Total 7 media management manager job vacancies in broadbeach

A Career that lets your passion shine:

• Manage day-to-day operations of a the Treasure Cove gaming and bar venue within Sofitel
• Ensure compliance with all gaming and liquor regulations
• Build and maintain strong relationships with local repeat clientele and hotel guests
• Monitor and optimize venue performance, including financials and customer experience
• Oversee food and beverage service to ensure high standards
• Work closely with the Director of Food & Beverage and Head Chef to promote bar and dining options in your venue

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.  

A Career that lets your passion shine  

• Lead the reservations team, monitoring and measuring daily performance to maximise revenue opportunities while providing exceptional service to guests via telephone and email.

• Create and manage reservations via the hotels systems ensuring accurate booking rates, dates and booking details.

• Actively work with the Front Office team on how to sell the hotel, convert enquiries to reservations and be aware of all promotions.

• Provide exceptional customer service, listening to guests in order to understand their needs and offer the most suitable options.

• Work with Sales & Marketing to promote packages and special offers, while monitoring Group Reservations ensuring quotes are being actioned in a timely manner.

• Establish pick up trends, occupancy history, and market segment development to facilitate accurate forecasting.

• Control rooms inventory including allotments, groups and individual reservations.

• Work closely with the Revenue Manager in determining pricing planning and provide input into forecast figures.

• Promote all hotel facilities, cross sell and upsell where appropriate.

• Maintain the highest level of customer service, exceeding guest expectations at every opportunity.
• Lead, motivate and manage all Front Office ambassadors, ensuring the efficient completion of all duties.
• Direct and coordinate lobby activities, fostering a welcoming, luxurious and efficient environment.
• Conduct regular training sessions to enhance ambassador skills and knowledge.
• Collaborate with other departments to ensure timely resolution of guest requests, such as Housekeeping, Engineering and Food & Beverage.
• Drive revenue through promoting upselling strategies within the team while setting targets and incentives
• Champion loyalty as you promote the Accor Live Limitless program and provide an exceptional level of service and care to our most loyal members.
• Devise departmental rosters in line with occupancy and business demands, while remaining aware of and in line with budgets.

Reporting to the Night Manager, you will be responsible for general front office and night audit duties including maintaining guest accounts, posting charges, reconciling payments and generating daily reports. You will assist in the management of the team and ensure the overnight processes run smoothly and the hotel is operating safely overnight.

Reporting to the Hotel Manager, this role is integral to the daily operation of the hotel. You will be responsible for the Front Office, Telephones (PABX) and Concierge functions and will liaise with other Departments to ensure that the hotel maintains five-star standards.

This hands-on leadership role will allow you to share your passion for exceptional service by driving service initiatives and coaching, motivating and engaging your team to ensure that our guests have a memorable experience that makes them feel welcome and valued, exceeding their expectations. 

We are seeking a passionate and innovative Conference and Events Operations Manager to join our team on a 12 month parental leave contract.  This is a ‘hands on’ role and working alongside your team you will deliver exceptional service to our guests making their experience at the Sofitel Gold Coast Broadbeach “Magnifique”. 

The Role

• Ensuring conference, functions and events are operated in an efficient and profitable manner
• Ensuring team members are trained and competent in all service procedures to ensure a luxury guest experience 
• Ensuring the ordering and replenishment of all stock required for the efficient and smooth running of the department i.e. bar and floor.
• Liaising with customers and Chef/Kitchen brigade to ensure service times are adhered to
• Monitoring the financial results of the department, managing and forecasting wage costs and all other expenses
• Working closely with the Conference and Events team to ensure smooth transitions from planning to execution 

We are seeking a passionate and innovative Conference and Events Operations Manager to join our team on a 12 month parental leave contract.  This is a ‘hands on’ role and working alongside your team you will deliver exceptional service to our guests making their experience at the Sofitel Gold Coast Broadbeach “Magnifique”. 

The Role

• Ensuring conference, functions and events are operated in an efficient and profitable manner
• Ensuring team members are trained and competent in all service procedures to ensure a luxury guest experience 
• Ensuring the ordering and replenishment of all stock required for the efficient and smooth running of the department i.e. bar and floor.
• Liaising with customers and Chef/Kitchen brigade to ensure service times are adhered to
• Monitoring the financial results of the department, managing and forecasting wage costs and all other expenses
• Working closely with the Conference and Events team to ensure smooth transitions from planning to execution