Total 529 general manager job vacancies in Information Technology category in Australia

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

 Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

 As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

The Role:

Exceptional opportunity for an experienced Program Manager to join our Health business unit. This role is to ensure that projects are being initiated, delivered, measured, closed, and handed over to support in a structured and repeatable process. As a strong leader with excellent negotiation and influencing capabilities, you will be leading the Project Mangers as well as planning, executing, monitoring, controlling, and closing medium to large projects.

You will also have the flexibility to travel.

This role is preferred to be Sydney based, however Melbourne is also an option.

Key responsibilities:

· Review, identify and continue to drive different projects plan.

·  Work closely with internal & external stakeholders and drive the right outcomes.

·  Change implementation planning and management.

·  Provide leadership and guidance to enable best results for customer.

·  Establish solid governance plan across different projects & drive best practice.

·  Lead customer engagement, ensuring our customers are at the centre of what we do.

·  Negotiates and resolves contractual issues.

·  Management of risk inherent in the operation of business processes and of potential risks arising from planned change.

·  Regular monitoring and reporting against defined project plans, both internal and external stakeholders.

·  Negotiating variations in project timelines and seeking appropriate authorisation. 

·  Cost estimating and developing the budget.

·   Managing reports and necessary documentation.

 Requirements:

We are looking for a highly capable and broadly experienced candidate, with commitment to work across boundaries and flexible to work within a matrix structure.

You will posses:

·  5+ years of Project Management role experience in delivering well-formed projects.

·  Prince 2, MPS Certification.

·  Demonstrable ability to identify and clearly define specific roles, responsibilities and skills required for projects.

·  3+ years of project scheduling using a recognised tool, e.g., Microsoft Project, Primavera.

·  Developing financial plans and forecasts. Monitoring and managing expenditure and examine areas where budgets and expenditure exceed agreed tolerances.

·  Proven ability to engage with customers & drive best outcomes.

·  Extensive experience of successfully managing and delivering IT projects.

·  Strong leadership and influencing capabilities.

 Why you'll love working with us.

 We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

 We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

 

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

As part of an international and fast-growing community, we are currently recruiting for a Manager within our Financial Services Digital Transformation, Data and Technology team in Sydney, Australia. As part of the team, you will be part of an entrepreneurial team to combine your passion and experience with the Sia Partners global assets and expertise. 

The ideal candidate will lead delivery engagements with existing clients and support new opportunities within their network of relationships. You will be comfortable through the consulting engagement lifecycle from proposals, project delivery, managing commercials and managing team deliver. You serve as the point of contact to provide industry guidance, strategic direction, and implement best practices for the organization. 

You will be comfortable working with teams in diverse and dynamic environment, solving some of our clients’ most challenging problems. 

Responsibilities:

Consulting 

• Lead and deliver projects, including project and team management. Provides support to clients on complex issues or in difficult situations; leads strategic meetings, and shares knowledge and know-how 
• Leading significant components of technology strategy and delivery projects with Financial Services clients on a wide range on topics such as: 
• M&A technology due diligence and post-merger integrations 
• Core systems replacement, renewal and implementation 
• Technology, Data and AI strategy, architecture and roadmap development, in alignment with corporate strategy   
• Technology evangelist and innovator across the industry and technology landscape to ensure alignment with emerging and leading-edge technology 
• Cloud strategy, architecture and migration, including implementation and integration with third-party solutions 
• Machine learning, AI and statistics, including developing predictive models of decision making, supervised and unsupervised learning algorithms, econometrics, forecasting, quantitative diagnosis 
• Waterfall, scaled agile and technology product delivery 
• Perform project estimating, maintaining project metrics, and commercial management 
• Time management, problem solving, use of tools and methodologies, explanation of ideas, meeting management, team collaboration, and proficient handling of client relationships  
• Strong verbal, written and interpersonal communication skills. 

Business Expertise 

• Play a pivotal role in the cultivation of expertise, serves as a technology subject matter expert  
• Play a key role in the development of new strategic solutions (squads), and contributes valuable insights and perspectives to enhance global solutions 

Business Development 

• Supporting the development of new offers that leverage and expand upon Sia Partners global technology, data and AI solutions, partnerships and platforms (e.g. Heka.ai, SIA GPT) 
• Develop strong vendor relations across the local and national market with key vendor technologies including Microsoft, SAP, Snowflake, Oracle and AWS. 
• Providing technical advisory and support with business development activities and sales. 
• Providing sales opportunities through vendor relations and technology based market activation strategies. 

People Management 

• Provide career management to team members, including establishing goals, coaching and evaluation to establish a high-performance team  
• Provide guidance and mentorship to junior team members 
• Support recruitment to select outstanding candidates, and support their successful onboarding into the team 

Delivery 

• Deliver on a range of client assignments, usually as part of an on-site project team (some travel may be required) 
• Manage projects to scope, time and budget; developing and maintaining trusted relationships with key client stakeholders  

Leadership  

• Assist in developing thought leadership and building solutions and methods 
• Contribute to the development of high-quality technical offerings 
• Build on the Sia Partners culture of Excellence, Entrepreneurship, Innovation, Teamwork, Care & Support and Wellbeing within the practice and our people  
• Support internal corporate initiatives 
• Manage team of resources to deliver high-quality work products 
• Apply strategic and critical thinking to develop recommendations that address client challenges 

Specific areas of expertise: 

A proven track record of managing the formulation and delivery of digital transformation, data, AI, IT advisory and/or enterprise technology projects in Financial Services. The ability to lead teams in a project is a critical skill required in our clients projects. 

Desirable experience in one or many of the following: 

• Programme, portfolio and project management 
• Data Privacy / Data Protection 
• Financial Crime / Fraud Technology  
• ESG and Sustainability Technology Delivery 
• KYB/KYC technology and data platform 
• Hyperscaler cloud platform delivery 
• JIRA / Confluence or similar agile tooling experience 

This role is a Parental Leave cover for 12 months, working part time (3 days per week)

Talent RISE is searching for a superstar with a passion for youth employment to join the Sydney Team. The ideal candidate will be responsible for:

• Creating meaningful opportunities for young people through the RISE program
• Building and nurturing relationships with charities, community partners, job actives, and corporate partners
• Providing mentorship, training, and support to young people participating in the RISE program.
• Promoting Talent RISE internally and externally, leveraging connections and creating opportunities for young people.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About The Role

This is an excellent opportunity not to be missed! You will be joining a fantastic Software Asset Management team in our extensive Service Operations business. The SAM team support each other and work collaboratively across a range of managed and project services. This is a chance to make your mark in a business with strong people and customer focus.

This role is preferably located in Canberra, although remote work is supported, and is ideal for someone who is experienced in Software Asset Management and Software Licensing and keen to develop a career with loads variety and opportunity.

If you already have Baseline Security Clearance this will be advantageous, it is required.

What You’ll Bring

We’re looking for a proactive, independent, enthusiastic team member who’s interested in being part of a larger group delivering a high quality and complex service to our customers. You’ll bring expertise developed over 3+ years in a Software Asset Management, IT Asset Management, or Licensing Sales, as you will be supporting the delivery of the Software Asset Management (SAM) service for a large Federal Government account.

Your ability to work with other members of the client management team to develop and deliver quality solutions for our customer is critical to the success of our service.

As part of the role you will provide quality customer service enhancements in optimising the SAM Service, planning the service implementation, championing the delivery of the service and processes, and verification and continued maintenance of the SAM Service.

What You’ll Do

In this role you will work collaboratively with other Software Asset Management (SAM) team members, Software Licensing Consultants, and Service Delivery Managers. Essentially, the Software Asset Manager will:

• Manage the relationship with key Customer stakeholders and Datacom Managed Services.
• Act as SAM Subject Matter Expert for the account.
• Ensure effective and smooth delivery of our customer’s SAM services.
• Contribute to the achievement of the outcomes of the contract.
• Delivery and support the Business Development Process.
• Ensure that SAM plans, processes and procedures are delivered incorporating good practise methodologies, accurately documented, successfully implemented, appropriately communicated to customer’s stakeholders, and provide continuous SAM Improvement with our services for our customers.
• You are a key contributor to the management of the Software Asset Lifecycle for our customer. This includes identifying the software inventory, capturing license entitlements, performing ongoing software compliance checks, and remediation as appropriate.
• Manage, maintain, and facilitate the renewal of software maintenance by validating the renewal details to ensure the information is correct and valid and also update the Software Asset Register/Technology with the new licensing details.
• Facilitate software procurement for the account including the tasks of retrieving quotes from software vendors or Datacom’s internal procurement team, approval from the business and facilitating the procurement and associated software lifecycle tasks.
• Review current software Terms and Conditions, License Agreements, and License Contracts to ensure that the account is not exposed to any breaches or risks.
• Provide quality customer service through adherence to Datacom’s Asset Management service delivery methodology and processes.
• Experience in using SAM technologies and their capabilities, in particular, Flexera FlexNet Manager Suite and/or Snow License Manager. You will be responsible for monitoring the health of the SAM technology and will proactively work with technical teams to ensure the technology is maintained to acceptable standards.
• Experience with ITSM tools like Cherwell or Service Now will be advantageous.
• Interpret data outputs from the SAM technologies and other tools to provide accurate and timely reporting.
• Be able to follow documented procedures to support the deliver of consistent services.
• Perform license reclamation activity and record cost avoidance.
• Propose remediation and optimisation activities that may result in reduced compliance risk and/or financial savings and cost avoidance.
• Liaise with service management, and customer teams to define, optimise, and develop SAM standards, processes, procedures, plans and controls to ensure appropriate service asset information is recorded and maintained.
• Work collaboratively with a larger SAM team in delivering SAM Services as well as autonomously within your dedicated account.

You must hold Australian Citizenship as a Baseline Security Clearance is required, and it will be advantageous if you already have one.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

What you get to do in this role

• Lead efforts to hire, develop, and build a technical team.
• Oversee and participate in Change Management as it relates to Customer Support.
• Lead by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Manage to the company and department’s vision, mission and values.

Job Summary Sydney Contract JN -012024-1955131 Feb 01, 2024 $600 - $800 pd Job Description A fantastic opportunity for a communications professional to carry out end-to-end design and development of communications within Financial Services!! Morgan McKinley is excited to be collaborating with a renowned organisation within Financial services, specifically superannuation, to recruit a Communications Manager. This role presents a fantastic opportunity for a communications professional to carry out end-to-end design and development of communications and content for members, employers, advisers and licensees from planning through to delivery. As a key member of the communications team, the successful candidate will have: Demonstrated experience in financial services, with a strong understanding of licensee, adviser, employer and member audiences Exceptional written communications skills with the ability to simplify complex, technical information Excellent verbal communication and relationship management skills to negotiate the best outcome for the customer Self-motivated and capable of working autonomously Proven capability of innovative and creative thinking Prior Wealth Management / Superannuation experience is a necessity Benefits: Dynamic and high-performance work culture Hybrid work model for flexibility Competitive day rate Opportunity to convert to permanent Next Steps: If this sounds like you and you're interested in being considered for this unique opportunity, please apply asap - We will ideally submit shortlists in 24 hours.

Job Summary Sydney Contract JN -012024-1953521 Jan 08, 2024 $800 - $1000 pd Job Description An opportunity for a Cyber security Project Manager to lead and execute multiple projects in a large financial services organisation This is an exciting opportunity for a Project Manager with strong background in project management and cyber security projects in a wellknown financial services organisation. 6 month contract with a potential to extend Location - Sydney or Melbourne - hybrid Responsibilities: Project Planning and Execution Risk Management Stakeholder Communication Documentation Resource Management Compliance and Standards Collaborate with stakeholders across the organization to gather requirements, provide technical guidance, and effectively communicate the progress and status of projects. Requirements: Experience in cyber security Project Management in financial services Knowledge of cyber security frameworks like NIST, Essential 8 and ISO27001 Strong understanding of project management methodologies and tools Exceptional communication and stakeholder management skills If this sounds like a role aligned with your interests and experience, please apply ASAP!

The role is a senior bookkeeper/ accounts manager for a SME automation business that is growing at the rate of 25%-30% year on year. Client Details My client is an Australian process automation company providing cutting edge Consultancy services and design solutions to customers worldwide. Description The Senior Finance Accounts Manager is a key appointment for my client's rapidly growing business. The key day to day tasks include: 1. General Accounting: a. Oversee day-to-day accounting activities, including accounts payable, accounts receivable, and general ledger entries. b. Ensure accuracy and completeness of financial records and compliance with accounting standards. c. Highly skilled in general ledger reconciliations, debtors and creditors control, payroll tax, and fixed assets management 2. Financial Reporting: a. Prepare quarterly and annual financial reports for the managing director. b. Conduct analysis and provide insights into financial performance. c. Assist in the preparation of financial forecasts to support strategic decision-making. 3. Payroll Processing: a. Manage the end-to-end payroll process, ensuring accuracy and compliance with relevant regulations. b. Address payroll-related queries and discrepancies. 4. Tax Compliance: a. Ensure timely and accurate filing of tax returns by liaising with the external accountant b. Stay informed about changes in tax laws and regulations affecting the company. 5. Process Improvement: a. Identify opportunities for process improvement and efficiency in financial operations. b. Implement best practices to streamline accounting procedures. 6. Vendor Management: a. Liaise with vendors and negotiate terms to optimize cost-effectiveness. b. Review and process vendor invoices in a timely manner. 7. Other tasks a. The successful candidate will be required to build and implement a successful accounts department to take this role to the next level. b. Coordinate and carry out all office administration including reception, mail, couriers, greeting clients and filing. c. Maintain a clean and safe work space, and abide by workplace health and safety policies and procedures. Profile The ideal candidate will have the following: a. Bachelor's degree in Accounting, Finance, or a related field. b. CPA or CA certification preferred. c. Minimum of 10 years of experience in a similar role in a similar sized business d. Proficient in accounting software (e.g., QuickBooks, Xero, or equivalent). e. Strong analytical and problem-solving skills. f. Excellent attention to detail and organizational abilities. g. Effective communication skills, both verbal and written. h. Ability to work independently and collaboratively within a tea Job Offer a. Competitive salary package commensurate with experience. b. Flexible work arrangements to support work-life balance. c. Opportunities for professional development and career advancement. d. Parking on site at a convenient Western Sydney location To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Tasneem Nawab on 02 8292 2071.

Job Summary Sydney CBD Permanent JN -012024-1954468 Jan 22, 2024 $120k - $160k Job Description Champion data privacy. Advocate for responsible usage. Lead our privacy & governance charge and shape a responsible future. We're looking for an experienced Data Governance Manager to join a Data Management team and champion data privacy as a core foundation of our client's data strategy. You'll play a critical role in ensuring responsible data usage across the organisation, from establishing robust governance frameworks to collaborating with senior stakeholders on mitigating data risks. Key Responsibilities: Data Privacy Expertise: Lead the development and implementation of comprehensive data privacy policies and procedures to safeguard individual rights and comply with evolving regulations like GDPR and CCPA. Conduct data privacy impact assessments and manage data breach response protocols. Collaborate with IT and security teams to ensure strong data security controls are in place. Data Governance Management: Support adherence to data governance principles, policies, and procedures to ensure data accuracy, quality, and consistency. Contribute to the development and maintenance of a robust data governance framework aligned with the organisation's strategic objectives. Partner with business units to understand data needs and implement data governance practices that enable responsible data sharing and utilisation. Stakeholder Engagement and Communication: Build strong relationships with senior stakeholders across the enterprise to advocate for data privacy and governance as core values. Communicate effectively with data councils and leadership teams to ensure clear understanding of data risks and mitigation strategies. Develop and deliver training programs to improve data literacy and compliance across the organization. Skills and Qualifications: Minimum 5 years of experience in data governance and/or data privacy roles. Proven track record of developing and implementing data privacy policies and procedures. Deep understanding of relevant data privacy regulations (e.g., GDPR, CCPA). Strong analytical and problem-solving skills with expertise in data analysis and modelling. Excellent communication, presentation, and interpersonal skills. Ability to build trust and influence at all levels of the organization. Previous financial services experience highly regarded. Knowledge of BCBS 239 or CPG 235 is a significant advantage. Why Join Us? Be part of a team building a data-driven culture that values integrity and responsible data practices. Make a real impact in shaping the organization's approach to data privacy and governance. Work with cutting-edge technologies and collaborate with passionate and talented individuals. Enjoy a supportive work environment with excellent benefits and professional development opportunities. Note: Only candidates who are currently in Australia and have full working rights can be considered Recruitment Consultant: Leon Young

Job Summary Sydney Contract JN -012024-1954959 Jan 31, 2024 Competitive Job Description Our client is a household brand name in Australia and is undertaking a large payroll/time and attendance transformation over the next 3 years. Our client is a household brand name in Australia and is undertaking a large payroll/time and attendance transformation over the next 3 years. We are seeking to seeking a Senior Project Manager to manage this complex delivery. You will have a minimum of 10 years experience as a project manger with at least 7 of those delivering people systems. Key Responsibilities Projects utilising required project and risk management methodologies, tools, and scheduling (develop the project schedule, reporting, and related project management artefacts). Delivery 3 streams from the business side, remediation, IT and award interpretation. People - Relationship management with all key stakeholders, providing clear direction and leadership to project management streams. Continuous Improvement - Ensure the implementation of change management initiatives in realising project goals. Finance - Manage the operational and capital expenditure of projects within areas of responsibility and delegated approval. Validate financial forecasts and provide on-going reconciliation of resources and other related project expenditures in conjunction with the Program Director/Program Manager. Develop and present project reports and contribute to the preparation of high quality and timely outputs for presentation to senior management and client organisations as required. Contribute to project community and leverage knowledge. - Stakeholder Management. - Communications management. Comply with Corporate and Divisional Service Standards. Comply with the Group management system standard and associated policies in the workplace. Skills: Strong project management skills, including the ability to prioritise work and meet deadlines. Strong planning, organisational, and leadership skills, including the ability to mobilise and motivate teams, set direction and approach, resolve conflict, deliver tough messages with grace, and execute with limited information and ambiguity. Excellent problem-solving and critical-thinking skills, including the ability to remove barriers and enable teams to complete their objectives. Strong verbal and written communication skills, including the ability to communicate at all levels with clarity and precision. Strong influencing and negotiation skills, including the ability to navigate in a highly matrixed organization effectively. Strong interpersonal skills, including the ability to make effective presentations, and proven ability to quickly earn the trust of sponsors and key stakeholders. Focused and versatile team player who is comfortable under pressure, ambiguity, frequent change, or unpredictability. - Sound business and technical acumen Experience: Tertiary qualifications or equivalent experience with significant time (4 -7years +) spent in a Project Management role with a "hands on" approach to all aspects of the project from start to finish. (demonstrated experience in establishing and delivering complex projects). Vendor management Business case development Delivering in a hybrid environment Proven experience managing a project team and demonstrated success on similar $$$ value projects. The ability to effectively manage subcontractors and multiple stakeholders with varying degrees of technical understanding. Experience in the implementation of project management principles, practices, techniques, and tools. Experience in risk analysis and profiling procedures. Experience in developing project budgets and projections and scheduling resources accordingly. Excellent written reporting skills - the ability to independently put together complex reporting documents relating to project budget, delivery etc. Vendor manager experience in a complex environment. Strong influencing and relationship management skills Excellent group facilitation, mediation, and conflict resolution skills. Strong ability to 'make things happen'. - High level of energy, enthusiasm, and commitment to deliver project. Excellent organisational skills, with the ability to prioritise tasks effectively and allocate resources appropriately. Excellent communication skills: strong team player with willingness to support other team members. Ability to deal with ambiguity and remain focussed. Demonstrated responsibility, highly organised with ability to own and work on multiple tasks. - Proactive, robust problem and issue solving skills. Personal drive & resilience under tight timelines.

ANZ IT Manager | ERP Experience | Southern Sydney Your new company An exciting newly created opportunity is available for an IT Manager with a global manufacturer of water quality solutions for residential, industrial, municipal and commercial settings. This is a permanent position, located in Southern Sydney. The company offers a modern on-site working environment and allows you to work from home one day per week. Your new role The responsibilities of this role include; IT Business Partner to the ANZ business leadership. Develop a local IT strategy aligned with business strategy and global IT strategy. Ownership of the local systems such as the ERP. Coordination of al IT services such as infrastructure, enterprise information management etc. Organising and leading projects alongside managing a small applications team. Manage local IT budget and customer relationships Identify improvement and actively participate in the implementation of technical solutions What you'll need to succeed Previous experience developing a local IT strategy aligned with the business strategy and global IT strategy Experience building relationships and working with internal customers to ensure solutions are technically sound, issues are identified and resolved, and projects are delivered within budget and on time Been responsible for effective preparation, installation, configuration, operation, and maintenance of site IT hardware, software, and related infrastructure Led development, maintenance and support of local ERPs and other local business systems-SAP experience is a bonus. Experience assessing business process requirements and flow of the business work to identify possible application solution improvements Experience Managing a local IT budget and vendor relationships Worked with other global and regional IT team members to create, measure, and report progress toward established key performance metrics What you'll get in return Opportunities for career growth and advancement One day per week, working from home Salary package up to $200k + super What you need to do now If you're interested in the job, click "apply now" to forward an up-to-date copy of your CV to [email protected] or call me on +61290488951 . If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #2822355

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

We are looking for a Cybersecurity professional with the drive for ensuring operational maturity, service excellence and exceeding customer expectations with a focus on Vulnerability Management.  

 

About the Role (your why) 

As Cybersecurity Technical Account Manager, you’ll manage and oversee our Government Customers vulnerability management program and tools.  

You will be working within a team of passionate, innovative and engaging people who focus on building, delivering and supporting state of the art Cyber Security Solutions and you will ensure that delivery of services to our internal and external stakeholders is upheld, achieving SLA’s, meeting commercial obligations and contractual compliance.  

You’ll be Canberra based and happy to be onsite with our customer approx. 2 days per week. We like to bring people together in person when we can, and we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

Due to customer requirements, you will need to be an Australian Citizen with an NV1 Government Security Clearance (or with a current Baseline and the ability to achieve an NV1).  

 

What You’ll Do: 

You will play a crucial role in enhancing, managing, and maintaining our operational processes and procedures. Your core responsibilities will be to actively identify, assess, prioritize, and report on any security vulnerabilities found in our customers' systems and applications.  

You will collaborate with various technical delivery teams and engage with customer application and system owners to ensure the prompt and effective remediation of any vulnerabilities.  

Your will focus on ensuring the successful delivery of contracted services to our clients, in line with our master services agreements, managed service schedules, and other commercial agreements.  

In addition to these key duties, you will have the opportunity to shape and implement policies, as well as review standard operating procedures for our vulnerability management program.  

Mentoring junior analysts will also be an important aspect of your role, contributing to the professional development of our team.  

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

  

What you’ll bring  

You’ll have previous experience: 

• Working for a government customer or in a highly regulated industry  
• Leading or managing a team of cyber security analysts  
• Defining and implementing policies and standard operating procedures for cyber security programs.  
• Experience monitoring the performance of operations team’s productivity and contractual compliance, i.e., SLA achievement, aged ticket management, change management, etc. 
• A customer centric approach, ensuring consistency in delivery of service.  
• An understanding of Cybersecurity in an Operational or Professional Services environment. 
• A background and knowledge of service delivery methodologies including ITIL and Project Management discipline would be advantageous.  

Along with the following: 

• A minimum of 5 years of experience in Cybersecurity, with at least 3 years of experience in vulnerability management 
• A security certification such as CISSP, CISM, CEH, OSCP, or equivalent  
• Strong knowledge of common security vulnerabilities and threats, such as the OWASP Top 10, SANS Top 25, etc 
• Excellent communication, collaboration, and problem-solving skills  
• Proficient use of vulnerability scanning and assessment tools such as Qualys, Tenable, and Rapid 7  
• Be familiar with vulnerability management frameworks and best practices such as NIST, OWASP, CVSS, etc 
• The ability to work independently, and as part of a team; and be able to work under pressure and meet deadlines.  
• A Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field 

 

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

We are looking for a Cybersecurity professional with the drive for ensuring operational maturity, service excellence and exceeding customer expectations with a focus on Vulnerability Management.  

 

About the Role (your why) 

As Cybersecurity Technical Account Manager, you’ll manage and oversee our Government Customers vulnerability management program and tools.  

You will be working within a team of passionate, innovative and engaging people who focus on building, delivering and supporting state of the art Cyber Security Solutions and you will ensure that delivery of services to our internal and external stakeholders is upheld, achieving SLA’s, meeting commercial obligations and contractual compliance.  

You’ll be Canberra based and happy to be onsite with our customer approx. 2 days per week. We like to bring people together in person when we can, and we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

Due to customer requirements, you will need to be an Australian Citizen with an NV1 Government Security Clearance (or with a current Baseline and the ability to achieve an NV1).  

 

What You’ll Do: 

You will play a crucial role in enhancing, managing, and maintaining our operational processes and procedures. Your core responsibilities will be to actively identify, assess, prioritize, and report on any security vulnerabilities found in our customers' systems and applications.  

You will collaborate with various technical delivery teams and engage with customer application and system owners to ensure the prompt and effective remediation of any vulnerabilities.  

Your will focus on ensuring the successful delivery of contracted services to our clients, in line with our master services agreements, managed service schedules, and other commercial agreements.  

In addition to these key duties, you will have the opportunity to shape and implement policies, as well as review standard operating procedures for our vulnerability management program.  

Mentoring junior analysts will also be an important aspect of your role, contributing to the professional development of our team.  

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

  

What you’ll bring  

You’ll have previous experience: 

• Working for a government customer or in a highly regulated industry  
• Leading or managing a team of cyber security analysts  
• Defining and implementing policies and standard operating procedures for cyber security programs.  
• Experience monitoring the performance of operations team’s productivity and contractual compliance, i.e., SLA achievement, aged ticket management, change management, etc. 
• A customer centric approach, ensuring consistency in delivery of service.  
• An understanding of Cybersecurity in an Operational or Professional Services environment. 
• A background and knowledge of service delivery methodologies including ITIL and Project Management discipline would be advantageous.  

Along with the following: 

• A minimum of 5 years of experience in Cybersecurity, with at least 3 years of experience in vulnerability management 
• A security certification such as CISSP, CISM, CEH, OSCP, or equivalent  
• Strong knowledge of common security vulnerabilities and threats, such as the OWASP Top 10, SANS Top 25, etc 
• Excellent communication, collaboration, and problem-solving skills  
• Proficient use of vulnerability scanning and assessment tools such as Qualys, Tenable, and Rapid 7  
• Be familiar with vulnerability management frameworks and best practices such as NIST, OWASP, CVSS, etc 
• The ability to work independently, and as part of a team; and be able to work under pressure and meet deadlines.  
• A Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field 

 

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

We are looking for a Cybersecurity professional with the drive for ensuring operational maturity, service excellence and exceeding customer expectations with a focus on Vulnerability Management.  

 

About the Role (your why) 

As Cybersecurity Technical Account Manager, you’ll manage and oversee our Government Customers vulnerability management program and tools.  

You will be working within a team of passionate, innovative and engaging people who focus on building, delivering and supporting state of the art Cyber Security Solutions and you will ensure that delivery of services to our internal and external stakeholders is upheld, achieving SLA’s, meeting commercial obligations and contractual compliance.  

You’ll be Canberra based and happy to be onsite with our customer approx. 2 days per week. We like to bring people together in person when we can, and we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

Due to customer requirements, you will need to be an Australian Citizen with an NV1 Government Security Clearance (or with a current Baseline and the ability to achieve an NV1).  

 

What You’ll Do: 

You will play a crucial role in enhancing, managing, and maintaining our operational processes and procedures. Your core responsibilities will be to actively identify, assess, prioritize, and report on any security vulnerabilities found in our customers' systems and applications.  

You will collaborate with various technical delivery teams and engage with customer application and system owners to ensure the prompt and effective remediation of any vulnerabilities.  

Your will focus on ensuring the successful delivery of contracted services to our clients, in line with our master services agreements, managed service schedules, and other commercial agreements.  

In addition to these key duties, you will have the opportunity to shape and implement policies, as well as review standard operating procedures for our vulnerability management program.  

Mentoring junior analysts will also be an important aspect of your role, contributing to the professional development of our team.  

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

  

What you’ll bring  

You’ll have previous experience: 

• Working for a government customer or in a highly regulated industry  
• Leading or managing a team of cyber security analysts  
• Defining and implementing policies and standard operating procedures for cyber security programs.  
• Experience monitoring the performance of operations team’s productivity and contractual compliance, i.e., SLA achievement, aged ticket management, change management, etc. 
• A customer centric approach, ensuring consistency in delivery of service.  
• An understanding of Cybersecurity in an Operational or Professional Services environment. 
• A background and knowledge of service delivery methodologies including ITIL and Project Management discipline would be advantageous.  

Along with the following: 

• A minimum of 5 years of experience in Cybersecurity, with at least 3 years of experience in vulnerability management 
• A security certification such as CISSP, CISM, CEH, OSCP, or equivalent  
• Strong knowledge of common security vulnerabilities and threats, such as the OWASP Top 10, SANS Top 25, etc 
• Excellent communication, collaboration, and problem-solving skills  
• Proficient use of vulnerability scanning and assessment tools such as Qualys, Tenable, and Rapid 7  
• Be familiar with vulnerability management frameworks and best practices such as NIST, OWASP, CVSS, etc 
• The ability to work independently, and as part of a team; and be able to work under pressure and meet deadlines.  
• A Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field 

 

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Join a dynamic and innovative company committed to delivering cutting-edge solutions to our clients. Our client prides themselves on fostering a collaborative and inclusive work environment where creativity and technical expertise thrive. As they continue to expand, our client is seeking a skilled Technical Services Manager to lead our technical support team and ensure the seamless delivery of services to our clients. Position Overview: Seeing an experienced Technical Service Delivery Manager to oversee and manage the technical support operations. The ideal candidate will possess a strong technical background, excellent leadership skills, and a customer-centric approach. The Technical Services Manager will play a crucial role in ensuring the highest level of customer satisfaction through efficient and effective technical support. Responsibilities: Team Leadership: Lead and motivate a team of technical support professionals, fostering a collaborative and high-performance culture. Provide guidance, coaching, and mentorship to team members to enhance their technical skills and customer service capabilities. Service Delivery: Develop and implement strategies to ensure the timely and effective delivery of technical services to clients. Monitor service performance metrics and implement continuous improvement initiatives to enhance service quality. Client Communication: Act as the primary point of contact for clients regarding technical support issues. Collaborate with clients to understand their technical needs and expectations, ensuring a proactive approach to problem resolution. Technical Expertise: Stay current with industry trends and emerging technologies to provide strategic direction for the technical support team. Work closely with the product development team to provide valuable insights for product improvements and updates. Process Optimization: Streamline and optimize technical support processes to improve efficiency and reduce response times. Implement best practices to ensure consistent and high-quality service delivery. Qualifications: Bachelor's degree in a relevant technical field or equivalent work experience. Proven experience in a technical support role, with a minimum of 2 years in a leadership or managerial capacity. Strong knowledge of [industry-specific technologies or software]. Excellent leadership, communication, and interpersonal skills. Demonstrated ability to develop and implement process improvements. Customer-focused mindset with a commitment to delivering exceptional service. Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted. Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/sydney By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

Job Summary Sydney CBD Permanent JN -012024-1955047 Jan 30, 2024 $120k - $160k Job Description Rare opportunity to secure a strategy role in a leading Financial Services Organisation with extensive learning and growth opportunities. Role and Responsibilities: Due to a strong pipeline of exciting new projects, we are looking to assist our client in finding an exceptional, internally focused Strategy consultant to operate across the business units to provide specialist consulting advice in the early and development stage of project initiatives. You will assist in engagements across a range of complex and diverse business matters to include new growth and value creation opportunities, and strategic reviews. The successful candidate will have strategy consulting experience from a band name, external consulting firm, or internal strategy practice in a Financial Institution. You will work across the business units on a broad range of strategic projects and have consistent exposure and opportunities to work with senior leadership. Ideally you will have financial services experience. You will be well versed in business case development and have exceptional relationship building skills with the ability to build credibility and influence to senior levels. Your finely tuned analytical skills - (financial analysis/modeling) will be strong and above all you will be a team player with a sense of fun, ambition to make an impact and a willingness to mentor and be mentored. Quals/Personal Attributes/Whats in it for the candidate: This is a fantastic opportunity to move from consulting into Business Unit Strategy. You will have access to senior stakeholders and have the opportunity to define your own career. You can expect a tangible work/life balance and a competitive salary package. For a chat about the market or to explore this opportunity or others please reach out to Vanda Jarrett.

Grow Talent, a leading information technology and services company, is seeking an experienced Program Manager to join our team. As a Program Manager, you will be responsible for overseeing the successful delivery of complex technology projects, ensuring they meet client requirements and business objectives. Join our innovative and collaborative work environment and make a significant impact in driving the success of our projects and clients.

Responsibilities:

• Manage and lead cross-functional teams to ensure successful project delivery, on-time and within budget
• Define and manage project scope, objectives, deliverables, and timelines
• Develop and maintain project plans, schedules, and budgets
• Monitor project progress, identify and address risks and issues, and provide timely updates to stakeholders
• Collaborate with clients, stakeholders, and team members to gather project requirements and ensure alignment with business objectives
• Provide leadership and guidance to project team members, fostering a collaborative and high-performing work environment
• Track project metrics and performance indicators, and implement necessary corrective actions
• Ensure effective and proactive communication with clients, stakeholders, and team members
• Conduct project reviews and lessons learned sessions to drive continuous improvement

• Minimum 8 years of experience in program or project management

• PMP certification or equivalent is highly preferred
• Proven track record of successfully delivering complex technology projects
• Strong understanding of project management methodologies, tools, and techniques
• Excellent leadership and management skills, with ability to motivate and inspire teams
• Exceptional communication and stakeholder management skills
• Ability to effectively manage multiple projects and priorities
• Experience in leading agile software development projects is a plus
• Strong problem-solving and decision-making abilities

Not meeting all requirements? Research shows that women and people of colour are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive and authentic workplace. So, if you're excited about this role, but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for these or other roles.

We are seeking a skilled Manager, Reliability, and Incident Response with experience in modern DevOps best practices, continuous deployment, and AI Ops platform use to join our major incidents team. The Manager, Reliability and Incident Response will be responsible for coordinating and leading the response to major incidents that impact our ecommerce platform. The successful candidate will ensure timely restoration of service, minimize the impact on customers, and prevent future incidents through AI Ops correlation improvement and advancement of service restoration tools.

Key Responsibilities:

• Lead the response to major incidents impacting our ecommerce platform
• Coordinate with technical teams across DevOps, AI Ops, distributed computing, and other areas to prevent future incidents through AI Ops correlation improvement and advancement of service restoration tools
• Manage communication with stakeholders, including customers, business partners, and senior management, to provide regular updates and manage expectations
• Develop and implement processes for incident management, including escalation procedures, activation of service restoration processes and tools, validation of AI Ops correlation models
• Continuously review and improve incident management processes to ensure efficiency and effectiveness
• Collaborate with technical teams to identify areas for improvement and implement changes to prevent future incidents
• Conduct incident trend analysis to identify recurring issues and proactively address them
• Manage vendor relationships related to incident management tools and services
• Provide guidance and support to incident management team members and other technical staff

The Australia Country Product Manager, VP reports to APAC Head of Product Management SVP. The Australia Country Product Manager is responsible for the development, implementation, enhancement and support of State Street's asset servicing product, services, delivery channels from conceptual stages through research, development, marketing, training, sales programs, financial metrics, and the entire product life cycle in support of the products strategic goals and objectives. The primary asset services products in scope are Accounting, Fund Administration and Regulatory Reporting offered out of Australia. This role works with business and corporate partners to manage new product development and management in close coordination with global delivery and technology. Why this role is important to us You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship - for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer - across all of our locations, products, and capabilities. Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for. What you will be responsible for As Australia Country Product Manager, you will Understand the Australian market, competitive forces and client direction to make related product recommendations that ensure competitive positioning and grow market share, including the opportunity to introduce new adjacent offerings Stay current on regulatory changes in Australia to drive product updates and solutioning as appropriate and facilitate client communication Serve as State Street's advocate in industry forums, showcase State Street's thought leadership, drive and execute appropriate advocacy activities (i.e., Office Hours, Bulletins, etc.) Representing State Street in regulatory forums and working groups. Impact analysis of regulatory changes in Australia both through the client lens and State Street lens Maintain pulse on related service delivery results to drive product improvement Create forums internally and with clients to encourage idea sharing, innovation, collaboration and solutioning Collaborate and support commercialisation activities with Coverage, Relationship Management, Sales and Segment on new business opportunities to increase win ratio and gain market intelligence for ongoing product advancement Generation of comprehensive business cases for investment consideration, monitor approved cases for ROI attainment and ensure execution and delivery of approved cases Ensure effective product project portfolio governance to Maintain knowledge of all projects impacting the in-scope asset servicing products in Australia to consistently influence design decisions toward enterprise value Lead analysis and design efforts, translating requirements for development to ensure capability delivered is fit for purpose Ensure any market specific nuances is captured whilst delivering solution that is in line with global standards Impact execution from requirements gathering to production deployment including the operating model alignment with Global Delivery strategy Produce relevant Go-To-Market materials for internal and external consumption Work in close collaboration with other product leads in region/global in providing a holistic solution to clients What we value These skills will help you succeed in this role: Global thinker and experience a plus Strong strategic view, with ability to quickly assess complex problems, prioritize key issues, and focus on relevant facts Proven ability to detect emerging trends, and encourage and make recommendations for creative change Ability to achieve results with the persistence and patience necessary to work effectively with a wide range of internal and external constituents Experience working with operational teams to create scale while maintaining a strong control environment Possess excellent communications skills within an organization and with clients Strong analytical, interpersonal, written, and oral presentations skills Education & Preferred Qualifications Bachelor's degree in Business, Finance, Computer Science, or a related field. Experienced talent with deep subject matter expertise in accounting, fund administration and regulatory reporting in Australia Worked in Product organisations in previous roles About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers

BI Test Manager opportunity on a contract basis BI Test Manager Your new company Hays has partnered with a leading Australian Telco company who is currently looking for a BI Test Manager to join their team on an initial 6-month contract. Your new role We are actively searching for an adept Test Manager to play a crucial role in our dynamic team within a fast-paced environment. The ideal candidate should showcase a successful history of concurrently managing multiple testing projects, proficient vendor management, and ensuring the effective execution of all testing activities to meet project timelines and uphold quality standards. What you'll need to succeed 8+ years of hands-on experience as a Test Manager. 5+ years of experience working in BI projects Extensive experience in a multivendor environment. Telco experience is highly desirable. What you'll get in return Opportunity to work on cutting edge technologies and solutions Sydney based office with flex options Great rate and excellent work culture What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Camila Ruiz Recruiting experts in Technology E: [email protected] #2840961

Position Description Position Title: Client Relationship Manager Location: Sydney, Australia Reports To: Client Partner Direct Reports: 0 Position Summary: About Cognizant Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build and run stronger businesses. Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and is ranked among the top performing and fastest growing technology companies in the world. In Asia Pacific (APAC), Cognizant has strong presence in key growth markets including Australia, New Zealand, Singapore, India, Thailand, Malaysia, Japan, China, Hong Kong, UAE, Saudi. It has grown rapidly in these regions and is now poised for exponential expansion. We are now seeking entrepreneurial leaders with a trail blazing track record of growth to fuel the next stage of Cognizant's growth ambitions in Australia. Our Culture Your passion, integrity, creativity, and experience are integral to Cognizant's success in Australia. You will be welcomed into a dynamic and expanding global professional services leader in Technology, IT and Business Consulting. We take pride in our partnership with our clients, so your ability to bring our unique value proposition to customers, add value, and provide exceptional client experienced will be fundamental to your success. In return, you will be empowered with opportunities to develop your career and collaborate with talented colleagues in a supportive, diverse, and inclusive work environment. As a truly global company, we foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. Job Summary: Client Relationship Managers (CRMs) are key contributors to the market and commercial side of Cognizant's Business. CRMs work with Client Partners and Industry Leads and act as business owners for assigned accounts, managing the day-to-day activities and the P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. This role will have responsibility for pursuing a set BFSI portfolio in Australia. The scope of the portfolio includes a cornerstone Big 4 bank, with potential for new account inclusions as the role progresses & Cognizant grows. The CRM is a key client facing role for Cognizant responsible for creating a positive client experience at all levels of the client organisation, including executives and senior management. The role requires significant commitment, sales and business acumen, leadership qualities, and motivation to perform well. Responsibilities: Account Growth: Proactive Selling: Identify, create, and close new business opportunities through understanding of technology, operations, consulting, and business positioning. RFP Response: Understand customer industry trends and challenges to deliver tailored proposals. Continuous Engagement: Maintain client relationships through networking and regular meetings (coffees, lunches, events.) Health Checks of Current Portfolio: Review performance and address issues as/before they arise Fulfillment & Demand Management: Orchestrating Customer Practices/Service Lines-Delivery for Fulfilling Demand: Ensure that resource allocation aligns with customer needs and orchestrate internal practices/service lines in delivery to fulfil demand. Responding to staffing needs : Understand the nature of staffing requirements, engage respective Service Lines for scoping and sizing, negotiate with customer on team composition (onsite-offshore, seniority etc.) to ensure successful delivery while meeting/exceeding billing rate targets. Relationship Management: Continuous Engagement: Maintain relationships through meetings, coffees, lunches, events. Health Checks of Current Portfolio: Review performance and address issues. This involves reviewing performance and addressing issues. Governance: Participate in formal governance meetings. This involves participating in formal governance meetings. Escalation Resolution: Be the point of contact for any escalations. This involves being the point of contact for any escalations. Sales Operations: Client Profitability Management: Manage portfolio CP engagement and track improvements. This involves managing portfolio CP engagement and tracking improvements. Invoicing & Accounts Receivables: Ensure timely generation and payment of invoices. Revenue Forecasting: Provide accurate internal revenue forecasting. This involves providing accurate internal revenue forecasting. Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Jan 25 2024 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

As a Technology Strategy Manager or Senior Manager within our Strategy & Consulting practice, you will provide the technical expertise and vision to lead or contribute to multidisciplinary teams working with our clients across industry to help shape and deliver business transformation agendas. You will work closely with our experience, engineering, product and delivery teams to shape and plan the implementation of digital solutions, enabling the vision.

You will work on a broad range of projects, including the development of digital & technology strategy, architecture, operating models, technology product evaluation & selection and roadmap & business case development.

You will have a minimum of 7-10 years of Technology Strategy Consulting experience within a leading consulting firm and/or a similar role within a large corporate. We are looking for the right blend of consulting, industry, strategy/architecture and technology knowledge. We would expect that you are well-versed in the latest digital technologies. You will have previous experience working with senior technology and digital stakeholders, building strong credibility and relationships through your exceptional delivery.

Most importantly, you must love being part of a team and achieving success together.

Your Impact

• Contribute to pursuits of technology-driven consulting and transformation programs.
• Lead business transformation execution programs or streams as required (depending on program size).
• Design and implement client technology & digital operating models to enable their transformation plans.
• Work with clients to understand their business drivers & strategies and customer experience visions to develop the appropriate technology strategies.
• Develop technology architectural blueprints and advise on strategic technology platform options to deliver on the technology strategies.
• Develop technology roadmaps, business cases, risk mitigation plans, etc., to shape the business transformation programs.
• Provide mentoring and leadership to other members of the strategy & consulting team.
• Support hiring and people management.

The Asia Pacific Fulfillment Operations Manager will support Block Logistics and Fulfillment efforts in Australia & Japan. As part of the Hardware Logistics team, you will play an essential role in our mission to bring Block products to our customers in a fast, reliable, economical and elegant fashion. You will determine best practices, collaborate on growth plans across the supply chain and company, support the implementation, and manage Block's fulfillment and delivery operations for all products. You will also oversee vendor and supplier partnerships and manage performance within Block's international supply chain.

We're looking for a dynamic, process-oriented operations leader who has a passion for new solutions and scalable systems. Because the majority of the team is based in the San Francisco Bay Area, some morning working hours will overlap with Pacific Standard Time.

You Will:

 

• Manage and improve the logistics [inbound, fulfillment and outbound] network for Block's Asia Pacific markets
• Oversee supplier partnerships and manage performance
• Work with internal partners to guide the development of essential and new fulfillment programs.
• Ensure that performance targets are met on service level commitments to our customers, across all products within the region
• Implement SOPs with partners and manage Indicators to maximize and measure Block's partners performance: Order Management; Inventory control, Performance Service level agreements, metrics reporting and Scause troubleshooting
• Support new potential country and new product launches coordinating with global partners to ensure setup, and success of the launches
• Maintain accurate and appropriate SOWs and SOPs specific to the implementation of fulfillment operations against B2C, B2B, Retail and Returns distribution requirements
• Handle fulfillment errors and exceptions, correcting and identifying preventative measures
• Identify process gaps, propose and guide implementation for scalable solutions
• Leverage access to technology and new ideas to bring continuous improvement to APAC markets