Total 8 qa manager job vacancies in Customer Service category in Australia

Skin Body Rescue Clinic The Customer Service Manager at Skin Body Rescue Clinic will play a vital role in delivering exceptional client experiences and ensuring operational excellence. This position is centered on fostering a welcoming environment, overseeing customer interactions, and streamlining service processes. The ideal candidate will manage reports from our platforms, Monday.com and Mindbody, client inquiries and feedback, maintain service quality standards, and collaborate with the team to enhance client satisfaction. Additionally, this role involves training staff on customer service protocols and utilizing our management systems to monitor performance and implement improvements effectively.   Key Responsibilities   Platform Management and Reporting Generate and monitor reports from Monday.com and Mindbody to analyze client feedback and service quality. Track client scheduling and service delivery metrics to ensure workflow accuracy and efficiency across platforms. Client Interaction and Experience Management Regularly check client satisfaction levels to ensure positive experiences across all touchpoints. Handle appointment management and respond to service-related inquiries, ensuring all client interactions are welcoming, professional, and efficient. Address client inquiries and feedback promptly, maintaining high service standards. Team Leadership and Training Lead and motivate the customer service team to achieve performance targets. Conduct regular training sessions to enhance staff skills and knowledge on customer service best practices. Performance Metrics and Analysis Monitor key performance indicators (KPIs) related to customer service and report on team performance. Analyze data to assess service effectiveness and drive continuous improvement initiatives. Inventory and Order Control Coordinate with inventory management to ensure availability of products and supplies for customer service needs. Assist in managing stock levels and reordering processes as necessary. Budget Management Assist in monitoring departmental budgets and expenditures related to customer service initiatives. Implement cost-effective solutions without compromising service quality. Customer Feedback and Surveys Design and implement customer satisfaction surveys to gather feedback and insights. Analyze survey results to inform service enhancements and address client needs.   Qualifications   Strong organizational skills, attention to detail, and ability to manage multiple tasks efficiently. Basic understanding of financial tasks, such as cash handling and expense tracking. Good communication skills, with a client-focused approach. About Company Skin Body Rescue Clinic in Double Bay is a dedicated aesthetic clinic known for quality skincare treatments and a client-centered approach. We’re seeking a skilled and proactive Costumer Service Manager to ensure our clinic’s daily operations run smoothly, supporting both our team and clients. Job Publish: 06-11-2024 Job Expire: 06-12-2024 Please click to View more detail / apply .

Blue Sky Services Role Summary : The Customer Service Manager will play a key role in ensuring client satisfaction, overseeing after-sales services, and enhancing the quality of service delivery across our sites. This position requires strong leadership in managing client relationships, operational oversight, and staff development. Benefits Benefits : Competitive base salary plus superannuation Opportunities for professional development within a growing company Supportive work environment committed to quality and sustainability Task & Responsibilities Key Responsibilities Develop, review, and implement policies and procedures to maintain high standards in customer service and client relations. Act as the main contact for clients, addressing inquiries, compliments, and complaints promptly. Lead and supervise Site Supervisors, cleaning staff, and support teams to ensure efficient service delivery. Conduct regular quality assurance checks, monitor KPIs, and work with internal teams to meet or exceed client expectations. Oversee financial goals and manage budgetary requirements to maintain operational efficiency. Implement after-sales services to ensure ongoing client satisfaction and service quality. Collaborate with other departments to identify customer needs and ensure coordinated service delivery. Qualification & Experience Selection Criteria : Minimum of 2 years of experience in a Customer Service Manager or similar role, preferably within a service-based industry. Bachelor’s degree (preferred) or relevant experience Proven ability to manage client relationships, handle complaints, and provide a high standard of service. Strong leadership skills with experience in team development, performance reviews, and training. Proficiency in CRM systems, Microsoft Office, and understanding of call center operations. About Company Company Overview : Blue Sky Services, a leading provider of commercial cleaning and property services, is seeking an experienced and dynamic Customer Service Manager to join our team. We are committed to excellence and sustainability in all our services across metropolitan Melbourne and regional Victoria Salary: $75000-80000 Job Publish: 05-11-2024 Job Expire: 05-12-2024 Please click to View more detail / apply .

Journey Early Learning In partnership with your Centre Leadership Team, you will lead your team on the path to Exceeding through your practices and partnerships. In return, you will be joining a company that recognises you and your experience and empowers you in your new role. We are genuinely committed to investing in our people. We will offer you the tools, training and support needed in your new role. In your new role, you will be the Centre Manager at Journey Early Learning Ocean Grove Geelong (Victoria) This is a full-time opportunity and we welcome applicants that are seeking sponsorship (subclass 482 visa) Benefits 80% off Childcare Discounts  Anniversary Gifts to recognise you  Paid Birthday Leave  Access to visible leaders and founders  Mental Health First Aid  Employee Assistance Program  Opportunities to participate in targeted professional learning  Emerging leadership opportunities for growth and career development  Immediate access to our learning portal, Journey Academy  High-quality resources and environments  Core values that we live and breathe  Task & Responsibilities Bringing the Journey Values of connection, communication and consideration to life and reflecting this in everyday practice.  Ability to adhere to Journey’s child safe policy and code of conduct  Managing your centre’s performance in partnership with your Centre Performance Manager  Working collaboratively with the enrolments team to ensure that all enquires are addressed appropriately and positively.  Developing and maintaining strong, respectful, and reciprocal relationships with all families to ensure they feel a sense of belonging and connection to the centre.  Developing strong community relationships and in turn, a strong community profile    Ensuring that your centre always demonstrates exceeding levels of practice as outlined in the National Quality Standard.  Qualification & Experience ACECQA approved and recognised Diploma or Advanced Diploma qualification  A minimum of two years of full time experience in a similar role Either Full Working Rights in Australia or eligibility to be sponsored (subclass 482 visa)  Approved State Specific Working with Children Check and Verification  About Company At Journey Early Learning, we aim to create a safe, secure, homely environment where everyone feels welcome. Our future is one filled with endless possibilities and growth opportunities, and together, we’ve developed an educational approach that is inspiring, stimulating and encouraging. When it comes to early learning, our educators have a vital role to play. Journey educators are passionate, considerate, educated, inspirational and welcoming. Our educators understand that learning is a journey and enjoy developing deeper connections with children, families, and the wider community. Salary: $96400-97000 Job Publish: 24-10-2024 Job Expire: 23-11-2024 Please click to View more detail / apply .

Journey Early Learning In partnership with your Centre Leadership Team, you will lead your team on the path to Exceeding through your practices and partnerships. In return, you will be joining a company that recognises you and your experience and empowers you in your new role. We are genuinely committed to investing in our people. We will offer you the tools, training and support needed in your new role. In your new role, you will be the Centre Manager at Journey Early Learning Ocean Grove Geelong (Victoria) This is a full-time opportunity and we welcome applicants that are seeking sponsorship (subclass 482 visa) Benefits 80% off Childcare Discounts  Anniversary Gifts to recognise you  Paid Birthday Leave  Access to visible leaders and founders  Mental Health First Aid  Employee Assistance Program  Opportunities to participate in targeted professional learning  Emerging leadership opportunities for growth and career development  Immediate access to our learning portal, Journey Academy  High-quality resources and environments  Core values that we live and breathe  Task & Responsibilities Bringing the Journey Values of connection, communication and consideration to life and reflecting this in everyday practice.  Ability to adhere to Journey’s child safe policy and code of conduct  Managing your centre’s performance in partnership with your Centre Performance Manager  Working collaboratively with the enrolments team to ensure that all enquires are addressed appropriately and positively.  Developing and maintaining strong, respectful, and reciprocal relationships with all families to ensure they feel a sense of belonging and connection to the centre.  Developing strong community relationships and in turn, a strong community profile    Ensuring that your centre always demonstrates exceeding levels of practice as outlined in the National Quality Standard.  Qualification & Experience ACECQA approved and recognised Bachelor's Degree in Early Education and Care OR specialisation in Birth to Five A minimum of two years of full time experience in a similar role Either Full Working Rights in Australia or eligibility to be sponsored (subclass 482 visa)  Approved State Specific Working with Children Check and Verification  About Company At Journey Early Learning, we aim to create a safe, secure, homely environment where everyone feels welcome. Our future is one filled with endless possibilities and growth opportunities, and together, we’ve developed an educational approach that is inspiring, stimulating and encouraging. When it comes to early learning, our educators have a vital role to play. Journey educators are passionate, considerate, educated, inspirational and welcoming. Our educators understand that learning is a journey and enjoy developing deeper connections with children, families, and the wider community. Salary: $96400-97000 Job Publish: 24-09-2024 Job Expire: 24-10-2024 Please click to View more detail / apply .

Anthmat Pty Ltd Anthmat Pty Ltd T/A Adams Lane Early Learning Centre is seeking a full time Childcare Centre Manager for their Childcare located at 43 Gale St, Concord NSW 2137. BenefitsTask & Responsibilities Duties include but not limited to: Developing relationships that support and partner with families. Ensuring the service is compliant with the Education and Care Services National. Law and Regulations and other relevant legislation. Ensuring that the policies of the organisation are implemented. Ensuring the organisation’s Quality Improvement Plan is implemented and that the organisation works towards exceeding the National Quality Standard for Early Education and Care. Ensuring that the service and staff acts on the organisation’s commitment to continuous improvement wherever possible. Is responsible for the overall day to day management and administration of the service on behalf of the employer / operator and exercises decision making authority within that role. Preparing Roster. Performance management and staff training. Overseeing and guiding childcare staff to ensure they provide appropriate care and supervision for young children. Ensuring the facility remains a safe environment for children, employees, and visitors.   Qualification & Experience An Ideal candidate should be: Professionally Qualified Punctual, honest and able to manage time according to priorities Must have good communication skills Able to work under pressure   Experience Required:  At least two years in the similar field Good Salary Package:  $78,000 plus Super   If you think you are the right candidate, please send your resume to [email protected] @gmail.com Salary: $75000-85000 Job Publish: 23-08-2024 Job Expire: 22-09-2024 Please click to View more detail / apply .

Deskspace Ventures Pty Ltd To be responsible for the client service standards of our organisation and ensure clients’ expectations are being met.  BenefitsTask & Responsibilities Supervise all client services operations and procedures on a day-to-day basis Respond to any client service issues, maintain good relationships with our clients and ensure maximum client satisfaction Develop and implement effective and efficient client service procedures Review and update our client service polices and standards as required Meet regularly with management to discuss and report on budgetary requirements, sales targets and other relevant KPI’s Assist with recruitment of client service representatives Respond to client requests and needs by organising, coordinating and facilitating any necessary works to be performed by our sub-contracts  Keep good records of interactions and correspondence with clients and maintain client details Generate and follow up sales leads with potential clients Manage, motivate and provide training to all staff and sub-contractors as required to ensure optimal client service standards are maintained at all times Work with agencies that refer us new clients, and ensure good relationships are maintained with them Create contracts for new clients; renew contracts for existing clients Oversee invoicing tasks Qualification & Experience Diploma level qualification or 3 years relevant work experience.   About Company Co working space. Salary: $75000-85000 Job Publish: 13-08-2024 Job Expire: 12-09-2024 Please click to View more detail / apply .

Good for all Pty Ltd Job Ad Position : Customer service manager Company : Good for all Pty Ltd Location : Darwin Australia Tasks and Responsibilities Oversee customer service team to ensure high level of customer satisfaction Develop and implement strategies to improve customer satisfaction and relation.  Handle escalated customer complaints and issues with professionalism and empathy. Train and mentor customer service representatives Monitor customer service metrics and KPIs Collaborate with other departments to ensure seamless customer experiences. Qualification Requirements Proven work experience as a customer service manager  Excellent communication and leadership skills Strong problem-solving abilities Bachelor's degree or relevant field Benefits Competitive salary Paid time off Career growth opportunities Apply Here  Recruiter Email : [email protected] Benefits Competitive salary Paid time off Career growth opportunities Task & Responsibilities Oversee customer service team to ensure high level of customer satisfaction Develop and implement strategies to improve customer satisfaction and relation.  Handle escalated customer complaints and issues with professionalism and empathy. Train and mentor customer service representatives Monitor customer service metrics and KPIs Collaborate with other departments to ensure seamless customer experiences. Qualification & Experience Proven work experience as a customer service manager  Excellent communication and leadership skills Strong problem-solving abilities with a focus on team development. Bachelor's degree or relevant field Proficiency in CRM software and Microsoft office Suite. About Company Good for All is a Northern Territory-based packaging wholesale trader who concentrates in packaging services. Good for All offers the most convenient, inexpensive, environmentally sound packaging service. Through environmentally sound practices such as using only eco-friendly and reusable packaging materials, Good for All is able to offer competitive pricing that is easily able to undercut competing services. Good for All is an innovative eco-friendly packaging company, based in Berrimah, Northern Territory that supplies fashion-forward bags and diversified products to eco-conscious retailers across the country and around the world. We work with each client individually to custom design cutting-edge, repurposed packaging. By providing comprehensive distribution services and inventory management, we can supply quality materials for businesses of all sizes. Salary: $1000-79544 Job Publish: 28-03-2024 Job Expire: 27-04-2024 Please click to View more detail / apply .

Ladybugs Daycare We believe each child is a unique individual, with individual beliefs, needs and interests that must be respected and encouraged. At Ladybugs we aim to provide quality care and comfort in a safe friendly environment and offer an early learning program through the intervention of planned play activities that allow children to grow and enable them to reach their full potential. We are currently looking for a Centre Manager to join our company in a full-time capacity. Benefits Salary: $70,000 per year Task & Responsibilities The right person for the role will need to have the following: Skills creating and carrying out initiatives that support young children's intellectual, social, emotional, and physical development supplying childcare at daycare facilities, before and after school programmes, and holiday programmes. guiding and overseeing employees as they teach and develop children making sure the centre complies with all applicable government regulations and standards and is a safe place for all stakeholders communicating with parents and keeping the centre’srecords and accounts up to date hiring and training employees Qualification & Experience Bachelor Degree Minimum two years experience Salary: $70000-70000 Job Publish: 14-12-2023 Job Expire: 13-01-2024 Please click to View more detail / apply .