Total 709 Information Technology job vacancies in melbourne

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas and proactively identify opportunities for further revenue growth within our existing customer base.

It’s what our consultants love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun?
No? Well, you’re in for a good time.

Here’s how you’ll do that

• Proactively drive activities that increase brand awareness, product presence and user adoption. This could be through regular customer account reviews, product demonstration, customer training, events and other marketing activities
• Provide exceptional service and support, and ensure the customer is gaining value from their investment through coaching, advice and training
• Guiding clients through onboarding, issue resolution, and adoption phases with your fantastic communication and training abilities
• Identify new business opportunities within the account for revenue growth
• Collaborate with global colleagues to continuously improve products, internal processes and documentation as they relate to customer success

This is what you’ll need to do it

• A love of working with customers and developing long-term value
• Excellent presentation, training and communication skills
• You enjoy building rapport with your customers, and staying up to date with product enhancements and features
• Financial planning, accounting, or financial modeling knowledge, as well as an understanding of ERPs is essential
• Solid understanding of business needs and customer focus with a dedication to customer experience
• Previous experience within a Customer Success role within SaaS

A bit about us to see if we’re a match for your enthusiasm

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20+ years, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

Create your happy place!

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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• Bachelor's degree in Business, Information Technology or another related subject. In lieu of degree, relevant equivalent experience required.
• Minimum 3 years’ prior experience working in Customer Success or Account Management roles
• Proven track record of meeting or exceeding retention goals / customer satisfaction metrics
• Experience with Phocas or related products – other BI, CRM, ERP software products

• Previous experience working within the SaaS/IT industry
• Familiarity with financial planning, accounting, or financial modeling is essential

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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

In a Project Management – Technology role, you’ll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include overseeing the development of new products and services as well as new internal information systems and applications, new technology integrations, and infrastructure build-outs.

What you will be doing:

• Working with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

• Managing project risk and assisting with problem resolution.

• Serving as liaison between technical and non-technical teams.

What you will need:

• Extensive knowledge of project management standards, processes, procedures and guidelines as well as various IT project methodologies and life cycles.

• Proven experience with Release Management ideally with mid-range applications/environments

• Advanced skills with project management software.

• A bachelor’s in computer science, management information systems or business administration or the equivalent experience – PMP (Project Management Professional) certification may be required.

Added Bonus if you have:

• Experience in the payments sector

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Flexible, hybrid working conditions

• Genuine opportunities to learn and grow with a Fortune 500 global Fintech

• Competitive salary and benefits including medical and personal insurances and employee share scheme

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Segula Technologies Australia is currently seeking expressions of interest for Junior, Mid and Senior Technical Writers with experience in working in Rail preferred.

As a member of the global Network Operations team, you will manage, monitor, and control one or more networks, ensuring optimal network performance across diverse platforms, mediums, and communication channels. Your responsibilities will include managing network traffic and performing critical network operations to maintain seamless connectivity.

Responsibilities: In this Technical Assurance role, you will provide 12/7 follow-the-sun support, proactively maintaining network performance by monitoring and managing network elements. You’ll utilize network management and incident ticket systems to address service assurance incidents, ensuring service levels are consistently met. Key duties include responding to Quality of Service breaches through alarms or customer tickets, adjusting call routing to cost-effective alternatives, and collaborating with vendors and carriers to restore performance to benchmark standards.

This role also involves engaging and communicating effectively with Symbio’s Domestic, International, and Southeast Asia customers, as well as working closely with third-party suppliers and carriers.

Impact of this Role: As the key contact for incident and outage management, you will uphold the Symbio brand reputation by handling incidents from start to finish in line with ITIL best practices and service level agreements. Your work will play a vital role in delivering an exceptional customer experience, acting as a single point of support to minimize service downtime.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Meets commitments and provides excellent customer service at all times with internal and external clients.
• Provides status reports (written and/or verbal) that are detailed to tasks and difficulties encountered – enables managers to initiate escalation if necessary and assess areas where changes or additional support may be warranted.
• Ensures issues resulting in customer outage is escalated appropriately through TSG management.
• Assists application groups with design development that meet current and future business requirements:
• Participates in logical design process of strategic projects and responsible for the physical design/implementation.
• Provides specific direction on infrastructure design to support applications.
• Participates as a member of development support team on projects.
• Follows and meets project timelines and deadlines.
• Provides maintenance of physical database:
• Creates physical database objectives following established standards and processes employed by database team.
• Enforces database standards and follows up on inconsistencies.
• Performs routine reviews of databases and systems to ensure acceptable levels of performance.
• Reports problem performance areas and recommendations for improvement.
• Follows up on recommendations and actively pushes for implementation as appropriate.
• Understands and applies database concepts such as database definitions, parameters, database component placement, reorganization, access methods and security definitions.
• Works with capacity planning, operations, application developers and other TSG teams on database performance and access issues.
• Provides 24/7 support of production database environments.
• As primary administrator, provides on call support as needed for on-call issues with database environments and provides follow up and permanent resolution for reoccurring issues.
• Implements backup/recovery procedures to protect integrity of data in database environment.
• Actively manages backups along with other database administrators to ensure processes are successful and we can recover as a result.
• If necessary, participates in recovery of databases and assists with disaster recovery testing and documentation.
• Other related duties assigned as needed.

What you bring:

• Bachelor’s degree or the equivalent combination of education, training, or work experience.
• 2 to 5 years of experience in Oracle database administration and Shell Scripting is a must
• Working knowledge of at least one database management system in PostreSQL, MongoDB or MYSQL or a proven ability to learn new technologies and use that knowledge effectively.
• Hands-on experience or knowledge in Exadata, OEM, Dataguard and patching will be ideal
• Basic knowledge of operating systems and systems administration concepts
• Personal commitment to stay current with latest technology concepts
• Good problem solving, analytical and critical thinking skills

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass