Total 4,072 Customer Service job vacancies in NT - Regional and Remote - Darwin Daly Region

Purpose

As an Application Support Analyst, you will provide technical support and guidance to our clients by answering their requests & addressing incidents regarding both server-side and client-side applications, by delivering advanced technical and troubleshooting skills, communication abilities, problem solving orientation, and computer proficiency on a day-to-day basis.

Responsibilities:
Respond to client problems (phone/portal) and actively monitor client sites:

• Log and document all incidents within a ticketing system and problems within JIRA;
• Investigate problems with software applications, diagnose root causes, identify known errors;
• Refer incidents to other parties when an incident is beyond your current skill-set;
• Proactively monitor, document and fix problems or anomalies found at our clients’ installations;
• Manage and exceed customers’ expectation by providing excellent service;
• Ensure that all service level agreements (SLAs) are met and delivered according to Support specifications;
• Versatility to shift & occasional pager scheduling;
• Participate in sharing knowledge and publishing Knowledge articles

Are you ready to get your hands dirty and join our team of problem solvers?   

If you’re the go-to person, with the know-how to keep facilities running like clockwork, we have an opportunity for Utility - Grounds /Handy Person for the Village and Facilities Management Services at ERA Jabiru Township. This is a full-time, 2 weeks in and one week off roster working 9.5hours per shift.  

Who are we looking for?   

Reporting to the Maintenance Manager, your main responsibilities will be to deliver various Utility and Grounds services as part of a team. You must also be willing to provide a broad range of assistance to other services provided by Sodexo.  You will be required to attend to the maintenance of grounds areas, unloading and loading equipment, and general manual labour etc.

The role is based in the town and external ranger mine facilities eg FIFO camp, housing, Mess etc. You will be required to learn and abide by the ERA (Rio Tinto) safety procedures - this is good stepping stone for those looking to enter the mining industry.    

To be successful in this role you will have:

• Previous grounds and general maintenance experience in a remote site, mine camp, school, or large grounds area
• Able to follow instructions and ensure effective time management in the contractual service deliver
• Previous experience working with power tools, ride on mowers, chemical handling
• Previous experience working with safe usage of related chemicals, fertilisers, poisons and pesticides, as well as strong safety awareness and safe work ethic
• Able to build and maintain relationships with stakeholders
• Current Open Driver License

Why choose Sodexo?     

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our hospitality all-rounders play a key role in keeping our sites functioning and well-maintained for village residents' safety, comfort, and well-being. We are committed to providing opportunities for service attendants who are as passionate about excellent service as we are.

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet.

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many training, upskilling and development opportunities and an outstanding benefits and recognition program!    

How to apply?     

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.     

What are you waiting for? Submit your application today and become part of the Sodexo family!   

• Casual position within the Hunter area.
• Open to experienced and new Support Workers with a min Cert III in Aged Care, Community Support or related field - Training available
• 25% casual loading + Not-for-Profit Salary Packaging to maximise your take home pay

We are looking for a Support Worker to work casually across our Home Care Packages program.
Home Care Packages responsibilities:

• Deliver high-quality individualised support and assist our older adult clients, supporting them to maintain and develop their independence so that they can lead enriching and fulfilling lives.
• Follow and implement individual service plans, healthcare, and positive behaviour support plans.
• Provide companionship, conversation, and emotional support and support with personal care in the client's home.
• Assisting with transportation to attend appointments.

PURPOSE AND SCOPE:

Responsible for the safe expeditious delivery and pick-up of hospital equipment and supplies to assigned facilities in a defined region. Responsibilities include driving a ¾ ton pick-up truck dropping off and picking up supplies and ensuring that inventory is up to date and accounted for to meet all hospital and company standards. Responsible for ordering supplies from internal FMC as well as outside vendors.  Completes required inventories and provides records to Finance as required.  Orders and receives supplies through SAP.  Supports FMCNA's mission vision core values and customer service philosophy. Adheres to the FMCNA Compliance Program including following all regulatory and division/company policy requirements.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Under the direction of the Program Manager picksup and delivers equipment and supplies from/to assignedmedical facilities according to established safety procedures and guidelines.
• Ensure good customer relations by consistently delivering orders on time and behavingwith integrity in a courteousand professional manner.

• Supply and product duties include the following:

  • May set up productand/or place product on shelves or racks at customer sites; arranging from oldest to newest.  
  • Performsrotation and inventory checks of existing product ensuring that an adequate inventory is available for customers.
  • Orders all supplies at area storagefacility as needed reporting supply inventory monthly.
  • Ensures that outdated supplies are discarded and adjustments are made in SAP
  • Moves HD Machines Portable RO's PD Cyclers and NxStage Cyclers; may bleach machines and flush RO's
  • Maintains all store rooms in neat and tidy order within OSHA Guidelines
  • Stocks cartsand bins with medical suppliesas needed.

• Vehicle related responsibilities include but are not limited to:

  • Maintains binderwith current hospitalinformation in truck (directions address etc.) to ensureefficiency and timeliness in deliveries.
  • May performroutine maintenance on truck checking oil and gas weekly.
  • Keep truck mileagelog; if required.
  • Unloadingand loading freight as required according to specified procedures and regulations.
  • Maintaining cleanliness of truck machines and carts.
  • Keep truck mileagelog; if required.
  • Adheresto all federal and state specific DOT regulations.
  • Maintainsa satisfactory drivingrecord.
• May take note of and possibly resolve customer complaints. Reportsmore complex issues and complaints to Program Manager for resolution. Observes and reports any pertinent anomalies at customer sites/medical facilities.
• Delivers patient chartsto area office on a weeklybasis.
• Maintains current knowledge of all annually revised regulatory standards(OSHA DOT EPA FDA and any state specific agencies).
• Assists with clerical duties as needed
• Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functionsof this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.

Heavy physicalwork with frequent lifting and carrying of objects 25 - 50 pounds on a repetitive basis required. Some deliveries may require carrying product up multiple flights of stairs depending on makeup of facility.  This position requires extended periods of sitting standing bending and walking.  Operating a motor vehicle 6-8 hours per day.

EDUCATION:

High school diploma or equivalent.

EXPERIENCE AND REQUIRED SKILLS:

• 1-2 years of customer service experience
• Prior delivery experience desired
• Must have a current driver's license in good standing
• Excellent communication skills
• Familiarity with TMS software and vendor management systems

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Darwin on a Permanent full-time basis.

This role reports directly to the Customer Service Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on scheduling and make outgoing calls to customers to promote our products and services.

Core responsibilities in the role include:

• Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer queries related to their bookings in an effective manner.
• Proactively making outbound calls to our existing customers to promote our products and services
• Demonstrate experience in customer service, including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer enquiries via phone and email.
• A high degree of attention to detail and accuracy while scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities using excellent verbal and written communication skills, including interpersonal skills
• Ability to work to deadlines, KPI's and meet sales targets while working as a team and independently.
• Ability to multi-task and attend to ad-hoc jobs as and when they arise
• Documentation of all relevant information on the CRM to provide clear instruction for field technicians.
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate will possess:

• Experience working in call centre or internal sales environments (essential)
• Demonstrated experience in phone sales and converting enquiries into sales
• Capable of working with multiple web-based data-bases and email programs. Experience in Microsoft suite is desirable.
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multitasking.
• Proven problem-solving skills.
• Ability to work in a team environment to support fellow colleagues.
• Professional, reliable and punctual.
• Accurately enter data into systems.

What is on offer:

• Competitive salary, plus generous bonus/commissions structure to reward individual and team performance.
• A friendly, supportive environment where you can enjoy going to work each day.
• Access to staff benefits and discount program with major retailers and stores.
• Comprehensive training via company’s in-house programs.
• Access to ample on-site car parking.

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

If you’re the superstar we’re looking for, and you’re looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Employee Testimonials -

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

“Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance.” 

Phillip Winkle