The Quality Assurance Consultant is involved in the provision of high quality, factually accurate and timely medico-legal reports.
Key responsibilities include, but are not limited to:
- Review of medico-legal reports in line with quality framework and relevant regulations and legislation
- Building sustainable relationships, connections and trust with customers and experts through open and interactive communication
- Work collaboratively with team members to ensure prioritisation of workflow
- Provide feedback and training for medical experts on medico-legal report writing
- Resolve emerging problems & handle customer complaints by providing appropriate solutions and alternatives within time limits, follow ups to ensure resolution, customer record interactions and escalation
