Total 221 job vacancies by AccorHotel

We are looking for a savvy, resilient, motivated and highly energetic Executive Housekeeper, who has ability to think on your feet and solve problems. You will be a strong communicator with excellent written communication, exceptional organisational skills and the ability to balance multiple priorities and act with a sense of urgency, whilst remaining with an optimistic outlook.

You will be a Housekeeping professional with a passion for empowering, developing and motivating your team to succeed. We are seeking someone with a strong customer focus and a meticulous eye for detail to lead a newly formed team.

You will be responsible for the professional and cost effective running of the Housekeeping department, achieving high standards of cleanliness for guest rooms, public areas and back of house areas within the Novotel and ibis Sydney Olympic park consisting of 327 rooms.

Key to the success of this role:

• Knows how to drive results, has unwavering standards of cleanliness, quality & efficiency
• Expert in the use of OPERA and HubOS
• Highly analytical and has good understanding of rostering, productivity, and timekeeping
• Highly developed customer service skills and keen attention to detail
• Demonstrated inspirational leadership skills
• Full working rights for Australia (Australian Permanent Residency or Citizenship)

What does the successful applicant look like?

• The successful candidate will have an eye for opportunities to improve the service standard, increase revenue and reduce costs
• Highly adaptable, with proven leadership and strong initiative 
• Engages collaborative, positive relationships 

Oversee the accounts payable process for 17 hotels.

Collaborate with various GM’s and team members across multiple properties whilst gaining a unique observation of ownership relationship and management.

What You Will Be Doing:

• Review all vendor invoices submitted in Purchase Plus to ensure they have been accurately recorded and matched to purchase orders.
• Process verified invoices into Sun System and timely payments to vendors.
• Assist with all enquiries related to the accounts payable.
• Liaise with the hotels key personnel with respect to invoice processing and general requests.

At the Pullman Melbourne on the Park, we are seeking a dynamic people person who has a keen eye for detail to join our Front Office Team as a Supervisor - Night Shift on a Full-Time basis.

You will:

• Assist the Night Manager in preparing all overnight reports & cross checking and balancing of daily transactions for all outlets.
• Maintain accurate guest accounts and provide precise, helpful information
• Provide efficient service for guest registration and departure
• Offer and maintain highest level of customer service to the guests at all times
• Ensure safety of all guests and employees 
• Carry out tasks as specified by the Night Manager and or Front office Assistatn Manager. 

• Maintain F&B service standards, and ensure efficient guest registration, departure, and telephone service.
• Actively promote Sofitel practices and programs.
• Ensure that guest problems and complaints are handled in a professional courteous manner and ensure follow through by proper record keeping of the results in Trust You and internal guest feedback.
• Proactive adherence to the F&B and F/O brand standards across the hotel including guest focus, Ambassador Appearance, department organisation, and operational effectiveness.
• Lead by example when attending to guest requests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Work together with trust so that colleagues and management meet the goals of the departments.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Implement training programs for all employees, conduct induction and skills training.
• Carry out reception, F&B and F/O communications and concierge duties as required.
• Implement the Accor values and Accor customer vision to ‘Feel Welcome, Feel Valued.
• Display host/hostess type qualities when taking ownership of the Hotel.
• Assist with implementation and maintenance of Sofitel Brand Standards.
• Assist the Outlets Manager with the training and development of all ambassadors while also maintaining a detailed training log.
• Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

Swissôtel Sydney, part of Accor’s international network, have an exciting opportunity for passionate Food & Beverage Attendants to join our luxurious Arches Bar on Market Street.

We have an opportunity for an experienced Duty Technician. This varied role requires you to work on special projects, installations, maintain the building, plant & equipment, fixtures & fittings throughout the Hotel to the required standard. You will ensure a pleasant and safe environment for all guests, visitors and employees.

The successful applicant will be responsible for:

• Undertaking general repairs and maintenance as well as preventative maintenance programs throughout the Hotel. This includes basic plumbing, electrical, hydraulic, air conditioning service and repairs.
• Servicing of plant and general equipment as directed.
• Ensuring all painted areas are maintained and in good order.
• Performing duties relevant to experience and trade as applicable and also perform other maintenance related tasks as required.
• Assisting other team members in the completion of their duties.

Curious and colourful, just like our Birdie, you will have experience and will be passionate about joining the team to deliver exceptional food with an authentic and welcoming style.
Experience in a venue and or hotel environment is desirable and leadership experience essential. 

What will you be doing?

• Complete thorough audits of all daily revenue and postings, making necessary adjustments to ensure accuracy of reporting.
• Collate paperwork for departures, including credit card and company chares to be forwarded to Accounts department.
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Answer all telephone calls in a professional manner according to brand standard
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program   

The Role

• Ensure that trading terms of all the suppliers are respected by the hotel, and payments are processed accurately and timely.
• Monitor financial systems including Sun & Purchase Plus for the Hotel with a view to improve and streamline procedures.
• Assist with the accurate and timely payment of creditor accounts
• Assist with the weekly payroll for the Hotel in accordance with the payroll procedure.

Swissôtel Sydney is seeking a Full-time Housekeeping Coordinator to join our Housekeeping team.

• Work with Executive Pastry Chef to supervise and support bread operation production and delivery for all related outlets.
• Assist Pastry Chef with menu preparations (à la carte, banquets, afternoon teas, amenities, and ensuring adequate supplies are available for expected service.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all ambassadors are following procedures according to stipulated departmental and Hotel policies. 
• Liaise with ambassador regarding the availability of menu items, additions to the menu and any relevant changes.
• Train junior ambassadors on bread making knowledge and skills. Delegate duties and responsibilities to employees to ensure service demands are met.
• Maintain strict hygiene and safety procedures.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.
• Keep all working areas clean and tidy and ensure no cross contamination.
• Assist other departments wherever necessary and maintain good working relationships.
• Report maintenance, hygiene and hazard issues.
• Perform tasks within a timely manner.
• Contribute to Culinary revenue through effective food cost control.
• Lead Ambassadors by setting a positive example.
• Assist Senior Chefs with menu preparation and ensure adequate supplies are available for service.
• Monitor the productivity of other Ambassadors while also providing support at all times.
• Leads shifts while preparing food items and executing requests based on required specifications.

• Organise and control the day to day operation of In Room Dining and Minibar and assist the Assistant Outlet Manager.
• Ensure the outlet is set to the required standard, following departmental procedures and checklists. 
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.
• Assist the Outlets Manager with the training and development of all ambassadors while also maintaining a detailed training log.
• Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.
• Maintain storerooms to ensure tidiness and adequate inventories are upkept. 
• Lead by example in regards to departmental grooming and attitude towards the customer. 
• Be fully familiar of all operations concerning the Food and beverage
  department on a daily, weekly basis and monthly basis.

• Ensure the highest level of luxury service is provided and maintained to all guest queries.Responsibility over supervising and mentoring commissionaires, porters and valet staff.
• Motivate the team of porters in cooperation with the Chief concierge to ensure all service and performance standards are achieved.
• Be fully conversant with all aspects of the City of Sydney to be able to answer guest queries in a knowledgeable and professional manner.
• Liaise closely and build relationships with other departments and services coming into the hotel.
• Demonstrated attention to detail, strong focus over managing day to day operations, and the ability to provide services to all.
• Capacity to develop effective relationships with team members and guests.
• Ability to liaise with all levels within the company.
• A strong drive to provide luxury service to all guests, therefore promoting the Sofitel brands standards.

• Hands on management of food service operations on a day to day basis across all kitchen outlets.
• Meet and where possible exceed customer and guest expectations, enabling the Food & Beverage operation of the hotel to be recognized as purveying consistent, quality and value for money cuisine.
• Ensure food standards, preparation, presentation and cooking techniques meet Brand Standard guidelines and are maintained at that level. Work with the kitchen brigade and take corrective action where appropriate if standards are not met.
• Strive continually for innovation, quality, value for money, and food which is presented and served in the most complimentary way.
• Ensure the highest possible standard of hygiene is practiced and maintained by the entire Kitchen brigade to meet Health & Safety regulations and HACCP food preparation guidelines.
• Ensure all direct reports are aware of Health & Safety and HACCP responsibilities.
• Assist the Executive Chef and Executive Sous Chef and Sous Chefs update Recipe Standards and develop new menus and concepts.
• Assist the Executive Chef and Executive Sous Chef and Sous Chefs develop, maintain and update operating procedures and systems.
• Cultivate a positive work environment where learning and personal development are benchmarks by which quality improvement is driven.
• Co-ordination of the stewarding team to meet the kitchen’s requirements.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.
• Ensures the kitchen has a presence in operational meetings and committees.
• Ensure full knowledge and understanding of level of expectations expected of you by Kitchen management, Food and Beverage management, Hotel Management and the Business
• Promote a positive can-do attitude within the team.
• Be adaptable to the changing demands and expectations of the business.
• Any other duties assigned by your manager.

The Role

This is your opportunity to join our Food and Beverage team on part time basis. As a key member of our team you will represent our friendly and professional service philosophy. Key duties of this role include, but are not limited to the following:

• Explain the menu to guests, assisting those with special dietary needs or preferences as well as provide suitable assistance when recommending beverages;
• Welcome and seat guests according to hotel standards;
• Use POS system to place orders;
• Liaise with the Kitchen on special requests or delayed meals;
• Follow all hygienic processes to ensure safety for all guests & staff;
• Maintain standards of hygiene for food handling and presentation;
• Promote a safe workplace by recognising hazards and promoting general WHS practises.

• Provide warm and welcoming service to all guests. 
• Ensure tables and service areas are kept clean and tidy.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Maintain all areas and equipment.
• Observe all hygiene, safety and security procedures, ensuring that all hazards are reported.
• Explaining the menu and drinks list to guests, assisting those with special dietary needs or preferences as well as provide knowledge when making recommendations.
• Mix and serve drinks and food items to tables.
• Liaise with the Kitchen on special requests.
• Maximise sales opportunities by upselling items.
• Placing orders through micros ensuring accuracy whilst ordering.
• Clear and reset tables as well as ensuring service areas are clean and tidy.
• Maintain standards of hygiene for food handling and presentation.
• Promote a safe workplace by recognising hazards and promoting general WHS practises.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

• Oversee the nightly operations of the hotel, ensuring all departments function effectively
• Manage guest relations and handle any complaints or issues that arise during the night shift
• Conduct night audits, ensuring financial transactions and reports are accurate
• Ensure the safety and security of all hotel guests and staff by conducting regular property checks
• Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
• Lead and motivate the night team, including front office and security staff
• Coordinate with other departments to ensure guests’ needs are met
• Manage emergency situations, including medical issues, fire alarms, or security concerns
• Ensure compliance with hotel policies, procedures, and regulations

Our Reservations Agents are at the beginning of an exceptional guest journey as you make them feel welcome and provide a personalised experience during your interactions with them.  

Responsibilities and duties (but not limited to):

• Managing all communication regarding reservations for the Hotel
• Handle all enquiries relating to bookings via email or phone
• Exhibit high sales performance and maximise all sales leads by ensuring close of sale, and up-selling and cross-selling opportunities
• Maintain a positive selling approach to maximise yield in both occupancy and rates
• Administration of reservations, including maintaining a precise filing system

Reporting to the Director of Sales & Marketing you will be responsible for overseeing and managing the day-to-day operations of the Reservations team. You will set high standards for our guest experience ensuring a memorable experience each and every time and you will be a creative problem solver. You will be a natural leader who thrives on training and developing our small but dedicated Reservations team.

In this role you will also be expected to identify and create opportunities for increased revenue, and will be motivated to achieve key financial targets. You will be responsible for ensuring all reservations in the PMS system are up to date and accurate, and will work closely with the Front Office team to ensure details related to new and repeat guests is communicated prior to arrivals.

Success in this role is the ability to learn quickly and the desire to provide service to our guests whilst working well with others as an all-rounder and team player. Perfectly suited to those who have a basic level of food and beverage service skills and are eager to learn from on-the-job training.

• Work with your team to set conference rooms promptly and accurately to the specifications described on the function sheets
• Ensure client expectations are met, delivering food and beverage service that aligns with our service standards
• Take responsibility for your designated rooms or sections during service
• Ensure all food and beverages requirements are delivered on time and as specified.

Reporting to the Director of Hotel Operations, you will be working alongside an experienced team, managing kitchen operations for our various dining outlets, Conference & Events, Executive Lounge, and In-Room Dining.

Duties and Responsibilities include (but not limited to):

• Ensure smooth and successful running of Kitchen and Stewarding team
• Hands on day-to-day management of food service operations for the outlets, room service, Executive Lounge and banqueting
• Work in conjunction with Front of House service teams to ensure high quality product and exceptional service to guests
• Ensure food standards, preparation, presentation and cooking techniques are established and monitored to meet set guidelines and requirements
• Drive for sustainable practices and lead the hotel food waste program
• Ensure food cost and expenses are managed
• Drive innovation in hotel menu creation   
• Ongoing support and training with focus to upskill and develop our internal talent within the Kitchen department
• Ensure the highest standard of hygiene is practiced and maintained to meet Health & Safety regulations and HACCP food preparation guidelines

There is a unique opportunity for an experienced hotel management professional to join our Front Office team as Pre-Opening Night Manager on a full-time basis.

Reporting to our Front Office Manager and with a hands-on approach, you as the Night Manager will manage the Front Office operations across during the overnight hours of 11pm – 7am for all duties of reception, reservations, telephones, houseman duties during your shift and all while creating memorable and unique experiences for the guests visiting the Hotel.

We encourage you to bring the ‘real you’ each and every day and connect with our guests and our people. You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great employee benefits. #WeAreHeartists

Benefits, Rewards, Motivations   

• With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
• In absence of the General Manager and Heads of Department, overseeing the day-to-day operation of the hotel while and ensuring quality and compliance with standards.
• Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
• Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
• Monitor all Very Important People (VIP’s), special guests and their requests to and their needs are met and loyalty is maintained.

• Input and process all reservations via our hotel PMS (opera cloud) and using Accor’s RESAweb  
• Responding to guest calls ensuring an outstanding guest experience 
• Have fun in selling our rooms, with a positive approach to maximize yield in both occupancy and rates
• Consistently offer exceptional, friendly and engaging service
• Recommend property facilities and assist guests with information and special requests

The Role
We are seeking a proactive and detail-oriented Meetings & Events Executive to support our Meetings & Events Manager in delivering exceptional experiences. Reporting to the Meetings & Events Manager, you will play a key role in managing the end-to-end process for events, including weddings and social gatherings. From compiling event orders to onsite coordination and post-event follow-up, you’ll ensure every detail is meticulously managed to create memorable events.

Key Responsibilities

• Event Coordination: Assist the Meetings & Events Manager in preparing and following up on meetings and event proposals, ensuring all details such as venue, function, menu, and accommodation are covered.
• Quotation Assistance: Work with the Meetings & Events Manager to develop comprehensive quotations for meetings, including venue and function costs, and liaise with clients throughout the process.
• Event Management: Oversee the complete organisation of events from confirmation to post-event follow-up, ensuring high levels of client satisfaction.
• Onsite Management: Co-ordinate and host on-site familiarisation tours and site inspections for potential clients, including follow-up communication.
• Meetings Participation: Actively participate in weekly Meetings & Events Order meetings and sales meetings, while respecting confidentiality.
• Loyalty Programs: Maximise the use of Accor’s loyalty programs, including Accor Live Limitless and ALL Meeting Planner, to drive business performance.
• Event Setup & Support: Provide hands-on assistance with setting up, servicing, and packing down events to ensure smooth operations.
• Liaison with Departments: Coordinate with hotel departments, such as Food & Beverage and Maintenance, to ensure all preparations are completed and guest needs are prioritised.
• Weddings & Social Events: Support the planning and execution of weddings and social events in collaboration with the Meetings & Events Manager.
• Teamwork & Flexibility: Be flexible with your working hours to meet business needs and provide assistance wherever required, ensuring the success of every event.
• Additional Duties: Assist in managing food and beverage services within conferencing and outside catering areas as needed. Fulfill any other reasonable requests from the Manager or Hotel Management.

• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Keep all working areas clean and tidy and ensure no cross contamination.
• Assist other departments wherever necessary and maintain good working relationships.
• Report maintenance, hygiene and hazard issues.
• Assist Senior Chefs with menu preparation and ensure adequate supplies are available for service.
• Ensure that all service and brand standards are met while on shift.