Total 36 job vacancies by AccorHotel

We are a friendly and highly talented team ready to create magical memories for our guests. We are seeking a lover of all things Food and Beverage to join the Coco's Kitchen and Bar team. You will have a proactive attitude, and a passion for service that translates to a high performance mindset.

The role:

• Providing bar service to Coco's Kitchen and Bar - table service and dispense
• Looking after the needs of our guests and ensuring that their experience meets and exceeds all expectations
• Monitoring inventory and ensuring that all beverage supplies and essentials are adequately stocked
• Using POS system and completing end of shift procedures

We have an exciting opportunity for a an experienced Financial Controller to join our Team. This position reports to the General Manager and is responsible for providing full financial and accounting support for Pullman Cairns International.

Collaborating closely with the leadership team, the Financial Controller is responsible for the overall budgeting, planning, and forecasting of the Hotel including the analysis and reporting of monthly and yearly results.

What you’ll be doing 

• Manage the budgeting, forecasting and financial reporting processes for the Hotel.
• Train, develop and manage the Finance team ensuring compliance, accuracy and financial integrity at all levels.
• Collaborate with the leadership team to gather essential data for long-term, annual, quarterly, and monthly budgeting and forecasting.
• Report to owners on a monthly basis results, forecasts and P&L.
• Monitor financial performance against forecasts and budgets, analyse variances, and evaluate key performance indicators.
• Facilitate weekly and monthly reviews with the Hotel leadership team and provide guidance and direction on cost control and revenue generation.

Responsibilities include:

• Act as the primary point of conduct for clients hosting conferences, meeting and events at the hotel.
• Coordinate and manage all event logistics, including room setup, audiovisual equipment, and catering.
• Work closely with clients to understand their specific event requirements and preferences, and provide personalized recommendations and solutions.
• Prepare detailed event orders, contracts, and invoices.
• Collaborate with various hotel departments, to ensure smooth coordination and execution of events.
• Conduct site inspections for potential clients and provide tours of event spaces, highlighting the hotel's amenities and services.
• Assist in marketing and promoting the hotel's event spaces and services through various channels, including online platforms and networking events.
• Handle any issues or concerns that may arise during events, and proactively address client needs to ensure their satisfaction.
• Maintain accurate records of all event bookings, inquiries, and client communications.
• Evaluate the success of each event and gather feedback from clients to continously improve our services and offerings.

• Perform routine maintenance tasks throughout the hotel, including plumbing, painting, plastering and carpentry repairs.
• Respond promptly to guests requests for repairs or maintenance issues in guest rooms or common areas. 
• Conduct inspections of hotel facilities to identify and address any maintenance or safety concerns.
• Be able to communicate clearly over the two-way .
• Ensure compliance with all safety regulations and protocols
• Keep accurate records of maintenance and repair work performed.
• Fix door locks, room safes, room A/Cs, sand pumping, laundry issues and other maintenance issues

Requirements

• Proven experience as a handyperson, maintenance technician, or similar role.
• Strong knowledge of general maintenance and repair techniques.
• Ability to troubeshoot and resolve maintenance issues in a timely manner.
• Excellent comminication and customer service skills.
• Attention to detail and the ability to priortize tasks effectively.
• Willingness to work flexible hours, including weekends and public holidays as needed.
• Physical stamina and dexterity to perform tasks such as lifting, bending, and climbing.
• Able to deal with guests, at a high level of customer service standard.
• Capable and trust worthy enough to work alone.

The purpose of this role will be to welcome guests and make them feel they belong in our hotel. You will do this by:  

• To greet all guests as they arrive and depart the Hotel.
• To use the Guest name at all times (once known).
• Carry guest luggage as required.
• Escort guests to rooms.
• Explain room and hotel facilities to guests and answer any questions.
• Deliver messages to guest rooms.
• Regular checks of the foyer, cleaning ashtrays and tables.
• Ensure the Foyer area, including entry/exit doors, remains clean and presentable at all times.
• To have a thorough knowledge of all facilities and operating hours in the hotel.
• Have a thorough knowledge of the hotels outlets, current events and local area.

An exciting opportunity for an experienced coordinator to join our Sales team. You will work with clients to plan and execute a range of events including conventions, gala dinners, meetings and social events. Some of the responsibilities include:

• Act as primary point of conduct for clients hosting conferences, meeting and events at the hotel.
• Coordinate and manage all event logistics, including room setup, audiovisual equipment, and catering.
• Work closely with clients to understand their specific event requirements and preferences, and provide personalized recommendations and solutions.
• Prepare detailed event orders, contracts, and invoices.
• Collaborate with various hotel departments, to ensure smooth coordination and execution of events.
• Conduct site inspections for potential clients and provide tours of event spaces, highlighting the hotel's amenities and services.
• Assist in marketing and promoting the hotel's event spaces and services through various channels, including online platforms and networking events.
• Handle any issues or concerns that may arise during events, and proactively address client needs to ensure their satisfaction.
• Maintain accurate records of all event bookings, inquiries, and client communications.
• Evaluate the success of each event and gather feedback from clients to continously improve our services and offerings.

About the role

• Oversee and deliver performance objectives by successful delivery of Sales initiatives.
• Lead and manage the Sales teams to maximise market position of the hotels on an ongoing basis.
• Work with the Portfolio Director of Revenue and Portfolio Commercial Team to achieve optimum revpar/revenue/yield results for all segments of the business.
• Develop a tactical approach to ensure the acquisition of major business opportunities.
• Conduct regular meetings with the Sales team to share key communication and drive activity.
• Review weekly forecasts and market share reports and actively participate in ensuring business levels and market share is maintained.
• Maintain existing client base to ensure business is retained by building and developing relationships.
• Participate and represent hotels at key industry / trade events.

We are ready to welcome a Reservations Agent to our guest obsessed team in this influential role. Reporting to the Reservations Manager, you will play a pivotal role and deliver flawless customer service standards at every part of their journey. This contract will begin towards the end of March and is offering 2-3 shifts a week.

Responsibilities include:

• Handle incoming reservation inquires via phone, email and online channels
• Assist guests in selecting appropriate accommodations based on their needs and preferences 
• Process reservations accurately and efficiently in our reservations system
• Provide information about the hotel facilities, services, and policies to guests
• Handle special requests and accommodate guest preferences whenever possible
• Maintain up-to-date knowledge of room availability, rates, and promotions
• Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise

About the role

• Business Development and Account Management within the Meetings and Events market segment, focusing on increasing demand and conversion.
• Implementation of personal sales call plan program with regular follow up on effectiveness, change where appropriate to respond to market business needs
• Conduct Market Research to source new business
• Proactively selling Accor products and services
• Maintain effective communication with the Multi-Hotel Director of Sales providing market intelligence on a regular basis and understanding of competitor strengths weaknesses and ongoing sales activities
• Liaise with Accor National Sales to ensure hotels has access to key accounts and maximise any sales opportunities.
• Assist in developing sales strategies across market segments and implement and monitor effectiveness of same.
• Develop and maintain relationships with third party partners
• Participate and represent hotel at key industry / trade events that will ensure an appropriate return on investment.
• Have a complete understanding of the Hotel’s sales vision, its products, services, and rate structure to fulfil business objectives. 
• Maintain existing customer base to ensure their business is retained by building and developing relationships.
• Ensure penetration of existing accounts to establish greater awareness of hotel and group products/series to maximize sales opportunities.
• Identify and convert sales leads into new business opportunities

Our Housekeeping department is a the heart of our operations. You will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. As an all rounder you will work across most roles in the department as required, including: Room Attendant, Public Areas, as well as Laundry. 

What you will do:

• Maintenance in rooms, facilities and common areas. 
• Maintain and where necessary repair hot water systems, air conditioning, and fire safety systems in the hotel. 
• Demonstrate knowledge of OH&S Standards.
• Work in a diverse team where a team player attitude is required, as well as an independent capacity.