THE ROLE:
Reporting to the Front Office Manager, you will be responsible for assisting the Front Office Manager in managing the day to day operations of the Front Office team.
This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:
- Evaluate guest satisfaction, monitor trends and drive the continuous improvement of our team and processes.
- Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
- Ensure accuracy of data and reporting.
- Oversee lobby services ensuring guest arrival and departure experiences are seamless.
- Liaise daily with our Reservations Team.
- Manage customer relations, ensuring truly memorable experiences are delivered for our guests.
- Be our ‘Loyalty Champion’ striving to recruit new members to our loyalty program.
- Ensure sufficient labour coverage in key areas.
