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AFCA

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Company Overview

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List of Open Positions

Senior Learning and Development Consultant

Are you passionate about shaping the future of workplace culture and driving organisational excellence? Do you have a knack for designing, facilitating, and evaluating impactful learning programs? If so, we have an exciting opportunity for you!We are seeking a dynamic Senior Learning and Development Consultant to join our team. In this specialist role, you'll be at the forefront of crafting and delivering programs that enhance core capabilities, l...

Full-time

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Senior Dispute Resolution Specialist - General Insurance

As a Senior Dispute Resolution Specialist in General Insurance, you will leverage your expertise in negotiation, conciliation, and case work investigation to ensure fair and efficient resolution of financial complaints. Working alongside a dedicated team, you will review complex complaints from consumers and small businesses that have not been resolved directly with the financial firm. Your objective will be to impartially negotiate fair outcomes, ensuring that all parties involved in the gen...

Full-time

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Dispute Resolution Specialist - General Insurance

As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will: Review complaints from consumers and small businesses that have not been resolved directly with the financial firmWork with consumers and financial firms to gather information and understand the core issuesApply a sound understanding of the AFCA complaint resolution criteria includi...

Full-time

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Senior Risk and Compliance Consultant

Join AFCA as a Senior Risk and Compliance Specialist and play a pivotal role in uplifting AFCA’s maturity in enterprise and operational risk, corporate compliance and assurance across the organisation. The role will also cover conflict and incident management, project support and business continuity management. This role is critical in ensuring that AFCA remains resilient, compliance and prepared for future challenges. Reporting to the Head of Risk and...

Full-time

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Senior Communications Advisor

The Senior Communications Adviser will play a critical role in supporting all Communications related activity across the relevant AFCA area. Reporting to the Manager of Strategic Communications, this role will manage and contribute to communication items to be delivered across various channels. You will be an experienced communications professional who has exceptional stakeholder engagement skills supporting all communications related activity for our Ombudsman portfolio. The...

Full-time

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Panel Member - Consumer Representative, Insurance

AFCA is seeking interested Consumer Panel Members to support our Insurance Ombudsmen in panel decision making on complex financial complaints. This involves providing expert services as part of a decision-making panel. Panels are made up of an Ombudsman, and one each of a Consumer and Industry expert.The Consumer Panel Members are appointed by the AFCA Board for a 3-year term to provide services as needed, on a casual basis. The decision-making commitment of a panel me...

Full-time

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Senior Legal Counsel (Banking and Finance)

The AFCA Legal Counsel team provide high quality legal advice to the broader organisation to ensure that our legal obligations are met, legal risks are managed, and to ensure the protection of our interests and reputation. The role of Senior Legal Counsel – Banking and Finance, leads and inspires a smal team to learn, develop and continually grow to deliver effective outcomes that ensure the right solutions for our customers, stakeholders and people.Typically, in this...

Full-time

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Payroll Manager

The Payroll Manager is responsible for overseeing all aspects of the payroll function, including ensuring timely and accurate payroll processing, compliance with all regulatory requirements (including superannuation and taxation) and maintenance of payroll records.The position also requires the ability to manage payroll staff, ensuring a team focus on continuous improvement of payroll systems and processes, collaboration with with the People & Culture and Finance teams, in addition...

Full-time

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Junior Security Administrator

Are you passionate about securing cloud and on-premises environments? Do you have a passion for learning and enthusiasm for Security? At AFCA, the Australian Financial Complaints Authority, we are on the search for a Junior Security Administrator to join our Information Services team. In this role, you will play a vital part in ensuring the security practices of AFCA's infrastructure align with best practices and regulatory requirements. If you thrive in a fast-paced environment and have a ke...

Full-time

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Consumer Representative - General Insurance Code Governance Committee

Typically in this role you will:Attend all Committee meetings and represent the interests of consumers and the community. Provide relevant knowledge and subject matter expertise.Work constructively with other CGC members to oversee compliance monitoring and reporting, including investigations and decisions regarding insurers’ compliance with the Code.Engage with relevant stakeholders to identify Code compliance issues and report back to consumer org...

Full-time

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Executive Assistant

The role of Executive Assistant will support a Lead Ombudsman in the Small Business and Transactions team and the EGM of Policy, with responsibility for administration, diary management, coordination and proactive executive support. The role is based in our state-of-the art newly refurbished Sydney CBD offices. Typically, in this role you will:Provide extensive diary coordination including management of operating rhythm and cadence.Coordinate...

Full-time

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Independent Assessments Manager

This is a newly created opportunity for a conscientious and pragmatic problem-solver to gain a birds-eye view of all AFCA's product lines, to engage directly with senior staff and executives and to contribute to the continuous improvement of the organisation as a whole. The Office of the Independent Assessor is growing - join us at an exciting time. Whether you wish to progress your career as a decision-maker with AFCA or focus more on the concept and practice of excellent cu...

Full-time

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Receptionist & Facilities Coordinator

The Receptionist/Facilities Coordinator is responsible for front-of-house services and facilities coordination services for AFCA across our Sydney office. Our offices are located in the heart of Sydney's CBD on George street with a vibrant workplace culture and amazing organisational benefits. Please note this position is permanent, 3 days per week (Tuesday, Thursday & Friday) where you will be required to work onsite at our Sydney office....

Full-time

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Receptionist & Facilities Coordinator

The Receptionist & Facilities Coordinator is responsible for front-of-house services and facilities coordination services for AFCA across our Melbourne office. Our Melbourne office is located in the heart of the CBD, with state-of-the-art facilities and breathtaking views! You will be joining a progressive, for purpose organisation with a vibrant workplace culture and amazing organisational benefits. Please note this position is initially a 12 month contract at&#...

Full-time

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Company Summary

AFCA