Total 12 affairs manager job vacancies in Adelaide, South Australia

Our Assistant Managers are critical to delivering seamless service throughout the hotel. Some of the key responsibilities
are

• Leading the guest experience at check in and check out
• Proactively seeking feedback from guests and resolving any issues to a high satisfaction
• Coaching and supporting team members
• Ensuring safety and security standards are achieved in the hotel consistently
• Driving Loyalty members experience and onboarding
• Providing support across other departments as required

Through your passion and motivation, you will be responsible for overseeing business development and growth across varied market segments and winning new business for Sofitel Adelaide. Focused on driving sales and promoting positive culture within the team, you are a high performing individual who loves the chase; and more importantly the win. Being professional and knowledgeable in the market, staying informed of developments to capitalise on relevant business opportunities, and building strong relationships with new and existing clients are essential.

Reporting to the Director of Sales, you will assist the department to drive growth, support the C&E Team and join a culture of guest focused professionals. You will be:

• Responsible for securing new business and growing share from existing accounts.
• Collaborate with partners to drive conversion.
• Work with internal stakeholders to over-achieve on budgeted revenue.
• Implement a personal sales call plan program with regular follow up on effectiveness, changing and adapting where appropriate to respond to market business needs.

We are looking for a night owl, someone who loves to work within a small team in a quiet environment during the overnight shift. The role requires someone with great focus and a solid understanding of the day to day operations of a hotel. You will be working a combination of Night auditor and Night Manager shifts according to schedule. Some of the key duties you will perform are:

• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure strict procedures are followed for all cash/credit, accounting and banking procedures, issue of keys and guest confidentiality.
• Be aware of room availability and sensitively manage overbooking situations where relocations are required.
• Carry out reception duties as required.
• Assist, as required, calls for reservations.
• Supervise night lobby services including car parking, portering, room service, security and public area cleaning.
• Attend to any disputes referred, ensuring total guest satisfaction. Resolve disputes personally where possible; avoid referring the guest to another person; resolve the issue and offer recover; act quickly to draw the matter to resolution.

We are looking for a night owl, someone who loves to work within a small team in a quiet environment during the overnight shift. The role requires someone with great focus and a solid understanding of the day to day operations of a hotel. You will be working an average of 2-3 shifts per week as a Night auditor or Night Manager. Some of the key duties you will perform are:

• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure strict procedures are followed for all cash/credit, accounting and banking procedures, issue of keys and guest confidentiality.
• Be aware of room availability and sensitively manage overbooking situations where relocations are required.
• Carry out reception duties as required.
• Assist, as required, calls for reservations.
• Supervise night lobby services including car parking, portering, room service, security and public area cleaning.
• Attend to any disputes referred, ensuring total guest satisfaction. Resolve disputes personally where possible; avoid referring the guest to another person; resolve the issue and offer recover; act quickly to draw the matter to resolution.

• Management of the Hotel Front Office operation to achieve a reputation as a market leader
• Run and actively participate in weekly Front Office meetings, respecting the confidentiality of issues which may be discussed formally or informally.
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.
• Supervision of lobby services (including Car parking and Porter services where applicable), ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly, focusing on guest needs as a priority.
• Operation of an effective night audit function in conjunction with the Financial Controller.  Accuracy of this daily function being paramount while maintaining customer focus.
• Preparation of Front Office monthly reports, commenting on key company performances and forecasts.
• Ensure public areas are clean and well presented with regular monitoring.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.
• Any other duties assigned by your manager.

What you will be doing:

• Prioritise and respond to daily maintenance requests to ensure the smooth running of the hotel
• Ensuring the guest experience is memorable and positive through the maintenance of the hotel facilities
• Plan and carry out preventive maintenance throughout the hotel
• Manage complex projects to deliver a luxury product and service
• Responsible for the overall energy management and conservation of the hotel
• Manage the engagement of contractors within the hotel, ensuring work is to standard, to manufacturers specification, in line with legislative requirements and completed within budget and on time
• Routine management of fire alarms and emergency lighting
• Chief Warden responsibilities
• Assisting hotel management with emergencies and maintenance issues and incidents
• Ensure all staff are competent in the safe and effective use of equipment and chemicals
• Actively participate in activities to support the Accor and Sofitel Risk Management program

Reporting directly to the Hotel General Manager, this hands-on but autonomous role will be responsible for the efficient and effective operation of the Talent & Culture (HR) Department. You will work 3 days per week in a 0.6 FTE role with some flexibility in days. In this true generalist role, your main responsibilities will include:

• Managing every aspect of the employee lifecycle
• Provision of advice and support to department managers
• Act as the first point of contact for HR queries from the team
• Prepare monthly HR and business reporting
• Manage communication channels through to team members
• Participate strategically in the team engagement action plan
• Manage industrial relations, ensuring legislative compliance and best practices are met

What you will be doing:

• Lead and supervise Food & Beverage service within the restaurant and bar, to ensure service standards are followed with a friendly, genuine and engaging experience
• Prepare forecasts reports for the restaurant and roster staff accordingly
• Assist the Restaurant Manager and Sommelier in purchasing, stock control and management
• Ensure that standard operating procedures for Food & Beverage outlets are updated and followed
• Assist to build and develop a high performing team by leading and mentoring with a collaborative, motivational and empowering approach

Duties and Responsibilities:

• Oversee the day-to-day operations of the restaurant and bar, including opening and closing procedures, shift scheduling, and staff management;
• Lead the way in concept activation and team selection
• Develop and drive service principles and culture
• Grow Revenue internally and externally through Marketing activations
• Be the face of the new product to customers
• Implement strategies to enhance the overall customer experience;
• Develop and manage a budget, driving revenue and closely monitoring expenses in order achieve financial targets;
• Analyse financial reports, sales data, and other key performance indicators to identify areas for improvement
• Collaborate with the culinary team to develop innovative menus and create a visual and visceral dining experience
• Ensure compliance with health and safety regulations, food handling guidelines, and licensing requirements;  HACCP understanding welcomed
• Monitor inventory levels, order supplies and ingredients, and manage costs to maximize profitability;
• Recruit, hire, train, motivate and develop a high-performing team of employees
• Handling customer inquiries or complaints promptly and professionally. 

As the Multi-Hotel Reservations Manager, you will play a pivotal role in overseeing the reservations operations for the two of our hotels:

• Novotel Melbourne South Wharf
• Ibis Melbourne Glen Waverley

Based at Novotel Melbourne South Wharf, you will be responsible for managing a team of reservation specialists, optimizing occupancy rates, and ensuring a seamless booking process for our guests. The ideal candidate will have a strong background in hotel reservations management, exceptional organizational skills, and a passion for delivering exceptional customer service.

What you will be doing:

• Lead and inspire Reservations team to achieve performance targets and provide excellent customer service
• Develop and implement strategies to maximise room occupancy
• Oversee the Opera reservation system, ensuring accurate and up-to-date information
• Foster a guest-centric culture, ensuring that the team provide friendly, efficient and personalised service to guests
• Generate and analyse reservation reports to identify trends, opportunities and areas for improvement
• Conduct training sessions for the team to enhance their skills and keep them informed about latest industry trends and best practice

Reliable and engaging. As a Duty Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

What you will be doing:

• Lead and supervise the day-to-day hotel operations to ensure service standards are followed with friendly and engaging service
• Supervision of lobby services including concierge, ensuring guest arrivals and departures are as efficient as possible
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalise service
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield