- Ensure the highest level of luxury service is provided and maintained to all guest queries.Responsibility over supervising and mentoring commissionaires, porters and valet staff.
- Motivate the team of porters in cooperation with the Chief concierge to ensure all service and performance standards are achieved.
- Be fully conversant with all aspects of the City of Sydney to be able to answer guest queries in a knowledgeable and professional manner.
- Liaise closely and build relationships with other departments and services coming into the hotel.
- Demonstrated attention to detail, strong focus over managing day to day operations, and the ability to provide services to all.
- Capacity to develop effective relationships with team members and guests.
- Ability to liaise with all levels within the company.
- A strong drive to provide luxury service to all guests, therefore promoting the Sofitel brands standards.
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