The Customer Support Consultant position entails answering real-time inbound customer enquiries via phone, email, and live chat to provide exceptional customer service, with a focus on meeting weekly service and sales KPIs.
- Wow our customers with exceptional knowledge of products and services. Make every interaction memorable.
- Smash weekly goals by hitting KPIs like a pro; calls, chats, revenue and customer satisfaction so you can get those well-deserved bonuses.
- Handle escalations like a pro, directing them to the very best solutions.
- Be the bridge between customers and manufacturers, building meaningful relationships from every angle.
- Elevate your skills with daily training, master product knowledge, and streamline processes.
