This is a newly created opportunity for a conscientious and pragmatic problem-solver to gain a birds-eye view of all AFCA's product lines, to engage directly with senior staff and executives and to contribute to the continuous improvement of the organisation as a whole. The Office of the Independent Assessor is growing - join us at an exciting time.
Whether you wish to progress your career as a decision-maker with AFCA or focus more on the concept and practice of excellent customer service, you will gain an invaluable understanding of the customer's perspective as well as in-depth knowledge of procedural fairness and what constitutes good customer service, including with regard to accessibility, transparency, accountability, and dealing with challenging customers.
Reporting to The Independent Assessor Melissa Dwyer, the Independent Assessments Manager will manage day-to-day correspondence to the IA, investigate and draft independent assessments in response to complaints about AFCA's service, and maintain appropriate and accurate records and data to enable quarterly reporting to the AFCA Board and ASIC. This position would suit someone who has a high attention to detail and an investigative approach to analysing information.
The position of Independent Assessments Manager is a permanent full-time position and is open across both Sydney and Melbourne locations. It is an intellectually stimulating role that offers meaningful work and the ability to make a real difference.
What's in it for you?
- Dynamic Skill Expansion - Embark on a journey of professional growth, expanding your skillset in a dynamic and supportive environment.
- Strategic Exposure to Senior Managers - Seize the chance to work closely with senior managers, gaining invaluable insights and exposure that will elevate your understanding of strategic decision-making.
- Work in an integral Role - Become an integral part of our business operations, contributing to and learning the core functions that drive our success
- Learning Experience - This unique opportunity could provide a tailored learning experience, enhancing your expertise in key areas relevant to your career advancement
- Investment in Your Future - Consider this opportunity as an investment in your future, equipping you with the skills and experiences necessary for your ongoing career development
