Your new company A growing Managed Service Provider in Melbourne's South-East requires a Helpdesk Lead for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.
Your new role In this exciting new role, you will be:
Leading a team of 5x Helpdesk Engineers.
Handling escalations, whilst mentoring and training Level 1 & Level 2 Helpdesk Engineers.
Performing account administration within Active Directory, Exchange and bespoke applications.
Assisting with IT Helpdesk projects.
Ensuring technical issues are resolved within SLA's in a calm and polite manner.
Developing procedures and processes for the Helpdesk.
What you'll need to succeed To be successful in your application, you will need:
Demonstrated experience of providing 3rd level IT support.
Experience of managing / leading a team.
Sound knowledge of Windows OS, Active Directory, Office 365, Microsoft Exchange, Azure, Windows Server, Telephony and Network troubleshooting.
A tertiary education in Information Technology as well as Azure, Microsoft, Cisco and Check Point certifications are beneficial.
Prior experience working within an MSP, ISP or Telecommunications organisation is highly advantageous.
What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working with a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!
What you need to do now If you're interested in this role or know of someone that may be, please click 'apply now' or forward an updated CV to [email protected]. Please click here to apply.
Your new role In this exciting new role, you will be:
Leading a team of 5x Helpdesk Engineers.
Handling escalations, whilst mentoring and training Level 1 & Level 2 Helpdesk Engineers.
Performing account administration within Active Directory, Exchange and bespoke applications.
Assisting with IT Helpdesk projects.
Ensuring technical issues are resolved within SLA's in a calm and polite manner.
Developing procedures and processes for the Helpdesk.
What you'll need to succeed To be successful in your application, you will need:
Demonstrated experience of providing 3rd level IT support.
Experience of managing / leading a team.
Sound knowledge of Windows OS, Active Directory, Office 365, Microsoft Exchange, Azure, Windows Server, Telephony and Network troubleshooting.
A tertiary education in Information Technology as well as Azure, Microsoft, Cisco and Check Point certifications are beneficial.
Prior experience working within an MSP, ISP or Telecommunications organisation is highly advantageous.
What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working with a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!
What you need to do now If you're interested in this role or know of someone that may be, please click 'apply now' or forward an updated CV to [email protected]. Please click here to apply.
