Total 95 purchasing lead job vacancies in Customer Service category in Australia

What you will do:

Commencing mid-late September, you will report to the Park Manager and ensure the highest possible standard of Guest Services in the Front Office department.  You will settle into our lead departmental structure and assist in providing direction and support to the Front Office team.

You will also:

• Ensure that all administrative/front office duties are carried out with the highest possible standards of efficiency and professionalism, aligned with company policy. 
• Assist the Assistant Manager and Park Manager, to ensure your team are supported, by providing up-to-date knowledge of all accommodation categories, whilst driving a positive and inspiring work culture.
• Evaluate guest satisfaction levels with a focus on continuous improvement with a strong focus on customer experience.
• Ensure that individual guests and groups are welcomed warmly, greeted by name where possible, and are efficiently checked-in and checked-out.
• Assist guests with special requests, general information, transportation, event tickets, restaurant and tour reservations and other reasonable requests.

What you will bring:

• Demonstrated experience (minimum 2 years) in a Reception/Front Office position in a Hotel/Resort, Customer Service or Tourist Park environment.
• Relevant hotel/Park experience within the front office environment, including areas of Reception, Switchboard and reservations.
• Previous experience with front office computer and Reservations systems is desirable.
• Outstanding guest service skills – you are welcoming and adaptable.  No challenge or request is too small
• You wear your uniform with pride – you are happy to get your hands dirty to support you team and go the extra mile with a smile on your dial to assist our guests 
• An understanding of rostering (systems)is desirable but not mandatory

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

The role requires an experienced Service Transition Lead with a strategic mindset to support the Head of Service. The role is responsible for a large breadth of ITSM capabilities and leads Subject Matter Expert Team Leaders to facilitate operational outcomes and alignment with SIAM processes.

Primary Responsibilities

• Engagement of key stakeholders (business and technical) to foster modern service delivery in a complex environment
• Build and develop cross-functional teams to adopt and mature better practice ‘as a service’ delivery methodologies
• Provide Professional Development support to a team of SME Capability Leads, acting as SME yourself
• Coordinate and manage competing priorities to deliver contracted outcomes while managing the relationships with key client stakeholders
• Reporting operational achievements, activities and roadblocks at both a tactical and strategic level to various audiences, proactively calling our and managing/mitigating risks and issues
• Create, Update and Manage Governance Artefacts relating to:
  • Change Management
  • Continuity Management
  • Disaster Recovery Management
  • Release and Deployment Management
  • Service Asset and Configuration Management
  • Transition Planning and Support

We collaborate with various teams throughout the student journey, collecting, connecting, and analysing performance data, voice of customer and external datasets. Our primary goal is to provide reliable, actionable, and timely insights to enhance the student experience and outcomes.

As a Customer Insights Lead, you will play a pivotal role in shaping a category leadership approach across the organisation. You will connect marketplace and category insights to identify opportunities, building organisational momentum to deliver better experiences for our students and unlock value for our marketplace partners.

Here's a glimpse of what a typical day might entail

Learner demand and competitor analysis

• Stay informed about current and future trends in learner demand.
• Conduct market research and category analysis, considering economic, sector, technology, and social trends that could impact learner demand.
• Utilise these insights to support business and partner understanding of market, category, learner, and marketplace service performance.

Marketplace listings performance analysis

• Develop and maintain an analytical method for comparing listings and partner performance across various metrics, including impressions, views, prospects, enrolments, and revenue.
• Implement appropriate segmentation for category and subcategory benchmarking.

Category expertise

• Become an education category expert by staying up-to-date with sector trends, learner behaviour, and market dynamics. 

Identify and communicate opportunities.

• Identify future growth opportunities and formulate appropriate recommendations.
• Conduct in-depth analysis of category and listings data and generate actionable insights.
• Collaborate with cross-functional teams to align category strategies with overall business objectives.
• Develop and facilitate a framework and practices for teams to ensure that insights are accessible to all stakeholders who would benefit from them.

Maintain and extend research and data sources.

• Seek, collect, and connect new data sources to expand our knowledge of category and learner demand.
• Conduct new and recurring research to support learner demand insights.
• Enhance and automate the collection, maintenance, and publication of higher education market data.

Here are some ways you will bring your best to this role 

• Demonstrate proven experience in category strategy development and insights.
• Utilise a range of quantitative, qualitative, and analytical methodologies to generate actionable insights.
• Possess relevant education in Market Research, Economics, Data Insights, or Statistics.
• Have experience in consultations and presenting to a diverse range of stakeholders.
• Be well-versed in innovative research techniques or research methods.
• Take on a facilitation/partnership role to enhance awareness, consistency, and quality.
• Define and manage organisational frameworks and approaches.
• Think with a business-centric mindset and creatively address problems to deliver solutions.
• Exhibit strong ownership of problems and adopt a consultative approach to business partnering.

What do we offer? 

• Not-for-profit salary packaging benefits, including novated leasing 
• Competitive market salary complemented with annual individual and company incentives 
• Discounted gym memberships and health insurance
• Opportunities for continuous learning and training
• Subsidised study opportunities 
• A paid subscription to Calm as part of our commitment to health and wellbeing 
• An inclusive leave policy that recognises significant events outside of public holidays 
• Workation leave – work remotely anywhere for 10 days of the year 

OUA is committed to fostering an inclusive and diverse workplace that mirrors the diversity of the marketplace we serve. We encourage candidates from all backgrounds to apply, even if they do not meet all the listed requirements. We value unique perspectives and experiences that can contribute to our mission of helping students transform their lives.

Our client is a non-profit organization based in the US, with operations in the US, UK, and a satellite office in Melbourne supporting Australia, New Zealand, and the broader APAC region. They are seeking a Technical Customer Consultant Team Leader with strong customer service orientation and team management skills to oversee a team of 6 customer support staff. The ideal candidate will ensure efficient and accurate technical support to users and businesses.

Role Overview:

As the Technical Customer Consultant Team Leader, you will:

• Manage a team of 6 customer support staff, addressing the joys and challenges of staff management.
• Report to a manager based in the Netherlands.
• Collaborate with local Team Leaders for ANZ (4 in total) to share information, support new project implementations, and resolve local technical issues.
• Support the suite products.
• Ensure the team systematically stays updated with product updates, fixes, and other relevant information.
• Act as the escalation point for more complex client issues.
• Liaise with overseas offices and similar teams to align on information and operating expectations for the ANZ region.
• Oversee a 5-day support operation, Monday to Friday, from approximately 7 am to 10 pm.

What’s in it for you:

• Be a part of supporting advancements at the leading edge of science or helping children build a strong learning foundation; shared knowledge is the common thread.
• Enjoy a hybrid work environment with 3 days in the office in Melbourne’s CBD.
• Receive an attractive salary of $90-95k + Super.
• Join a very stable, close-knit team with an average tenure of over 10 years.

• Strong client-facing and communication skills.
• Strong customer service orientation.
• Advanced troubleshooting and multitasking skills.
• Any knowledge of a CMS, LMS, or KMS would be helpful but not necessary.
• Proven experience in managing a experienced team.
• Flexibility to work in a hybrid environment and adjust to different work schedules as needed.
• Strong multitasking abilities to manage multiple priorities and tasks simultaneously.
• Excellent organizational skills to keep track of team performance, product updates, and client issues.
• Time management skills to ensure efficient operation of the support team.

Not meeting all requirements? Research shows that women and people of colour are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive and authentic workplace. So, if you're excited about this role, but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for these or other roles.

To see what other roles we have available please visit www.growtalent.com.au

Moving into our Customer Service Team Lead role you will provide day-to-day management for the Customer Service Team in their respective region and be a friendly and efficient first point of contact for all visitors to our facilities.

As our Customer Service Team Leader you will also act as the first escalation point for all matters relating to the team, facility, service requests and incident management to ensure the highest standards of customer satisfaction are achieved. Championing this role, you will also be responsible for managing front of house relations across multiple sites.

Some of the tasks you’ll be responsible for:

• First-line people management across multiple sites – regular 1:1s, constructive feedback, identifying and resolving any performance issues, performance reviews, etc. 
• Manage last minute shift changes, sourcing solutions to cover unplanned leave  
• Ensuring adequate resourcing of staff, manage leave requests and design and manage the staff roster 
• Managing front of house across multiple sites 
• Acting as the first point of escalation for your team, providing efficient and effective resolution to issues  
• Continuous improvement reviews for processes and best practices.

Help create a home away from home

Sodexo is currently seeking a suitably qualified and experienced Team Lead to join our team working full time on our client's mine site at Strathfield.

This is a full-time position rostered 7 days on 7 days off - 9.5 hours per shift.

We are seeking local applicants doing drive in and drive out from Mackay/ Moranbah or surrounding areas. 

Who are we looking for?

Reporting to the Site Manager, you will supervise a small size crew, schedule works and audit check to ensure quality and compliance to the highest standards. Your job will involve detailed cleaning, dusting, vacuuming, mopping, and cleaning of kitchen and toilets. You will conduct all duties using appropriate cleaning methods, following cleaning policies and procedures and be able to complete them with in allocate time frames. You will be required to respond in a timely manner to any adhoc cleaning request that require urgent attention. 

The team focus will be to clean various rooms, amenities, and offices, collect and dispose of rubbish, maintenance of all cleaning equipment and chemicals and products are used and stored safely. 

To be successful, you’ll need:    

• Current open Driver's Licence is essential
• Supervisory experience within a mine site/village, hotel or resort preferably within a remote site environment
• Demonstrate effective leadership skills and techniques to motivate and manage employees
• Strong work ethic with a focus on providing outstanding service in order to meet contract obligations
• High level of knowledge and understanding of safety in the workplace and chemical handling
• Provide prompt and professional service when dealing with all stakeholders
• Excellent customer service and able to drive a high standard within the team to ensure that the services are carried out to the client’s standards
• Time management skills, you must be be organised and possess a mature and professional approach especially during times of pressure

As an employee of Sodexo, it is important that you have a positive, can-do attitude along with an adaptable mindset. If we can show these qualities from a supervisory level, then this should have a positive impact on our cleaning department.

Why choose Sodexo?   

  Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our hospitality all-rounders play a key role in keeping our sites functioning and well-maintained for village residents' safety, comfort, and well-being. We are committed to providing opportunities for service attendants who are as passionate about excellent service as we are.

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet.

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many training, upskilling and development opportunities and an outstanding benefits and recognition program!       

How to apply?      

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.      

What are you waiting for? Submit your application today and become part of the Sodexo family!