Total 18 job vacancies by AccorHotel

At the Pullman Melbourne on the Park, we are seeking a dynamic people person who has a keen eye for detail to join our Front Office Team as a Supervisor - Night Shift on a Full-Time basis.

You will:

• Assist the Night Manager in preparing all overnight reports & cross checking and balancing of daily transactions for all outlets.
• Maintain accurate guest accounts and provide precise, helpful information
• Provide efficient service for guest registration and departure
• Offer and maintain highest level of customer service to the guests at all times
• Ensure safety of all guests and employees 
• Carry out tasks as specified by the Night Manager and or Front office Assistatn Manager. 

We have an opportunity for an experienced Duty Technician. This varied role requires you to work on special projects, installations, maintain the building, plant & equipment, fixtures & fittings throughout the Hotel to the required standard. You will ensure a pleasant and safe environment for all guests, visitors and employees.

The successful applicant will be responsible for:

• Undertaking general repairs and maintenance as well as preventative maintenance programs throughout the Hotel. This includes basic plumbing, electrical, hydraulic, air conditioning service and repairs.
• Servicing of plant and general equipment as directed.
• Ensuring all painted areas are maintained and in good order.
• Performing duties relevant to experience and trade as applicable and also perform other maintenance related tasks as required.
• Assisting other team members in the completion of their duties.

Success in this role is the ability to learn quickly and the desire to provide service to our guests whilst working well with others as an all-rounder and team player. Perfectly suited to those who have a basic level of food and beverage service skills and are eager to learn from on-the-job training.

• Work with your team to set conference rooms promptly and accurately to the specifications described on the function sheets
• Ensure client expectations are met, delivering food and beverage service that aligns with our service standards
• Take responsibility for your designated rooms or sections during service
• Ensure all food and beverages requirements are delivered on time and as specified.

We are looking for a passionate Pastry Chef de Partie to join our amazing Patry Kitchen team. You will work in a high-energy, fast-paced kitchen, crafting exquisite desserts and contributing to an exceptional guest experience.

• Prepare and present a variety of high-quality pastries, desserts, and baked goods, ensuring consistency and excellence in every dish.
• Collaborate with the Pastry Chef to develop and innovate new menu items.
• Ensure that all mise en place is ready and of the highest standard before service.
• Oversee the junior members of the pastry team, providing guidance, mentorship, and support.
• Ensure compliance with health, safety, and hygiene regulations in the pastry section.
• Manage stock, orders, and inventory for the pastry section, ensuring minimal waste.
• Maintain high standards of cleanliness and organization within the pastry kitchen.

We are currently seeking Demi Chef's to join our dynamic and professional team. You will be responsible for the efficient and effective operation of the Kitchen department, whilst maintaining high standards in food hygiene and quality. We're offering you a unique chance to learn exceptional techniques and work with the best produce in a dynamic and talented team. If you enjoy variety in your day and are passionate about food preparation and presentation as well as delivering quality cuisine with a flair - then this is a role for you!

• Assist with ordering necessary food items accordingly to business needs and demands.
• Prepare and present menu items showing variety and flair, within the cost margins specified by the hotel.
• Ensure strict stock rotation and minimum wastage, whereby you will be responsible for implementing and maintaining stock control procedures.
• Keep all working areas clean and tidy. Ensure all equipment is maintained, serviced and cleaned.
• Ensure consistent and quality food production
• Meet all health and hygiene requirements

The Chef de Cuisine - Banquets will oversee the culinary operations for all banquet functions, ensuring exceptional food quality, creativity, and consistency. The role requires leadership in menu design, kitchen management, and a focus on delivering outstanding banquet experiences. As a key member of the culinary team, this position is responsible for managing kitchen staff, maintaining food cost controls, and ensuring compliance with health and safety standards. The role reports directly to the Executive Chef. 

Culinary Leadership:

• Lead and manage all culinary operations for banquets, including food preparation, cooking, and presentation.
• Design and implement creative and innovative banquet menus that reflect seasonal produce and local ingredients.
• Ensure consistent high-quality food standards and presentation for all banquet functions and events.

Kitchen Management:

• Supervise and train kitchen staff, fostering a positive and productive work environment.
• Manage kitchen operations to ensure smooth and efficient service during banquet events.
• Oversee food inventory, ordering, and stock control in line with budgetary guidelines.

Food Safety & Compliance:

• Ensure all kitchen operations comply with food safety and health regulations.
• Maintain strict hygiene, cleanliness, and safety standards in the kitchen.
• Implement and maintain food handling procedures.

Budget & Cost Control:

• Work closely with the Executive Chef to monitor food costs, waste, and portion control.
• Assist with managing kitchen budgets and labor costs, ensuring profitability for banquet operations.
• Ensure timely ordering of ingredients while adhering to cost and quality guidelines.
• Scheduling and managing workforce rostering for banquet kitchen operations. 

Collaboration & Communication:

• Collaborate with the Events sales and Banquet teams to ensure seamless execution of events and customer satisfaction.
• Communicate effectively with the front-of-house team regarding menu items, dietary requirements, and special requests.
• Participate in client meetings to discuss menu ideas and accommodate personalized preferences.

We have an outstanding opportunity to join our Front Office team as a Duty Manager! 

The role reports directly to the Front Office Manager and to the Director of Operations your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments as required
• Management of roster, costings and forecasting
• Professional development of Guest Service Agents to ensure strong succession planning
• Involvement in and management of setting KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.
• You are naturally a confident person who is able to approach people and initiate conversation.
• You are able to manage your time and can handle juggling numerous tasks at once and have experience. 

At the Pullman Melbourne on the Park, we are seeking a dynamic people person who has a keen eye for detail to join our Front Office Team as a Night Auditor on a Part Time basis.

You will:

• Assist the Night Manager in preparing all overnight reports & cross checking and balancing of daily transactions for all outlets.
• Maintain accurate guest accounts and provide precise, helpful information
• Provide efficient service for guest registration and departure
• Offer and maintain highest level of customer service to the guests at all times
• Ensure safety of all guests and employees 
• Carry out tasks as specified on Night Auditor checklist

An amazing opportunity has become available for a dynamic and experienced Conference & Events Supervisor to join our team. You will have exceptional customer service skills and ability to work in a fast-paced environment. 

Main responsibilities will include:

• Ensure efficient, friendly and professional food and beverage service is provided to all guests.
• Supervising and mentor C & E team members, provide guidance and support to ensure high standards of performance and service. 
• Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment
• Be actively involved in the day-to-day operations of the event spaces
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.  
• Stocktaking and controls of beverage throughout the events operations 
• Ensure operations are in accordance with its Liquor License
• Responsible Service of Alcohol requirements 

We are currently seeking a full time Reservations Manager to lead our fantastic reservations team. Reporting directly to our Commercial Director, this role will see you ensuring that the correct procedures are used in receiving, processing and confirming hotel reservations, working closely with our Director of Revenue in ensuring maximum yield.

Particular responsibilities will include: 

• Lead and support the reservations team, providing guidance and resolving queries.
• Respond promptly to reservation requests, ensuring accurate recording in the system.
• Maintain the Opera Reservations system, updating rates, availability, and mail messages.
• Review no-shows and provide follow-up details to the Assistant Manager.
• Ensure all reservations are up to date in the Property Management System (PMS).
• Verify regular client reservations for accuracy and quick check-ins.
• Monitor occupancy, apply stop-sell in PMS when needed, and inform relevant departments.
• Manage group reservations, ensuring accuracy in rooming lists and special requests.
• Reconfirm arrivals and pass necessary information to the Front Desk.
• Maintain and update guest history, sharing insights with management.
• Anticipate busy periods, manage allotments, and ensure proper utilization.
• Apply yield management practices and participate in monthly strategy meetings.
• Verify rate manuals and ensure accuracy of rates in the system.
• Collaborate with sales to forward leads and provide feedback on corporate markets.
• Ensure open communication between Front Office and Reservations teams.
• Complete daily tasks such as filing, correspondence, and reporting.
• Adhere to Emergency Communication protocols for media inquiries.
• Perform other duties as assigned by the manager.

Reporting to the Restaurant & Bar Assistant Manager, you will be responsible for leading, mentoring and motivating your team, ensuring they deliver professional, efficient and friendly service. You will be assisting the Restaurant & Bar Manager with the day-to-day operations in The Quartier Bar & Restaurant, In-Room Dining and Conferencing/Events. Your responsibilities will include:

• Provide for guests and patrons an experience and environment they feel meets their expectations
• Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
• Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.
• Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.
• Set up systems to protect and maintain control of restaurant and conference service equipment, correctly recording breakages and carry our regular stock takes.
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.

The Chief Engineer will be responsible for overseeing the entire engineering and maintenance operations of the property. This includes ensuring that all building systems, facilities, and equipment are functioning efficiently and safely. The role requires strong leadership skills, extensive technical knowledge, and the ability to manage a team of engineers and maintenance personnel to uphold the hotel's high standards.

Key Responsibilities:

Leadership and Management:

• Lead and manage the engineering department, including hiring, training, and developing the team. Foster a positive and productive work environment.
• Ensure all team members are trained on safety, emergency procedures, and standard operating procedures.

Maintenance and Operations:

• Oversee the maintenance and repair of all hotel facilities, including HVAC, electrical, plumbing, and mechanical systems.
• Develop and implement a comprehensive preventive maintenance program.
• Ensure that all equipment and systems are functioning optimally and efficiently.

Project Management:

• Plan, coordinate, and manage engineering projects, including renovations and new installations.
• Collaborate with contractors, architects, and designers to ensure projects are completed on time and within budget.
• Monitor and control project expenditures.

Safety and Compliance:

• Ensure compliance with all local regulations, including health and safety standards.
• Conduct regular safety inspections and audits.
• Implement and oversee emergency response procedures.

Energy Management:

• Develop and implement energy conservation programs to reduce costs and environmental impact.
• Monitor energy consumption and identify opportunities for improvement.
• Report on energy usage and savings.

Budgeting and Financial Management:

• Prepare and manage the engineering department’s budget.
• Monitor and control expenses to ensure they are within budgetary limits.
• Develop cost-saving initiatives without compromising quality or safety.

Guest and Staff Support:

• Ensure prompt and efficient resolution of maintenance issues affecting guests or staff.
• Collaborate with other departments to support their engineering and maintenance needs.
• Maintain a high level of guest satisfaction through timely and effective maintenance services.

Reporting directly to the Restaurant Manager, you will be responsible for leading, mentoring and motivating your team while ensuring they deliver professional, efficient, and consistent service standards. This is a hands-on role, where you will oversee the service of food & beverage, with a constant focus on providing excellent guest experiences while exceeding in your ability to train hospitality staff through tailored programs, staying updated with industry trends.

Furthermore, your duties will also include;

• Ensure the service of food and beverage within the restaurant, room service, conferencing, and occasional residential catering are at a consistently high standard.
• Aligning staff initiatives such as recruitment and training for maximum efficiency.
• Ensure constant liaison with the Conference & Events Executive, Marketing Executive, and Head Chef in order to maximise F&B profits.
• Liaise with customers and the kitchen team to ensure service times are adhered to and ensure a seamless operation between front and back of house operations and a positive working environment. 
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.
• Set up systems to protect and maintain control of restaurant and conference service equipment, correctly recording breakages and carry our regular stock takes.

Reporting to the Restaurant & Bar Manager, you will be responsible for confidently conversing with our guests, explaining the menu and beverage options, assisting with dietary requirements, and up selling where possible. You'll also be a strong team player, working well with other colleagues on the floor and with our kitchen team, to ensure a smooth, efficient, and positive service. Most importantly, you'll have a warm and engaging personality that ensures that The Quartier Bistro & Bar becomes a neighbourhood favourite. Your duties will include:

• Ensuring that dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively.
• Keeping tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
• Take responsibility for your designated section and station.

The Guest Service Agents are the first and last impression at the hotel. They are the central point of contact for guests and can really transform a stay into an experience. While the role includes check-ins, check-outs and occasional reservations, the real excitement comes from creating friendships with guests and creating memorable moments.

Reporting to the Guest & Residents Experience Manager, you will be responsible for exceptional customer service to our guests and residents by responding to their requests promptly, and providing them with an efficient check-in and check-out process. In this role you will be required to utilise the hotel PMS to accurately process and input all reservation types within the same working day. You will respond to guest calls promptly ensuring an outstanding guest experience and will maintain a positive selling approach to maximise yield in both occupancy and rates. You will be required to maintain a high level of professionalism at all times, ensure guest confidentiality, and follow procedures and processes in regards to credit and cash transactions. 

Reporting directly to the Restaurant Manager, you will be responsible for leading, mentoring and motivating your team while ensuring they deliver professional, efficient, and consistent service standards. This is a hands-on role, where you will oversee the service of food & beverage, with a constant focus on providing excellent guest experiences while exceeding in your ability to train hospitality staff through tailored programs, staying updated with industry trends.

Furthermore, your duties will also include;

• Ensure the service of food and beverage within the restaurant, room service, conferencing, and occasional residential catering are at a consistently high standard.
• Aligning staff initiatives such as recruitment and training for maximum efficiency.
• Ensure constant liaison with the Conference & Events Executive, Marketing Executive, and Head Chef in order to maximise F&B profits.
• Liaise with customers and the kitchen team to ensure service times are adhered to and ensure a seamless operation between front and back of house operations and a positive working environment. 
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.

Reporting to the Restaurant & Bar Manager, you will be responsible for leading, mentoring and motivating your team, ensuring they deliver professional, efficient and friendly service. You will be assist the Restaurant & Bar Manager with the day-to-day operations in the restaurant (Quartier Bistro & Bar), In-Room Dining and Conferencing/Events. Furthermore, you will also be responsible for ensuring that strategies are in place to allow for efficient and effective staffing, while also maintaining financial and service quality and targets. Your duties will include:

• Providing for guests and patrons an experience and environment they feel meets their expectations.
• Liaising with customers and Chef/kitchen brigade to ensure service times are adhered to.
• Set up systems to protect and maintain control of restaurant and conference service equipment, correctly recording breakages and carry our regular stock takes.
• Set up and maintain a weekly cleaning schedule for the restaurant and conference centre to achieve the highest possible hygiene and cleaning standards.
• Ensure all mis-en-place is completed prior to guests arriving.
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.

Be the first and last impression at the hotel. You are the central point of contact for guests and can really transform a stay into an experience. While the role includes check-ins, check-outs and occasional reservations, the real excitement comes from creating friendships with guests and creating memorable moments.

Reporting to the Guest & Residents Experience Manager, you will be responsible for:

• Maintain high quality of guest services primarily in the areas of arrivals, departures, rooming, special needs and guest enquiries.
• Responsible for optimizing hotel occupancy, room rate and additional revenue.
• Handle guest complaints professionally and effectively, assisting the Front Office Management team.
• Assist in conducting training for all Front Office employees.
• Attend to credit issues.
• Control hotel duty keys and floats whilst on duty.
• Patrol and inspect public areas to ensure operations are in order.