Total 18 job vacancies by AccorHotel

This is a unique opportunity to join a passionate and collaborative Talent & Culture team and develop your skills and knowledge in the field of Human Resources.  It can be an entry-level role and an incredible opportunity to enhance your communications, leadership, and organisation skills, or it can be suited to an experienced admin superstar or coordinator. This will be perfect for an existing hotelier wishing to continue their love and passion for people and diversity in the world of HR, a school leaver or someone looking for a change in their career.

Key responsibilities include: 

• Assistance with the end-to-end recruitment process
• Champion contract preparation, and other pre-induction duties
• Coordinate the induction and onboarding process of new employees
• Organise employee engagement activities
• Support the T&C team with ad-hoc HR projects and initiatives
• Assist with Learning & Development scheduling and recording
• Maintaining staff records, reports, and compliance
• Assisting with Health & Safety and Sustainability (ESG)

ALL about the role:

• Ensure consistent great food production, in line with the high-quality standards
• Perform tasks within a timely manner
• Keep all working areas clean and tidy and ensure no cross contaminating
• Assist other departments wherever necessary and maintain good working relationships
• Report maintenance, hygiene and hazard issues
• Comply with hotel security, fire regulations and all health and safety and food safety legislation
• Awareness departmental targets and strive to achieve them as part of the team
• Meet all health and hygiene requirements
• Be environmentally aware

• An unbridled passion for food and a love of sharing your 'food stories' with our patrons
• Exceptional leadership skills with demonstrated results in developing and motivating teams. Your lead-by-example approach will be infectious
• The ability to coordinate and manage the day-to-day F&B operations whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day
• Be a calming influence amid a highly pressured, fast-paced environment, with the ability to sustain and drive positive morale creating a culture that people want to be a part of
• Have a flexible approach to adapting to guest requests, and have the necessary skills to actively resolve complaints and challenges presented by customers

• You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.
• Clean all assigned guestrooms to standard
• Take initiative to apersonalisedlized experience for the guest
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service

ALL about the role:

• Create high-quality dishes, manage kitchen operations, and develop new menu items whilst mentoring junior staff members
• Assist with the implementation of programs to ensure high standards of cleanliness and organisation within the kitchen
• Have a genuine passion for what you do, keep up with new food trends, and actively contribute to menu development
• Liaise with Restaurant team regarding the availability of menu items, additions to the menu and any relevant changes
• Ensure strict stock rotation and minimum wastage.  Ensure stock control procedures are implemented and maintained

At Accor, we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Centrally located on Macquarie Street, the 296-room Ibis Styles Hobart is Tasmania's largest hotel and is a short walk from Hobart's famous waterfront and Salamanca Market.

We are seeking a part-time Guest Service Agent who wants more than just a job. Come, share your passion and start your journey with us at the Ibis Styles Hobart!

As a Guest Serve Agent, you will work across all areas of the Front Office. No two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check-in, check-out, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.

What you will be doing:

• Provide efficient, friendly and professional service to all guests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.
• Logging all guest requests to ensure all request are met within established timeframes
• Following up with the relevant team member to ensure guest requests are being fulfilled
• Assisting and directing guests with local attractions and directions
• Securely storing and delivering guest luggage
• Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience

All about the role

A rare opportunity to join and lead the of Mr Good Guy.  A pivotal role in the business, the role reports to the Hotel Operations Manager.  The role will suit someone looking to expand or take the next step in their career.   This is a full-time role that will require flexibility with working mornings, nights and weekends.  A sneak peak of what the role entails:

• A full-time role, reporting to the Hotel Operations Manager;
• Ensuring that rosters are compliant with business demands and budgeted manning guides;
• On-boarding and training of all new and current staff, ensuring support is provided to the team at all times;
• Bring a creative element to the venue and work closely with the broader team to curate quarterly promotions;
• Monitor all daily sales, ordering, and costs for the venue;
• Maximising revenue growth opportunities
• Work in conjunction with all stakeholders to ensure smooth venue operations and functions;
• Liaise with the kitchen team regarding menu changes, selling strategies, customer feedback and service issues.

Your expertise will enable you to provide VIP service to our guests.  Your typical duties will include but won't be limited to:

• Welcoming our late arrival guests and farewelling our early departures.
• Managing daily reconciliation of hotel outlets and completing daily revenue postings.
• Preparing and distributing relevant reports to inter departments.
• Managing and confirming reservation details and accounts for in-house guests details ensuring all details are recorded accurately.
• Collating paperwork for departures and coordinate with the Front Office team.
• Providing supervision and support to the Front Office team and other departments when required.
• Responding to guest enquires and requests in a timely manner.
• Ensuring an effective handover of issues is conveyed at the start and end of each shift between Night Audit and Reception.
• Maximising guest satisfaction as well as the safety and security of the property.
• Attending to guests requests efficiently and effectively in order to ensure total customer satisfaction.
• Assist with and cover valet parking as required.

Mr Good Guy is seeking Food & Beverage Attendants to join our team. Help us celebrate the notion of Asian street food with a modern, urban twist at Mr Good Guy Hobart! 

Located in the Ibis Styles Hobart, Mr Good Guy takes you deep into the night markets of Asia, allowing our guests to experience the hawker food found in the backstreets and laneways of South-East Asia in the heart of Hobart. We pride ourselves on our fun, contemporary and authentic menu that showcases local produce and international favourites.

You will join our Food & Beverage team and assist in the smooth operation of our F&B outlets. Your food and beverage knowledge is unrivalled. You are guest obsessed and have built your reputation on delivering exceptional dining experiences with a focus on building a culture of intuitive service that creates special moments for all guests. You will be part of a F&B team that delivers outstanding service across breakfast, lunch and dinner, as well as an extensive bar offering and our meetings & events space.

ALL about the role:

• Plan, develop and implement promotional strategies and marketing plans.​

• Upholding the portfolio brand standards, maximizing profitability, meeting targets and exceeding clients' needs​

• Work collaboratively with the entire Sales & Marketing team to achieve overall business objectives.​

• Understand competitor strengths and ongoing sales activities​

• Liaise with the Accor National Sales team to ensure access to key accounts and maximize any sales opportunities.​

• You will guide and lead other team members to succeed in setting goals. 

• An unbridled passion for food and a love of sharing your 'food stories' with our patrons. Experience and knowledge of Asian cuisine are preferred
• The confidence to explain our menu to guests with gusto, assisting those with special dietary needs or preferences as well as providing enthusiastic assistance when recommending wine and beverages
• An ability to find the "Yes" in every situation
• A passion for maximising sales opportunities by upselling items
• A calm nature in the midst of a fast-paced environment
• The necessary skills to actively resolve complaints and challenges presented by customers.
• A team player with the ability to assist in all areas of F&B operations during peak times
• The drive to make Mr Good Guy a destination restaurant for South East Asian cuisine in Hobart!

What you'll be doing:

• Use the hotel systems to process and input all reservations types in an accurate and efficient manner.
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Possess strong organisational skills and ability to prioritise workflow and workload individually and across the team.
• Respond to guest calls according to hotel policy and ensuring an outstanding guest experience.
• Co-ordinate group reservations.
• Ensure arrivals list is checked on a daily basis to displaying correct rate and market codes.
• Ensure accurate data is recorded for all reservations.

• Business Development and Account Management within multiple market segments focusing on increasing demand and conversion.
• Implementation of personal sales call plan program with regular follow up on effectiveness, change where appropriate to respond to market business needs
• Conduct Market Research to source new business
• Proactively selling Accor products and services
• Maintain effective communication with the Director of Commercial providing market intelligence on a regular basis and understanding of competitor strengths weaknesses and ongoing sales activities
• Liaise with Accor National Sales to ensure hotels has access to key accounts and maximise any sales opportunities.
• Assist in developing sales strategies across market segments and implement and monitor effectiveness of same.
• Develop and maintain relationships with third party partners
• Participate and represent hotel at key industry / trade events that will ensure an appropriate return on investment.
• Have a complete understanding of the Hotel’s sales vision, its products, services, and rate structure to fulfil business objectives. 
• Maintain existing customer base to ensure their business is retained by building and developing relationships.
• Ensure penetration of existing accounts to establish greater awareness of hotel and group products/series to maximize sales opportunities.
• Identify and convert sales leads into new business opportunities.

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day. 
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.

• Alongside our Head Chef, help lead a diverse team to create an outstanding dining experience for our guests delivering consistent, high-quality food and an exceptional dining experience.
• Have a genuine passion for what you do, keeping up to date with new food trends, and actively contributing to menu development.
• Be a calming influence in the midst of a high pressured, fast paced environment, with the ability to sustain and drive positive team morale creating a culture that people want to be part of.
• Be a progressive, creative professional who remains pragmatic and focused in an ever changing and challenging environment.
• Have a flexible approach to adapting to guest requests.
• Effective leadership skills including the ability to train and mentor your team. 
• Capability to manage & monitor financial budgets and food & labour costs.
• Ability to maintain high and consistent food standards at all times while following HACCP procedures. 
• Foster positive relationships with other key managers, department heads and suppliers to meet business needs.
• Be flexible and rotate to work across breakfast, lunch and dinner to ensure service standards expected are being achieved.

At Accor, we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Centrally located on Macquarie Street, the 296-room Ibis Styles Hobart is Tasmania's largest hotel and is a short walk from Hobart's famous waterfront and Salamanca Market.

We are seeking a part-time Guest Service Agent who wants more than just a job. Come, share your passion and start your journey with us at the Ibis Styles Hobart!

As a Guest Serve Agent, you will work across all areas of the Front Office. No two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check-in, check-out, valet parking, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.

What you will be doing:

• Provide efficient, friendly and professional service to all guests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.
• Logging all guest requests to ensure all request are met within established timeframes
• Following up with the relevant team member to ensure guest requests are being fulfilled
• Assisting and directing guests with local attractions and directions
• Securely storing and delivering guest luggage
• Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience

• An unbridled passion for food and a love of sharing your 'food stories' with our patrons. Experience and knowledge of Asian cuisine are preferred
• The confidence to explain our menu to guests with gusto, assisting those with special dietary needs or preferences as well as providing enthusiastic assistance when recommending wine and beverages
• An ability to find the "Yes" in every situation
• A passion for maximising sales opportunities by upselling items
• A calm nature in the midst of a fast-paced environment
• The necessary skills to actively resolve complaints and challenges presented by customers.
• A team player with the ability to assist in all areas of F&B operations during peak times
• The drive to make Mr Good Guy a destination restaurant for South East Asian cuisine in Hobart!

• Assist the Director of Revenue in the daily implementation of hotel strategies for pricing, availability and distribution.
• Data analysis and reporting for key stakeholders in the business.
• Assist drive performance for targets such as RGI, Budgeted Revenue and Forecast Accuracy.
• Work with the S&M teams on group quoting, and to deliver promotions and packages.
• Open to flexibility with regard to working location – you can be based in one of the hotels, a hybrid arrangement, or a work-from-home arrangement depending on your location.