Moving into our Customer Service Team Lead role you will provide day-to-day management for the Customer Service Team in their respective region and be a friendly and efficient first point of contact for all visitors to our facilities.
As our Customer Service Team Leader you will also act as the first escalation point for all matters relating to the team, facility, service requests and incident management to ensure the highest standards of customer satisfaction are achieved. Championing this role, you will also be responsible for managing front of house relations across multiple sites.
Some of the tasks you’ll be responsible for:
- First-line people management across multiple sites – regular 1:1s, constructive feedback, identifying and resolving any performance issues, performance reviews, etc.
- Manage last minute shift changes, sourcing solutions to cover unplanned leave
- Ensuring adequate resourcing of staff, manage leave requests and design and manage the staff roster
- Managing front of house across multiple sites
- Acting as the first point of escalation for your team, providing efficient and effective resolution to issues
- Continuous improvement reviews for processes and best practices.
