Total 17 customer experience manager job vacancies in Australia

We are looking for a Practice Manager to join and lead our ARH Wollongong team!

The Animal Referral Hospital Wollongong is a well-established small animal emergency hospital, we provide emergency and overnight care for the entire Illawarra region and pride ourselves on offering the highest standard of patient care.

You will be joining an inclusive team dynamic, where we encourage open communication and contribution of ideas from all team members. We understand that it takes a team to provide excellent client and patient care, and that starts at the top!

Recently renovated, the revamped space boasts a total of nine consult rooms, with the addition of five new ones, three state-of-the-art surgical theatres, purpose-built areas for dental care, ultrasound, and endoscopy, as well as a brand-new reception area, complete with a cat-friendly waiting zone!

We are seeking a supportive leader ideally with both strong clinical nursing and people management skills - this is the perfect opportunity to lead an experienced, friendly team and not completely step away from the clinical aspects of nursing.

Your new role;

• Full time or Part time position available - availability for late night and weekend shifts required
• Managing the day-to-day operations of our hospital, including stock management, rostering and change management
• Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
• Leading a team of Vet Nurses and supporting busy Vets
• Guiding and developing the Nurse team, building a positive team culture 
• Provide nursing care to critically ill and injured patients, collaborating with our skilled veterinary team to deliver timely and effective emergency treatments
• Monitor patients closely, administer medications, and assist with medical procedures as needed
• Maintain accurate medical records and ensure compliance with hospital protocols
• Driving our business forward through creating and implementing local marketing initiatives

What you’ll bring to the role;

• Certificate IV in Veterinary Nursing or equivalent
• Minimum 4+ years of experience working as a vet nurse with previous experience leading a team
• Excellent clinical skills and knowledge of emergency nursing practices and procedures
• A positive and enthusiastic attitude towards work 
• Great attention to detail
• HR experience in performance monitoring and management
• Strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
• Experience with Rx works (preferred but not essential)
• Strong communication and customer service skills
• Good business acumen and organisational skills

If this sounds like you, Apply Now we want to hear from you! We would love to show you around and have you come and meet the team!

Greencross Vets Mount Gravatt is the perfect practice for a senior vet nurse with existing leadership experience and a great sense of humour to join a team of positive and outgoing nurses and passionate veterinarians.

We have a great relationship with the Petbarn team who are conveniently located under the same roof! This also allows for a steady stream of cross-referrals and helps achieve a truly positive experience for all our clients and their pets - and with the Animal Emergency Centre covering the night care of our patients, there are no afterhours required for this role! 

We are looking for a Full Time Practice Manager with leadership capabilities and attention to detail, you'll be goal orientated and team focused with the ability to coach and mentor in a collaborative manor. Familiarity with practice manager duties including rostering and human resources is a bonus! Preference for experience with RX Works and Kronos.

Your new role will see you;

• Managing the day-to-day operations of our clinic including stock management, people management and rostering, and maintaining client records
• Leading and developing our team to provide an excellent client experience, exceptional patient care and to build a positive team culture
• Ensuring that monthly KPI’s are met
• Driving our business forward through creating and implementing local marketing initiatives
• Nursing duties as required; including training and mentoring nurses

About Your Skills & Experience;

• Certificate IV in Veterinary Nursing (or equivalent experience)
• Genuine care for clients, patients and your team
• Experience in Practice Management or as a Senior Vet Nurse with team management, strong leadership and team building skills
• Excellent animal handling skills
• An extensive knowledge and understanding of veterinary nursing procedures
• Strong communication and customer service skills
• Good business insight and organisational skills

Interested? We would love to meet you! Apply now and join the Mount Gravatt team today!

Join a dynamic team in Western Sydney as our Hospital Business Manager. As we celebrate 25 years of serving the people and pets of Sydney, ARH has expanded its reach with the opening of our 9th site, a state-of-the-art, 1200m² purpose-built facility launched in October 2023. Ideally located near the M4 and M7 interchange, our hospital is positioned at the heart of the rapidly developing Greater Western Sydney, close to the new international airport and major infrastructure developments.

About ARH Western Sydney: A multidisciplinary veterinary hospital offering dedicated Specialist and Emergency services with a 24/7 operation in progress. Our cutting-edge facility features a full diagnostic imaging suite (including High-field MRI, CT, Fluoroscopy, Endoscopy, and Ultrasound), a modern ICU, three operating theatres, and integrated technology platforms such as RX works and SmartFlow for seamless patient management. Additionally, we offer on-site training facilities, including a wet lab and education centre.

The Role: As an integral member of the leadership team, you will drive business development, strategy, and operations at our Western Sydney site. In collaboration with the Operations Manager, veterinarians, nurses, technical staff, and support teams, your role will be to ensure the successful and efficient running of the hospital, while maintaining a focus on delivering exceptional patient and client care.

Key Responsibilities:

• Financial Leadership: Full P&L responsibility for the hospital, including financial reporting and budgeting
• Strategic Planning: Partner with the leadership team to develop and implement business strategies and growth initiatives
• Team Support & Development: Work closely with recruitment and front-line teams, supporting staff development and ensuring resource allocation aligns with high patient care standards
• Marketing & Partnerships: Coordinate with the National Marketing team to drive marketing efforts and build strong relationships with referring veterinary partners
• Collaboration: Liaise with other hospital managers and the broader Greencross leadership team to optimize efficiency, profitability, and business alignment

What We're Looking For: The ideal candidate is an influential and approachable leader with demonstrated success in a management role, preferably within the veterinary or healthcare industries. You should be adaptable, collaborative, and proactive in identifying and implementing improvements. Candidates with qualifications in veterinary nursing or as a veterinarian, along with post-graduate business qualifications, will be highly regarded.

What We Offer:

• Competitive Salary with comprehensive leave entitlements (4 weeks annual leave, personal/sick leave, carer's leave)
• Professional Development: Access to continuing education to grow your business and leadership skills
• Work-Life Balance: Paid parental leave (6 weeks) and flexible return-to-work options
• Health & Wellbeing: Free annual flu vaccinations and confidential access to the Employee Assistance Program (LifeWorks 24/7)
• Perks: Discounts at Petbarn and Greencross, uniforms, and access to the Annual Greencross Ltd Symposium

This is a unique opportunity to work in a professional, collaborative, and exciting environment alongside some of the best clinicians in their fields.

Business Manager | Full-time, fixed term contract

The Greencross Midland GP and AEC is a single site veterinary hospital seeking a new Business Manager. We know how important it is to love your job. As an employer, we create the environment for team members to thrive, with passionate partners, state-of-the-art facilities, tailored growth opportunities, and a horizontal hierarchy that ensures all team members are equal and well supported.  

The Greencross GP Midland veterinary clinic is a well-established GP veterinary hospital that operates as a single business with the AEC 24/7 animal emergency hospital. It’s a busy, engaging team that thrives on ensuring the patients and clients receive the best possible outcome. The whole hospital approach to support patient’s needs, ensures that GP patients are able to be looked after overnight and provides an opportunity for a high standard of local patient and client care. Our AEC also supports a large number of referring GP veterinarians ensuring their peace of mind as we look after their clients throughout the night and weekends.

Job Description

We seek a passionate and enthusiastic business manager for our hospital. As an integral leadership team member, the business manager will be responsible for business development, strategy, and operational and financial management, working closely with specialist veterinarians, hospital veterinarians, nurses, technical staff and support teams. This role is supported by a strong hospital management team and the broader support network of the Greencross Pet Wellness Company.

Business Manager responsibilities include:

• Financial leadership, reporting and P&L responsibilities for the hospital, including annual budgeting
• Leading and building teams of industry leading veterinarians and nurses.
• Project management within the hospital
• Business strategic planning and execution
• Relationship building with our valued referring veterinarians
• Marketing and promotional coordination
• Liaising with other hospital managers to ensure appropriate alignment and promotion of the business group to maximise efficiency, profitability and productivity

Qualifications

The successful candidate will have substantial business operations knowledge and experience and be an approachable and influential leader who desires to help others succeed and grow. The preferred candidate will bring a strong track record of experience in the veterinary industry. Postgraduate qualifications in a related field, such as business, commerce, business management or similar, will be highly regarded.

Additional Information

This position offers the opportunity to work with highly regarded veterinary clinicians in a professional, challenging and enjoyable workplace. We offer:

• A competitive annual salary that reflects the experience brought to the role
• Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave
• Continuing professional education opportunities
• Six weeks of paid parental leave and flexible return-to-work programs

Our goal is to create and maintain a career-satisfied and stable group of brilliant veterinarians and nurses while providing an exceptional standard of care for our patients, clients and referring veterinarians. Join us today!

Full Time Practice Manager | ARH Baulkham Hills

An exciting opportunity has opened up as Practice Manager with the Animal Referral Hospital (ARH) in Baulkham Hills on a full-time permanent basis. 

Lead a strong and friendly team, enjoy work life balance, and continue to grow when you join Australia’s largest well-established group of specialist veterinary hospitals dedicated to providing the best possible care to our patients, our clients, and our staff. 

We offer a wide range of specialist services and provide 24-hour emergency and critical care through our facilities in NSW, ACT, VIC, QLD, and SA. This allows us to provide an exceptional standard of patient care, with access to all the resources, technology & equipment needed for best practice medicine.

About Your New Role

ARH Baulkham Hills are looking for an enthusiastic and experienced nurse with HR experience, who is looking to step up into a Practice Manager position however doesn’t want to fully move away from the clinical aspects.

• Full-time position
• Managing the day-to-day operations of our clinic, including stock management, people management, rostering and change management 
• Undertaking general nursing tasks
• Leading and developing our team and building a positive team culture
• Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
• Driving our business forward through creating and implementing local marketing initiatives
• Delivering outstanding service and care to all patients and owners

About You

• Industry experience (preferred but not essential)
• 3+ years' experience in a management position, leading a team and fostering a positive culture
• Strong leadership and team building skills, with the ability to provide coaching and guidance to team members
• HR experience with performance monitoring and management
• Experience with Rx works (preferred but not essential)
• Strong communication and customer service skills
• Good business acumen and organisational skills
• Friendly, respectful, team player attitude
• Passion for continuous learning
• Must be able to work flexible hours

We Offer

This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive annual salary plus:

• Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave
• Continuing professional education opportunities
• Free annual influenza vaccination
• Uniforms
• 6 weeks paid parental leave and flexible return to work programs
• Free access to confidential Employee Assistance Program LifeWorks 24/7
• Petbarn / Greencross Discounts
• Opportunities for growth within the network

Join our ARVA Platinum Partner team that sees diversity and inclusion as more than just policies and practices. This is a growing business and for the right candidate ongoing opportunities will undoubtedly present themselves.    

Apply now!

Practice Manager

ARH Baulkham Hills

• Take on a leadership role for a talented team
• Let your passion for pets shine every day
• Be part of our supportive Vet community

An exciting opportunity has opened up as Practice Manager with the Animal Referral Hospital (ARH) in Baulkham Hills on a full-time permanent basis.

The Animal Referral Hospital is a part of Australia’s largest well-established group of specialist veterinary hospitals dedicated to providing the best possible care to our patients, our clients, and our staff.  We offer a wide range of specialist services and provide 24-hour emergency and critical care through our facilities in NSW, ACT, VIC, QLD, and SA. This allows us to provide an exceptional standard of patient care, with access to all the resources, technology & equipment needed for best practice medicine.

About Your New Role

We are looking for an enthusiastic superstar with nursing and HR experience, who is looking to step into a Practice Manager position however doesn’t want to fully move away from the clinical aspects.

• Full-time position
• Managing the day-to-day operations of our clinic, including stock management, people management, rostering and change management 
• Undertaking general nursing tasks
• Leading and developing our team and building a positive team culture
• Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
• Driving our business forward through creating and implementing local marketing initiatives
• Delivering outstanding service and care to all patients and owners

About You

• Industry experience (preferred but not essential)
• Over 3 years of experience in a management position
• Previous experience leading a team
• HR experience with performance monitoring and management
• Strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
• Experience with Rx works (preferred but not essential)
• Strong interpersonal skills
• Willing to learn
• Strong communication and customer service skills
• Good business acumen and organisational skills
• Assertive attitude
• Must be able to work flexible hours

We Offer

This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive annual salary plus:

• Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave
• Continuing Professional education opportunities
• Free annual influenza vaccination
• Uniforms
• 6 weeks paid parental leave and flexible return to work programs
• Free access to confidential Employee Assistance Program LifeWorks 24/7
• Petbarn / Greencross Discounts
• Opportunities for growth within the network

Join our ARVA Platinum Partner team that sees diversity and inclusion as more than just policies and practices. This is a growing business and for the right candidate ongoing opportunities will undoubtedly present themselves.    

Apply now!

We are seeking a highly skilled and experienced Vet Category Procurement Manager to join our team. This role is embedded within the Vet Operations business, with a dotted line to the Head of Procurement. You’ll lead complex sourcing initiatives, oversee contract integration, and manage the category to ensure commercial benefits.

Key areas of responsibilities include but are not limited to: 

• Develop tailored procurement solutions for the Vet business.
• Deliver Gross Margin improvements and optimize ‘Cost of Doing Business’.
• Enhance procurement operations and processes to drive efficiencies.
• Manage end-to-end commercial processes, from tendering to contract completion.
• Oversee supplier performance management and foster strategic partnerships.
• Ensure risk management and governance, safeguarding business interests.
• Advocate sustainable practices into contracted business outcomes.

Business Manager – ARH Canberra

• 364 Fairbairn Ave, Pialligo ACT 2609
• Full-time

Company Description

Established in 2018, ARH Canberra has grown to a vibrant hospital of over 130 staff, while still retaining a fun, close-knit and family atmosphere. If you desire to play a critical role in the continued success of a state-of-the-art, innovative and well-respected specialist and emergency hospital, then this is the role for you.

Job Description

We seek a passionate and enthusiastic Business Manager for our hospital. As an integral leadership team member, the business manager will be responsible for business development, strategy, and operational and financial management, working closely with shareholders, specialist veterinarians, hospital veterinarians, nurses, technical staff and support teams.

Business manager responsibilities include:

• Financial leadership, reporting and P&L responsibilities for the hospital, including annual budgeting
• Leading and building teams of industry leading veterinarians and nurses.
• Project management within the hospital
• Business strategic planning and execution
• Relationship building with our valued referring veterinarians
• Marketing and promotional coordination
• Liaising with other hospital managers to ensure appropriate alignment and promotion of the business group to maximise efficiency, profitability and productivity

Qualifications

The successful candidate will have substantial business operations knowledge and experience and be an approachable and influential leader who desires to help others succeed and grow. The preferred candidate will bring a strong track record of experience in the veterinary industry. Postgraduate qualifications in a related field, such as business, commerce, business management or similar, will be highly regarded.

Additional Information

This position offers the opportunity to work with highly regarded veterinary clinicians in a professional, challenging and enjoyable workplace. We offer:

• A competitive annual salary that reflects the experience brought to the role
• Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave
• Continuing professional education and development opportunities
• Six weeks of paid parental leave and flexible return-to-work programs

The heads of each of the departments at ARH are down-to-earth people who believe that practising industry-leading veterinary medicine and working in a fun and positive work environment are not mutually exclusive. Our goal is to create and maintain a career-satisfied and stable group of brilliant veterinarians and nurses while providing an exceptional standard of care for our patients, clients and referring veterinarians.

If this role is of interest to you please apply via the link below.

Client Relationship Manager – NSW and ACT

Maternity Leave Cover

Company Description

Greencross is Australia’s largest integrated pet wellness organisation.  The Animal Referral and Emergency Network  - AREN – (who are our Specialist and Emergency Centres) work closely with our Greencross GP hospitals and our retail stores (Petbarn and City Farmers). AREN is a large group of referral and primary accession hospitals that are focused on providing emergency and specialist care to pets, that regular General Practicing veterinarians can’t provide. Our purpose is to make our world a happier place through the love of pets.

We have an exciting opportunity for you to join the team at Greencross Pet Wellness as a Client Relationship Manager for our Specialist and Emergency Hospitals in NSW and ACT.

Job Description

As a Client Relationship Manager, you will be the principle contact for relationships with all or our veterinary business clients (referring vets) and pet owning clients.  Ensuring that we have a simple smooth process for referring vet engagement with our hospitals and to work closely and collaboratively with the Specialist and Emergency Hospital Marketing Executive along with the Business Managers for each of the S&E hospitals in their region.

Key Responsibilities of the role include:

• Developing and nurturing relationships with our referring veterinary practices, fostering a collaborative and mutually beneficial partnership.
• Monitoring and managing referral targets to ensure consistent growth and achievement of goals.
• Utilising your marketing experience to create and implement strategies that effectively promote our Specialist and Emergency Hospital services.
• Generating comprehensive reports to provide insights into referral trends, performance metrics, and growth opportunities.
• Ensuring compliance with occupational health and safety standards to maintain a safe and secure environment for staff, clients, and patients.
• Manage B2B interactions and engage in strategic partnerships to enhance our referral network.
• Coordinate and oversee events aimed at strengthening relationships and promoting our services within the veterinary community.
• Collaborate closely with the marketing team to align strategies, messaging, and promotional activities.
• Work in coordination with the operations manager to streamline processes and enhance overall efficiency.

Qualifications and Experience:

• Proven track record in developing and maintaining professional relationships.
• Marketing experience with the ability to create and execute successful strategies.
• Exceptional communication and interpersonal skills, allowing you to interact effectively with diverse stakeholders.
• Proficiency in generating and analysing reports to inform decision-making.
• A commitment to occupational health and safety standards to ensure a secure and compliant work environment.
• Desirable: Experience in the Veterinary or Medical Industry, demonstrating a deep understanding of the sector's dynamics and needs

Our offer

• 12-month fixed term Maternity Leave Contract.
• The opportunity to work with a dynamic and dedicated team of professionals in the pet care industry.
• A competitive salary package commensurate with experience.
• Ongoing professional development opportunities to enhance your skills and expertise.
• The chance to make a meaningful impact on the health and well-being of pets and their owners.

If you are a motivated individual with a genuine passion for the Veterinary or Medical Industry and a proven ability to build strong relationships, we encourage you to apply for this exciting role. Join us in our mission to provide exceptional care to pets and contribute to their overall wellness.

To apply, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for the Client Relationship Manager position at Greencross Pet Wellness Company via the link.

We are on the hunt for an experienced Customer Care representative to join our well-run Customer Care Team on a casual basis at ARH Gosford on Sydney’s gorgeous Central Coast

Work with a large team of passionate and committed Specialists, Vets and Nurses to serve the increasing needs of the large pet-owning community of the Central Coast

Gosford boasts a relaxed lifestyle that comes with 40+ sandy beaches, State Forests, and national Parks. A mild climate offers comfortable surrounds all year round. If you are looking for a more relaxed lifestyle or a sea change, consider Gosford as your next home.

About Us

ARH Gosford is a purpose-built, 24 hour, Emergency Animal Hospital with over 30 clinical and support staff, all focused on providing high class patient and client care in a supportive, team environment.

A vacancy has arisen for an experienced Customer Care representative who has a passion for teamwork and a real interest in assisting people through very emotional and challenging circumstances.

This role is perfect for someone who thrives in a fast-paced, exciting environment with a strong team focus and attention to detail.

About Your New Role

Our Client Services Department requires a customer care representative to help co-ordinate daily operations and help facilitate the high emergency standards we are passionate about.

We are looking to appoint a talented individual who values team cohesion, innovation, maximizing nurse skillsets and the never-ending quest to improve!

This is a casual position, to help with annual leave, sick leave and other roster vacancies.

About You

As a successful candidate, you will possess the following skills and attributes:

• Previous experience in the Veterinary or health industry preferred
• 2+ years' experience within a client services position within a fast-paced environment,
• Have a strong work ethic and enjoy working as part of a team.
• Commitment to gold standard patient care and a “fear-free” approach to patient handling.
• The confidence and initiative to work autonomously yet lean on your team as needed.
• Ability to multi-task and navigate within a busy, multi-departmental workplace
• A passion for excellent customer service and exceptional communication and interpersonal skills,
• Exemplary organizational skills and a high attention to detail.

Does this sound like you? Apply now via the link!

Hospital Manager | Animal Referral Hospital Canberra

There is an opportunity for an experienced and innovative hospital manager to join ARH Canberra on a full-time basis. Established in 2018, ARH Canberra has grown to a vibrant hospital of over 130 staff, while still retaining a fun, close-knit and family atmosphere. If you desire to play a critical role in the continued success of a state-of-the-art, innovative and well-respected specialist and emergency hospital, then this is the role for you.

Your new role:

Reporting to the business manager, the hospital manager will be a highly valued member of the ARH Canberra management team who will oversee and execute the efficient and effective running of the hospital, ensuring that the highest standard of patient care and customer services are achieved.  The role also provides leadership and direction in areas such as: team development, workflow management, supplier management, inventory management, operational performance, patient/customer satisfaction and ad hoc tasks as required.

The hospital manager is responsible for overseeing and developing the nursing team through the supervision and mentorship of the nursing manager and will work closely with the business manager and customer relationship manager.

Your responsibilities will include, but are not limited to:

• Day-to-day management of the hospital, optimising daily operating procedures to drive the highest standards of patient care and customer service
• Providing leadership, management and support to a busy, collaborative, high-performing team
• End-to-end management of inventory, procurement and purchasing including but not limited to monitoring stock usage and inventory levels, managing quality of supplies, supplier relationship management, overseeing agreements, and supplier audits
• Maintaining effective relationships with internal and external stakeholders
• Working alongside the business manager and directors to identify growth opportunities and implement plans to achieve the required level of growth
• Working alongside the business manager to understand levers of profit and loss within the hospital and provide recommendations to improve overall profitability
• Complying and participating with WH&S legislation and operating in accordance with established health, safety and wellbeing practices and procedures

The ideal candidate will be able to demonstrate the following attributes:

• Excellent time management, attention to detail, organisational and communication skills and ability to work towards deadlines
• Veterinary Nurse / Vet Technician / Veterinarian qualifications preferred
• Being able to lead, and to lead by example
• Being able to handle a fast-paced environment while consistently maintaining a professional demeanour

The successful candidate will have the opportunity to be part of an outstanding, fast-paced, dynamic, vibrant and challenging work environment.

How to apply:

If you are a motivated and experienced individual looking for an exciting opportunity to contribute to the ongoing success of Animal Referral Hospital Canberra, please submit your resume and a cover letter outlining your relevant experience via the link below.

Practice Manager

Toowoomba, QLD

We are looking for a Practice Manager or Senior Vet Nurse who has team management, strong leadership and team building skills, to join and lead a genuinely friendly, caring team who are passionate about providing great patient standards of care and customer service. April 2024 start date.

Eastwood House is a beautiful heritage listed building, fully equipped with digital X-ray, ultrasound, 2 consult rooms, surgery and prep room. We are a small close-knit team of 2 Vets and 2 Vet Nurses offering gold standards of care to our local and loyal client base of the Toowoomba region.

This is a great opportunity to let your passion shine every day whilst being part of a strong and supportive brand. If you are looking for your next challenge, ready to play a pivotal role in the efficient operation of a locally loved clinic, ensuring a seamless experience for both our clients and our dedicated team of veterinary professionals, this is it!

Key Responsibilities:

1. Leadership and Team Management

   • Lead, mentor, and motivate a team of veterinary professionals and support staff
   • Foster a positive and collaborative team culture that emphasizes exceptional patient care and client satisfaction

2. Operational Excellence

   • Oversee the day-to-day operations of the clinic, including scheduling, inventory management, and facility maintenance
   • Ensure compliance with veterinary standards and regulations

3. Client Relations

   • Build and maintain strong relationships with clients, ensuring a positive experience and addressing any concerns promptly
   • Implement strategies to enhance client retention and satisfaction

4. Financial Management

   • Work closely with the regional management team to achieve financial targets and budgets
   • Monitor and manage clinic financial performance, including invoicing and accounts receivable

5. Marketing and Community Engagement

   • Collaborate with the marketing team to develop and implement promotional strategies to attract new clients
   • Engage with the local community to build awareness of the clinic's services

Greencross Vets Employee Benefits:

• We recognise the importance of work life balance and mental health welfare by providing 5 weeks annual leave (inclusive of 1-week study leave) and mental health first aid courses
• Free access to confidential Employee Assistance Program lifeWorks 24/7
• Permanent roles that provide flexibility to meet personal or family commitments
• Competitive salary and performance-based incentives
• Continuing education opportunities
• Employee discounts on veterinary services, products and pet insurance
• Opportunity to partake in charity events supported by the Petbarn Foundation

How to Apply:

If you are our motivated and experienced Practice Manager looking for an exciting opportunity to contribute to the success of Greencross Eastwood House please submit your resume and a cover letter outlining your relevant experience via the link below!

Client Relationship Manager – Queensland and WA

Company Description

Greencross is Australia’s largest integrated pet wellness organisation.  The Animal Referral and Emergency Network  - AREN – (who are our Specialist and Emergency Centres) work closely with our Greencross GP hospitals and our retail stores (Petbarn and City Farmers). AREN is a large group of referral and primary accession hospitals that are focused on providing emergency and specialist care to pets, that regular General Practicing veterinarians can’t provide. Our purpose is to make our world a happier place through the love of pets.

We have an exciting opportunity for you to join the team at Greencross Pet Wellness as a Client Relationship Manager for our Specialist and Emergency Hospitals.

Job Description

As a Client Relationship Manager, you will be the principle contact for relationships with all or our veterinary business clients (referring vets) and pet owning clients.  Ensuring that we have a simple smooth process for referring vet engagement with our hospitals and to work closely and collaboratively with the Specialist and Emergency Hospital Marketing Executive along with the Business Managers for each of the S&E hospitals in their region.

Key Responsibilities of the role include:

• Developing and nurturing relationships with our referring veterinary practices, fostering a collaborative and mutually beneficial partnership.
• Monitoring and managing referral targets to ensure consistent growth and achievement of goals.
• Utilising your marketing experience to create and implement strategies that effectively promote our Specialist and Emergency Hospital services.
• Generating comprehensive reports to provide insights into referral trends, performance metrics, and growth opportunities.
• Ensuring compliance with occupational health and safety standards to maintain a safe and secure environment for staff, clients, and patients.
• Manage B2B interactions and engage in strategic partnerships to enhance our referral network.
• Coordinate and oversee events aimed at strengthening relationships and promoting our services within the veterinary community.
• Collaborate closely with the marketing team to align strategies, messaging, and promotional activities.
• Work in coordination with the operations manager to streamline processes and enhance overall efficiency.

Qualifications and Experience:

• Proven track record in developing and maintaining professional relationships.
• Marketing experience with the ability to create and execute successful strategies.
• Exceptional communication and interpersonal skills, allowing you to interact effectively with diverse stakeholders.
• Proficiency in generating and analysing reports to inform decision-making.
• A commitment to occupational health and safety standards to ensure a secure and compliant work environment.
• Desirable: Experience in the Veterinary or Medical Industry, demonstrating a deep understanding of the sector's dynamics and needs

Our offer

• The opportunity to work with a dynamic and dedicated team of professionals in the pet care industry.
• A competitive salary package commensurate with experience.
• Ongoing professional development opportunities to enhance your skills and expertise.
• The chance to make a meaningful impact on the health and well-being of pets and their owners.

If you are a motivated individual with a genuine passion for the Veterinary or Medical Industry and a proven ability to build strong relationships, we encourage you to apply for this exciting role. Join us in our mission to provide exceptional care to pets and contribute to their overall wellness.

To apply, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for the Client Relationship Manager position at Greencross Pet Wellness Company via the link.

Greencross Operations Manager Specialist and Emergency

Victoria based role.

About Us

Greencross is Australia's largest integrated pet wellness organisation, boasting a national presence through a network of retail stores (Petbarn and City Farmers), veterinary practices (Greencross Vets), and our cutting-edge Animal Emergency Hospitals apart of our Animal Referral and Emergency Network (AREN). Our purpose is to create a happier world through the love of pets. We seek a results-driven leader who embodies our core values: Passion, Authenticity, Caring, Knowledge, and Togetherness.

Join Our Team as Operations Manager, Specialty & Emergency!

As the Operations Manager reporting directly to the General Manager, Specialty & Emergency, you will be at the forefront, assuming full responsibility for overseeing the Specialty and Emergency Veterinary business within a specific region. This dynamic position requires the development and execution of comprehensive strategies and business plans aimed at driving success.

In your role, you will lead a dedicated cohort of Business Managers and hospital directors, holding them accountable for the commercial performance of their respective hospitals. Your responsibilities cover the entire spectrum of demand stimulation and retention, placing a strong emphasis on effective client attraction and retention strategies alongside the highest possible standards of patient care.

With P&L responsibility for your portfolio, including the execution of agreed plans and targets, you will lead a team capable of supporting an evolving business. This involves adeptly managing recruitment and retention, overseeing clinical standards, and ensuring that quality processes are consistently met.

You will compile and interpret financial and statistical reports to provide comprehensive oversight, delivering strategic and operational analysis to the senior Greencross and local management teams.  If you're ready to take on a leadership role that will significantly impact the veterinary business, we invite you to apply. Join us in our commitment to achieving excellence, fostering growth, and delivering outstanding service in the Specialty and Emergency Veterinary sector.

Your Role and Responsibilities:

• Management of nine S&E Hospitals, including P&L accountability, clinical performance accountability, and client satisfaction.
• Strategic planning and leadership support for each hospital within the region.
• Develop a solid understanding of each individual hospital.
• Implement and manage processes to review and improve hospital performance.
• Maintain a strong customer focus, adding value to clinics through a deep understanding of the market.
• Build relationships with key stakeholders in all hospitals, including shareholders.
• Develop, motivate, and lead Business Managers, Veterinary Directors, and Team Members.
• Establish working relationships between GP Area Managers, GP Practice Managers, Regional Clinical Directors, Clinics, and support office departments.

Competencies to succeed:

Essential:

• A bachelor’s degree in business or a related field, or extensive business management expertise.
• A minimum of 5 years’ experience in a similar role, showcasing strong leadership, team-building,  notable financial growth, P&L management and reporting.
• Negotiation and financial management skills with capabilities in identifying financial levers, building and clearly articulating business cases and delivery of strategic plans.
• A collaborative approach, ability to lead change with strong interpersonal skills
• High level of energy, self-directed attitude and an ability to work independently.
• High level of emotional intelligence and well-developed influencing and communication skills
• The ability to coach, develop, and support peers.
• Strong problem-solving skills for complex matters.
• Demonstrated ability to lead and manage a team towards goal achievement and outcomes consistent with organisational objectives.
• Highly organised and ability to adapt quickly to changing priorities.
• Strong IT skills, including databases and the Microsoft Office Suite.
• Valid Driver’s License and the ability to travel interstate for site management.

Desirable:

• A bachelor’s degree in Veterinarian Science, Technology, Science or Business.
• Extensive experience within the Veterinary or Medical Industry
• Multi-Site Management experience, with a strong understanding of the challenges of supporting a 24/7 business.
• Proven track record in business and financial principles including budget development.

How to Apply

Please provide your resume and cover letter via the link below.

Nursing Manager | Animal Referral Hospital Brisbane

Animal Referral Hospital Brisbane is seeking a nursing manager to lead our specialist and emergency nursing team. Established in 2017, ARH Brisbane has grown to a vibrant hospital of over 140 staff, while still retaining a fun, close-knit and family atmosphere. If you are looking for your next challenge, ready to play a pivotal role in the successful operation of a dynamic and thriving referral hospital, then this is the role for you.

Your new role:

The nursing manager will work closely with our business manager, hospital manager and customer relationship manager, as well as our talented specialist and referral veterinary team, ensuring that our hospital is performing optimally while providing a healthy and caring workplace with patient centered care to pets and their people in a collegiate and ethically driven environment. 

We are looking for a veterinary nurse or veterinary technician with extensive clinical experience, strong and proven team management and leadership skills, and the ability to mentor and motivate a team of veterinary nurses and technicians. You will help us cultivate a genuinely friendly, caring team who are passionate about the continuous development and improvement of ARH Brisbane.

Your responsibilities will include, but are not limited to:

• Full time role managing the day-to-day operations of the hospital, overseeing nursing care and client services four days a week (with availability across a seven-day roster)
• Veterinary nurse training and development, including encouraging improvement and participation in continuing education
• Building and fostering a healthy, positive team culture
• Communicating the needs and wellbeing of the nursing team to the remainder of the management team
• Workforce planning including rosters and recruitment
• Administrative tasks including inventory management
• Clinical shifts on an as needed/fill in basis
• Ensuring all members of your team are up to date with opportunities, management news, and relevant planning and goals
• Maintaining our ARH Brisbane standards, and ensuring our brilliant and highly-regarded staff are motivated, engaged and supported in their respective roles and duties

The ideal candidate will be able to demonstrate the following attributes:

• Excellent time management, attention to detail, organisational and communication skills and ability to work towards deadlines
• Veterinary nurse or technician qualifications
• Being able to lead, and to lead by example
• Being able to handle a fast-paced environment while consistently maintaining a professional demeanour

The successful candidate will have the opportunity to be part of an outstanding, fast-paced, dynamic, vibrant and challenging work environment.

How to apply:

If you are a motivated and experienced individual looking for an exciting opportunity to contribute to the ongoing success of Animal Referral Hospital Brisbane, please submit your resume and a cover letter outlining your relevant experience via the link below.

Business Manager

ARH Wollongong and Greencross Fairy Meadow - Co-located Site: ECC and GP

Employment Type: Part-Time or Full-Time

ARH Wollongong is a leading healthcare facility, serving the Wollongong community with excellence in healthcare services. Our co-located site houses an Emergency Care Center (ECC) and General Practice (GP) clinic, providing comprehensive medical care to our patients. We are dedicated to delivering high-quality, patient-centered healthcare, and we are seeking a dynamic and experienced Business Manager to join our team and contribute to our mission.

Position Overview

As the Business Manager at ARH Wollongong, you will play a pivotal role in managing and overseeing the business operations of our co-located site, which includes the ECC and GP clinic. You will be responsible for driving efficiency, improving financial performance, and ensuring the seamless functioning of the organization. This position is available as either part-time or full-time, depending on the candidate's availability and qualifications.

Key Responsibilities

• Hospital Management
• Financial leadership, including P&L responsibilities, budgeting, business case developments and reporting
• Project management and business strategic planning and execution
• Relationship building with our valued referring veterinarians and Building business to business engagement and loyalty
• Marketing and promotional coordination including social media management
• Workplace Health and Safety compliance and governance
• Procurement oversight
• Team Management, Performance Workforce Implementation and workforce planning
• Human Resources – Recruitment, On boarding/Induction, Training & Development oversight.
• Client Relations with our internal and
• Liaising with other hospital managers to ensure appropriate alignment and promotion of the business group to maximise efficiency, profitability and productivity
• Equipment maintenance and management
• Building and Facilities oversight

Qualifications

• Excellent communication skills, both verbal and written.
• Strong teamwork and leadership abilities.
• Exceptional time management skills.
• Proven problem-solving skills.
• Professional personal presentation.
• A minimum of 5 years of management experience in the veterinary industry.
• Ideally, additional management training or qualifications.
• Collaborative approach to problem-solving and team leadership.
• Highly organised and detail-oriented.

How to Apply

If you are an experienced Business Manager with a passion for healthcare and a drive to improve the operations of a co-located ECC and GP clinic, we encourage you to apply for this position. Please submit your resume and a cover letter detailing your relevant experience and qualifications via the link below!

ARH Wollongong is an equal opportunity employer, and we welcome candidates from diverse backgrounds to apply. We look forward to the opportunity to work together in enhancing the healthcare services provided to our community.

Practice Manager - Greencross Carrara

Greencross Carrara is a leading veterinary clinic dedicated to providing exceptional pet care services in Carrara and the surrounding areas. As a part of the Greencross family, we are committed to delivering high-quality veterinary care and outstanding customer service.

Position Overview:

We are seeking a dynamic and experienced Practice Manager to join our team at Greencross Carrara. The ideal candidate will play a pivotal role in the efficient operation of the clinic, ensuring a seamless experience for both our clients and our dedicated team of veterinary professionals.

Key Responsibilities:

1. Leadership and Team Management:

   • Lead, mentor, and motivate a team of veterinary professionals and support staff.
   • Foster a positive and collaborative team culture that emphasizes exceptional patient care and client satisfaction.

2. Operational Excellence:

   • Oversee the day-to-day operations of the clinic, including scheduling, inventory management, and facility maintenance.
   • Ensure compliance with veterinary standards and regulations.

3. Client Relations:

   • Build and maintain strong relationships with clients, ensuring a positive experience and addressing any concerns promptly.
   • Implement strategies to enhance client retention and satisfaction.

4. Financial Management:

   • Work closely with the regional management team to achieve financial targets and budgets.
   • Monitor and manage clinic financial performance, including invoicing and accounts receivable.

5. Marketing and Community Engagement:

   • Collaborate with the marketing team to develop and implement promotional strategies to attract new clients.
   • Engage with the local community to build awareness of the clinic's services.

Qualifications and Skills:

• Cert IV in Veterinary Nursing.
• Proven experience in a managerial role within the veterinary industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of veterinary practice operations and industry regulations.
• Business acumen and financial management skills.
• Customer-focused with a commitment to delivering outstanding client service.

Benefits:

• Competitive salary and performance-based incentives.
• Continuing education opportunities.
• Employee discounts on veterinary services.
• Supportive and collaborative work environment.

How to Apply:

If you are a motivated and experienced Practice Manager looking for an exciting opportunity to contribute to the success of Greencross Carrara, please submit your resume and a cover letter outlining your relevant experience via the link below.