Total 2,355 Customer Service job vacancies in sydney australia

Ambius division of Rentokil Initial has a great opportunity for a Local Service Manager to join the team. You will use your collaborative and engaging leadership style to take on the responsibility to coach, mentor and lead a team of service people to consistently deliver a high quality of service to our customers and encourage growth in our sales.

About Ambius

At Ambius, interior landscaping means more than just plants. We strive to be the premier creator of ambience for businesses which enriches the work experience and delivers a productive environment enabling people to thrive.

Our Ambius team are the people responsible for the lovely plant decor in hotel lobbies, the clusters of plant designs in shopping centres, the green walls and floral displays you see in many restaurants and office receptions. In summary we are responsible for providing any sized organisation with interior/exterior landscaping which engages clients and their staff through the health benefits of plants!

This is a highly customer-focused role and is ideally suited for someone with the desire and motivation to succeed and move up into more Senior roles within the Rentokil Initial business in the future.

Responsibilities in this role include:

• Coach, mentor and train the Service Team to achieve targets.
• Monitor and review service productivity rates, seek improvement and continually improve productivity, year on year.
• Implement the regional annual operational plan
• Conduct regular quality audits of specified client base and premises.
• Ensure Company service practices are met and identify opportunities to improve service standards.
• Ensure service efficiency is optimised through tools and technology available.
• Ensure the team’s company vehicles are maintained in a safe, reliable and clean condition.
• Proactively resolve customers’ issues.
• Develop and maintain long term customer relationships.

Requirements :

It will be expected that the successful candidate will have:

• Previous experience in a similar services role
• Experience within a management role with a services or operations background prefred but not essential.
• Experienced in implementing Worksite safety initiatives, dispute resolution and regular reporting to higher management
• High level communications and commercial experience
• The drive to lead by example to set a high standard of customer service

The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background and police checks.

If this sounds like the opportunity you’ve been looking for to take your career to the next level, click the Apply button now to submit your resume.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
The operational hours for the Service Desk are Monday to Sunday 6am to 10.30pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster!

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• Self-starters who are motivated to kick-start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Due to client clearance requirements Australian Citizenship, ability to pass national police check and willingness to obtain a Baseline Clearance is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Pact Group’s Contract Manufacturing Division manufactures across several operational sites and supplies a wide range of homecare and Personal-Care categories to all the major retailers and global FMCG brand owners.

About this opportunity

In this contract role, you will manage development projects and support the implementation of new products for the contract manufacturing division, across all Personal Care categories. From initial concept through to full scale production by initiating innovation, formulating new products, producing lab scale batches and supporting the new product development team.

Your key responsibilities will be to:

• Project manage all projects to completion within budget and agreed timelines
• Manage the formulation and development of new innovative personal care products and improve formulae and processes of existing products to enhance product quality and manufacturing efficiencies.
• Complete manufacture of laboratory scale batches for formulation development, customer sampling and stability testing.
• Oversee the implementation and progress of stability related testing of all new products for validating shelf life.
• Provide support to manufacturing NPD, technical/laboratory sales and marketing personnel as required.
• Liaise with new product development and marketing personnel, raw material suppliers and customers as required, facilitating the formulation and development process.
• Oversee the sourcing of raw materials both internally and externally for use in the formulation and development of new products and identifying alternate equivalent sources of supply when required.
• Develop and maintain professional relationships with customers and suppliers.
• Assisting site in the investigation of out of specification results and customer complaints.
• Develop tools and processes to support improvement of product development efficiency.
• In conjunction with relevant departments ensure compliance of new and adapted products to market regulations and any relevant quality and safety requirements.
• Contribute to the achievements of the department and company’s quality objectives.
• Support the Technical Lead chemist and co-operate with laboratory team members to achieve efficient output.
• Complete any other required tasks/assignments as directed. 

Your skills and experience

To be successful in this role, you’ll have:

• Experience in the personal care manufacturing industry
• Tertiary qualifications in a Scientific/Engineering field [e.g. Bachelor of Science (Chemistry), Chemical Engineering or equivalent] 
• Ability to develop a sound understanding of technical, IP and regulatory issues relating to product development in personal care.
• Ability to investigate and fully scope new products and make sound recommendations for execution.
• Ability to trouble-shoot and implement an investigative approach to a wide variety of technical, timeline-related challenges as required.
• Knowledge of Aust/NZ regulatory requirements for personal care products