Total 9 job vacancies by Medhealth

The Quality Assurance Consultant is involved in the provision of high quality, factually accurate and timely medico-legal reports. We are seeking to employ on a Part Time basis, 3 to 4 Days per week.

Key responsibilities include, but are not limited to:

• Review of medico-legal reports in line with quality framework and relevant regulations and legislation
• Building sustainable relationships, connections and trust with customers and experts through open and interactive communication
• Work collaboratively with team members to ensure prioritisation of workflow
• Provide feedback and training for medical experts on medico-legal report writing
• Resolve emerging problems & handle customer complaints by providing appropriate solutions and alternatives within time limits, follow ups to ensure resolution, customer record interactions and escalation

The Quality Assurance Consultant is involved in the provision of high quality, factually accurate and timely medico-legal reports.

Key responsibilities include, but are not limited to:

• Review of medico-legal reports in line with quality framework and relevant regulations and legislation
• Building sustainable relationships, connections and trust with customers and experts through open and interactive communication
• Work collaboratively with team members to ensure prioritisation of workflow
• Provide feedback and training for medical experts on medico-legal report writing
• Resolve emerging problems & handle customer complaints by providing appropriate solutions and alternatives within time limits, follow ups to ensure resolution, customer record interactions and escalation

         Key Responsibilities

• Assist facilitating training sessions
• Peer to peer support
• Documenting process, procedure, and customer guidelines
• Updating KMS with updated quality information
• Quality assurance transformation project work
• Learning & Development – assisting with the development of revised training material
• Attendance at monthly Technical and Training Meetings 
• Develop and maintain required competency standards within mlcoa’s Quality Review Framework
• Ensure currency of knowledge and skills of customer and legislative framework requirements 
• Complete and remain current with all mlcoa / MedHealth organisational compliance requirements 
   

The Quality Assurance Consultant is involved in the provision of high quality, factually accurate and timely medico-legal reports.

Key responsibilities include, but are not limited to:

• Review of medico-legal reports in line with quality framework and relevant regulations and legislation
• Building sustainable relationships, connections and trust with customers and experts through open and interactive communication
• Work collaboratively with team members to ensure prioritisation of workflow
• Provide feedback and training for medical experts on medico-legal report writing
• Resolve emerging problems & handle customer complaints by providing appropriate solutions and alternatives within time limits, follow ups to ensure resolution, customer record interactions and escalation

This role is to ensure the accuracy and quality of reports produced by Next Health consultants in a timely manner as well as providing consultants and customers with technical advice relating to reports and permanent impairment/disability assessments.

To coordinate and deliver a range of high quality, customer focused business administration support and duties for the provision of independent medical assessment and advice to Next Health team members, consultants, customers, clients and visitors.

• Undertake quality assurance of reports, AMS forms and permanent impairment/disability assessments and ensure they are compliant with:
  • Specific customer and/or legislative specifications;
  • Next Health standards and processes and;
  • Appropriate guidelines
• Identify inaccurate, deficient or incomplete reports and where necessary liaise with the relevant stakeholders (consultants, customers or team members) to get the matter resolved.
• Where required assist with consultant, customer or team member training sessions.
• Support the General Manager, Operations Manager and Report Production and Quality Coordinator in the induction of new consultants and new team members.
• Where required escalate to the Report Production and Quality Coordinator, consultant or customer any matter that requires intervention.
• Where applicable, advise consultants and customers of possible delays in turnaround times.
• Prioritise according to consultant availability, customer special requests and urgent requests.

About the role

We are looking for someone to deliver and conduct Sarbanes-Oxley (SOX) Compliance tests for the MedHealth Group on a monthly and quarterly basis to assess financial reporting controls and procedures.

Some of what you’ll be doing

• Implement processes to support the delivery of Sarbanes-Oxley (SOX) Compliance tests on a fortnightly, monthly and quarterly basis
• Ensure Sarbanes-Oxley (SOX) Compliance tests are carried out within set timeframes as per MedHealth processes and procedures
• Liaise with relevant stakeholders to gather appropriate information to support testing
• Reporting and monitoring of non-conformances, working with the relevant business units to ensure timely corrective action
• Provide testing feedback and work with business units to ensure identified areas for improvement are addressed and actioned
• Assist with the development and implementation of new processes to ensure compliance standards  
• Review and support the development of internal policies and procedures to ensure compliance with relevant standards
• Actively identify opportunities for continuous improvement
• Maintain a customer focus at all times and a commitment to deliver service excellence

We are seeking a Quality Lead to develop and lead Cogent’s quality program across the 24/7 injury management hotline and medical bookings business streams. This includes management of the quality framework, such as conducting administrative audits of our business streams, as well as contributing to continuous improvement.  This role can be full time or part time with hybrid working arrangements.

Tasks include but not limited to:

• Develop and maintain the Quality Framework for all business streams including training, accreditation, auditing and continuous improvement.
• Support the operational team leaders for internal escalations for customer quality issues, investigating and developing process and system improvements.
• Create and organise a CPD events calendar to support the professional development of our employees.
• Delivery of regular reporting and review on internal case review meetings addressing quality and clinical continuous improvement.

A full position description is available by emailing [email protected] 

The Quality Assurance Consultant is involved in the provision of high quality, factually accurate and timely medico-legal reports.

Key responsibilities include, but are not limited to:

• Review of medico-legal reports in line with quality framework and relevant regulations and legislation
• Building sustainable relationships, connections and trust with customers and experts through open and interactive communication
• Work collaboratively with team members to ensure prioritisation of workflow
• Provide feedback and training for medical experts on medico-legal report writing
• Resolve emerging problems & handle customer complaints by providing appropriate solutions and alternatives within time limits, follow ups to ensure resolution, customer record interactions and escalation

What You Will Be Doing.

Key Responsibilities include, but are not limited to:

• Review and check for accuracy of a medical file received, ensuring no privacy is breached. Name and DOB on medical evidence must match case to ensure no breach is committed.
• Review and check for accurate and full responses to questions within treating Doctor's reports.
• Call and follow up with GP clinics or Hospitals where cases have missing or incomplete information.
• Ensure documents are linked to cases/queues correctly within our document management system, medEbridge.