Total 548 quality assurance executive job vacancies in Quality Assurance / Control category in Australia

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage. 

We work on projects of all sizes from one-off developments to mega-programmes, from planning the future development across Infrastructure projects to site-based construction of individual projects, while helping the largest companies in the world. We cover everything from leading teams, planning works, tracking progress and business case delivery to bringing assets into use. 

In a Quality Assurance role, you will have knowledge in: 

• Produce audit schedules to cover all project requirements and conduct audits 
• Defining quality procedures in conjunction with operating staff 
• Ensuring procedures are properly understood and implemented 
• Agreeing standards and establishing clearly defined quality methods 
• Setting up and maintaining controls and documented procedures 
• Identifying with management relevant quality-related training needs 
• Collating and analysing quality performance data and charts against defined parameters 
• Promoting quality achievement and performance improvement throughout the organisation 
• Setting QA compliance objectives and ensuring that targets are achieved 
• Producing management systems / functional discipline reports 

Company:

Description:

Mercer is seeking candidates for the following position based in Melbourne:

Quality and Care Associate (Aged Care) - Care & Living with Mercer

Care & Living with Mercer (CaLM) is a unique service helping ageing Australians and their carers understand and more easily access aged care and living options. The guidance and advice is made available to Australians through their employer or Superannuation fund as a benefit, via selected financial advisors or to consumers directly. CaLM has the goal of being the most widely used service of its kind in Australia.

As the Quality and Care Associate you will be primarily responsible for maintaining an up-to-date database of carefully vetted Aged Care providers. This is primarily achieved by building and maintaining connection with care providers, visiting aged care facilities, reaching out to provider contacts and systematically updating the database. The Quality and Care Associate supports a team of Care Consultants by assisting with Plan Reviews, reporting and generating provider information that is accurate and fit-for-purpose.

What is in it for you?

At Mercer, we recognise that our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities which will support and nurture you with every opportunity to reach your full potential.

We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more!

• Flexible work arrangements
• Leading training and development program
• Professional environment where your career path really matters and is supported in our global organisation
• Great team environment with energetic and supportive colleagues
• Genuine work life balance

Key Responsibilities:

• Perform due diligence of vetted aged care providers:
  • Manage and maintain the process for conducting due diligence of providers that Care & Living with Mercer will recommend to customers, including updating the due diligence spreadsheet and input fields as required
  • Manage and maintain the database of vetted providers and their associated status (recommend, do not recommend, on hold)
  • Work in partnership with the Care Consultant team to initiate provider due diligence when required for customers and update provider due diligence records when Care Consultants have new information, based on interaction with providers
  • Build relationships with providers’ contacts to build and develop the knowledge, brand and trust of Care & Living with Mercer with these contacts
• Information library: Maintain correct and up-to-date content of the Information Library with changes provided by DCM Media, as well as any changes requested by the Product & Operations Leader
• Customer Plan actions: Maintain the content of the Plan actions and related information based on changes requested by the Care Consultant Leader and Product & Operations Leader
• Periodic reporting: Collect required reporting data from Care Consultants and report in format required for other functions within Care & Living with Mercer, such as Client Growth Leader and Marketing Manager
• Periodically support completion of customer Plan reviews with Care Consultant team members
• Stay abreast on industry news and developments that may impact Care & Living with Mercer’s services

What you need to have: 

• Administration experience, ideally in Aged Care
• Ability to build strong relationships with providers through regular visits, phone interaction and emails
• Excellent verbal and written communication, particularly with negotiation and persuasion
• Outstanding customer service

What makes you stand out:

• Aged care industry experience
• Experience in Allied Health
• Sales experience

About us:

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter 

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.

Aegros is Latin for ‘Patient’. We chose this name because it speaks to our focus on the patient. Every day we strive to place the patient first by providing therapeutic plasma products they would not otherwise be able to access.

At Aegros we believe access to life saving therapeutic plasma drugs is a human right and not a privilege. In a nutshell our mission is to put the patients first through innovation.

Over 30 years we have developed our HaemaFrac™ process which enables countries to turn human plasma they collected into life saving hyperimmune products.

It's no secret that Aegros is expanding rapidly! An exciting opportunity has arisen for a Quality Control Manager to join our team. Reporting to the Chief RAQA, you will be responsible for reviewing and approving specifications, testing data and things that affect the quality of the finished product to ensure no errors along with the final product itself.

In this role you will be instrumental in leading the Quality Control team ensuring conformance to GLP and that the highest standard of quality is maintained as we embark on our journey of qualifying our equipment in our newly build laboratories.

The role will require to manage and lead a growing team.

What you will be involved in………

• Perform full spectrum of QC function.

• Set-up and maintain QC laboratory.

• Ensure QC and operational compliance with regulatory requirements.

• Lead for key QC systems such as testing, release of raw materials and finished products, etc.

• Support QA & RA activities.

• Lead in developing and implementing quality strategies and key reporting metrics.

• Evaluates production capabilities and recommend improvements.

• Provide technical assessment and serve as subject matter subject.

• Deviation and compliant management, Products and Materials Release, Validation and Change Control Support, New product introduction and Documentation Control to ensure an efficient operational QC system that assures full compliance with company policies, regulatory requirement and cGMP

• Responsible for ensuring that product to be released meets specification and regulatory requirements

• Responsible for providing quality control oversight for Operations activities

• Raise OOS and lead the investigations.

• Ensure the effectiveness of investigations and to make decisions on the adequacy of investigations, root cause analysis and corrective and preventive actions

• Ensure inspection readiness of the area with respect to all internal and external audits. When required provide responses and timely follow up on relevant corrective actions and commitments made as a result of the inspections, communicating with TGA and other regulatory agencies as necessary.

• Establishing appropriate controls for the QC Laboratory.

• Provide support/guidance for the implementation and maintenance of corporate and cGMP standards.

• Perform all duties necessary to confirm compliance with local regulatory and company requirements.

What we would expect from you:

• Perform full spectrum of QC function.

• Set-up and maintain QC laboratory.

• Ensure QC and operational compliance with regulatory requirements.

• Lead for key QC systems such as testing, release of raw materials and finished products, etc.

• Support QA & RA activities.

• Lead in developing and implementing quality strategies and key reporting metrics.

• Evaluates production capabilities and recommend improvements.

• Provide technical assessment and serve as subject matter subject.

• Deviation and compliant management, Products and Materials Release, Validation and Change Control Support, New product introduction and Documentation Control to ensure an efficient operational QC system that assures full compliance with company policies, regulatory requirement and cGMP

• Responsible for ensuring that product to be released meets specification and regulatory requirements

• Responsible for providing quality control oversight for Operations activities

• Raise OOS and lead the investigations.

• Ensure the effectiveness of investigations and to make decisions on the adequacy of investigations, root cause analysis and corrective and preventive actions

• Ensure inspection readiness of the area with respect to all internal and external audits. When required provide responses and timely follow up on relevant corrective actions and commitments made as a result of the inspections, communicating with TGA and other regulatory agencies as necessary.

• Establishing appropriate controls for the QC Laboratory.

• Provide support/guidance for the implementation and maintenance of corporate and cGMP standards.

• Perform all duties necessary to confirm compliance with local regulatory and company requirements.

• Ability to work on several projects simultaneously

Here’s what we can offer you…

• An environment which allows the individual to grow alongside the company

• A role that provides the bandwidth to explore innovative solutions while keeping patients at the centre of everything we do

• The chance to work with global industry experts in an organisation where success will be defined not just on successful delivery of goals but on how they were achieved

• A multicultural environment where every voice is heard

• Competitive remuneration package which includes an annual Bonus + Employee Share Options

• Close to public transport

Interested? Apply today...!!!!

Please note the successful candidate must complete a pre-employment medical assessment and undergo background history checks for any items which may be relevant to the duties of the role.

Applicants must be authorised to work in Australia.

The Quality Assurance Consultant is involved in the provision of high quality, factually accurate and timely medico-legal reports.

Key responsibilities include, but are not limited to:

• Review of medico-legal reports in line with quality framework and relevant regulations and legislation
• Building sustainable relationships, connections and trust with customers and experts through open and interactive communication
• Work collaboratively with team members to ensure prioritisation of workflow
• Provide feedback and training for medical experts on medico-legal report writing
• Resolve emerging problems & handle customer complaints by providing appropriate solutions and alternatives within time limits, follow ups to ensure resolution, customer record interactions and escalation

Are you an experienced cleaning professional with great communication skills?  Do you focus on quality and have an eye for precision and detail?  We are looking for a supervisor who can guide and direct our domestic cleaning and catering staff to ensure a high standard of service is maintained across a number of site departments. 

Positioned as our ‘in-field’ supervisor, you will also be responsible for the collaboration of room cleanliness audits, food standard audits and reporting functions.  You will manage guest relations and be a key point of contact for guest related enquiries, escalating as required to management.  

This is the perfect opportunity to build your remote site experience by bringing your significant experience in the cleaning/hospitality industry and your well demonstrated supervisory & leadership capacity.

Key duties will include:

• manage staffing rosters, room cleaning & maintenance scheduling
• training of staff across both domestic cleaning and food services 
• implement hazard identification, risk assessment and safe work SOP's
• auditing our housekeeping department to ensure room cleaning standards are met
• assistance with accommodation bookings and office duties

Who are we looking for?    

You will be safety first focused, have a solutions mindset and excellent analytical skills along with proficiency across accommodation management software and generally strong technology skills.

You are the 'backbone' of our remote sites team and will contribute extensively to the effective day to day operations and service solution for our customers, ensuring that each experience is as close to that feeling of being in a home away from home.

It is essential you are a team player, happy to assist and get 'hands on' in the retail space, housekeeping, general mine site cleaning and other miscellaneous tasks as required.

This position is a FIFO 5/2 role from Townsville or Rockhampton, however other roster patterns may be considered for the right applicant. Our Quality Assurance Officers are required to work up to 10 hours per day.

Why choose Sodexo?    

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.    

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet. 

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.    

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!   

How to apply?   

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.     

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.    

What are you waiting for? Submit your application today and become part of the Sodexo family!    

Do you possess extensive expertise as a Quality and Compliance Officer, showcasing exceptional clinical knowledge and auditing experience, coupled with highly refined skills in time management, communication, and IT?

We are looking for a Quality and Compliance Officer to join our team. Candidates for this opportunity should be Registered Nurses. While this is a full-time work from home (WFH) position, regular intrastate and interstate travel will be necessary to visit our facilities located in regional and remote areas of Tasmania, Victoria, and NSW.

The Position:

The role of a Quality and Compliance Officer involves offering support and assistance to the Quality Manager in ensuring the efficient monitoring of compliance functions and the implementation of various quality-related initiatives.

What you can bring to the role:

• Successful completion of a Bachelor of Nursing or equivalent.
• Sound clinical knowledge including an understanding of current best practice.
• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• High level ability to utilise information management and computer systems.
• Working knowledge of the requirements of the Aged Care Standards, Specified Care and Service Principles of the Aged Care Act, Documentation Standards, Residents Rights, Aged Care Funding Instrument and other relevant legislation, regulations and codes of practices.
• Excellent communicational, organisational, and time management skills with the ability to establish priorities, manage workloads and meet required deadlines.
• NDIS Worker Screening certification.
• Capacity to travel interstate as required.
• Demonstrated ability to use initiative, research and apply sound judgement to contribute to decision making and continuous improvements.
• A clear understanding of the importance of confidentiality in the context of the position.

Requirements of the Role:

• Undertake a range of audits against the accreditation standards related to residential aged care and home care.
• Work collaboratively with the Chief Quality and Risk Officer in identifying areas for continuous improvement to support quality and compliance.
• Work collaboratively with the Chief Quality and Risk Officer in the development of projects to support quality and compliance.
• Assist and support the Chief Quality and Risk Officer in the development and implementation of best practice policy and process.
• Develop and maintain a high level working knowledge of the electronic clinical support systems.
• Assist and support the Chief Quality and Risk Officer in developing, conveying and delivering on individual and organisational plans for continuous improvement.
• Maintain documented evidence of the organisations Quality Management Systems across all sites.
• Risk identification and mitigation.
• Trending and analysis.
• Preparation for external regulator visits including reaccreditation.
• Assistance with Gap Analysis and on-site support.
• Education including Quality related education as required by Facility or State.
• Oversight and support of clinical practice/medication practice.
• Attendance at internal and external meetings – as required by the business or at the direction of Chief Quality and Risk Officer.
• Attendance at announced/unannounced commission visits as needed.
• Care Manager support.
• Orientation of new management team members.
• Understand, comply with and report in line with the Serious Incident Reporting Scheme (SIRS).
• Oversight of facilities to ensure compliance that is delivered within the framework of Respect’s policies and procedures, legislative requirements, and meet the relevant service standards.
• Any other task as directed by the Chief Quality and Risk Officer.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• The ability to work from home.
• A competitive salary and flexibility.
• Salary packaging as a not-for-profit charitable organisation which can save an additional $5,000 in tax.
• Meaningful work in a purpose-driven organisation.
• A healthy and positive working culture.
• Learning, development, and growth opportunities..

Could you be our next Quality Assurance Manager?

As the Quality Assurance Manager, you will be responsible for developing and implementing strategic and tactical programs to manage assigned food categories and suppliers. Your primary goal is to ensure that McDonald's food safety and quality standards are consistently met. This role involves collaboration with internal departments, crisis management, and effective communication.

What can you expect on a day-to-day basis?

• Clearly communicate McDonald’s expectations to suppliers and establish performance criteria
• Monitor and manage designated categories to ensure compliance with McDonald’s food safety, quality, and other standards
• Ensure supplier compliance to the McDonalds Sensory standards for Core & local products
• Collaborate with McDonald’s Strategic Sourcing team to foster strong business relationships with suppliers
• Work closely with global leads to drive Food Safety & Quality improvements in designated categories
• Partner with the Menu team to provide expertise on food safety, regulatory, nutrition, and McDonald's requirements for new products
• Conduct food safety and quality validations for new products in alignment with category requirements
• Validate new equipment suitability for restaurant operations in collaboration with the equipment team
• Establish and maintain food safety systems for products and restaurant food handling in assigned categories
• Facilitate resolution of food quality issues with restaurant operations, suppliers, customer service and other departments
• Provide industry expertise on McDonald’s products, packaging, and processing

Grow your career with a global retailer as a Specialist within our Quality Assurance team at ALDI Australia, based in Minchinbury. This position is an 18 months fixed-term opportunity.

Step into this role, where you'll become a key part of a team that stands as the guardians of product safety and quality for the National Buying department. Our Quality Assurance team are the watchful eyes ensuring the smooth and effective implementation of critical processes throughout the entire lifecycle of a product.

Your role will play a crucial part in ensuring that ALDI's products maintain the highest standard of quality and safety. By ensuring each product's journey from conception to our stores is seamless and up to our exacting standards, you make a real difference to our customers' experience.

What does the role look like? 

• Collaborate with key stakeholders to develop, communicate and update QA requirements in accordance with ALDI standards and legislation
• Provide technical consultancy to the wider Buying teams and ensure they are kept up to date with changing compliance requirements/standards
• Develop, review and maintain product specifications and QA requirements considering mandatory standards, industry standards and in-house requirements
• Liaise with the suppliers’ QA teams, testing laboratories and Buying teams on technical enquiries
• Work with the Buying teams and suppliers to continuously improve ALDI branded products
• Facilitate the external assessment and approval of products, its labelling, artwork and corresponding claims
• Participate in QA projects and process alternations. Support the adjustment of documentation
• Monitor complaint trends and assess products against customer complaints as required
• Use initiative to control, manage and continually improve the quality and efficiency of work in area of responsibility

What You Will Be Doing.

Key Responsibilities include, but are not limited to:

• Review and check for accuracy of a medical file received, ensuring no privacy is breached. Name and DOB on medical evidence must match case to ensure no breach is committed.
• Review and check for accurate and full responses to questions within treating Doctor's reports.
• Call and follow up with GP clinics or Hospitals where cases have missing or incomplete information.
• Ensure documents are linked to cases/queues correctly within our document management system, medEbridge.

BESIX Watpac are currently looking for State Quality Manager to join our NSW business working closely with our senior management across all of our projects to drive our quality objectives. Duties include:

• Proactively drive company safety policies, practices and procedures in compliance with OH&S legislative requirements to provide a safe workplace at all times.
• Ensure compliance with the requirements of Quality Assurance Standards ISO 900
• Ensure coordination and adequate support in the implementation of the company’s Quality & Environmental policies is given to all levels of management and supervision, and to liaise directly with managers in the company to achieve the company’s stated objectives.
• Assist project managers with implementation of Quality & Environmental systems including Environmental Monitoring, Inspection and Testing regimes on projects and provide support and technical assistance to site.
• Provide recommendations for management review toward Systems/Operational improvement.
• Initiate and maintain Quality & Environmental system documentation including, manuals, procedures forms and project management plans.
• Coordinate the maintenance of company based information regarding acceptable Subcontractors/Suppliers, provide evaluations based on review of submitted documentation, or other approved criteria.
• Develop, establish and maintain a record storage system and the company Record Management System to meet Quality and statutory requirements.
• Establish and maintain a programme of internal quality & environmental management system auditing to measure and control effectiveness of the systems.
• Coordinate and maintain the company’s best practice accreditation with DSTAR.

Do you inspire people to learn? Are you a qualified, experienced trainer passionate about delivering best in class customer experiences who can deliver results?

We are looking for an experienced trainer to design, develop and roll out customer service excellence training to our national frontline teams. 

Rentokil Initial is one of the largest business services companies in the world. Our company operates in all major economies of Europe, North America, Africa, Asia and the Pacific. The company has some 78,000 employees providing a range of support services in over 50 countries worldwide.

To be successful in this role you will display demonstrated understanding of Contact Centre CX concepts and a variety of interactions practices, quality initiatives, coaching and mentoring, internal sales and the unique demands of frontline staff.

In this role, you will:

• Determine the training requirements for various teams.
• Develop training materials including video tutorials, guidelines and SOP’s
• Determine instructional methods such as individual training, online, face to face, demonstrations, meetings and workshops
• Customer service training as well as personal development for employees
• Foster the highest level of  customer service both internally and externally to contribute to customer growth and satisfaction

Essential criteria:

• Nationally recognised Certificate IV Training & Assessment or other relative discipline
• Previous experience in training in a similar role
• Be able to travel to deliver training
• Confidence in delivering training across all levels of the business
• High level of proficiency in Microsoft applications

Desirable criteria:

• Possess solid business acumen
• Have the experience to show proven results in performance improvement
• Proficiency in Genesys pure cloud application

This is an exciting and challenging position with an organisation that values its people. In return you will be rewarded with a generous remuneration, onsite parking and ongoing support and training.

If this sounds like you, apply now!

Employee Testimonials -

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

Circular Plastics Australia (CPA) is a leading innovator in sustainable plastics recycling, specialising in the conversion of post-consumer plastics into food-grade rPET (recycled polyethylene terephthalate) resins. Our commitment to environmental responsibility and product quality drives our mission to reduce plastic waste and promote a circular economy. We are currently seeking a dedicated and detail-oriented Laboratory Technician to join our team at our state-of-the-art rPET recycling facility in Altona North.

About this opportunity

As a Laboratory Technician at CPA, you will play a crucial role in ensuring the highest standards of quality and safety in our rPET production process. You will be responsible for conducting laboratory tests, maintaining accurate records, and supporting the site management team in maintaining and improving product quality. This role requires a strong commitment to environmental sustainability and the ability to work in a fast-paced, collaborative team environment.

*** Candidates applying for this role must be available and willing to work weekend shifts

Your key responsibilities will be to:

• Quality (QA & QC) Testing: Perform routine quality control tests on in-process material and finished product, including hot-washed flake and rPET pellets.
• Record and analyse test results, ensuring data accuracy and integrity. Assist in identifying trends, deviations, and potential quality issues. 
• Equipment Maintenance: Maintain and calibrate laboratory equipment to ensure accuracy and reliability of test results. 
• Documentation: Maintain accurate and organized laboratory records, including test data, test methods, and quality control procedures. 
• Compliance: Adhere to safety protocols, quality control standards, and environmental regulations. Assist in audits and compliance inspections as required.
• Team Collaboration: Collaborate with cross-functional teams, to address quality issues, implement process improvements, and support continuous improvement initiatives.
• Stay current with industry best practices, new testing methods, and emerging technologies related to recycling and rPET production. Participate in training programs as required.

Your skills and experience

To be successful in this role, you’ll have:

• Prior experience in a quality control or laboratory technician role, preferably in a plastics or recycling environment, is not a must but considered highly desirable as a plus.
• Knowledge of laboratory testing methods and equipment, including spectrophotometers, rheometers, and mechanical testing machines.
• Experience with Good Laboratory Practice (GLP).
• Strong attention to detail and ability to follow strict testing protocols.
• Excellent organisational and record-keeping skills.
• Commitment to safety, environmental sustainability, and quality.
• Effective communication and teamwork skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, SharePoint,).

The Nine Publishing Technology team continually delivers and maintains premium, market leading digital products, including: smh.com.au, theage.com.au and afr.com.au across multiple platforms and systems.

Quality Engineers are responsible for the quality aspect in delivery of products and services that delight our customers, and grow the business.

In this role, your time will be spent shifting left. You'll be working as part of an agile squad, guiding engineers towards continuous delivery and quality best practice.

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala 

The quality and safety of products we sell to our customers are core to delivering a great experience at Koala within all countries that we currently operate in. This is a high paced and varied role playing an integral part in leading the Quality Team in all quality and compliance aspects; ultimately ensuring our manufacturing partners, products, and marketing claims align with our goals, commitments and values. This position will also be responsible to report key trends, insights and actions into key stakeholders within the business.

What is key to the success of this role @ Koala?

●      Based on Koala values, lead and develop people in the best way, delivery business result. (leadership)

●      Able to work independently or as part of a team with setting & follow up goals and priorities (organisation and prioritisation skills)

●      Deeply understand on quality matters’ contribution and impact to business, customers and suppliers. (Business mindset)

●      Able to engage with all types of internal stakeholders and explain complex issues or requirements in a clear and easy to understand manner (communication skills)

●      Where necessarily, influence outcomes / decisions by working collaboratory with various stakeholders to ensure a win-win outcome (communication skills)

●      Working to tight deadlines with a high degree of accuracy and attention to detail (accuracy and detail skills)

●      Able to produce and present reports, training and insights based on on various data sets (analytical and interpretation skills)

●      Champion the importance of product safety and quality throughout the business (leadership skills).

What are the key deliverables for this role?

Product Compliance (New Product Development)

●      Set way of working for product compliance during new product development phase.

●      Ensure that all new products launched by Koala are safe and fit for purpose.  This includes the regular review / updating of any specific Product Development Guidelines, ensuring the appropriate market regulatory requirements are also considered.

●      Work closely with external labs and third party to secure the legal requirements for different markets, has been clear and executed well.

●      Work closely with different authorities, to get latest information on any legal requirement updates, and understand how to implement updates into business.

●      Set up the testing plan both on time and resources-wise yearly, and follow-up status.

Quality Control (Existing Products)

●      Set quality performance KPI for overall business, different categories and suppliers.

●      Undertake regular reviews of existing products in range to determine the root causes of warranties and returns.  Based on these reviews, put in place corrective actions with factories to reduce manufacturing faults and defects.

●      Regularly review products against any current quality and regulatory compliance requirements to ensure they continue to be safe, fit for use and compliant to regulatory requirements in all markets we operate in.  This includes ongoing testing of products and materials where required.

●      Collaborate with various stakeholders within the business to draw insights that are driven by warranties and returns data, customer insights (formal) and customer service feedback to provide recommendations on further improvements that could be made to products (either current or future) and champion the continual improvement of existing products within the range.

●      Working closely with our factory partners, lodge regular credit claims based on the specific requirements of the Supplier and Warranty agreements.  Report back to the finance team on all credit claims successfully lodged.

●      Together with team, Investigate consumer complaints, quality failures and areas of further improvement, and work closely with the Quality team and other internal / external stakeholders to achieve positive outcomes.

●      Escalate any serious injuries or illnesses caused by products to the Director, Quality & Compliance manager to ensure these are appropriately handled by the business.

Ideal background…

●      Minimum 5 years Formal tertiary qualifications in QA/QC or relevant industry experience.

●      Experience with furniture, home furnishings or FMCG environment is preferred, but not limited.

●      People leadership experience is required.

●      Demonstrable experience in method validation is required

●      Demonstrable experience presenting and defending the quality control standards during regulatory inspections

●      High ability to work with both internal and external stakeholders while multitasking on a number of projects within a fast-paced environment

●      Excellent organisational skills, written & verbal communication skills and attention to detail

●      A ever-curious mindset that isn’t afraid to challenge the norms, wanting to learn and grow within the team and business

●      Did we mention that empathy is a must have? Our customers are at the heart of the business and an empathetic approach is a must at every touchpoint

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch!

• Hybrid work - the team is back in the Alexandria Treehouse 2-3+ days a week, with Tuesday lunches, Monthly barbies, socials and a stocked kitchen of healthy, local and organic produce to look forward to.
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam.
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days.
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1% and so much more.
• All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball. Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers page or the great work we do with Work180.

• Accountable for a technical area of the GROW’s QA ecosystem.
• Ensure that we are applying the best patterns, practices and principles in that area.
• Negotiate with the business how these patterns and practices will be applied, keeping in mind the commercial reality of risk vs reward trade-offs.
• Ensure there is a consistent, robust and smooth process for delivering change and improvements to my technical area.
• Establish meaningful processes and practices for contributions to my technical area improving our ability to deliver.
• The conduit between the architect team and the squads who are contributing to my technical area.
• Build out experimental solutions within my area, to evaluate potential strategic directions.
• Ensure I understand the planned changes to my area and can talk about them with confidence.
• Curious about areas that interface with my technical area and can provide sound advice to those areas about how my solutions add value.