Total 323 business management project planning job vacancies in Information Technology category in Australia

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), reducing backlogs., increasing efficiency, and implementing/upholding change management, etc.
• Responsible for People Management, including hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and provide oversight to Change Management as it relates to Customer and Technical Support.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, Development, and Operations teams
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.

This amazing graduate opportunity in our Commercial (B2B) business is where you will gain a broad range of commercial skills and experience. Viva Energy’s Commercial business is diverse, servicing customers in distinct divisions, including Transport, Mining, Marine, Aviation, Lubricants, Chemicals and Polymers. Each Commercial business unit is unique, with varying supply chains, products and pricing, and the Commercial Graduate position offers the opportunity to gain invaluable experience in B2B through exposure to these key businesses. Your responsibilities and development opportunities will include:

• Analysis & insights for commercial optimization, including pricing, freight, foreign exchange
• Tender bid and offer document development
• Developing customer-centric operational and supply chain solutions
• Broad exposure across Viva Energy, working closely with Logistics, Supply, Pricing, Customer Solutions, Legal, Finance to deliver exceptional customer outcomes
• Sales skills and customer account management – office based and face-to-face
• Developing customer continuous improvement initiatives 
• Presentation development & execution 
• Marketing campaign & events support 
• New energies opportunities, such as hydrogen, EV, carbon offsetting, biofuels
• Gaining knowledge of the different Commercial Businesses including Transport, Marine, Aviation, Resources, Bitumen, Lubricants, Chemicals and Polymers

As our Head of Facility Management, you’ll be responsible and accountable for the safety, uptime, efficiency, and overall technical operation of NEXTDC’s critical infrastructure and data centre sites and their local Facility Management teams. You’ll also oversee third parties that provide technical support, maintenance to the national FM team, in order to assure planned outcomes, deliver rapid incident recovery, mitigate & close out problems. 

You will provide technical and operational oversight, in conjunction with our Global Operations Centre, in order to ensure that risks are identified and mitigated, that processes are executed repeatedly  while being the face of Facility Management to our customers. Open communication is paramount here at NEXTDC, and is a key enabler of continuous improvement. You’ll successfully work with leaders across the company, in concert, to support the Customer Experience outcomes that NEXTDC’s products and services promise partner with internal teams, customers, and other stakeholders.

What you’ll do:

• Responsible for overseeing the maintenance, operation, resolution, and presentation of our data centre facilities and their critical systems in order to provide SLA compliant outcomes to customers, product support and issue resolution
• Lead the NEXTDC Facility Management team, a group of on-the-ground (local) technically skilled operational professionals who take responsibly and accountability for the successful operation of each of and all of our data centres
• Collaborate with customers and NEXTDC leaders to ensure that the service provided to our customers is consistent across all NEXTDC sites and meets or exceeds commitments and expectations
• Drive compliance in execution by all stakeholders in regard to policies, processes and outcomes that are critical to NEXTDC’s successful operation
• Negotiation (in collaboration with other relevant stakeholders), operation, and management of Maintenance & Support Contracts and the like, in order to cost effectively deliver the optimal balance of national capabilities in the context of local needs
• Recruit, lead, manage and develop local Facility Managers, Services Managers and Data Centre Technicians to be highly engaged and successful in their roles
• Drive a culture of creating and maintaining of good working relationships with customers, vendors, suppliers, contractors and internal stakeholders.

We're happy for this position to be based in either Sydney or Melbourne.

As a Principal Consultant, you will support, and in some cases lead, consulting commission, taking responsibility for client engagement and team leadership for both our clients and team, including: 

• Support team leadership in NSW advisory, providing technical knowledge and support to our multi-disciplinary team.
• To act as day-to-day management consultant, ensuring that client objectives are met and that projects are delivered to time and cost targets and the appropriate quality standards. 
• Producing clear, concise, and persuasive client-facing reports or deliverables in various formats that deliver to client expectations and demonstrate value.  
• In addition to these primary activities, you will be charged with the following activities: 
  • Provide complementary services to Turner & Townsends propositions such as project management, cost management, contract services and program management. 
  • Proven ability to lead complex organizational transformations, leveraging strategic vision, change management and stakeholder engagements to drive successful outcomes.
  • Deploying a variety of techniques to deliver improvements to client operations that include, but are not limited to, process re-engineering, visual analytics, organizational change, stakeholder management implementation and beyond. 
  • The development of key client data insight and visualization reports used to drive enhanced performance and management.
  • The development of program/ portfolio management systems used to improve delivery reporting and assure our clients investments are effectively and efficiently controlled.
  • To support the development of consulting and advisory sales opportunities with new or existing clients and convert successfully through high quality bid writing and propositions.

About Us:

Client is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. Client helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.

Client has made few major acquisitions last few years as a part of strategic business transformations. Global Business Operations is a corporate team that oversees and manages company-wide processes for sales enablement, operations and compensations. Major business units have their own Business Operations who work closely with Global Business Operations.

About The Client

The client provides financial crime prevention, compliance and risk management products and services to the financial services industry and is a Market Leader in these areas.

Main Responsibilities and Deliverables:

·        Develop/Configure software feature(s) according to design document & enterprise software standards.

·        Work in multi-disciplinary environment with Architects and Business Analysts using waterfall and agile project methodologies

·        Planning and Performing Unit and functionality testing to ensure fit to design.

·        Customer interaction for any technical queries and discussions

·        Supporting client in performing user acceptance testing

·        Provide suggestions to address client requirements while staying within product framework

·        Interface independently with various R&D and PS Groups and with Customer Support.

·        May occasionally need to work on client site And/Or in different time zone

Experience: 4 to 7 Years 

Qualifications / Education:     

·        BE/B.Tech with Practical relevant experience/knowledge

·        High level English (verbal & written)

·        Proven experience in operating within a global environment

·        Experience working in a complex matrix environment

 Professional Capabilities            

·        Proven and Hands on experience in PL/SQL, SQL and Databases (MS-SQL, MySQL, Oracle, etc.)

·        Hands on experience Unix commands and shell scripting.

·        Experience of working in AWS environment will be an advantage

·        Financial market compliance domain experience will be an added advantage   

·        Actimize (AIS/RCM/UDM) knowledge/Development experience is a plus

·        Experience in web applications: J2EE, web & application servers will be an advantage,

·        Experience in HTML, JavaScript & CSS will be an advantage

·        Analyzes information and deduces conclusions within the wider professional space

·        Familiar with coding concepts for ensuring high scalability, multi-user, secured coding

·        Experience in Financial Market Compliance / Communication Surveillance Solution would be an advantage

 Personal Leadership     

·        Good verbal and written communication skills

·        Ability to work independently & complete complex tasks.

·        Problem solving skills, analytical mind with high ability for self-learning are essential

·        Actively seeks information, and shares knowledge with others

·        Actively engages others in work done, to expand and broaden professional domain knowledge and know-how

·        Has high-attention to details and works well in a dynamic and stressful environment

·        Mentors junior members of the team

·        Performs code reviews

Business Impact

·        Holds full domain responsibility

·        Displays conceptual thinking and professional discretion in area of responsibility

·        Applies independent judgment

·        Able to resolve problems of moderate scope which requires an analysis based on a review of a variety of factors

About the role:

An exciting, newly created opportunity for a Head of Education Partnerships and Business Development to join the Aspect Education team!

This role will provide leadership and support, to nurture Aspect Education’s existing productive partnerships and lead the strategic planning and development of new and innovative business opportunities to grow and continually enhance our value offering to our partners and our clients.

The role will work with Education sector groups such as Catholic Education, the Department of Education, corporate Australia, and other Educational alliances to connect the dots to a shared vision, mission and major project strategic alignment.

Key accountabilities:

• Nurturing Aspect Education’s existing productive partnerships including responsibilities to; drive, gatekeep, and proactively manage Aspect's high-level strategic education partnerships, to achieve long-term goals, through security of longer-term partnership agreements
• Increase impact, extend reach and deliver an increase in school enrolments and therefore income stream via government grants
• Leading strategic planning and development of new and innovative business opportunities involves drawing on experience to;
• Increase Aspect’s commercial capability and capacity
• Secure more strategic partnerships, as they align to progressing Aspect’s strategic plan

Click here for the Position Profile. 

What you bring:

Our successful applicant will be:

• A strategic thinker who thrives on initiating new business areas and is passionate about education and the impact it can have in our global community.
• An astute change maker focused on building capability across a wide range of stakeholders to bring people on transformational journeys as the business grows and new projects are realised.
• Motivated and driven by purpose leading to demonstrating transformational growth in previous roles 
• Passionate about education, and the disability sector and comfortable working in a neuro-diverse environment
• Highly developed in new business written and verbal skills, with a strong ability to develop compelling propositions and proposals
• Confident with key drivers to grow and nurture relationships over time.

An exciting opportunity for a Specialist has become available to join the Business Transition team within the National IT department of ALDI stores, based in Prestons NSW. This position is a fixed-term contract until 30 May 2025.

As a Data Specialist you will be responsible for ongoing monitoring and analysis of the new business processes within the SAP Centric Software landscape across all departments. You will support the creation of visual representation of key data logs within the Celonis system with a focus on process utilisation and improvement. Working both proactively and as per business requirements you will identify opportunities to drive performance and automation across the entire business.  

What does the role look like?  

• Coordinate meetings with key stakeholders from multiple departments to identify, facilitate and align on cross functional demands
• Drive the collection cleansing, merging and management of data from various sources across the business and oversee the automation and documentation of tasks
• Drive continuous improvements of the SAP systems, development practice and processes that support scalability and optimise supportability
• Accurate documentation of how data represents process execution to support technical and business comprehension.
• Design and develop end-to-end optimised data pipelines and data transformation
• Close collaboration and alignment with process experts from all business areas

Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and at the same time be upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we’ll give them the right advice, at the right time, at the right price with no hidden additional costs.  

We are so much more than another accounting business – we are a team driven by our values and behaviours. Adaptability, commitment, and humility fuel our client-centred approach.

We honour our promises, promote transparency, and move swiftly with purpose. We embrace new challenges, and proactively raise issues with a solutions mindset, knowing it takes a team effort to build a successful business.

Due to our exceptional growth and quickly expanding client base, we are currently inviting expression of interests from experienced Management Accountants looking to start a new role in May. If you're looking for a role that offers flexibility, travel and the ability to manage your own portfolio of clients, apply now.

Key Responsibilities

• Mentoring mid-level and junior staff through reviewing work, providing clear, concise and supportive feedback within a culture-focused environment
• Preparation and review of monthly management reports, budgets and cash flow forecasts for clients’ businesses
• Explaining the key insights from financial information and management reporting to small business owners, in a clear and simple manner
• Utilising Xero to build dashboards that deliver accurate and timely financial insights 
• Prioritising and handling multiple tasks and jobs effectively, while still maintaining high-quality work
• Being the focal point for all queries and advice from your clients, ensuring they get the support they need from our services
• Developing and maintaining positive relationships with your clients, working with them to achieve their business goals.
• Remaining current on industry trends, changes in regulations and best practices, and effectively communicating this information to clients in a clear and simple manner

Requirements

• Degree qualified with minimum 2-4 years’ experience in public practice
• CPA or CA qualified
• This role can require some travel to our clients businesses. A valid driver's license and access to a vehicle on weekdays is required
• Experience working with small business clients
• Proficiency in Xero and Xero Practice Manager
• Exceptional written and verbal communication skills
• Proven ability to manage a portfolio of clients and review the work of junior staff

Salary

• $100,000-$120,000 + super (depending on experience) + company mobile + km allowance

Benefits

• Financial support with any formal studies and industry licenses and registrations
• Yearly overseas holiday for our top performers across the business
• Regular social gatherings, conferences and ongoing engagement activities to support professional development and team building
• Employee and client referral programs, help us grow our business and be rewarded!
• Exceptional professional growth. We are growing quickly and are continually creating new opportunities across the business. This includes management and leadership opportunities, new roles to fit the needs of the business, lateral opportunities etc.

Our Commitment

At Retinue, we believe that diversity, equity, and inclusion are crucial to our success. We recognize that diversity goes beyond race and ethnicity, and includes differences in gender, orientation, age, religion, ability, and more. We strive to create a workplace where everyone feels comfortable being themselves and can fully contribute their talents and skills. We are dedicated to building a workplace that values and respects individuals from all backgrounds and experiences. We welcome and encourage all qualified applicants to apply, regardless of race, ethnicity, gender, sexual orientation, age, religion, ability, or other differences.

Apply now to join our team and contribute to the success of Australian small business!

BizCover who?
You haven’t heard of us?
We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognized in Deloittes fast 50 companies as one of the fastest growing technology companies and Westpac’s top 20 businesses of tomorrow - #killingit

We are now looking for a Technical Business Analyst to join our Delivery Team!

The Technical Business Analyst will interact and support the Senior Business Analyst. They will be accountable for breaking down the epic into features, interpreting high level requirements and breaking them down to user stories. They own the definition and implementation of a team’s backlog. This typically involve collaborating with the delivery squad to maximum value is delivered to customer/end user by prioritizing the most important items to start first.

As a Technical Business Analyst at BizCover, you will be reponsible for:

• Conducting the main Agile ceremonies in Team retro, Sprint review, planning & grooming
• Ensuring that user stories are ready to be estimated and worked on by the developers.
• Assisting the developers and the quality assurance team in delivering the agreed user stories (i.e. 3-way handshake) and verify that solutions will meet business requirements.
• Facilitating key meetings including requirement sessions, system demos, user acceptance testing, and end user training.
• Production building /configuration
• Determining Technology Deliverables

Knowledge:

• Development  of story mapping diagrams
• Technical knowledge
• User Flows diagrams 
• Good understanding of the enterprise’s strategy
• Attended Agile training (and is certified)
• Good understanding of Design Thinking/Human Centered Design practices
• Basic working understanding of Jira/Confluence/Miro/Team Retro
• Excellent written and verbal communication skills

Behaviours:

• You will be decisive and will be able to acquire the support of the organisation to make decisions
• Collaborative and can facilitate broad consensus for decisions
• Actively seeks feedback from team and customers
• Strong negotiation skills
• Can make local decisions which are aligned to enterprise objectives
• 2- 3-year experience 

• Hybrid working model with flexibility to work from home 3 days a week and 2 days a week in the CBD office
• Learning opportunities and extra package
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Birthday vouchers
• Rewarding Employee Incentive Program
• Growing company with progression opportunities

What Kind of Person Works Well in our Company  
Diversity of employees makes for a creative and fun workplace.  BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –
Customer Fanatics - noun:  a person who delivers a first class customer experience every time
Drumbeaters - noun:  a person who enthusiastically celebrates and supports their team mates and the business
Finishers - noun:   a person you can trust to get it done
Advancer - noun:  a person who always wants do better

At BizCover we value diversity. We encourage applications from individuals of all backgrounds and experiences. If you are passionate about driving positive change and creating an inclusive workplace, we invite you to apply for this exciting opportunity. Join us in building a diverse and welcoming environment where everyone can thrive and contribute their unique talents.

NOTE : Due to the nature of work related to this position, employee will be required to obtain a Federal Government Clearance. The minimum requirement to obtain this clearance is to be an Australian citizen.

What you get to do in this role

• Lead the team in achieving support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversee and participate in Change Management as it relates to Customer Support.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Lead by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year!

We’re proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you.

The Opportunity

The Director for APAC Digital Experience Business Development is responsible for driving top line growth for our APAC DX business. Reporting into the APJ DX marketing leader, this role will manage a team of people managers across APAC and will be responsible for setting clear strategy on a scalable and repeatable process of quality pipeline creation and conversion to bookings across new and existing business.

What you’ll do

• Responsible for all BDR pipeline creation for the APAC across all sales segments
• Measure and ensure that the pipeline creation motion adheres to a repeatable process that drives conversion to bookings across new and existing business.
• Drive BDR hiring and enablement engine in line with the high-performance culture and Adobe’s values.
• Lead a team of 30+ people working across three regions and multiple countries.
• Coach second-line managers to establish rigor in their businesses, develop their First Line Management and BDR talent, and work with other parts of the business to continuously increase the DX footprint in new and existing customers.
• Establish strong operational cadence to run repeatable process, leverage data to make critical decisions to improve business performance.
• Partner with Enablement lead to train and coach BDR teams to identify and present compelling views of DX solutions.
• Coordinate strategies to align BDR specialist teams to present the right messaging to the right prospects without fatiguing contacts or accounts.
• Establish trust, rhythm, and alignment with the corresponding sales teams.
• Own headcount, quota, and business planning for the APAC BDR motion
• Own sales pipeline qualification process to improve BDR pipeline quality, working with sales to deliver consistent & predictable close rates.

What you need to succeed

• Relevant cross-functional experience (digital marketing, digital sales, project
• Validated work experience as an Inside Sales leader with strong track record of coaching managers to improve team performance.
• 10+ years managing managers and running multi-level sales/business development teams.
• Leadership proficiency and ability to instil a strong culture of performance and collaboration.
• Strong understanding of how to build a demand gen funnel and work seamlessly with sales and marketing ecosystem.
• Experience working with multiple sales partners, developing effective BDR process across multiple systems.
• Strong critical thinking ability and focus on driving data-driven decision making excellent at Outreach reporting and Excel modelling.
• Able to proactively diagnose and address gaps in pipeline creation with tactical plans & campaigns, working closely with demand gen and field marketing teams.
• Able to track and diagnose strategic efficacy and recommend shifts/changes in course when necessary.

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.

Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

What you get to do in this role

• Lead efforts to hire, develop, and build a technical team.
• Oversee and participate in Change Management as it relates to Customer Support.
• Lead by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Manage to the company and department’s vision, mission and values.

AP+ bring together Australia’s three domestic payment organisations into one integrated entity. Operating in the public interest, AP+ focuses on meeting the needs of all payment users and representing the views of a diverse range of stakeholders. BPAY Group, eftpos and NPP Australia continue to operate as distinct brands within a Group Leadership Team structure.  

AP+ is intended to create a more efficient and agile payments group, building the competitiveness of Australian domestic payments infrastructure, and delivering significant benefits to Australian consumers and businesses. 

Role Purpose

The role will sit within the Business Ops and Delivery team providing  guidance and leadership to the business analysis team. The team provides solution and analysis to scheme team (including NPP, eftpos and BPay).  

  As a Business Analyst Payment role is responsible for leading payment solution and analysis for developing, capturing and delivering requirements.  

  We offer you a challenging role within a great team in a dynamic organisation where you will have significant opportunities to influence and make a difference. Do you want to play an important role in a very progressive and dynamic team with a high pace of motion and a lot of fun - then this is definitely for you! 

You will be responsible for:

• Ensure business analysis standards are maintained.
• Perform gap analysis to ensure continued 100% coverage of requirements.
• Work with Product manager, project managers, Operations, developers and testers. 
• Part of the role is to deliver BA Artefacts as per the AP+ standards where allocated as a BA resource in a project. 
• Product Backlog Management: Identify, document, and refine user stories to increase the degree of detail relating to acceptance criteria, assumptions, constraints, dependencies.
• Manage stakeholders and vendors all around the world.  
• Deliveries must be of high quality and within time.  
• Coordinate deliveries with internal and external stakeholders.  
• Be flexible outside of normal working hours.  

In order for you to be successful in the role, you’ll have:

• Bachelor degree or similar  (preferred)

• Experience with payment vendor applications (e.g. FIS , Swift and paytec) 
• Experience in ISO 20022/ NPP 
• Proven experience in a Solution Design/ Technical BA background.
• Use of Waterfall and agile methodologies.
• Expert in ISO 20022 standard.
• Good to have knowledge of at least one payment scheme.
• Good to have knowledge with one of the following: AS.2805, EMV 

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

We are seeking a skilled Manager, Reliability, and Incident Response with experience in modern DevOps best practices, continuous deployment, and AI Ops platform use to join our major incidents team. The Manager, Reliability and Incident Response will be responsible for coordinating and leading the response to major incidents that impact our ecommerce platform. The successful candidate will ensure timely restoration of service, minimize the impact on customers, and prevent future incidents through AI Ops correlation improvement and advancement of service restoration tools.

Key Responsibilities:

• Lead the response to major incidents impacting our ecommerce platform
• Coordinate with technical teams across DevOps, AI Ops, distributed computing, and other areas to prevent future incidents through AI Ops correlation improvement and advancement of service restoration tools
• Manage communication with stakeholders, including customers, business partners, and senior management, to provide regular updates and manage expectations
• Develop and implement processes for incident management, including escalation procedures, activation of service restoration processes and tools, validation of AI Ops correlation models
• Continuously review and improve incident management processes to ensure efficiency and effectiveness
• Collaborate with technical teams to identify areas for improvement and implement changes to prevent future incidents
• Conduct incident trend analysis to identify recurring issues and proactively address them
• Manage vendor relationships related to incident management tools and services
• Provide guidance and support to incident management team members and other technical staff