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Jobs in Australia   »   Jobs in Potts Point   »   Customer Service Job   »   Service Manager
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Service Manager

Holly Powell

Holly Powell company logo
Your new company
This is an exciting opportunity to join an innovative organisation within the Marine industry who support Defence through their specialist HVAC and refrigeration solutions. They are looking to bring on board a permanent Supervisor/ Service Manager to help lead their team of skilled engineers and technicians in Sydney.
Your new role

Mould and manage a close-knit team of experienced engineers and technicians in this specialist marine & industrial HVAC business
Organise and manage the day-to-day business operations of technical staff
Scheduling and general technical support of service team as well as assisting and supervising service team onsite
Ownership and management of sustainment / maintenance projects
Working with technical sales to ensure jobs are completed on time and on budget
Focus on implementing, utilising and improving operational processes to streamline operational activities and ensure quality outcomes
Management of all resources and assets to ensure optimal efficiency, and forecasting of requirements to ensure continuity
Participation in every stage of the sales process, from enquiry through to invoicing
Key client management and customer service engagement of the highest level
Ensure all operational documentation, including service reports & quality documentation etc are developed and presented in the most professional way
Prepare reports, budgets and expense schedules, and analyse for variances and trends that create risks or opportunities for the department
Recommend corrective actions and strategies to ensure the department is operating at peak efficiency & performance
Actively seek, engage and maintain customer relationships
Be the central point of communication for all client technical enquiries and job requisitions
Perfect for an enthusiastic and ambitions person wanting to further their career.

What you'll need to succeed

Trade Qualification - Cert III in Air-conditioning and Refrigeration
Current Refrigerant Handling Licence
Full unrestricted Australian work rights with ability to pass a Police check and gain Defence clearances
Technical background and experience in a relevant field combined with experience supervising
Ability to create a good plan out of nothing, and determination to accomplish goals
Good data analysis, planning and organisational skills
Be able to provide direction, empathise and understand, create a team environment and bring out the best in their staff within a medium sized team of different trades
Proficient with the Microsoft Office Suite (especially Excel, Word & Share point) and above average computer literacy
Drive, energy and a practical approach are the skills highly valued

What you'll get in return

Opportunity to work on large sustainment and service project work
Growing opportunities for personal and career development and sincere investment to help you achieve your best.
New Hilux dual cab company vehicle and fuel card
Opportunity for optional offshore work
OEM specific training (J&E Hall)
Performance bonus system

What you need to do now
If you are interested in this position and feel you have the skills described to be successful, please forward an up to date CV to the details below. Equally, if this isn't quite right, please still feel free to reach out for a confidential chat about other opportunities.
E: [email protected] T: 02 9049 6980 Please click here to apply.
✱   This job post has expired   ✱

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