Join a dynamic and innovative company committed to delivering cutting-edge solutions to our clients. Our client prides themselves on fostering a collaborative and inclusive work environment where creativity and technical expertise thrive. As they continue to expand, our client is seeking a skilled Technical Services Manager to lead our technical support team and ensure the seamless delivery of services to our clients. Position Overview: Seeing an experienced Technical Service Delivery Manager to oversee and manage the technical support operations. The ideal candidate will possess a strong technical background, excellent leadership skills, and a customer-centric approach. The Technical Services Manager will play a crucial role in ensuring the highest level of customer satisfaction through efficient and effective technical support. Responsibilities: Team Leadership: Lead and motivate a team of technical support professionals, fostering a collaborative and high-performance culture. Provide guidance, coaching, and mentorship to team members to enhance their technical skills and customer service capabilities. Service Delivery: Develop and implement strategies to ensure the timely and effective delivery of technical services to clients. Monitor service performance metrics and implement continuous improvement initiatives to enhance service quality. Client Communication: Act as the primary point of contact for clients regarding technical support issues. Collaborate with clients to understand their technical needs and expectations, ensuring a proactive approach to problem resolution. Technical Expertise: Stay current with industry trends and emerging technologies to provide strategic direction for the technical support team. Work closely with the product development team to provide valuable insights for product improvements and updates. Process Optimization: Streamline and optimize technical support processes to improve efficiency and reduce response times. Implement best practices to ensure consistent and high-quality service delivery. Qualifications: Bachelor's degree in a relevant technical field or equivalent work experience. Proven experience in a technical support role, with a minimum of 2 years in a leadership or managerial capacity. Strong knowledge of [industry-specific technologies or software]. Excellent leadership, communication, and interpersonal skills. Demonstrated ability to develop and implement process improvements. Customer-focused mindset with a commitment to delivering exceptional service. Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted. Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/sydney By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
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