Your Career

As a Systems Engineer you provide technical expertise and guidance in your customer’s zero trust journey.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leadership in on-prem, cloud, and security services that establish PANW as your customer’s cybersecurity partner of choice.

Your Impact

Curiosity is core to the SE role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions 
• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers
• Planning and building compelling technical and business-focused solutions which drive adoption and growth after the initial sale and across the portfolio
• Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops
• Orchestrating supporting resources to ensure a one-team approach that demonstrates a cohesive strategy
• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner
• Understanding the competitive landscape and effectively differentiate our leadership 
• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to customer success while actively participating within the SE community and at industry events

PURPOSE OF THE ROLE

Working with the Project Manager as the technical Lead during project implementations the Implementation Manager will demonstrate advanced leadership, problem solving and customer service and relationship management skills. 

Provide advanced product knowledge, installation and infrastructure skills in the implementations of Amadeus Airport IT self service products.
The Implementation Manager will be responsible for large project implementations and advising our customers of product usability. 

The Implementation Manager must be knowledgeable with the software development life cycle (SDLC) from preliminary system analysis to tests and deployment. 
The role will be required to take accountability of the end-to-end delivery of Customer Facing projects, software and hardware, testing and go-live. 

This is a customer facing role that interacts within all levels of the client's organisation from C Level to technical SMEs. The Implementation Manager will build very strong relationships in the customer organisation to ensure high levels of customer satisfaction and nurtures future business opportunties. 

Main Responsibilities:

- Leadership Responsibilities

Technical manager for large project implementations, with overall responsibility for all installation and configuration activities:

• Creation of implementation plan, working with project manager. 

• Provide weekly status report to project manager on progress of implementation.

• Owner of any identified technical issue until resolution.

• Provide timely advice, recommendations and status to project manager.

• Attend and report status at both internal and external project management meetings. 

• Attend and report status at both internal and external steering committees. 

• Reporting project status back to head of implementation.

• Work directly with our customers to advise on upgrades, installations and architectural related topics as they relate to our products.

• Work with head of implementaiton to allocate and schedule implementation engineers to projects.

• Lead and manage implementation engineers and commisioning engineers while they perform their duties.

• Participate in pre-sales presentations to our customers to demonstrate our product capabilities.

- Technical responsibilities

• Facilitate customer testing phases such as Airline Acceptance Testing, UAT, SAT, OAT etc. 

• Collect and document specific Customer data/ functional/ technical implementation requirements

• Understanding of airport IT systems, peripherals and software development lifecycles or other relevant experiences.

• Conduct analysis and contributes to joint product design efforts.

• Support the other teams involved in the SDLC: Business Analyst, QAs, etc.

• Expert Knowledge of Common Use products or other relevant experiences.

• Expert knowledge of Amadeus Biometrics, working with product managers and Enginering SME's to implement Biometric solutions.

• Expert knowledge of Amadeus Self Service products, working with product managers and Enginering SME's to implement solutions.

Relevant Work Experience:

• Experience working on Airports and/or Airlines Projects is mandatory

• Experience in Airport Automation, Airport IT, Baggage Handling is is mandatory.

• Experience with Self-service equipment development is is mandatory.

• Some practical experience with Airport devices such as printers and scanners.

• Strong understanding of airport self service, biometrics and common use solutions and airline DCS.

• Works effectively with people from different backgrounds / cultures to accomplish business objectives, valuing and gaining benefit from the diversity of ideas / perspectives in a multi-cultural environment.

• Initiates and leads new approaches without needing to be told to do so and proactively addresses risks. 

• Discusses needed change with a view to the future, creates commitment and enthusiasm towards the goal and actively anticipates / manages resistance.  

• Good communication skills

• Must have the ability to obtain a relevant passport and agree to travel domestically and internationally as required to support the job requirements.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

The Role

The team delivers a range of different projects working with funding agencies, national and local governments, highways authorities and private organisations. ​

Work on projects from initial concept through to construction and operation, fulfilling diverse design, project management, stakeholder engagement, business innovation as well as technical and site assurance Role.  Every project faces unique challenges, and we take pride in developing inspired, sustainable solutions for our clients. Our collaborative and integrated approach allows us to create, rehabilitate and maintain many of the world’s iconic roadways.​

For all other Graduate opportunities, please visit our opportunities document.

Our Graduate Program

Our Growing Professional Skills (GPS) graduate program is designed to help you bridge the gap between formal education and the workplace. The program is spread across two years, drawing on a range of personal development activities, exposure to other graduates and business leaders, and a range of topics designed to grow your business and professional skills.

Along with local site visits, technical seminars, mentoring, and internal and external training, AECOM connects you with leading local and global networks that help you learn, grow, and develop.

As an added incentive, your involvement in the GPS program is fully endorsed for those seeking Professional accreditation. If you decide to do additional studies, we will help you examine your options and identify areas of specialisation to support you in your career.

Who are we?  

Humanforce provides the market leading, employee-centered, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom. 
 
Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. 
Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work. 
 
We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives. 

Who you are?  

This team is a feature enablement team. You will work on features that span across multiple domains and hard problems that often otherwise fall through the gaps. Think architecture upgrades, API modularisation, data modelling and layer changes! You'll work closely with our Principal Engineer and Engineering Manager, alongside our newly formed team.

If you are passionate about solving problems that aren't (as such) features but more so developer tooling and experiences that improve the overall scalability of our products, then this could be a perfect role for you!

What you’ll do?

• Full Stack Development: Write high-quality quality maintainable and readable code across our services. Contributing to the team's incremental feature delivery in an Agile environment.
• Pair and Learn: Program side by side with team members on tough problems, and clarify understanding with insightful code reviews.
• Tackle Tech Debt: Dedicate time to uplift legacy areas of the codebase, keep on top of configuration and stop dependencies from going stale.
• Performance Tuning: Monitoring and responding to solve scaling, security, and performance issues as the system evolves to meet its changing needs
• Code Quality Enhancement: Elevate our codebase's quality by crafting Unit, Module, and Functional automated tests.
• Bug Resolution: Identify and resolve bugs and defects to maintain a seamless user experience.
• Scrum Involvement: Attend scrum ceremonies and actively participate in shaping our technical Roadmap
• Promote Best Practice: Provide recommendations for process improvement and technical innovation.
• Documentation and Workshops: Create documentation and deliver workshops to share knowledge on delivered features

What you’ll need?

• A deep understanding of .NET, covering both Framework and Core, showcasing your expertise.
• A strong command of Entity Framework, ensuring efficient data interactions.
• An affinity for Angular Version 13 and beyond
• A keen grasp of SQL Server, Version 2019 and newer, for effective data management.
• An adventurous spirit ready to navigate the world of Amazon Web Services (AWS) fearlessly.
• A curiosity for application toolchains, experience with package managers, especially upgrade processes desirable.
• A process-driven approach capable of creating workflows and automation with your DevOps skills.
• An eye for testing using your prowess in automation tools like PyTest and Selenium, to turn time-consuming manual tests into automated release confidence.

Our values  

• We are bold  
• We are all in  
• We are customer-obsessed  
• We do what we say  
• We are good humans  

Our approach to flexibility  

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms. 

Benefits 

• A flexible working environment  
• The opportunity to be part of a fast-growing tech company   
• A focus on development with access to IntelliHR learning
• Perks and rewards through Bonusly and Thrive 
• Paid parental leave and Quarterly Wellbeing Days   
• Employee talent referral scheme (know great people, be rewarded)   
• A fun and friendly culture working with passionate and talented people   
• A work environment where you can genuinely improve the world of work! 

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.  

We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant

What you get to do in this role

• The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. 
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.  
The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.