processes including the hiring of new talent 

The trade marketing team is the B2B marketing function at Nine, including marketers, event managers and designers who together create meaningful sales collateral, campaigns and events that influence and change the perception of Nine’s brands and products in the eyes of advertisers, creative agencies, media buyers and industry press. The division sits within Nine’s Group Marketing function.

Reporting to the Head of Content, the Group Trade Marketing Manager is directly involved in planning, developing and executing trade campaigns and initiatives, overseeing timely go-to-market collateral across Total Television, Publishing and Audio, working with stakeholders to achieve key business outcomes and being the key contact for Internal Communications. With 2x direct reports, this role is responsible for overseeing wider team projects, managing multiple tasks at any given time, as well as supporting, guiding and inspiring the team to grow.

Note - This role is a 13 month maternity leave cover contract. 

Role responsibilities:

• Work closely with Content Partnerships stakeholders to lead medium scale go-to-markets across Total Television, Publishing & Audio brands
• Lead comms planning & execution across Nine’s owned channels: LinkedIn, our corporate website NineforBrands.com.au, fortnightly Nine Insights newsletters & internal Audience Insights reporting
• Support on initiatives such as Nine’s Talking Media podcast production 
• Lead Powered by Nine case study execution 
• Support on post campaign reporting & analysis, including bringing new ideas & initiatives to the table
• Management of 2x direct reports in Trade Marketing Executive roles

The Product team is responsible for shaping the digital product experience for Nine Digital and Publishing's wealth of properties including subscription mastheads The Sydney Morning Herald, The Age and The Australian Financial Review and Australia's leading broadcast video-on-demand destination, 9Now.

To do this, Product collaborates with partners from every part of Nine to understand audiences and create meaningful experiences that power Nine’s ambitious growth goals. 

The product portfolio also includes nine.com.au, 9News.com.au, Wide World of Sports, 9Honey, Essential Parenting, Brisbane Times and WAToday. This is a phenomenal opportunity for a Senior Product Manager with great data skills to contribute to the growth of these key and historic institutions in Australian society.

Reporting to the Director Data Product & Analytics you will lead the data Product Vision and Strategy for internal Publishing stakeholders defining their data requirements and work with Technology to make them happen. It’s an incredible time to join the team as we prepare to deliver a world class publishing experience to grow engagement, maximise the Olympics and drive commercial growth. 

Responsibilities

• Research, scope and define new products
• Collaborate with engineers on technical solutions, estimates and customer experiences
• Set Product vision and develop strategic plan
• Collaborate with stakeholders to surface and synthesise membership and subscription requirements for our audience titles
• Act as a bridge between product analysts, engineers, designers and the business working seamlessly together to develop compelling product solutions
• Create and maintain product roadmap using real-world user data, customer feedback, key metrics and other forms of business intelligence to inform the product roadmap.

This opportunity sits within the Digital Audio pillar of Nine, where the focus is driving advertising effectiveness for brands across the suite of Nine audio streaming and podcasting assets. As this is a new role within the digital Campaign Operations Team, you will work closely with the Audio Team Lead to ensure delivery of all digital audio bookings, in addition to contributing to revenue growth for the business.

At the core, you will manage end-to-end digital audio ad campaigns, handling tasks like booking approvals, performance monitoring, budget delivery optimization, and troubleshooting. Your success will hinge on fostering strong relationships with sales teams and ensuring the highest level of client service.

Day to day you will:

• Collectively prioritise campaign launches across your list of dedicated sales teams, ensuring a smooth go live process that is in-line with our Service Level Agreements
• Implement optimisation tactics as required throughout the lifetime of the campaigns to maximise delivery and revenue
• Make calculated decisions in adjusting inventory and data mixology to achieve campaign objectives and maximise revenue
• Run ‘In Progress’ meetings with the Sales team, proactively guiding go-live schedules, campaign prioritisation, monitoring of campaign performance and assessment if they are pacing to hit their delivery goals
• Provide end of campaign reporting insights, data analysis and recommendations to promote revenue growth

Nine is looking for multiple Customer Service Representatives that are available for full-time employment to join Australian Metro Publishing's Customer Service Centre team. 

You will be exposed to and assisting customers who subscribe to some of Australia's major publications such as The Sydney Morning Herald, The Australian Financial Review and The Age.

Be part of an exciting team, who are fanatical about providing exceptional customer experiences. We have multiple opportunities available to start immediately.

The role is predominantly working from home with time in the office on a fortnightly basis.

The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster.

Day to day you will:

• Deliver world-class frontline customer service interactions and operations that meet or exceed a number of customer experience targets
• Manage interactions over the phone, email, live chat and web forms

Please note the start date for this position will be Tuesday 12th March.

The Associate Operations Producer - Programming and Operations works in a team of Producers tasked with the daily media asset management of content on the 9Now platform. 

Join Nine’s programming department to contribute to broadcast and 9Now content strategy while gaining insights into television content and audiences!

The daily responsibilities of this role include but won't be limited to: 

• Uploading and scheduling of VOD series, seasons, episodes & clips 
• Compiling VOD episodes for publish 
• Ensuring metadata quality assurance across all series and episode descriptions
• Using editorial judgement editing thumbnails and carousel slides 
• Scheduling and monitoring live stream events 
• Updating homepage rails and connected TV feeds 
• Escalate issues as they arise with the Technology, Product and the wider Programming & Operations teams. 
• Liaising with internal and external Operations teams to ensure that content is published as scheduled 
• Quality control of VOD, Live and key art assets on the 9Now platform 

The role of the Business Manager-Nine Plus is to work closely with the Group Business Director- with key tasks in achieving revenue targets.

Day to day you will:

• Be committed to over achieving both your individual and the team’s monthly revenue targets
• Represent the Nine Plus brand within the market, having a strong and reputable market presence 
• Maintain a clear understanding of all of Nine’s wider products spanning Broadcast, Publishing, Radio and Digital
• Present a minimum of 5 weekly pro-active ideas and strategies to generate new business

Our Vendor Management team leads the commercial negotiations with our technology vendors and broader 3rd parties to achieve the best value and broader business outcomes for the Group. They support the ongoing contract management and performance improvement through the contract lifecycle working closely with our technology leaders, product owners, business stakeholders and project managers across all parts of our business to achieve outcomes.

This role is responsible for implementing strategies to maximise value and reduce risk in our IT sourcing and contracting, and for improving our contract-related reporting and analysis processes to enable informed decision-making, compliance monitoring, and performance optimization.

Expertise in IT procurement, market analysis, contract negotiation, as well as in data analysis and reporting will be essential in this role.

Responsibilities:

• Contact Management for a portfolio of IT contracts

  • Collaborate with business, legal and finance teams to understand and clarify their requirements, and ensure with company policy

  • Leading contract negotiations, including terms and conditions, pricing and service level agreements. 

  • Ensure contracts are properly executed, reviewed and renewed as required.

• Cyber Security Governance

• Contract Reporting and analysis

  • Support the contracting team function in developing and executing a comprehensive reporting strategy across all contracts.

  • Manage the Contract Management Report to ensure it is up to date. 

  • Present contract lifecycle data and insights and assist with renewals and renegotiations

  • Collect contract-related data from multiple sources with accuracy 

  • Analyse and present data to identify trends, anomalies, and opportunities

  • Define and monitor contract portfolio performance metrics

  • Identify and mitigate potential risks associated with contracts

  • Implement processes to monitor contract compliance

  • Develop and implement automated reporting solutions using data visualization tools to streamline data collection, analysis, and presentations

  • Create dashboards and visualizations to provide real-time insights into contract portfolio performance

  • Prepare and present regular contract-related reports to various stakeholders, translating complex data into actionable insights and recommendations.

We are seeking an experienced Senior Product Commercialisation Manager (Rich Media
& Display) to create profitable, high quality, relevant and compelling display and rich media led product solutions across Nine’s digital portfolio that drives revenue generation through the sales teams.

You will be responsible for delivering new market-leading solutions, embedding them within Nine’s broader product set and supporting the sales function in generating revenue from display and rich media.

Day to day you will:

• Identify opportunities to improve commercialisation of Nine’s digital assets through display and rich media led initiatives 
• Partner with a diverse set of stakeholders across Sales, Nine Powered, Campaign Operations, Pricing & Inventory and Editorial to design and manage the roll out for new display and rich media led products 
• Work with Trade Marketing to produce product-specific go-to-market materials and position them effectively in market
• Provide product ‘playbook’ specs and resource material into Powered and Trade Marketing to support their creation of go-to-market materials
• Partner with the Product team to develop commercially optimized products as the websites and apps in Nine’s portfolio are evolved
• Source, onboard and manage the commercial relationships with new rich media vendors to strengthen Nine’s rich media and display based offering where appropriate