Total 118 job vacancies by AccorHotel

This is a unique opportunity to join a passionate and collaborative Talent & Culture team and develop your skills and knowledge in the field of Human Resources.  It can be an entry-level role and an incredible opportunity to enhance your communications, leadership, and organisation skills, or it can be suited to an experienced admin superstar or coordinator. This will be perfect for an existing hotelier wishing to continue their love and passion for people and diversity in the world of HR, a school leaver or someone looking for a change in their career.

Key responsibilities include: 

• Assistance with the end-to-end recruitment process
• Champion contract preparation, and other pre-induction duties
• Coordinate the induction and onboarding process of new employees
• Organise employee engagement activities
• Support the T&C team with ad-hoc HR projects and initiatives
• Assist with Learning & Development scheduling and recording
• Maintaining staff records, reports, and compliance
• Assisting with Health & Safety and Sustainability (ESG)

• Be a trusted advisor to the GM, and partner to ExCom with the ability to see multiple viewpoints and execute agreed plans with empathy and professionalism
• Act as an employee advocate and maintain high ethical standards – ensuring consultation, collaboration and coaching are at the core of how we implement initiatives
• Advise, consult and partner with leadership team regarding workforce planning, succession planning, building leadership capability, performance management and coaching, team building and change management.
• Promote and implement Accor diversity initiatives, ensuring engagement & promotion
• Sensitively manage IR and performance issues within the Hotel
• Lead and mentor a team of passionate T&C professionals

A Career that lets your passion shine:

• Conduct nightly audits of hotel financials and transactions
• Maintain accuracy in reporting and support with the daily financial close
• Provide seamless guest service with a luxury standard mindset
• Monitor security and ensure guest safety throughout the night
• Manage Opera Cloud software to maintain data accuracy and efficient check-in/out processes
• Handle guest inquiries and resolve any issues promptly and professionally. 
• Process payments and manage guest accounts.
• Always uphold the hotel's standards of excellence in customer service and professionalism
• Assist with the delivery of guest requests overnight including dining and amenities

• Meet & Greet customers at kerbside and assist with their luggage to the check in suite
• Regular checks of the foyer, cleaning of curbside (if required) and ensure the Premium Check in Suite is kept presentable at all times.
• To meet and greet all guests as they arrive and depart the First Class Lounges
• Ensure guests are entering the correct lounges with understanding boarding passes.
• Repetitive heavy lifting of passenger luggage's
• Ensure guests are dressed to an appropriate standard in the lounges
• Handing over to other departments VIPs checking and any additional relevant information or request to ensure smooth customer experience.
• Explain airport and lounge facilities to guests and answer any questions, including applicable flight information.
• Occasional assistance with Qantas Hosts/F&B Departments
• Ensure, apply, and respect grooming, performance and conduct standards at all times.
• Assist with any additional duties required by management/Qantas
• Attend staff meetings and training sessions as required.

Are you an enthusiastic and dynamic individual with a passion for the hospitality industry? Do you possess exceptional communication and negotiation skills? If so, we have the perfect opportunity for you to join our team as a Sales Manager at Mercure Newcastle.

As a Sales Manager, you will be an integral part of our growth strategy, responsible for identifying and developing new business opportunities to drive revenue and expand our client base. Your primary responsibilities will include:

• Proactively identifying potential business partners, corporate clients, event planners, inbound operators and travel agencies to establish and nurture strong relationships.
• Collaborating with the marketing team to create and implement effective sales strategies, campaigns, and promotions to attract new business.
• Conducting market research to identify trends, competitive analysis, and opportunities for expansion.
• Pitching our hotel's unique offerings to potential clients and partners through persuasive presentations and negotiations.
• Managing the end-to-end sales process, including lead generation, prospecting, proposal creation, contract negotiation, and closing deals.
• Developing and maintaining a detailed understanding of the hotel's facilities, services, and packages to effectively communicate value propositions to clients.
• Attending industry events, trade shows, and networking sessions to enhance brand visibility and build a strong professional network.
• Collaborating with cross-functional teams at Accor’s Salter Brothers Portfolio Office, including operations, marketing, and finance, to ensure seamless execution of client agreements.
• Working closely with the General Manager and Portfolio Director of Sales and Marketing on sales initiatives and projects
• Assisting with some adhoc marketing alongside the Portfolio Marketing Manager

• Full-Time position
• $80K annually (Base) + Super + Accor benefits

The Marketing Executive is responsible for increasing revenue and also enhancing and maximizing the profile of Accor’s Hotels through traditional media, direct marketing, database management, web site content management, partnering with/linking to key partner web sites, Public Relations and promotional partnerships. Work with Accor Brand Marketing, PR and National Promotions to stay within guidelines and secure opportunities through the company.

Main responsibilities ; 

• Launching vibrant marketing campaigns that paint our resort as the ultimate destination, encouraging guests to live their most ‘Memorable Moments’ with us—from fabulous brunches to starlit conferences, creating 'Instagrammable' moments around every corner. Create visual and experiential content that invites shares and likes, making our resort a must-post destination.
• Using your flair for storytelling to create engaging narratives that resonate deeply with our audience, turning every experience and communication into an invitation to indulge and enjoy.
• Liaising with the global brand team to ensure that all content is current, consistent, and aligns with brand standards across all channels. Facilitate the adaptation of global marketing strategies to local contexts while maintaining brand integrity.
• Working with our agencies to ensure consistency of message, channel and strategy by managing and overseeing the hotel's online presence, including websites, social media platforms, and email marketing channels, ensuring content is fresh, engaging, and reflective of the luxury brand.
• Supporting the hotel’s food and beverage offerings. Develop and execute promotional strategies that highlight the uniqueness of the hotel’s culinary experiences, special events, and seasonal menus to drive patronage and revenue.
• Bringing a creative vision to all marketing materials and campaigns. Oversee the design and production of visual and written content, ensuring it meets the high standards expected by luxury guests. Foster a culture of creativity and innovation within the marketing team.
• Helping our Conferencing & Events team with unique proposals, great social guidance and content and videos that will elevate our offering.

What’s in it for you?

• Work Your Way with flexible working arrangements
• 30% discount off your food & beverage at Accor properties worldwide 
• Generous Accommodation discounts at Accor properties worldwide
• Industry-renowned Accor Hotels Academy Professional Training and Development
• Be part of a global team of hospitality professionals 
• Rewarding work environment with a dedicated Leadership team 
• Work, travel and promotion opportunities across the Accor Brand 

This FULL TIME role will work across both the reception desk and also as part of the reservations team, working a variety of days in each department. This role requires a super fun and friendly personality to welcome our guests to our hotel, and to look after them whilst they stay with us, also a great phone manner and ability to ensure our guests book a wonderful stay with us. 

You'll work closely with the reservations, housekeeping, maintenance and F&B teams to ensure a wonderful guest experience. 

Duties include:

• Check in and out of guests
• Handling all guest enquiries at the desk
• Attending to incoming calls
• Storage and luggage handling
• Reservations and upselling

Closer to home, and conveniently located in beautiful Newcastle on NSW's coast, the Mercure Newcastle is looking for a Part Time Hotel All-Rounder to join the team. Only 2 hours from Sydney but classified as “regional" for some visa requirements a sea change may be just what you are looking for.

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Shifts in Food & Beverage & Front Desk
• Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations in the restaurant, delivering food and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program 

We are seeking a Casual Cleaner who can commit to the AM/PM rotation roster to join our professional team within the Qantas Lounges by Accor at the Sydney International  Airport. Reporting to the  Duty Managers, you will be responsible for keeping the Lounge neat and tidy.

Key duties of this role include, but are not limited to the following: 

• Clean all public areas and back-of-house areas 
• Clean and maintain locker rooms, staff and public washrooms, toilets and showers.
• Carry out programmed / regular cleaning duties as allocated
• Use and clean equipment with care, reporting any defective equipment as set down in the procedures manual
• Ensure all department equipment is maintained to a high standard
• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions

Ready for a sizzling career move? As our Head Chef, you will play a pivotal role in leading our fantastic kitchen team. The food you prepare, cook, and serve will bring smiles to our guests and keep them coming back for more. If you are passionate and dedicated to creating unforgettable dining experiences, we want to hear from you!

What you will be doing:

• Inspire and lead the kitchen team, setting the standard for a truly unforgettable dining experience for our guests.
• Recruit, onboard, train, roster, coach, motivate, and manage team members effectively.
• Oversee kitchen costs, inventory, and labor management to optimize efficiency.
• Uphold food safety and maintain high HACCP standards.
• Develop promotions and events to drive revenue.

The successful candidate will have:  

• Exceptional leadership skills with demonstrated results in developing and motivating teams, your lead by example approach will be infectious
• A strong dedication to delivering an exceptional dining experience for guests.
• Excellent time management and organizational abilities.
• High motivation and a proactive, solutions-driven approach.
• Experience with local market knowledge in hospitality industry.
• A true foodie who LOVES cooking.  

If you have a can-do attitude, thrive on working with a dedicated team and have experience in a fast-paced, high-volume kitchen, you are the Chef we want to meet!

About the Role! 

As our Demi Chef you will be passionate and creative in your approach to consistently producing high quality dishes that delight our guests. Your flexibility in adapting to special requests will contribute to creating memorable dining experiences that will see guests returning time and time again.

Reporting to the Executive Chef, your responsibilities will include: 

• Providing courteous, efficient and professional service to exceed guest expectations.
• Perform tasks within a timely manner to ensure high guest satisfaction. 
• Expressing your passions of culinary through creating consistently great food production, in line with high quality standards.
• Maintain standards of all health and hygiene requirements. 
• Liaise with the Kitchen on special requests or delayed meals.

• Handle enquiries for bookings via fax, email and phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours) following hotel reservations policy.
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Assist in Front Office as required, especially with guest check in and check out during peak periods of activity.
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue & Reservation Manager and Front Office Manager is informed of any guest feedback.

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.

Who are we?

Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. We are Accor.

What do we do?

Every day we connect with thousands of travellers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a comfortable stop on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.

What are the roles?

Our Cleaners provide service from the heart across our First Class and Business Class Lounges, assisting the team by providing a friendly and efficient service that meets our guests’ as well as our business standards and expectations. As a key member of our team you will represent our friendly and professional service philosophy of ‘Feel Valued’ and ‘Feel Welcome’.

What do I need?
Our Shower Hosts are required to have the ability to work a 24/7 rotating roster, project a professional image at all times, and hold a valid and the ability to pass a Federal Police Clearance to enable your work in the Airport. You must also have Australian working rights to be considered for this role.

Our new team member will have experience in previous experience in a high-volume cleaning environment. Ideally you will have a proficient understanding of health and safety requirements, maintaining strict security procedures, have the ability to work under pressure and constantly be on your feet, as well as have high standards of hygiene and cleanliness. More importantly, you will have a genuine love of making others feel welcome, enjoy working as part of a team and wanting to come to work to have fun, and deliver a warm personalised service with passion and professionalism. As a world-leader in hospitality we can train the skills needed to be exceptional.

In this role, you’ll be a key leader in ensuring the smooth daily operations of the resort, training and supporting your team to deliver exceptional service. You will foster a positive work environment while promoting open communication and collaboration among departments.

Responsibilities:

• Lead and motivate the front office team to maintain high service standards for all guests.
• Train and support team members, ensuring they are equipped to excel in their roles.
• Handle guest inquiries and feedback, prioritizing effective recovery and satisfaction.
• Promote open communication and efficiency between departments.
• Foster a workplace culture that prioritizes health and safety, reflecting Accor’s values.
• Support the recruitment, training, and development of the Front Office Team.

If you’re passionate about driving operational success and creating memorable guest experiences, we want you on our team!

• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.
• Keep all working areas clean and tidy and ensure no cross contamination.
• Assist other departments wherever necessary and maintain good working relationships.
• Report maintenance, hygiene and hazard issues.
• Perform tasks within a timely manner.
• Contribute to Culinary revenue through effective food cost control.
• Lead Ambassadors by setting a positive example.
• Assist Senior Chefs with menu preparation and ensure adequate supplies are available for service.
• Monitor the productivity of other Ambassadors while also providing support at all times.
• Leads shifts while preparing food items and executing requests based on required specifications.

Who are we?

Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. We are Accor.

What do we do?

Every day we connect with thousands of travellers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a comfortable stop on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.

What are the roles?

Our Kitchen Stewards provide service from the heart across our Lounges, assisting the kitchen team by providing a friendly and efficient service that meets our guests’ as well as our business standards and expectations.

What do I need?

Our Kitchen Stewards are required to have the ability to work a 24/7 rotating roster, and the ability to pass a Federal Police Clearance to enable your work in the Airport. You must also have Australian working rights to be considered for this role.

Our new team member will have experience in previous experience in a high-volume commercial kitchen environment. Ideally you will have a proficient understanding of food and beverage safety requirements, ability to work under pressure and on your feet, as well as high standards of hygiene and cleanliness. More importantly, you will have a genuine love of making others feel welcome, enjoy working as part of a team and wanting to come to work to have fun. As a world-leader in hospitality we can train the skills needed to be exceptional.

Who are we?

Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. We are Accor.

What do we do?

Every day we connect with thousands of travellers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a comfortable stop on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.

What are the roles?

Our Food & Beverage Attendants provide service from the heart across our Lounges, assisting customers by providing a friendly and efficient food and beverage service that meets our guests’ expectations. Our team enjoy connecting with our customers, chatting about their travels and making them feel welcome.

What do I need?

Our Food & Beverage Attendants are required to have the ability to work a 24/7 rotating roster, hold a valid Responsible Service of Alcohol certificate and the ability to pass a Federal Police Clearance to enable your work in the Airport. You must also have Australian working rights to be considered for this role.

Are you looking to climb the ladder in the hospitality industry? Our new team member will have experience in hospitality, ideally food & beverage operations, and a la carte table service experience (highly regarded, but not necessary). More importantly, you will create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story, and enjoy working as part of a team and wanting to come to work to have fun. As a world-leader in hospitality we can train the skills needed to be exceptional, leading you to advance in a career in hospitality.