AFCA is seeking interested Consumer Panel Members to support our Insurance Ombudsmen in panel decision making on complex financial complaints. This involves providing expert services as part of a decision-making panel. Panels are made up of an Ombudsman, and one each of a Consumer and Industry expert.
The Consumer Panel Members are appointed by the AFCA Board for a 3-year term to provide services as needed, on a casual basis. The decision-making commitment of a panel member will vary depending on the complexity of the complaint. This will be discussed for each panel engagement to ensure this works for you and AFCA.
Typically, you will:
- Have expertise in financial services disputes from a consumer background
- Analyse complaints, identify core issues and provide an independent view based upon your experience and knowledge
- Participate in, and prepare for, panels convened by AFCA to support with resolving disputes
- Contribute to development and finalisation of written findings, recommendations and determinations as needed.
