• Act as a technical consultant for Support and offer solutions for customers’ problems;
• You lead troubleshooting on applicable operating systems and network environments;
• Manage and maintain incoming support tickets and phone calls from customers from receipt through resolution;
• Work effectively with all hardware components that are part of our software platform;
• You engage in the development, testing and implementation of new systems and solutions;
• Prepare accurate and timely reports for Operations Stakeholders;
• Work with software development engineers to understand the overall technical architecture and how each feature is implemented;
• Perform design, implementation and maintenance of single product modules/sub-systems or on lower level issues of multiple products;
• You are responsible for executing defined processes and solutions, such as compliance to escalation procedures and customer support processes;
• Retrofit code fixes for base issues into customer environment;
• Utilize creative problem-solving skills to assist in technical troubleshooting and analysis for customer reported issues;
• Work effectively in an Agile environment;
• Establishes technical proficiency in design, implementation and unit testing.
Requirements:
• Experience with Powershell scripting
• Experience with Software development
• Able to communicate effectively with Support, Software Development Teams, Operations Stakeholders, and Product Owners;
• Having knowledge of .Net technologies, SQL server, tracing and understanding of the logs;
• Reliable team player that is on-time, engaged, and contributing;
• Eager to take on issues & tickets, resolve them rapidly for Support and for the end-customers;
• A broad technical curiosity and proven technical understanding;
• Experience scripting, debugging the code and configurations is desired;
• Good writing, editing, interpersonal and communications skills;
• Familiarity with SQL databases (MS SQL Server, MySQL, Oracle, similar);
• Ability to work independently and as a team member;
• Experience or equivalent proficiency in application support. Must have experience with .NET, SQL or C# programming;
• Any experience with FileNet or experience supporting an enterprise content management application will be helpful not but required;
• Bachelor’s degree in computer science or relevant field.
• You lead troubleshooting on applicable operating systems and network environments;
• Manage and maintain incoming support tickets and phone calls from customers from receipt through resolution;
• Work effectively with all hardware components that are part of our software platform;
• You engage in the development, testing and implementation of new systems and solutions;
• Prepare accurate and timely reports for Operations Stakeholders;
• Work with software development engineers to understand the overall technical architecture and how each feature is implemented;
• Perform design, implementation and maintenance of single product modules/sub-systems or on lower level issues of multiple products;
• You are responsible for executing defined processes and solutions, such as compliance to escalation procedures and customer support processes;
• Retrofit code fixes for base issues into customer environment;
• Utilize creative problem-solving skills to assist in technical troubleshooting and analysis for customer reported issues;
• Work effectively in an Agile environment;
• Establishes technical proficiency in design, implementation and unit testing.
Requirements:
• Experience with Powershell scripting
• Experience with Software development
• Able to communicate effectively with Support, Software Development Teams, Operations Stakeholders, and Product Owners;
• Having knowledge of .Net technologies, SQL server, tracing and understanding of the logs;
• Reliable team player that is on-time, engaged, and contributing;
• Eager to take on issues & tickets, resolve them rapidly for Support and for the end-customers;
• A broad technical curiosity and proven technical understanding;
• Experience scripting, debugging the code and configurations is desired;
• Good writing, editing, interpersonal and communications skills;
• Familiarity with SQL databases (MS SQL Server, MySQL, Oracle, similar);
• Ability to work independently and as a team member;
• Experience or equivalent proficiency in application support. Must have experience with .NET, SQL or C# programming;
• Any experience with FileNet or experience supporting an enterprise content management application will be helpful not but required;
• Bachelor’s degree in computer science or relevant field.
