• Title: Technical Sales Specialist APAC, Lunaphore
• Reporting to: Vice President, APAC, Bio-Techne
• Contract: Permanent
• Activity: Full-time (100%)
• Location: Singapore, Australia, remote position

We are looking for a ‘Technical Sales Specialist’ to join the APAC Spatial Biology Division, with a primary focus on selling high-end spatial biology capital equipment, as well as associated services, consumables, software, and accessories, to academia, biopharma, biotech, and contract research organizations to support discovery, translational and clinical research programs. The role initially involves supporting our customers in sales activities across APAC. It requires a solid technical foundation with knowledge of immunohistochemistry, immunofluorescence, in-situ hybridization, spatial biology, or other tissue biomarker analysis applications, an excellent business acumen, a strong experience in building and managing complex sales pipeline, and managing customer accounts. As the first Lunaphore salesperson located in APAC, the role will include setting up regional sales strategies and tactics. We are therefore seeking a hard-working, determined individual with an entrepreneurial spirit, passionate about taking Lunaphore and the Spatial Biology Division of Bio-Techne to the next level.

Key Responsibilities

• Achieve assigned territory sales quotas
• Develop and execute regional, territory, and account-specific sales strategies
• Drive capital equipment sales cycle from initial engagement to closing
• Build long-term relationships with customers to drive sales objectives and exceed targets
• Engage with and qualify new leads to generate new sales opportunities
• Contribute to identification, selection, onboarding, and management of distributors / channel partners across the region.
• Attend conferences, events, and seminars and present key products and applications
• Develop a strong technical knowledge of Lunaphore product portfolio and the corresponding spatial biology landscape, and be able to deliver meaningful presentations and insights to scientists working across a wide range of applications, and research stages
• Work closely with cross-functional teams (Sales, Support, Marketing…) to provide world-class customer satisfaction
• Identify and share relevant market feedback
• Maintain an accurate sales forecast, track, and report sales activities in CRM
• This position includes frequent traveling to customer sites (50-70%) and occasional traveling to Singapore and other APAC office locations

As a Technical Support Engineer, you will utilize your passion for helping others to ensure that
our Users and Enterprises are successful in their use of DataStax products and solutions. This
is a continuous learning and teaching role where you will develop and share your knowledge of
troubleshooting, configuration, and exciting new technologies inclusive of and complementary to
Apache Cassandra, DataStax Enterprise, and Astra.
What you will do:
Research, reproduce, troubleshoot, and solve highly challenging technical issues
Provide thoughtful direction and support for technical inquiries
Ensure that customer issues are resolved as expediently as possible
Diagnose and reproduce customer reported issues and log JIRA tickets
Participate in on-call rotation for after-hours, holiday, weekend support coverage
Create code samples, tutorials, and articles for the DataStax Knowledge Base
Collaborate and contribute to Support Team infrastructure tools and processes
Fulfill the on-call rotation requirements of this role
Your experience should include:
Strong English skills are a MUST
4+ years of experience supporting large enterprise customers in a customer-facing
support role
Experience with supporting a Software as a Service Cloud product
Experience with Grafana, Prometheus, Splunk, Datadog and other monitoring solutions
Experience supporting Kubernetes-based distributed applications, or an understanding
of Kubernetes fundamentals
Experience with pub-sub, messaging and streaming solutions like Pulsar, Kafka

Experience using APIs and understanding app development lifecycle with a language or
framework based on Java, Python or Go would be preferred
Experience/certifications with AWS/GCP/Azure deployments and associated cloud
based monitoring tools would be preferred
Experience with Linux operating systems, including command line, performance, and
network troubleshooting
Excellent verbal and written communication skills
Lifetime learner, self-motivated with ability to multi-task during high pressure situations
Nice to have:
Supporting Apache Cassandra environments or other relational and/or alternative
database technologies is a plus
Understanding of Java, Python, Go and/or another language (Troubleshooting skills)
Experience with escalation management and customer success or premium support
Experience working in a fast-moving high-pressure environment
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with
diverse workplace experiences and backgrounds. Whether you're new to the corporate world,
returning to work after a gap in employment, or simply looking to transition or take the next step
in your career path, we are excited to connect with you.
Explore Roles
#LI-Remote

We have an exciting opportunity for a Technology Adoption & Support Specialist to join the Talent team! This is a key role within the Business Applications team, where your time will be split amongst system adoption, system training and customer support.

Some of what you’ll be doing

• Facilitate training for new starters and refresher sessions on core business applications (e.g., Bullhorn and LinkedIn).
• Create and maintain LMS modules, user guides, and Help Centre articles to support training and documentation.
• Provide level 1 support for core applications, including ticket management, issue resolution, and change request documentation.
• Maintain a registry and manage incident communication, ensuring SLAs are met.
• Develop and maintain communication templates and pipelines for project updates and alerts.
• Collaborate with key stakeholders and stand in for the Change and Technology Manager as needed.

About the opportunity

Join our Global Operations vertical as Contact Support Advisor in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Contact Support Team Leader, you will help us resolve escalated or exceptional queries on first contact, or to work with our customers to support them through more complex needs, with the endeavor to create a frictionless experience for our customers.  Some of the other responsibilities include:

• Take ownership for complex customer queries, ensuring a timely resolution to a meet our client’s satisfaction 
• Strong stakeholder management, with a focus to build customer relationships and internal networks 
• Utilise a variety of technological platforms to resolve customer queries  
• To obtain in-depth knowledge of Xplor systems to become a subject matter expert (SME) 
• Liaise with colleagues to raise continuous improvement suggestions, using customer feedback 
• Improve customer facing processes 
• Be proactive in meeting our customer’s service level agreements (SLA’s) 
• Collaborate with senior colleagues to ensure that customer needs are being met 
• Demonstrate effective engagement and communication with our customers 

Customer Services 

• Answer phone calls/emails/chats in a polite and prompt manner to provide a high level of customer service with a high first time resolution rate 
• Resolves second line customer queries relating to their accounts associated to payment contracts and contractual relationships 
• Escalate any issues reported by customers where necessary 
• Progress, follow-up and resolve queries with the use of the relevant management system 

 Administration 

• Record all activity associated with any communication in the related management system 
• Accurately update internal and external systems and tools as required 
• Follow defined scripts or directions around support as defined by the department 

We are looking for a DevOps Support Engineer to join our Shared Services Domain.

The Shared Services Group provides the operations, process improvement and shared core banking and technology applications that enable and support Cuscal’s business units. The portfolio of applications and technology services is large and broad, including core systems and gateways, settlement and disputes, billing, and client portals and access management.

As the DevOps Support Engineer you will manage the site reliability activities, capacity, resilience and life cycle management of the platforms.

As the DevOps Support Engineer you will be responsible for the following:

• Provide ongoing support for Cuscal applications in a production environment, ensuring high availability and reliability.
• Plan and execute lifecycle management activities, including upgrades, patches, and maintenance.
• Implement and maintain monitoring tools to track application performance, proactively identify issues, and ensure optimal operation.
• Collaborate with internal teams and vendors to diagnose and resolve application issues promptly.
• Identify opportunities for automation to streamline repetitive tasks and improve efficiency in application management.
• Respond to and resolve production incidents, minimizing downtime and ensuring quick recovery.
• Create and maintain comprehensive documentation of processes, procedures, and configurations.
• Work closely with cross-functional stakeholders, including IT operations, development, security, and vendors, to ensure smooth operation and continuous improvement of the application.
• Ensure applications meets all security and compliance requirements, implementing necessary controls and updates.

As a Behaviour Support Practitioner, you'll develop and implement positive behaviour support plans for adults and children with diverse needs. Your responsibilities include:

• Conducting functional behaviour assessments
• Creating evidence-based, personalized support plans
• Working with a varied caseload with comprehensive support

Ongoing support, supervision and training ensure your continuous professional development.

Benefits

• Expert Supervision: Receive consistent guidance from experienced Behaviour Practitioners and allied health professionals. Some of our Practitioners have over 25 years experience in Behaviour Support.
• Career Growth: Opportunities to advance into supervisory, management, or specialized clinical roles.
• Comprehensive Support: Administrative and IT support to focus on client care.
• Professional Development: Regular supervision, training, and multidisciplinary collaboration.
• Flexible Environment: Reduced caseload during onboarding and ongoing support.
• Work-Life Balance: Enjoy team events, bonuses, and a supportive workplace culture.
• Competitive Compensation: Above-award salary with salary packaging and car lease options.

• We're changing the game!
• We're doing big things, and we can't do it alone.
• We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful.

AP+ bring together Australia’s three domestic payment organisations into one integrated entity. Operating in the public interest, AP+ focuses on meeting the needs of all payment users and representing the views of a diverse range of stakeholders. BPAY Group, eftpos and NPP Australia continue to operate as distinct brands within a Group Leadership Team structure.

AP+ is intended to create a more efficient and agile payments group, building the competitiveness of Australian domestic payments infrastructure, and delivering significant benefits to Australian consumers and businesses.

Role Purpose

The role will sit within the Business Ops and Delivery team providing  guidance and leadership to the business analysis team. The team provides solution and analysis to scheme team (including NPP, eftpos and BPay).  

 As a Business Analyst Payment role is responsible for leading payment solution and analysis for developing, capturing and delivering requirements.  

  We offer you a challenging role within a great team in a dynamic organisation where you will have significant opportunities to influence and make a difference. Do you want to play an important role in a very progressive and dynamic team with a high pace of motion and a lot of fun - then this is definitely for you! 

Requirements

You will be responsible for:

• Ensure business analysis standards are maintained.
• Perform gap analysis to ensure continued 100% coverage of requirements.
• Work with Product manager, project managers, Operations, developers and testers. 
• Part of the role is to deliver BA Artefacts as per the AP+ standards where allocated as a BA resource in a project. 
• Product Backlog Management: Identify, document, and refine user stories to increase the degree of detail relating to acceptance criteria, assumptions, constraints, dependencies.
• Manage stakeholders and vendors all around the world.  
• Deliveries must be of high quality and within time.  
• Coordinate deliveries with internal and external stakeholders.  
• Be flexible outside of normal working hours.  

In order for you to be successful in the role, you’ll have:

• Bachelor degree or similar  (preferred)
• Experience with payment vendor applications (e.g. FIS , Swift and paytec) 
• Experience in ISO 20022/ NPP 
• Proven experience in a Solution Design/ Technical BA background.
• Use of Waterfall and agile methodologies.
• Expert in ISO 20022 standard.
• Good to have knowledge of at least one payment scheme.
• Good to have knowledge with one of the following: AS.2805, EMV 

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)

We have an exciting Sales Support role supporting our wider Products Services team. As Sales Support, your role will be to support the team in maximising revenue from one or a small number of client accounts in order to achieve agreed revenue targets and sales quotas. This role is required to ensure complete customer satisfaction when dealing with their allocated accounts.

What You’ll Do:

• Assisting in formulating, implementing and managing strategic business plans regarding one or a small number of client accounts to achieve sales revenue and sales quota targets.
• Supporting the team as they liaise with clients to determine their present and future needs and proposing suitable products, services and upgrades in order to maintain and grow revenue for the organisation.
• Acting as the main interface between the client and the organisation to ensure an optimal level of service is always provided and continually seek the opportunity to participate in clients' strategic business planning processes.
• Supporting the team in conducting product demonstrations (where applicable) and coordinating the preparation of sales proposals, tenders/bids, contracts and Account Management plans.

What You’ll Bring:

• Extensive experience and specialist skills in the configuration and maintenance of networking/communications infrastructure, including the ability to support a variety of technologies.
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
• Specialised product and industry knowledge.
• Thorough understanding of Account Management techniques and disciplines.
• Excellent communication skills, both written and verbal

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

 We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

About Us:

For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy.  Melba won the 2023 National Disability Award for Excellence in Service Quality. 

About the Role: 

Melba Support Services are actively recruiting for Disability Support Workers to join our team on a Casual basis in Horsham, VIC. You will work alongside an engaged, committed, and expert team to ensure the people we support lead happy and fulfilling lives. 

Responsibilities: 

• Implement support plans based on supported person's needs, preferences and interests 

• Help with all aspects of daily living from getting up in the morning to going to bed at night 

• Aid people to get to their chosen activities like social events, work and appointments 

• Promote personal choice and control for the person 

• Assist with personal care & hygiene and household duties like cleaning, cooking, and washing 

• Administer medication 

Qualifications and Experience: 

• A passion for enabling and working with people  

• Desire for meaningful work and comfortable providing people with daily living support 

• Willingness to learn new skills, undertake ongoing training  

• Willingness to work as part of a team 

You will also bring with you or be willing to obtain:

• A current NDIS Worker screening Check 

• A current Employee Working with Children Check 

• A current unrestricted Australian Driver’s License 

• Evidence of COVID-19 vaccination status, including booster 

• Current First Aid Certificate with CPR 

*We can support you through the process of obtaining these if you don’t already have them. 

You must be available to work a minimum of 2 shifts per week (2 hours per shift). 

Why Join Us? 

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us! 

• Join a supportive and collaborative culture where your contributions make a real impact. 

• Enjoy onsite parking and other benefits. 

• Access to Not-for-Profit Salary Packaging.  

• Flexible work arrangements, with the ability to work from home or the office. 

Ready to Make a Difference? 

Click "Apply" now and submit your resume. We look forward to meeting you! 

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. 

First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply. 

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect. 

We are looking for a skilled and knowledgeable IT Support Officer / Junior Developer to join our friendly and close-knit IT team. The role is based at our renowned and iconic Richmond Headquarters, reporting to the IT Manager. The ideal candidate will have strong technical expertise in providing desktop support services and troubleshooting hardware and software issues.

Tasks and responsibilities will include, but not limited to:

• Customer Service approach to Helpdesk Support
• Management and troubleshooting of inbound Helpdesk calls and tickets
• Write clear, secure and well-tested code that’s easy for others to re-use
• Identify bugs when discovered or reported
• Operate the services developed by the team and identify issues in production
• Validate reported or identified issues and provide recommended solutions or fix when required
• Collaborates with other developers to continually improve the overall quality of the codebase
• Create simple solutions that meet user needs with both frontend and backend technologies
• Deliver and produce a test-driven or behaviour-driven development and continuous integration / continuous delivery cadence
• User Management
• Preparation of workstations and hardware
• Installation of software
• Network and Printing services support
• VoIP phone system extension support
• On-site support for Victorian locations
• Asset Management, Stock Control, and Record-Keeping via provided systems
• Collaborate with members of the IT team to share knowledge and escalate incidents
• Collaborate with IT and Admin teams to develop/refine processes and ways to better facilitate business functions

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Service Desk professional in South Australia Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure Intra, Hyper-V (but not V-Ware :( and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

• Advanced understanding of end user support and Active Directory

• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles
• Great comms coupled with a genuine desire to understand your customers and help them

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Package including up to $80k, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.