Total 5,959 relationship manager job vacancies in Others category in Australia

Be part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. 

About Us 

Journey Beyond is a national business focused on bringing Australia’s most unique and iconic experiences to life. Our aim is to take guests beyond, to ignite their imagination and to transform the amazing into the breath-taking. 

Our suite of iconic tourism brands stretches across Australia’s beautiful coastline and deep into the heart of our continent’s rich landscape. We own and operate Journey Beyond Rail Expeditions (The Ghan, Indian Pacific, Great Southern and The Overland), Rottnest Express, Cruise Whitsundays, Darwin Harbour Cruises, Sal Salis Ningaloo Reef, Outback Spirit, Melbourne Skydeck, Eureka 89, Journey Beyond Cruise Sydney and Horizontal Falls Seaplane Adventures. 

Outback Spirit Tours offers a range of unique adventure tours, desert safaris and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 9 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

Seven Spirit Bay is an iconic wilderness lodge located on the western side of Port Essington on the Cobourg Peninsula. It is only accessible by Outback Spirit boats or aircraft.

We are seeking a strong leader and motivated individual to manage our flagship lodge on a minimum 12 month contract.

This role will see you leading our team through the end of the 2024 touring and fishing seasons, carrying out maintenance in the off-season, and expertly leading your team through the entirety of the 2025 season.

The role will involve, but is not limited to:

• Managing team members, inspiring a passion for quality and professionalism
• Setting clear goals and expectations, ensuring team members are meeting targets and providing the team with regular feedback
• Lead and train the new and existing team members to ensure the standards and quality of work is consistent

• Actively working towards meeting the Net Promoter Scores (NPS)
• Supporting the continuous improvements of our lodge operations through proactive communications to the Operations Manager/General Manager
• Ensuring budgets are met and cost controlled across the lodge
• Deliver the business’ guest-facing experience, from strategy through to delivery
• Oversite of the food and beverage delivery, experience, and menu in conjunction with the Head Chef and the Kitchen team (this includes cost management, ordering, stock control and waste minimisation)
• Drive a culture of safety, ensuring all incidents and hazards are reported and investigated in a timely manner
• Complete all administrative tasks as required by the operations team
• Take an active role in recruitment, inductions, and team member training
• The off season duties will involve project management and liaising with various trades personnel

This is a live-in position in an extremely remote location. We provide flights to and from Seven Spirit Bay via Darwin and will ensure you have time-off and are able to go home while no tours are operating.

This is your opportunity to lead a fantastic team, experience new and exciting adventures and create lasting memories for our guests, team members, and yourself.

About You
You will have a passion to travel and a desire to experience working and living in a remote location with a love for sharing unique and iconic experiences. The ideal candidate will have:

• The availability to work in a remote location for long periods of time
• Pride in delivering exceptional standards of service, ensuring that guests leave us with memories that last a lifetime
• You will be extremely hands on with experience working across all departments of the Lodge's operations (food and beverage, customer service, housekeeping and grounds/building maintenance)
• A thorough understanding of utilities and equipment relating to generated power and bore water
• Knowledge of general maintenance and ability to carry out basic physical labour
• Previous experience managing a diverse team of people
• Previous experience working remotely or with limited face to face support from your direct manager
• Passion and enthusiasm for hospitality, travel, tourism and adventure
• High levels of interpersonal and communications skills
• 3-5 years’ experience in general hospitality management
• The ability to think on your feet while delivering within set time frames

Required Certificates/Licenses:

• A Responsible Service of Alcohol certificate
• Responsible Person Badge
• Remote First Aid certification (must include CPR)
• Food Safety Supervisor certificate
• An MR (H endorsed) license

• An attractive salary
• Onsite accommodation and meals
• A rare opportunity to live in one of the most spectacular settings
• The opportunity to gain a true appreciation of some culturally significant wilderness
• The amazing opportunity to work in a dynamic, growing tourism business
• Generous discounts on Journey Beyond travel and experiences.
• Up to 40% discount on Journey Beyond merchandise
• Study Assistance to prepare you for expanded career growth opportunities
• Access to leading Employee Assistance Program (EAP) providers

If you are interested in this role and you meet the criteria listed above, apply today. We can’t wait to hear from you!

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.  

A Career that lets your passion shine  

• Lead the reservations team, monitoring and measuring daily performance to maximise revenue opportunities while providing exceptional service to guests via telephone and email.

• Create and manage reservations via the hotels systems ensuring accurate booking rates, dates and booking details.

• Actively work with the Front Office team on how to sell the hotel, convert enquiries to reservations and be aware of all promotions.

• Provide exceptional customer service, listening to guests in order to understand their needs and offer the most suitable options.

• Work with Sales & Marketing to promote packages and special offers, while monitoring Group Reservations ensuring quotes are being actioned in a timely manner.

• Establish pick up trends, occupancy history, and market segment development to facilitate accurate forecasting.

• Control rooms inventory including allotments, groups and individual reservations.

• Work closely with the Revenue Manager in determining pricing planning and provide input into forecast figures.

• Promote all hotel facilities, cross sell and upsell where appropriate.

About the Job

You will play a pivotal leadership role in managing and overseeing all aspects of the farm operations. This includes leading a farm team, ensuring efficient operational logistics, devising and implementing strategic initiatives and budgets, and optimising the use of our substantial water resources. Your leadership will be crucial in driving farm performance while upholding our commitment to safety, providing meaningful long-term opportunities for our people and a positive impact on the local community and environment.  Reporting directly to the CEO, this is an exceptional opportunity to drive the operational performance of the farm while actively implementing farm management strategies and embedding regional relationships with service providers.

Key Responsibilities

• Provide strong safety leadership, promote and execute a positive safety culture across the farm.
• Foster effective teamwork and collaboration between employees, across farms and with management.
• Leading and developing a team of Area Managers and broader farm team to reach their individual and team potential.
• Complete farm resource plans and work closely with HR in the selection and recruitment farm employees.
• Mentor farm employees and provide the support required for them to grow and develop.
• Manage farm employee performance through identifying high performers, develop succession plans, identifying performance gaps and organise relevant training and development. 
• Operational and strategic management of the farming operations to meet investment performance objectives.
• Senior-level planning and strategy execution, including pre and post-season review and planning days.
• Working closely with corporate and agronomy team to develop and implement approved farm operating and capital budgets.
• Ensure cropping activities are well organised, resourced and production budgets are achieved with consideration to seasonal conditions.
• Manage the substantial water entitlement portfolio in line with licence rules, including the maintenance of accurate records. 
• Ensure accurate Oversee accurate and timing monthly administration tasks.
• Ensure accurate and timely farm management records and data within various management systems, including but not limited to Timesheets (Deputy), Farm Records (AgWorld), Accounts Payable (SAPConcur), Grain Management System (AgriChain), Contractor Management System (Protech) and Safety Management System (Lucidity).
• Review individual paddock / block performance and implement continuous improvement initiatives that maximise return.
• Implement and oversee processes, controls and policies as they relate to the Operations.
• Coordinate and execute farm capital improvement projects and R&M plans in line with approved budgets.   
• Managing relationships with a broad group of service providers, vendors, industry stakeholders, and business partners.
• Overseeing multiple operational and development projects.
• Monitoring and reporting on all facets of the operational and financial performance of the farming enterprise.
• Promote a culture that reflects the organisation’s values, encourages high performance and drives an inclusive and engaged culture.

About the Job

We need support in the form of a Farm Office Manager on a Full-time Basis. The Farm Office Manager plays a pivotal role in supporting both the Farm General Manager and Corporate team by overseeing essential administrative functions to ensure the smooth operation of the farm.  For the right candidate, we are willing to consider hybrid working arrangement, with 3 days in the Farm Office and 2 days from home.

Key Responsibilities:

• Oversee and maintain accurate and timely farm management records and data within various management systems, including but not limited to Timesheets (Deputy), Farm Records (AgWorld), Accounts Payable (SAPConcur), Grain Management System (AgriChain), Contractor Management System (Protech) and Safety Management System (Lucidity).
• Reviewing and coding accounts for payment.
• Reconciling corporate credit card purchases – NAB Flexipurchase.
• Maintain accurate asset records of farm infrastructure, plant and equipment, spare parts and inventory, including stocktakes.
• Registration & Licence payments and record keeping.
• Support the Farm Manager and team with budgets, presentations, and technology.
• Provide training and support to farm employees in farm management systems and ensure accurate record keeping.
• Facilitate onboarding of new employees and inductions.
• Facilitate onboarding of new contractors, including required pre-start paperwork and inductions in the Safety Management System.
• Maintain farm contractor register and coordinate associated paperwork.
• Provide Safety system user support to new starters and assist in recording and monitoring all identified risks, action items, and delivery dates.
• Review and monitor employee training requirements regarding Licences and Safety Training as well as personal development requirements.
• Manage office operations by handling inquiries, farm phone and email, and prioritising tasks.
• Any other administration tasks to help meet month-end reporting requirements.
• Filing, archiving, mail, and general office support.
• Local event management/travel assistance for company conferences, staff training, and onboarding.

Welcome to the adventure of a lifetime at the sensational Hotel Morris Sydney by Handwritten collection. 

Accor, a world-leading hospitality group is managing this beautiful boutique hotel and will be one of Australia’s first Handwritten Collection hotels. The new global portfolio of bespoke Handwritten Collection hotels is distinctively unique, design-led properties with strong local relevance. Each property is different and showcases the personality, warmth, and passions of the independent hoteliers who look after them. 

Hotel Morris | Pitt Street, Haymarket

Housed in a striking Italian Renaissance building with palatial Art Deco sentiments; Morris has found new life as an evocative bar and boutique 82-room hotel. The hotel will feature a chic ground-floor wine bar focusing on Australian and Italian wines. 

Are you ready to take the reins as an Assistant Manager and be a vital part of our extraordinary journey? Our doors swung wide open in June 2023, and since then, the reviews for Bar Morris and our charming hotel have been nothing short of amazing! 

Picture this: you, as the Assistant Manager, leading the charge in our unique, boutique-style haven. You're not just a cog in the wheel; you're a luminary like our beloved Morris themselves. 

All About the Role

As an Assistant Manager at Morris, you are in charge of the day to day operations of this beautiful boutique hotel inclusive of Front office and Food and Beverage. 

Reporting to the Guest Experience Manager, you will: 

• Oversee operations and maintain a highly visible presence in Front Office and guest contact areas (i.e. Lobby, Food & Beverage outlets and Housekeeping). 
• In the event of any medical emergencies with overnight team to assist/cover Night Audit. 
• Review arrival lists and anticipate guest needs. Maintain active liaison with Housekeeping, Guest Relations, Food and Beverage to ensure exceptional guest service.
• Meet and greet VIP guests and attend to special requests. Escort guests to rooms as directed.
• Maintain complete knowledge of all room types, hotel matrix and facilities
• Ensure optimum staffing levels in all areas of the hotel (utilising associates on site as necessary).
• Address and resolve major complaints. Communicate problems to management and advice steps taken to resolve. Including responses to guest feedback survey’s
• Manage any emergency situations, leading the staff, responding and conducting detailed Incident reports. All Duty Managers are Fire Wardens
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest, restaurant and functions activities.
• Conduct training in Security and Fire Evacuation procedures with assistance from Chief Engineer. Ensure security procedures are in place for the area. Ensure security checks are conducted during each shift.
• Conduct shift briefings and ensure effective shift hand-overs. Maintain Duty Manager’s log book and liaising with department heads on various issues and complaints.
• Manage and assist Guest experience manager with publishing rosters and submitting payroll
• Manage and being accountable for controlling the Duty Manager float/Reception Float