Blue Sky Services Role Summary : The Customer Service Manager will play a key role in ensuring client satisfaction, overseeing after-sales services, and enhancing the quality of service delivery across our sites. This position requires strong leadership in managing client relationships, operational oversight, and staff development. Benefits Benefits : Competitive base salary plus superannuation Opportunities for professional development within a growing company Supportive work environment committed to quality and sustainability Task & Responsibilities Key Responsibilities Develop, review, and implement policies and procedures to maintain high standards in customer service and client relations. Act as the main contact for clients, addressing inquiries, compliments, and complaints promptly. Lead and supervise Site Supervisors, cleaning staff, and support teams to ensure efficient service delivery. Conduct regular quality assurance checks, monitor KPIs, and work with internal teams to meet or exceed client expectations. Oversee financial goals and manage budgetary requirements to maintain operational efficiency. Implement after-sales services to ensure ongoing client satisfaction and service quality. Collaborate with other departments to identify customer needs and ensure coordinated service delivery. Qualification & Experience Selection Criteria : Minimum of 2 years of experience in a Customer Service Manager or similar role, preferably within a service-based industry. Bachelor’s degree (preferred) or relevant experience Proven ability to manage client relationships, handle complaints, and provide a high standard of service. Strong leadership skills with experience in team development, performance reviews, and training. Proficiency in CRM systems, Microsoft Office, and understanding of call center operations. About Company Company Overview : Blue Sky Services, a leading provider of commercial cleaning and property services, is seeking an experienced and dynamic Customer Service Manager to join our team. We are committed to excellence and sustainability in all our services across metropolitan Melbourne and regional Victoria Salary: $75000-80000 Job Publish: 05-11-2024 Job Expire: 05-12-2024 Please click to View more detail / apply .
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