Total 4,078 Customer Service job vacancies in Melbourne or Sydney

As our Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries.

We have two opportunities for experienced customer centric individuals to join us on a Casual basis, offering between 15-25 hours per week or as agreed with the potential to work across any of our 3 sites be it Macquarie Park and/or Artarmon. Work the hours that work for you!

To be successful in this role you’ll have:

Customer Focus

• Greet all visitors to facility in a timely, courteous, and professional manner.
• Work with internal teams around the country to deliver a seamless customer experience.
• Provide accurate advice and guidance on customer service requests and incidents.

Concierge

• Take telephone calls to facility from both internal and external customers.
• Assist with coordination of customer and company events and activities at facility.
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.
• Conduct audits of critical facility stock and replenish levels as required on:

Support

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.

• Exciting opportunity to be part of our NEW MH, AOD & SP service in Queensland! 
• 4x full-time ongoing positions each based out of either Gympie, Hervey Bay, Rockhampton or Emerald.  
• $47 - $49.5ph + Super + Not-for-Profit Salary Packaging up to $18,550  

EACH is proud to be the Lead Agency of the Mental Health, Alcohol and Other Drugs, and Suicide Prevention (MHAODSP) program, a new initiative delivering comprehensive, integrated, and person-centred care across the CCQ region (Central Queensland, Wide Bay, Sunshine Coast).  
 
Collaborating with 9 partnering organisations the aim of this service is to address service gaps by enhancing accessibility and integrating primary mental health care, AOD, psychosocial support, and early intervention and prevention through a multidisciplinary, person centred model of care. Click here to learn more. 

Job Description  
The Stepped Care Lead is a pivotal role in the delivery of a new collaborative community mental health and AOD care model within one of four local hubs. 

The role involves direct client engagement, as well as overseeing and implementing targeted brief intervention processes to support clients throughout their care journey, ensuring seamless transitions and aftercare. The Stepped Care Lead will work closely with internal and external stakeholders, maintaining key relationships and service pathways to enhance community-based responses. 

Responsibilities include:  

• Offering assistance to clients upon their first interaction with hub services, ensuring it is a welcoming and supportive entry experience. 
• Overseeing collaborative care processes, including progressive care planning, care transitions, and care-team reviews.  
• Offering overlapping support to clients moving to or from programs, implementing brief intervention aftercare models, and fostering sustained recovery.  
• Building and maintaining key relationships, service pathways, and agreements with partners of the local hub as well as work with the local lived experience workforce to build community-based responses. 
• Monitoring the results and demand related to the care model, coordinating effective collaborative responses to local needs in partnership with other stakeholders. 
• Reporting and Record Keeping. 

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Jenny Sinclair (Director - States and Business Transition) at [email protected] 

About you  
We are looking for someone with strong organisational skills to effectively lead and represent the hub's model of care.  
The ideal candidate will have experience in multiple mental health and/or AOD (Alcohol and Other Drugs) settings, including knowledge of related systems, processes, legislation, and experience implementing brief-intervention approaches. Knowledge of the mental health sector and community needs is essential, along with a commitment to delivering person-centered care that respects and values individuals' identities, backgrounds, and life experiences. A strong understanding and commitment to cultural safety and trauma-informed care principles are also required. Experience working independently and with care-team and community-based recovery approaches is preferred. 

An ability to work collaboratively and professionally with other services and professionals across a range of life areas and needs, as well as a knowledge of the mental health sector and services offered the community to support those with complex needs will also be essential to succeed in this role. 

What’ll you’ll be doing

• Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).
• Understand and share expertise in problem solving and solving them quickly.
• Develop and support solutions that deliver exceptional customer service.
• Demonstrate understanding, motivations and expertise in meeting KPIs.