Total 144 job vacancies by AccorHotel

As a Guest Service Agent with Mercure Brisbane Spring Hill, you have the opportunity to provide a warm and welcoming experience for our guests. Your personalised greeting, care in guest room selection and knowledge of the Hotel will ensure our guests have a lasting memory of their visit.   

Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to:

• Consistently offer professional, friendly and engaging service
• Follow Front Office policies, procedures and service standards
• Welcome, check-in and check-out guests
• Assist guests regarding hotel facilities in an informative and helpful way
• Efficiently handle all guest queries and requests
• Promptly and pleasantly handle phone calls and guest messages
• Ensure that the Front Desk is appropriately supplied and stocked at all times
• Follow all safety and sanitation policies

The Director of Food and Beverage at Sofitel Brisbane Central is responsible for leading managers and team members in the food and beverage outlets and meeting and events operations to ensure the seamless execution of luxury food and beverage service in the hotel.

This role is hands on and requires leadership through action. It’s perfect for the person who is passionate about developing others and seeing them succeed. Being a leader in guest service will come naturally to you, from your passion for guest and team satisfaction and engagement. Driving innovation and efficiencies from ideas to successful implementation in the outlets will lead you to deliver products and experiences that are second to none.

Success in this role is the ability to display humble excellence by leading from the front, developing your people, and providing amazing experiences, all with a flair of Frenchness that is part of the Sofitel brand DNA.

What you will be doing:

• Oversee all hotel food and beverage and meeting and events operations
• Provide direction and guidance to the relevant managers to ensure profitable and engaging departments
• Live and breathe the Sofitel values and brand pillars, ensuring these are evident in all food and beverage areas and team member behaviours
• Be a leader for sustainability and social responsibility and encourage the team's participation 
• Drive innovation within the food and beverage teams and operations
• Collaborate with other hotel departments to strategise on new product and service offerings
• Promote a strong culture and a team focused on creating unforgettable guest experiences.

Sofitel Brisbane Central, our 5-star luxury hotel in Brisbane City. We invite you to discover the best of the river city from our doorstep, indulging in and celebrating the pleasures of life. #SofitelFrenchZest

This unique opportunity requires an experienced General Manager with a strong ability to foster collaborative relationships with all stakeholders.  The role is for a true service professional with sophistication and a personal approach to service.  Key to success will be to be able to lead a team of experts in their field with a focus on innovative and creative flair in Food and Beverage.

You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update team on your various projects.

We have an opportunity for an experienced process driven, detailed Administrator that is fluent across Microsoft Suite.   Purchase Plus, Sidekick & Opera Cloud exposure &/or understanding would be advantageous.  This role is perfect for someone wanting to gain exposure to the dynamic hotel engineering operations for a 6 month fixed term, with the potential for extension.

Duties will include, but are not limited to:

• Email correspondence
• Handling of invoices, purchase orders & reconciliations.
• Communication with internal stakeholders, such as our Hotel Manager, leadership team & contractors  
• Follow up & update compliance requirements
• Extraction of data for reporting  

As Financial Controller, you will shape financial strategies, manage complex reporting processes, and lead initiatives to optimize our financial systems. You will guide daily financial operations, oversee payroll for a portfolio of properties, and ensure rigorous compliance with standards. You will lead the review of financial documents, approve requisitions and payments, and provide strategic oversight across accounts receivable, accounts payable and cashiering functions.  

You'll be instrumental in managing annual budgets, driving financial forecasts, and ensuring accurate statutory reporting. Your leadership will inspire your team, foster a culture of excellence, and drive continuous innovation and improvements. This is an outstanding opportunity for a seasoned finance professional to make a significant impact within a global leader in the industry.

We are currently hiring for various culinary positions! If you have experience in fast-paced restaurant or event environments, we’d love to hear from you. You’ll be serving high-quality food across multiple outlets, including à la carte, buffet, cold larder, mise-en-place, and banquets.

We’re looking for candidates with a broad range of cooking styles and techniques, a strong commitment to culinary excellence, and proven experience. Your expertise in time management and passion for exceptional dining will help you thrive in our team.

In this unique role you'll get an opportunity to practise and enhance your people leadership skills, and grow your operational management skills. This role reports to the Operations Manager of the hotel and takes ownership over The Social, our in house restaurant and collaborates closely with the Sales and Marketing and Kitchen teams to ensure our functions and conferences are a wonderful experience. 

The key responsibilities in this role are unique to this hotel and include:

• Rostering to ensure coverage is maintained at all time - this includes supporting the team to find coverage during times of illness
• Being an integral part of service - there are times when you will be the only person on shift and it's a requirement that you are a 'hands-on' professional. 
• Ownership of guest experience in the restaurant
• Ordering and Stock Control - You will have responsibility of all ordering and inventory for the restaurant and liaising with the Executive Chef and Sales and Marketing for conferences and events
• Reporting responsibilities - this includes daily, weekly, and monthly reporting requirements
• Ensuring the team are trained as F&B superstars and are also growing and learning new skills for their own development
• Recruitment for the team as required with the assistance of the Talent and Culture Manager

We are seeking a dynamic and experienced Marketing Manager to join Mondrian Gold Coast’s pre-opening team to debut one of the most exciting and disruptive luxury lifestyle brands in Australia.  

The Marketing Manager will work closely with the Director of Marketing, Hotel commercial team and global brand marketing teams to ideate, create and execute brand marketing, media relations, digital and social campaigns that gains cut-through and drives topline revenue.  The position will be required to manage the hotel, F&B and spa venues social media channels, content strategy and online presence inclusive of working with nominated agencies and analytical reporting.  

HOW YOUR DAY LOOKS LIKE (JOB RESPONSIBILITIES):  

• Ensure that Mondrian Gold Coast brand image, marketing, social and photography guidelines are upheld reviewing all in-house and external facing materials as directed by the Director of Marketing.   

• Manage Mondrian Gold Coast, F&B and spa venues all social media channels (Instagram, Facebook and LinkedIn) both via a social media agency and directly.   

• Drive forward the implementation of brand and tactical marketing activities for F&B, spa, hotel programming, leisure activations and unique venues. 

• Support the implementation of the hotel, F&B and spa media relations strategies.   

• Coordinate internal and external PR activities.    

• Executes and collaborates with hotel, F&B and spa teams to coordinate photoshoots, releases, and other materials on file for publicity.    

• Work with the Director of Marketing to implement the hotel’s digital strategy to increase web contribution for the hotel, F&B and spa reservations via the nominated booking platform.   

• Adept at using Instagram, Facebook and LinkedIn and adhering to Ennismore’s social media policies, connectivity and social media channel and analytics tool.    

• Solid understanding of social paid media strategies and execution. 

The People and Culture Manager will play a pivotal role in bringing Mondrian Gold Coast to life by attracting, nurturing, and retaining exceptional talent. This role is designed for an agent of change with expertise in HR processes, employee engagement, learning and development, performance and talent management. Your ability to challenge the status quo will be instrumental in fostering a culture of excellence.

Reporting to the Director of People and Culture, you will align our People and Culture strategies with the resort's overarching goals. Serving as a strategic partner to the Departmental Leaders, you will represent the voice of our employees, ensuring their needs and aspirations are at the forefront of our people agenda.

Team Member Relations

• Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. 
• Work alongside the departmental leaders to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the employee in keeping with the company policy and local labour law.
• Be the champion of processes to ensure that the leaders understand their role in the process as well as the fair treatment of team members.

Team Member Engagement and Communications

• Strive to increase team member engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals.  Ensure the consistent delivery of business and team member information with transparency so that each team member understands how they contribute to the company’s success. 
• Arrange to have fun at work by facilitating a calendar of team member events including town halls where team members are celebrated and recognised.

Recruitment

• Ensure the recruitment of new hires are a fit and match for the Mondrian Brand and understand our ethos and vision. Ensure they are introduced into the Company through Mondrian’s specific on-boarding process.
• Actively promote and market the Mondrian brand as an “Employer of Choice” through advertising collateral and presentations.

Learning & Talent Development

• Ensure each department have adequate Departmental trainers to create a consistent training program in line with the Mondrian Service standards.
• Facilitate the Mondrian Onboarding program and maintain compliance in all mandatory training.

Performance Management

• Have a transparent development program in place for all front line, supervisory and mid-managerial positions in conjunction with the People & Culture leader and Department Leaders.
• Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.

As Head Chef, you’ll oversee the daily culinary operations of our convention centre, from crafting fresh, memorable dishes to enforcing rigorous quality control. You'll play a crucial role in developing and nurturing your team by designing comprehensive training programs, providing regular feedback, and fostering a collaborative environment where every team member can thrive. Your leadership will empower your team to reach their full potential and contribute significantly to our culinary success.

In addition to team development, you will manage food costs, coordinate with purchasing to meet daily requirements, and adhere to budget guidelines. Your careful planning and inventory control will be key in maintaining profitability while ensuring our culinary standards remain exceptional.

We value strong leadership and teamwork. We’re seeking someone who can inspire and guide our kitchen team, embody Accor values, and combine culinary excellence with financial acumen. If you’re a proactive chef with a flair for innovation and a commitment to effective financial management, this is your opportunity to make a meaningful impact.

A crucial part of the commercial engine, the Commercial Coordinator is pivotal in supporting the department team members – General Manager, Sales, Marketing + Revenue in administrative duties and assist with the coordination of their activities. Reporting to the Director of Sales, this role will also be key to assist in all areas of direct sales efforts to increase hotel market share, maintain a high level of customer service while bringing an unparalleled approach to converting group and leisure business.

RESPONSIBILITIES

• Support Commercial team members in the form of, but not limited to, generating reports, preparing proposals/contracts, creating presentations, booking travel.
• Manage sales systems such as ANAIS, Cvent, and Delphi.
• Distribute sales leads and work in line with business needs.
• Conducting cold calls for comparative purposes and new lead searches.
• Coordinate group requests once the contract has been signed and hand over all details to Groups Reservations/Catering & Events Manager.
• Lead special projects as assigned.
• Attend regular commercial meetings for minute taking.
• Coordinate and collaborate on site client visits.
• Helping with the welcoming process for new members.
• Build rapport and strong relations with Mondrian Gold Coast Team Members.
• Adhere to the highest standards of professional contact and customer service with clientele.
• Attend to telephone and email enquiries in a timely manner, both internally & externally.
• Assist with promotions and the preparation of products and services.
• Support with sales trip/trade show preparation.
• Maintaining stock of printed material and merchandise.
• Keep things running smoothly!

Our Housekeeping department is the heart of our hotel's operations. As a Room Attendant, you'll be vital in maintaining the pristine condition and cleanliness of all suites and rooms. Your main tasks will involve thoroughly cleaning guest rooms and public areas to the highest standards, managing linen and guest amenities supplies, and following proper procedures to report any lost property.

Casual loaded pay rates starting from $31.23 per hour on weekdays and up to $43.72 per hour on Sundays!

Casual Storeperson required for casual shifts.

Current working rights within Australia are required for this position

As a member of the Accor team you will support our logistics operations across both the Domestic and International airports.

Supporting our Qantas Lounges team, core responsibilities for this position include:                                                   

• Manual handling duties -  Liaising with external freight distributors and suppliers delivery stock to the airport.
• Checking delivery notes and receival stock via airport security
• Maintaining stock control                         
• Supporting our front of house and kitchen teams with restocking key service points such as bar and kitchen fridge and freezers and food and beverage storage areas. 
• Strong understanding of Workplace Health and Safety                                     

Accor Benefits include:

• Staff meals during each shift
• Free airport parking
• Uniforms and dry cleaning included
• Amazing Accor accommodation and food and beverage discounts
• 6 Months service+ - Staff flight discounts

As a Commis Chef at Sofitel Brisbane Central, you will have the opportunity to choose where you practise your culinary skills, as we offer positions across various kitchens including: A la Carte; Pastry; Cold Larder; and Production. Our kitchens service multiple hotel outlets and services such as breakfast, lunch, dinner, in-room dining, buffet, patisserie, meetings, events and the Club lounge.

With state-of-the-art kitchens catering to all areas of food production, we encourage you to tell us your passion and we’ll develop a culinary career plan for you!

Key Responsibilities:

• Assist in the preparation and cooking of dishes according to the established recipes and standards.
• Support the senior chefs in maintaining high standards of food presentation and quality.
• Perform basic kitchen tasks, such as chopping, peeling, and cleaning, to ensure efficient kitchen operations.
• Help in managing inventory by properly storing and handling ingredients and supplies.
• Adhere to all food hygiene and safety regulations, ensuring a clean and organized work area.
• Participate in team meetings and training sessions to continuously improve culinary skills and knowledge.
• Collaborate with kitchen staff to maintain a positive and productive work environment.

As a Commis Chef at Sofitel Brisbane Central, you will have the opportunity to choose where you practise your culinary skills, as we offer positions across various kitchens including: A la Carte; Pastry; Cold Larder; and Production. Our kitchens service multiple hotel outlets and services such as breakfast, lunch, dinner, in-room dining, buffet, patisserie, meetings, events and the Club lounge.

With state-of-the-art kitchens catering to all areas of food production, we encourage you to tell us your passion and we’ll develop a culinary career plan for you!

Key Responsibilities:

• Assist in the preparation and cooking of dishes according to the established recipes and standards.
• Support the senior chefs in maintaining high standards of food presentation and quality.
• Perform basic kitchen tasks, such as chopping, peeling, and cleaning, to ensure efficient kitchen operations.
• Help in managing inventory by properly storing and handling ingredients and supplies.
• Adhere to all food hygiene and safety regulations, ensuring a clean and organized work area.
• Participate in team meetings and training sessions to continuously improve culinary skills and knowledge.
• Collaborate with kitchen staff to maintain a positive and productive work environment.

As a Commis Chef at Sofitel Brisbane Central, you will have the opportunity to choose where you practise your culinary skills, as we offer positions across various kitchens including: A la Carte; Pastry; Cold Larder; and Production. Our kitchens service multiple hotel outlets and services such as breakfast, lunch, dinner, in-room dining, buffet, patisserie, meetings, events and the Club lounge.

With state-of-the-art kitchens catering to all areas of food production, we encourage you to tell us your passion and we’ll develop a culinary career plan for you!

Key Responsibilities:

• Assist in the preparation and cooking of dishes according to the established recipes and standards.
• Support the senior chefs in maintaining high standards of food presentation and quality.
• Perform basic kitchen tasks, such as chopping, peeling, and cleaning, to ensure efficient kitchen operations.
• Help in managing inventory by properly storing and handling ingredients and supplies.
• Adhere to all food hygiene and safety regulations, ensuring a clean and organized work area.
• Participate in team meetings and training sessions to continuously improve culinary skills and knowledge.
• Collaborate with kitchen staff to maintain a positive and productive work environment.

As a Guest Serve Agent, you will work across all areas of the Front Office. No two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check-in, check-out, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.

What you will be doing:

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills
• Provide guests and visitors with local information from your vast array of knowledge regarding the city attractions and amenities

WHAT YOU WILL BE DOING:

Be the face of the hotel, the key point of contact for guests arriving and departing the hotel, and liaise with guests to ensure an exceptional level of luxury service is delivered. Create the Magnifique Moments that last!

As a Porter, your passion for the property, and your respect for our guests’ belongings will ensure that our guests feel welcome as soon as they arrive. 

What you'll be doing:

• Engage with our guests on arrival, departure and during their stay through reception and concierge duties
• Receive guest vehicles and luggage and ensure care is taken to move them to their next destination
• Provide recommendations and information about Brisbane and its surrounds to our guests
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Provide exceptional service and product knowledge to proactively upsell hotel products and services.

Elevate your career by joining the prestigious Sofitel Brisbane Central, where excellence is not just a standard but a way of life. We are currently seeking a full time Demi Chef to join Sofitel Brisbane Central’s culinary brigade.

As an experienced member of the kitchen team, you will assist to supervise operational aspects of the kitchen and junior Chefs, and ensure food hygiene and safety procedures are followed.

Elevate your career to a whole new level with us and join our high-performing kitchen team.

We are currently seeking a Full Time Chef de Partie – Pastry to join Sofitel Brisbane Central’s culinary brigade.

You will be a key driver in bringing to life the creations of our French boulangerie, Chou Chou. You will work as part of a small team to produce pastries and gateaux for Chou Chou and other hotel areas.

As an experienced member of the kitchen team, you will play a significant role in supervising operational aspects of the kitchen and ensure food hygiene and safety procedures are followed.

What you will be doing:

• Be responsible for the pastry kitchen in the absence of the Sous Chefs
• Produce pastries and gateaux for Chou Chou boulangerie
• Ensure employees are following procedures according to department and hotel policies
• Follow stock rotation and minimum wastage by control procedures and ensure adequate supplies are available for service
• Maintain strict food hygiene and safety procedures
• Prepare and produce menu items to established recipes and methods ensuring the production of high-quality food
• Assist with the maintenance of programs to ensure high standards of cleanliness and organisation within the kitchen and related outlets.

Elevate your career by joining the prestigious Sofitel Brisbane Central with the largest conferencing operation in Brisbane, where excellence is not just a standard but a way of life.

We are currently seeking dedicated and enthusiastic individuals for various casual and part time roles within our Conference and Events Operations team.

Success in this role is the ability to learn quickly and the desire to provide phenomenal service to our guests whilst working well with others as an all-rounder and team player. Perfectly suited to those who have a basic level of food and beverage service skills and are eager to learn from on-the-job training. Ensure client expectations are met, delivering food and beverage service that exudes luxury and aligns with Sofitel brand standards.

A Responsible Service of Alcohol certificate, positive attitude, immaculate personal presentation and the ability to say “Bonjour” is a must.  

Event set up and pack down - Food and Beverage Attendant

Work with your team to set up and pack down conference rooms promptly and accurately to the specifications described on the function sheets ensuring cleanliness and organisation, and assist in various food and beverage duties as needed. Physical capability to move heavy items as needed and practice safe handling at all times.

• Availability: Full availability required

Barista

The Banquet Barista is responsible for preparing and serving a variety of coffee and espresso beverages during banquet events. They ensure high-quality service, maintain cleanliness and organization of the barista station, and provide a pleasant guest experience.

• Availability: Monday – Thursday from 6 AM

Bartender

Prepare and serve beverages, maintain the bar area, engage with guests, and uphold the Sofitel standard of service.

• Availability: Tuesday – Friday from 4 PM

Overnight Food and Beverage Attendant

Provide food and beverage service during overnight hours, ensure timely delivery of services. Take responsibility for your designated rooms or sections during service.

• Availability: Wednesday – Friday, 10 PM - 5 AM

Elevate your career by joining the prestigious Sofitel Brisbane Central, where excellence is not just a standard but a way of life. We are seeking highly motivated individuals to fill the role of Food and Beverage Attendants in various exclusive outlets within our hotel, including the renowned Suzette Restaurant and the sophisticated Cuvee Lounge Bar. As a member of our team, you will play a significant role in delivering unparalleled service to our valuable guests, contributing to the epitome of luxury hospitality.

A Responsible Service of Alcohol certificate, a positive demeanour, impeccable personal presentation, and the ability to greet guests with a warm "Bonjour" are essential prerequisites for this position.

Food and Beverage Attendant – Suzette Restaurant (Casual)

As a representative of Sofitel, you will be responsible for delivering buffet breakfast service in addition to providing memorable experiences through a la carte lunch and dinner services for the esteemed guests at Suzette, the flagship restaurant of Sofitel Brisbane Central.

You’ll excel in this role if you have:

• Flexibility to commence work at either 5:30 AM or 6 AM
• Availability during shifts from 11 AM to 3 PM and 3 PM to 11 PM
• Weekend availability, as weekends are our peak operational periods
• Responsible Service of Alcohol qualification
• Basic proficiency in food and beverage service skills, encompassing guest greetings, order-taking, and maintaining cleanliness
• Exemplary personal presentation standards.

Food and Beverage Attendant – Cuvee Lounge Bar (Part Time and Casual)

As a member of our team at the Cuvee Lounge Bar, you will have an exceptional opportunity to create lasting memories for our guests during their special occasions.

You’ll excel in this role if you have:

• Availability to work from 11 AM to 11 PM
• Responsible Service of Alcohol qualification
• Warm, outgoing personality and a high level of personal presentation in line with our brand standards
• Demonstrated experience in a bar or lounge setting, with expertise in wine, spirits, and cocktails
• Capacity to work effectively both independently and as part of a team with minimal supervision
• Proactive ability to anticipate and address guest needs, maintaining a professional and welcoming demeanor.

First impressions are everything! As an ambassador of our Front Office Reception team, you will take care of the guests from the moment they arrive at the hotel through to their departure, ensuring they have a memorable experience with us. You will be the face of the hotel, the key point of contact for guests and a Heartist who delivers cousu main moments and an exceptional level of luxury experience.  

You’ll excel in this role if you are energetic, self-motivated, have attention to detail, and are passionate about creating exceptional service experiences. A key to success in this position is the ability to deliver incredible guest service and understanding of how to ensure the safety and security of the property.

What you will be doing:

• Engage with our guests on check in, check out and during their stay through reception and concierge duties
• Handle guest concerns efficiently to guarantee memorable moments for our guests
• Assist in providing recommendations and information about Brisbane and its surrounds to our guests
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Provide exceptional service and product knowledge to proactively upsell hotel products and services.

Be the face of the hotel, the key point of contact for guests arriving and departing the hotel, and liaise with guests to ensure an exceptional level of luxury service is delivered. Create the Magnifique Moments that last!

As a Porter, your passion for the property, and your respect for our guests’ belongings will ensure that our guests feel welcome as soon as they arrive. 

What you'll be doing:

• Engage with our guests on arrival, departure and during their stay through reception and concierge duties
• Receive guest vehicles and luggage and ensure care is taken to move them to their next destination
• Provide recommendations and information about Brisbane and its surrounds to our guests
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Provide exceptional service and product knowledge to proactively upsell hotel products and services.

As an Assistant Night Manager, you will manage the hotel’s nightly operations when the Night Manager is rostered off. Success in this position is ensuring a high level of guest satisfaction, being a responsible and respectful leader to others, and guiding a small team to accurately balance the books during the quietest time of the day.

Night work is not for everyone, but does have advantages – flexibility to do school drop off/pick up, availability to study and the freedom to choose how to spend your days. This role is often underestimated and overlooked, however comes with an above industry award pay rate and special night benefits such as free parking. 

On the job training will be provided, along with support to advance your knowledge with formal study or qualifications if you chose. Create your pathway to a career in Finance, Front Office or Management with Sofitel Brisbane and Accor.

What you will be doing:

• Provide supervision and support to the night team in the absence of the Night Manager
• Ensure the hotel auditing process is conducted accurately
• Deliver luxury service to internal and external guests
• Ensure the health and safety of all guests, visitors, and employees
• Process financial transactions and produce reports.