04th September,
Responsibilities
Handling all incoming customer support calls, including providing assistance with after-hours support via mobile.
Managing responses to customer support emails.
Taking ownership of ticket resolution processes.
Collaborating with customers' IT departments to address business issues effectively.
Upholding HOST COMPANY's reputation for delivering high-quality customer service.
Collaborating with the Sales & Marketing Team to offer pre-sales support related to IT.
Evaluating customer needs and proposing solutions tailored to their IT and business needs.
Assisting with Host Employer installations for clients.
Addressing customer support inquiries and emails promptly and professionally.
Generating, analysing, monitoring, and resolving support incidents reported by customers.
Offering after-hours support whenever feasible for critical incidents or clients.
Ensuring strong customer relationships by following up on support matters.
Escalating customer satisfaction concerns to the Client Service Manager or other relevant stakeholders
... Click here to view more detail / apply for Customer Care Consultant ? Sydney
