Total 11 job vacancies by AccorHotel

You may have previous experience as a Room Attendant or Cleaner, or just want to get fit whilst getting paid for it. Regardless of your level of experience, there are a few things that would make you shine in this role, having energy and a positive attitude, good time management skills and let's not forget your meticulous attention to detail.

We are seeking someone who goes that extra mile to provide a memorable guest experience. You will enjoy working in a team environment and have the flexibility to work over a seven day roster. If you are looking to work school hours then this job is perfect for you!

What You Will Be Doing:

• Motivating, engaging and training your housekeeping team
• Managing all operational and financial outcomes for the department
• Organise and allocate rooms for the rostered team members on shift
• Ensure appropriate chemical safety and Workplace Health & Safety standards and practices are maintained
• Going above and beyond to exceed guest expectations
• Working autonomously and building strong bonds with all departments
• Follow departmental policies and procedures and service standards 
• Maintaining training and cleaning records

An exciting opportunity exists for a hospitality professional who is highly motivated and driven to join our team as a Food and Beverage Supervisor

Key Responsibilities:

• Provide efficient, friendly, and professional beverage service whilst familiarising yourself with VIP and regular guests to meet their needs.
• Implement systems to maintain control of bar service equipment, conduct regular stocktakes, and ensure accurate guest billing.
• Establish and uphold cleaning schedules for the restaurant area, maintaining the highest hygiene standards.
• Ensure team members are knowledgeable about current menu and promotions, maximising sales opportunities.
• Oversee mise en place, back-of-house operations, and cellar management to maintain high standards throughout the establishment.

Key Responsibilities

• Manage arrivals and departures of everyone visiting our hotel
• Provide exceptional guest service by responding to guest requests efficiently and courteously
• Maintain a high level of professionalism and accuracy with all accounting functions
• Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met
• Actively resolve guest issues and challenges presented on shift

This role is based within the Chairman's Lounge, a small fine dining restaurant and lounge area that offers an a la carte menu designed by Neil Perry Consulting.  Service is discrete yet attentive, providing friendly and efficient food and beverage offerings that meets our passengers’ expectations.

Our Senior Duty Manager will provide service from the heart across our 3 Lounges, reporting to the Lounge Manager you will be responsible for a team of supervisors and F&B Attendants.

• Lead by example to provide efficient, friendly & professional food & beverage service to all guests
• Responsible for managing the front of house operations to ensure we are providing the high-quality service to our customers.
• Supervision and support of all lounge areas as required
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Handle different guest challenges and situations and be part of the first response emergency team.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff.
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints, forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training 
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage.
• Check discrepancy report and action accordingly.
• Train junior team member and co-ordinate the monthly on the job training for the whole department
• Log and inform your Manager of any system problems & workplace injuries.
• Assisting with protecting and maintaining control of the lounge and bar areas.

The position:

Reporting directly to the General Manager as part of our Leadership Team, you will be responsible for overseeing the venue's large scale Food & Beverage operations.

We are looking for a natural leader passionate in Food & Beverage who will inspire, innovate and empower those around them whilst being responsible for driving the financial success of the department with proven ability to lead a high performing team.

This role is instrumental to the Leadership Team of the Hotel as we continue to grow our business and provide a unique offering to our customers and team. With an eye for detail and a flair for creativity you will lead the team in providing a high level guest experience.

Responsibilities include:

• Managing the Food & Beverage operations for our hotel. Including: First Edition restuarant, Room Service, Minibar and Conference & Events.
• Co-ordination between the Food & Beverage team and other departments to ensure successful communication of all relevant information.
• Preparation of monthly reports. Including: forecasting, budgeting and analysis of monthly results.
• Stimulating customer-focused service and taking it to the next level
• Taking ownership of all guest feedback and leading the change.

THE ROLE: 

Reporting to the Front Office Manager, you will be responsible for assisting the Front Office Manager in managing the day to day operations of the Front Office team. 

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

• Evaluate guest satisfaction, monitor trends and drive the continuous improvement of our team and processes.
• Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
• Ensure accuracy of data and reporting.
• Oversee lobby services ensuring guest arrival and departure experiences are seamless.
• Liaise daily with our Reservations Team.
• Manage customer relations, ensuring truly memorable experiences are delivered for our guests.
• Be our ‘Loyalty Champion’ striving to recruit new members to our loyalty program.
• Ensure sufficient labour coverage in key areas.

Are you looking to climb the ladder in the hospitality industry? Let’s start with the good stuff...

What are the benefits?

• Qantas & Jetstar Discounts– Domestic & International Travel (T&C Apply)
• Hotel discounts worldwide and exclusive travel benefits 
• Free staff meals
• Free Parking
• Parental leave

Who are we?

Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. We are Accor.

What do we do?

Every day we connect with thousands of travellers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a comfortable stop on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.

About the role?

Our Senior Duty Manager will provide service from the heart across our 3 Lounges, reporting to the Lounge Manager you will be responsible for a team of supervisors and F&B Attendants.

What you will be doing: 

• Lead by example to provide efficient, friendly & professional food & beverage service to all guests.
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff.
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager.
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training.
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected.

In this role it is required to have the ability to work a 24/7 rotating roster, hold a valid Responsible Service of Alcohol certificate and the ability to pass a Federal Police Clearance to enable your work in the Airport. You must also have Australian working rights to be considered for this role.

Key Responsibilities

• Manage arrivals and departures of everyone visiting our hotel
• Provide exceptional guest service by responding to guest requests efficiently and courteously
• Maintain a high level of professionalism and accuracy with all accounting functions
• Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met
• Actively resolve guest issues and challenges presented on shift

Do you enjoy creating memorable guest experiences? Join our team as our next Guest Service Agent and build your career with Accor! 

Currently, we are looking for a highly motivated and passionate Guest Service Agent to join Novotel in Canberra.

The successful candidate will have a love for delivering exceptional guest service and have an eye for accuracy. Reporting to the Front Office Manager, will be responsible for the following duties:

• Providing high standard of customer service at all times
• Attending guests’ phone calls, managing inquires, and check in & check out of guests
• Offering and promoting products/services to guests
• Undertaking general clerical & administrative duties where needed