Total 312 financial consultant job vacancies in Customer Service category in Australia

Office administrative support duties, including handling mail, electronic filing, and indexing. Operates office equipment such as folding machine, photocopier, faxing and scanning. Please note, this role is 100% onsite.

Your Primary responsibilities:

• Open and sorting of daily mail (in and outbound)
• Scanning and indexing of inbound correspondence
• Banking of incoming money
• Delivering and picking up mail from across the building
• Allocated work completed within agreed Service standards with high quality output
•  Assist other Service teams in other areas (including call center) to help achieve departmental goals during peak periods
• Ability to demonstrate organisation skills and communicate effectively with the team and peers to achieve team objectives and goals
• Participate in team meetings and personal development discussions
• Identify opportunities for process improvements
• Input into the development of procedure
• Ensure adherence with TAL’s Risk framework and guidelines 
• Looks for ways to improve own effectiveness and productivity
• Resolves customer problems and complaints, escalating where required
• Participate in team activities with enthusiasm, humor and respect

We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Brisbane.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

The core responsibilities in this role include:

• Receiving inbound calls and email enquiries from domestic customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting calls and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements

• Experience working in customer service or call centre environments (essential)
• Demonstrated experience in phone sales and converting inquiries into sales
• Capable of working with multiple database systems and email programs with experience in Word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable, and punctual.
• Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business that employs some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.

Who are we?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2023 and that’s not about to change. We are experiencing massive growth this year, scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose

Empower Australian businesses to trade confidently with their customers.

Our Mission

We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

The Customer Service team focusses on providing support to all CreditorWatch customers which number in the thousands. As a Customer Service Consultant, you are required to support customers with in-bound enquiries via phone, live-chat and email, spread over different geographies.

Additionally, your role will entail out-bound activities to assist online members in unlocking and managing their account. In addition, you will proactively provide suggestions for continuous improvement to team processes, help centre management and ongoing reviews of customer feedback with the goal being to provide the team autonomy and improve the overall customer experience. As part of the role, you will also be handling a high volume of commercial disputes.

This role reports directly into our Customer Service Manager. It is a hybrid working model and our office is Melbourne CBD Based.

Our ideal candidate

To be successful in this role, you’ll ideally have a couple years of experience as a Customer Service Agent under your belt. Here at CreditorWatch, our customers come first, so you will have a passion for providing world class service and driving positive NPS engagement - your communication and active listening skills come second to none. Lastly, has a heavy focus on handling disputes, you'll need to have strong problem solving, time management and prioritisation skills.

More than just work