This is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries – health and tech – you’ll play an active role in shaping the future of healthcare in Australia.

We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023.

Our Mission

Healthengine is a purpose-led business, and Australia’s largest consumer healthcare platform, helping people navigate the complex world of healthcare. We’re on a mission to improve access to healthcare by helping Australians find and connect with all primary care providers. Healthengine’s platform brings together a leading range of healthcare practices, healthcare specialties and health ecosystem partners in a suite of integrated offerings to help people get a better experience across each step of their healthcare journey.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians. 

The Gig

Our Customer Support Consultants are the first point of contact for our Customers experiencing technical issues or requiring general support. Our Support team delivers first class service to ensure that our customers get the most out of Healthengine. 

Responsibilities:

• Provide general and technical support to our customers, via phone, email and/or chat
• Offer our customers information about new and existing products and services
• Identify and respond to technical challenges and troubleshoot accordingly
• Search for opportunities to provide value-add services to our customers
• Consistently deliver outstanding customer experiences

• Collect insight and feedback about our products from our customers, and report back to our product teams
• Escalate customer issues with data and evidence to be quickly resolved 

About You

We’re looking for someone who possesses the following skills and experience:

• 2+ years experience in a Senior Customer Service role
• Background in a technical helpdesk role is highly desirable
• Professional, courteous verbal and written communication
• Solutions focused and outcomes driven with an ability to teach and add value to the customer
• Strong organisational skills and an ability to multitask

The perks behind the work

Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. In addition to an array of growth opportunities, we also offer:

• Hybrid workplace, balancing work from home and office 
• Good mix of virtual and on-site events and celebrations, because we know how to have fun
• Unlimited access to thousands of courses in the Go1 Learning Hub
• Fully stocked kitchen including coffee on tap and subsidised vending machine in our Perth space
• Discounts, salary sacrifice and packaging options through our benefit partners
• Extra leave so you can recharge and focus on your wellbeing 
• Workplace wellness program, including additional leave entitlements for a healthy work-life balance
• Support for you when it comes time to grow your family with paid parental leave

Diversity and inclusion

Healthengine believes in the power of a diverse work environment and are fully committed to building and maintaining an inclusive culture. We believe that our differences can create new ideas, offer unique perspectives and speak on behalf of all of our customers and consumers. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

Title:

Your KBR future – delivering solutions and changing the world

About KBR:

We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.

KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries. 

For 65 years, KBR and its heritage companies are proud to have delivered some of Australia’s largest and most complex projects.

With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.

We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.

KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.

Learn more about our business here.

The Opportunity:

We are currently seeking Expression of Interests from highly motivated Geospatial Data Support Officers what will join our team to provide technical support to users of Defence's Mission Planning System by acquiring, translating and storing the geospatial data so that end users have the appropriate information to successfully plan their missions. The candidates we are hoping to hear from need to be able to use common geospatial software to achieve this.

The Geospatial Data Support Officer would work as part of the Canberra-based Geospatial Team that would assist activities related to Mission Planning Systems supporting ADF aviation and intelligence customers. Candidates would have the opportunity to participate in precision GNSS survey collection activities to support the MQ-4C Triton.

All candidates will be required to hold and maintain an active NV1 clearance. Only candidates holding an NV1 clearance should apply.

Responsibilities would include:

• Conducting data assurance and configuration management activities for MPS data, as required, to maintain system airworthiness.

• Develop and maintain mission planning data acquisition and distribution policy for MPS Program Office.

• Devise and implement efficient and secure procedures for data handling and analysis with attention to all technical aspects.

• Support others in the daily use of MPS by providing quality geospatial data.

• Conduct geospatial data manipulation and management to develop military specific data sets as required.

• Analyse geospatial data and develop custom reports as required.

• Monitor and analyse information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.).

• Ensure digital databases and archives are protected from security breaches and data losses.

• Troubleshoot data-related problems and authorize maintenance or modifications to geospatial data sets.

• Conduct data backup and recovery planning.

• Review or generate work instructions to document specific and repeatable procedures to aid in redundancy, configuration control and accountability of geospatial products produced.

• Manage and maintain data storage repositories for ADF Aviation and Geospatial MPS data.

• Format and structure data to so it can be consumed by Mission Planning Software.

• Co-ordinate and distribute periodic data updates to users.

• Validate, convert, modify, combine, and export geospatial data in MPS compatible formats.

Qualifications, Skills and Experience

• Minimum six years’ experience in the Spatial industry.

• An understanding of spatial data collection, storage, analysis, and translation methods.

• Experience in conducting quality analysis to ensure adequacy, accuracy, and legitimacy of spatial data.

• Experience in spatial data management and the appropriate storage mechanisms.

• Experience in the use or knowledge of various geospatial software applications, such as the ESRI Suite of Products, Global Mapper and FME.

• Experience in dealing with stakeholders at various levels to understand and collate the user’s spatial data requirements.

• Experience in precision GNSS field survey collection.

Location: Canberra, ACT

Benefits of KBR

• A workplace culture certified as a Great Place To Work (Aus, India, UK & US)

• Flexible working conditions

• Competitive salary (including annual reviews)

• Paid Parental leave

• Paid Reservist leave

• Income protection

• Corporate rewards

• Salary packaging/Novated leasing

• Discounted employee stock purchase plans

• Flu shots, skin checks and private health insurance discounts

• Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now!

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

#LI-JAW1

Squiz is looking for an IT/Application Support Analyst to join our managed services team. Supporting Squiz’s clients across our various products. We are open to background and experience but ideally 1-2 years experience in a similar support role within a software/applications environment.

We do not expect you to know our products, we will train you!!!

This role is open to location but you must be comfortable working Sydney timezone covering core hours 10am-6pm.

You will work as part of a global team and although we don't expect constant out of hours work we do require some flexibility.

Must have:

• Strong problem-solving skills.
• A qualification in Software engineering, programming, computer science or information technology.
• Familiar with the concepts of ITIL Service Management principles.
• Naturally curious and interested in debugging problems.
• Proficiency in Java, Git, and RESTful APIs.
• Familiarity with Web Development.
• Confident communicator that can communicate technical issues, in a way clients can understand while providing exceptional customer service.

Here’s what would be nice to have:

• Familiarity with JavaScript/JQuery.
• Familiarity with Node.js.
• Familiarity with a CMS equivalent system will be an advantage.
• Implementing and working with APIs.
• Experience with Jira ticketing system

What you will bring to the team:

• A positive can-do attitude
• An inquiring mind that drives you to learn and challenge yourself.
• Pride in your work.
• Sound time and task management skills.
• High level of attention to detail.
• Ability to collaborate effectively within a team.
• Strong written and verbal communication skills.

Note: We are unable to sponsor for this position, only apply if you have full working rights.

Who we are:

Squiz has helped organisations improve the services they offer online and, in turn, the lives of the people that matter to them; building portals for students, websites for citizens, intranets for employees, and much more.

Headquartered in Australia, we have teams and customers across the globe, with offices in New Zealand, the United States, the United Kingdom and Poland.

Right now, we are in the midst of a very important and exciting point in our journey as we transform our business into a SaaS Digital Experience Platform product organisation, putting the power of the products we’ve used to deliver amazing experiences into the hands of our customers.

Why work for Squiz?

You’ll work with some of the most intelligent and down to earth people you’ll ever meet: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do.

Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do; all while checking our egos at door, not taking ourselves too seriously and having fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

#LI-Hybrid

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

Squiz is looking for an IT/Application Support Analyst to join our managed services team. Supporting Squiz’s clients across our various products. We are open to background and experience but ideally 1-2 years experience in a similar support role within a software/applications environment.

We do not expect you to know our products, we will train you!!!

This role is open to location but you must be comfortable working Sydney timezone covering core hours 10am-6pm.

You will work as part of a global team and although we don't expect constant out of hours work we do require some flexibility.

Must have:

• Strong problem-solving skills.
• A qualification in Software engineering, programming, computer science or information technology.
• Familiar with the concepts of ITIL Service Management principles.
• Naturally curious and interested in debugging problems.
• Proficiency in Java, Git, and RESTful APIs.
• Familiarity with Web Development.
• Confident communicator that can communicate technical issues, in a way clients can understand while providing exceptional customer service.

Here’s what would be nice to have:

• Familiarity with JavaScript/JQuery.
• Familiarity with Node.js.
• Familiarity with a CMS equivalent system will be an advantage.
• Implementing and working with APIs.
• Experience with Jira ticketing system

What you will bring to the team:

• A positive can-do attitude
• An inquiring mind that drives you to learn and challenge yourself.
• Pride in your work.
• Sound time and task management skills.
• High level of attention to detail.
• Ability to collaborate effectively within a team.
• Strong written and verbal communication skills.

Note: We are unable to sponsor for this position, only apply if you have full working rights.

Who we are:

Squiz has helped organisations improve the services they offer online and, in turn, the lives of the people that matter to them; building portals for students, websites for citizens, intranets for employees, and much more.

Headquartered in Australia, we have teams and customers across the globe, with offices in New Zealand, the United States, the United Kingdom and Poland.

Right now, we are in the midst of a very important and exciting point in our journey as we transform our business into a SaaS Digital Experience Platform product organisation, putting the power of the products we’ve used to deliver amazing experiences into the hands of our customers.

Why work for Squiz?

You’ll work with some of the most intelligent and down to earth people you’ll ever meet: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do.

Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do; all while checking our egos at door, not taking ourselves too seriously and having fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

#LI-Hybrid

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

What you get to do in this role

• Lead efforts to hire, develop, and build a technical team.
• Oversee and participate in Change Management as it relates to Customer Support.
• Lead by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Manage to the company and department’s vision, mission and values.

Nine is currently seeking an expression of interest for an enthusiastic and self-motivated applicant to join its Broadcast Technology Support team in providing technical and operational support across its production facility located in Perth.

The position of Broadcast Technology Support Analyst is a full time, rotating shift role covering 7 days a week. The purpose of this role is to:

• Serve as the initial point of contact for internal customers, handling their inquiries via phone calls and ticketing systems. 
• Proactively identify and address any issues raised by internal customers
• Analyse problems and determine if they can be resolved independently; or escalate complex issues 

The successful candidate will be part of an enthusiastic team responsible for day to day support of sophisticated, up to date, technical broadcast systems including:

• Studio Automation
• Live Studio Production 
• Post Production and Non-linear editing systems
• Digital Asset Management
• Digital News Gathering 
• Video Contribution, Distribution and Encoding 
• Master Control Facilities

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

This is an onsite role working between two offices based in Parks and Dubbo with some travel between sites. Please note that this role is expected to commence on 5 March 2024

To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

We are currently recruiting for a passionate Technical Officer- Nursing to support the Simulation and Practical Experience team to ensure the delivery of high-quality simulation and practical related learning activities across predominantly Nursing as well as the Health Group collectively.

Under the guidance of the Team Leader and Technical Manager for Simulation & Practical Experience, you will actively manage the simulation laboratories. You will be responsible for providing expert technical advice and support to Immersive Simulations, including procurement, maintenance, set up and demonstrations of simulation and clinical equipment used in the simulation spaces. The role will also be responsible for rostering, timetabling, and complying with Health & Safety protocols.

This position requires the knowledge and ability to act quickly and informatively to support the university which will naturally offer a high degree of variation in daily tasks and responsibilities. We’re looking for a proactive individual with the ability to conduct self-directed learning and development practices that will contribute to a successful student clinical simulation experience and the teams continued success.

What we can offer
This is a fixed term (ending 20/12/24), full time position and will be primarily based at the Griffith University Nathan campus. As Griffith is a multi-campus University you may be required to work across other campus locations.

Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary Range
The full time equivalent base salary will be HEW Level 4 range $68,367 - $72,135 per annum + 17% superannuation. The total FTE package will be in the range $79,989 - $84,397 per annum.

Qualifications
To be successful in this role, you will have excellent class facilitation knowledge communication and interpersonal skills with a proactive attitude to assist in classroom-based learning. You will also have, but not limited to:

• Completed a relevant Health based degree with subsequent experience in successfully providing technical support to health sciences or similar Allied Health working environment.
• Experience in a Nursing setting will be highly regarded.
• Developed critical thinking skills, highly organised with strong attention to detail.
• Strong Health and Safety compliance acumen within specialised teaching environments. 
• Excellent communication and a collaborative attitude with a desire to work in a strong team culture.
• Experience using Microsoft 365, including Teams & SharePoint platforms.
• Ability to handle direction and work autonomously, oversee and give support to a small team, readily adaptable to changing work requirements and manage multiple tasks concurrently.

Are you ready to be part of a team that's committed to empowering people with a disability to live a fabulous life?

Melba Support Services is actively seeking a passionate and dedicated Registered Positive Behaviour Support Practitioner to join our dynamic Human Rights and Practice Innovation team on a Full-Time Ongoing basis. The best part? You can work from anywhere in Victoria, as long as you are ready to be mobile and travel as needed.

At Melba, we believe in 'The Melba Way' – a commitment to delivering services underpinned by Human Rights and person-centred practice. Our approach ensures that every action is guided by a desire to enhance the lives of people living with disability.

As a Positive Behaviour Support Practitioner, you'll play a crucial role in upholding the human rights of the people we support and providing trauma-informed support.

Key Responsibilities:

• Manage a clinical case load to ensure a person-centred/driven and trauma informed approach focusing on the protection, maintenance, and upholding of human rights of people who use behaviours of protest/concern.
• Develop positive behaviour support plans based on robust functional behaviour assessments and focused on enhancing people’s quality of life and facilitate the implementation of plans to reduce and eliminate the use of restrictive practices over time.
• Ensure that where restrictive practices are identified they are used only if necessary and are the least restrictive option.
• Provide supervision to other practitioners.

About You

We are looking for someone who is currently registered and has a deep commitment and understanding of providing positive behaviour support.

• Registered as a Positive Behaviour Support Practitioner with the NDIS Quality and Safeguards Commission with Disability Services or Education experience.
• Working knowledge of the Disability Act 2006 (Vic) and the NDIS Quality and Safeguarding framework, as relevant to the use and reporting of restrictive practices.
• Experience supporting people who use behaviours of protest/concern as a form of communication, using the principles of active support and positive behaviour support.
• Demonstrated ability to provide advice, support, coaching, and mentoring to staff in person centred active support and positive behaviour support through a trauma informed lens.
• Experience developing a range of support plans/protocols, informed by data-driven functional behaviour assessments.
• Demonstrated ability to influence and work collaboratively with a range of stakeholders including peers, employees, external organisations, funding bodies and government agencies.
• High level written and verbal communication skills.
• High level organisational and time management skills with a proven ability to prioritise, meet deadlines and work autonomously.
• Tertiary qualification in relevant field.

You will also bring with you or be willing to obtain:

• NDIS Worker screening Check
• Working with Children Check
• Evidence of COVID 19 vaccination status, including booster
• Transport and Victorian Drivers License

Why Join us?

• Flexible working – be located where you need to be to perform the duties of this role - office, home, service locations or the person’s home, education/ workplace and/or social environments. Requirements to be in the office based in Scoresby include once a fortnight for team meetings and once a month for community of practice meetings. There may be additional times you are required to be in the office i.e. to attend training sessions or to connect with team members.
• Join a well-connected and collaborative culture making an impact in a purpose driven organisation.
• Not for Profit Salary Packaging benefits plus meals and entertainment allowance.
• Attractive bonus incentive scheme.
• All work related travel KM’s are reimbursed.

About Us

We are an established, values-based not for profit organisation providing disability support services for close to 50 years. Our valued services include Accommodation, Participation & Learning, Respite Care & Employment, Volunteering and Skill Building.

With over 1400 employees we are a collaborative team dedicated to working together. We create an environment where you can bring your full selves to work each day and deeply rooted in our culture is a feeling of respect, work-life balance and flexibility.

Click the Apply button today and attach your current resumé. We look forward to meeting you!

For a confidential discussion please contact Lexi Clarke on 0477801016 or [email protected]

At Melba, we value Diversity and Inclusion and encourage those with a disability, individuals within the LGBTQIA+ community, individuals from mature-aged populations, and members of Culturally and Linguistically Diverse Communities to consider joining our community.

Are you ready to be part of a team that's committed to empowering people living with a disability to live a fabulous life?

Melba Support Services is actively seeking a passionate and dedicated Positive Behaviour Support Practitioner to join our dynamic Human Rights and Practice Innovation team on a Full-Time Ongoing basis. The best part? We offer a comprehensive training program for individuals who are not registered or want to kick start a career in the rewarding field of Positive Behaviour Support.

At Melba, we believe in 'The Melba Way' – a commitment to delivering services underpinned by Human Rights and person-centred practice. Our approach ensures that every action is guided by a desire to enhance the lives of people living with disability.

As a Positive Behaviour Support Practitioner, you'll play a crucial role in upholding human rights and providing trauma-informed support.

Key Responsibilities:

• Manage a clinical case load to ensure a person-centred/driven and trauma informed approach focusing on the protection, maintenance, and upholding of human rights of people who use behaviours of protest/concern.
• Develop positive behaviour support plans based on robust functional behaviour assessments and focused on enhancing people’s quality of life and facilitate the implementation of plans to reduce and eliminate the use of restrictive practices over time.
• Ensure that where restrictive practices are identified they are used only if necessary and are the least restrictive option.

About You

• Tertiary qualification in relevant field.
• Demonstrated ability to influence and work collaboratively with a range of stakeholders including peers, employees, external organisations, funding bodies and government agencies.
• Demonstrated leadership ability, including providing advice, support, coaching, and mentoring to staff.
• High level written and verbal communication skills.
• High level organisational and time management skills with a proven ability to prioritise, meet deadlines and work autonomously.
• Working knowledge of the Disability Act 2006 (Vic) and the NDIS Quality and Safeguarding framework, as relevant to the use and reporting of restrictive practices (Desirable).
• Experience supporting people who use behaviours of protest/concern as a form of communication, using the principles of active support and positive behaviour support (Desirable).
• Experience developing a range of support plans/protocols (Desirable).

You will also bring with you or be willing to obtain:

• NDIS Worker screening Check
• Working with Children Check
• Evidence of COVID 19 vaccination status, including booster
• Transport and Victorian Drivers License
• Willingness and commitment to actively self-drive learning and participate in training program to become a registered PBS Practitioner within the first 4-months of employment.

Why Join us?

• Join our comprehensive & structured training program to become a registered PBS Practitioner.
• Hybrid Working – this role requires you to be onsite in the office based in Scoresby 2 days per week so that we can offer you the right training and mentoring.
• All work related travel KM’s will be reimbursed.
• Join a well-connected and collaborative culture making an impact in a purpose driven organisation.
• Not for Profit Salary Packaging benefits plus meals and entertainment allowance.
• Attractive bonus incentive scheme.

About Us

We are an established, values-based not for profit organisation providing disability support services for close to 50 years. Our valued services include Accommodation, Participation & Learning, Respite Care & Employment, Volunteering and Skill Building.

With over 1400 employees we are a collaborative team dedicated to working together. We create an environment where you can bring your full selves to work each day and deeply rooted in our culture is a feeling of respect, work-life balance and flexibility.

Click the Apply button today and attach your current resumé. We look forward to meeting you!

For a confidential discussion please contact Lexi Clarke on 0477801016 or [email protected]

Melba is an equal opportunity employer.

At Melba, we value Diversity and Inclusion and encourage those with a disability, individuals within the LGBTQIA+ community, individuals from mature-aged populations, and members of Culturally and Linguistically Diverse Communities to consider joining our community.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

Our Customer Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You will have the opportunity to use your excellent technical knowledge and passion for working with people; along with your business nous and understanding of the best options for our clients moving forwards. You can be proactive, innovative and look at ways to improve people’s lives through technology.

The role of the Technical Delivery Coordinator is to maintain intimate knowledge of the clients’ environments and guide both our technical teams and our clients to deliver successful Business outcomes.

We’re looking for passion, ambition, and a depth and breadth of core knowledge as well as the adaptability to cross-train in other areas as market demands.

Our offices are based in Sydney, we like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

What you’ll do   

The Technical Delivery Coordinator is responsible for ensuring adherence to process and procedures by the team, coordinating their technical workloads to ensure that key client deliverables are met and are in accordance with agreed client SLAs.

You will also be responsible for dealing with, or escalating where necessary any standard and complex service request related issues that may arise in order to ensure successful client outcomes.

Some of the core responsibilities include:

• Preparation and presentation of reports
• Act as the conduit between projects team and BAU to successfully deliver projects into operation readiness
• Establish, Develop, and Maintain client relationships
• Deploy and deliver all consulting and delivery engagements in line with accepted best practices, automation, Datacom and Client delivery standards;

• Responsible for ensuring the overall maintenance of client’ IT environments
• Performing triage function(s) to determine if a request is standard vs complex
• Coordinate major change / major incident activity in conjunction with change and major incident management team
• Provide support to the Service Delivery Managers and Senior Service Delivery managers

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

• Strong knowledge of technologies (e.g . Cloud, AWS, Azure, Google etc);
• Strong knowledge of Microsoft Operating Systems
• Ability to facilitate technical discussions and coordinate troubleshooting efforts
• Ability to influence and lead technical conversations internally and with the client
• Excellent written and verbal communication skills in both a technical and non-technical format
• Ability to develop and document procedures for technical support processes
• At least 2 years’ experience in a technical role
• Ideally you will have experience working in a Managed Services environment and using ServiceNow

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

#LI-Hybrid

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

As part of our Vehicles and Tactical Systems business, our Protected Vehicles team is primarily focused on the design, manufacture, delivery and support of protected mobility vehicles on a global scale. We are very proud of everything we do in support of both the Bushmaster and Hawkei platforms as we all work together towards our purpose in “Building A Future We Can All Trust".

We have an excellent opportunity to join us as a Warehouse Technical Inspector based in our Brisbane, Eagle Farm site. As a Warehouse Technical Inspector, you will be responsible for performing quality tasks within the Thales Supply Chain that include receipt inspection, product control, inspection of export shipments, identifying non-conformities and launch containment actions, compliance to the quality systems, storage and distribution satisfying Thales procedures and much more.

Why Thales?

• Family Friendly Workplace Certified Company with genuine care for employee, great flexibility and benefits.

• Attractive remuneration + bonus + family medical insurance.

• ThalesFlex – Hybrid work environment (3 days in the office, 2 days from home).

• Fitness Passport Discount – Access to a network of Gyms across AUS as cheap as $14.95 P/W.

• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance).

• Modernised Paid Parental Leave with up to 20 weeks or carers leave.

• Veterans Leave.

• Novated Lease options.

• Family support through our partnership with Parents at Work.

• Personal & professional training development opportunities.

How about you?

• Knowledge of inventory control systems and experience in treatment, preservation & packaging of replacement parts.

• Experience in export packaging and documentation.

• Knowledge of Dangerous goods storage and transport and OH&S requirements within the workplace.

• Interpreting technical drawings and specifications for inspection purposes.

• Understanding of Defence user community and associated operational environment, policies & procedures.

Good to Know:

You’ll get an email acknowledgement after you’ve applied, Thales strives to provide a personalised experience for all suitable applicants.
As part of our standard process you will complete police, medical, employment and reference checks.

As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.  To learn more about clearances please visit http://www.defence.gov.au/AGSVA/
#LI-NK1

Thales is committed to promoting and maintaining a workplace culture of shared respect that enables all of us to feel valued, do our best, and remain truly passionate about the place that we work. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more on how we are supporting our employees, you can view our policies and initiatives here: https://work180.com/en-AU/for-women/employer/thales.

Wellbeing matters at Thales, and where possible we encourage flexible working.

Welcome to Centorrino Technologies, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO Adam Centorrino is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

Here's what you'll be doing:

• To ensure the smooth day to day operations of the customer's site.
• Be personable with end-users developing a friendly bond with customers.
• Collaborate with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Create a service catalog for the team.
• Taking ownership of day-to-day technology issues and dealing with external parties.

Here's what you'll bring:

• Experience with Jamf/Intune
• Experience with Mac/PC devices
• Experience with Papercut (or similar)
• Experience with Windows Server
• Strong network knowledge
• A positive mindset with a ‘can do’ attitude
• Willingness to learn technology solutions and concepts to confidently liaise with staff and external vendors
• Experience in A/V Hardware and Systems
• Good verbal and written communication skills

All our team members are expected to obtain and maintain a valid Victorian Working with Children Check and a Police Check.

This role does not require any formal qualifications and is classed under the Business Equipment Award.

Note: This is an amazing opportunity to work full time on a client site gaining amazing experience and lots of training.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.

• Hybrid working (3 days in office, 2 days from home)
• Diverse culture focused on employee engagement and development
• B-Corp company with multi-award winning products (Good Design, Red Dot and Dezeen)
• Customer-centric support team (4.8 / 5 star rating out of 2000+ customer reviews)

About Eva

Hi, we’re Eva - welcome home.

With our laser focus on bringing more thoughtful design to your everyday life, we want you to come join us as we accelerate towards making more people feel at home with Eva.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

What’s the day to day like?  

• Be the main point of contact for customers on a daily basis by solving customer queries through Zendesk tickets, phone calls and other channels as necessary.
• Dispatch daily orders, ensuring successful delivery and keeping customers up to date
• Address any issues from customers and oversee day to day operations across the department such as organising returns and refunds and payment cancellations. 
• Liaising with freight companies to ensure deliveries are met and keeping customers informed along the way
• Aim to delight and achieve above industry standard NPS and CSAT scores
• Strive for greater efficiency across all customer support processes including identifying processes for improvement and implementing automations where necessary

Overview of the role

When we say customer-centricity, we actually mean it. We truly care about our customers and in order for you to succeed in this role, we need you to really care about them too. Being a customer-centric company means that you are our port-of-call for all customer feedback which is essential when we want to be one of the best darn digital furniture companies in Australia.

Being an entry level position, we’d love to help train you into becoming the next voice of eva. This is great entry point into a start up, where you'll learn skills such as liaising with operations, learning from the product team, or providing important feedback to marketing. All we need from you is the right mindset to learn quickly, think out of the box and flourish in a role that’s immensely rewarding. Plus we’re a pretty cool bunch of people.

• Experience in ecommerce, logistics or retail consumer goods settings
• Are tech-savvy and have experience using and optimising Zendesk and Monday
• An ability to multitask like a task conquering octopus
• Organisational skills that would make Marie Kondo jealous. 
• Calm under pressure and can think on your feet when tackling problems head-on. You don’t need to always have the answers, but you know where to find them.
• Find yourself naturally building relationships with the barista at your local coffee shop.
• Availability to work a set roster which includes one weekend day 
• You’re data and metrics-driven, you’re naturally inquisitive about what the insights tell us and use this to inform decisions. 
• Ability to work relatively unsupervised

What else is in it for you?

• Flexible work arrangements (hybrid in-office and WFH)
• Annual company-wide Rest and Recover day
• Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
• Free anniversary mattress and sweet, sweet friend/family discounts.
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• All the coffee/ tea/ beers/ kombucha you need.
• A diverse culture and a bunch of really lovely people

If you’ve managed to read this all the way through and have found yourself nodding along the way, then we’d love to see your application come through to our inbox.

Yours kindly,

Amanda from Eva

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Orrcon Steel business in our Marsden Park team as our Senior Operations Support Coordinator. Orrcon Steel is a manufacturer of steel tube and pipe and leading Australian steel distributor with nationally recognised brands. 

Being in an influential role that impacts the safety of our people as well as the quality and reliability of our equipment and products, you will support our operations leaders, focussing on process enhancement, business strategy, and continuous improvement initiatives as you support the efficiency and effectiveness of operations.

Our team are dedicated to excellence in customer service and maintaining a supportive and successful working environment. This opportunity provides ample opportunity to grow and develop your career and includes a competitive remuneration package. You will also have access to various health and well-being initiatives including Employee Assistance Program as well as on-going training, support and development. 

What Will You Do?

In this hands-on, integral role, you’ll work closely with our operations and sales teams as well as our NSW Branch Managers and logistics suppliers. You will be responsible for:

• coordinating contractor management, cost and service to maximise operational efficiency
• identifying opportunities to improve efficiency, performance and mitigate risk - striving for on time delivery for our customers
• supporting our new starters and coordinating ongoing training and development opportunities for the branch
• developing and maintaining strong relationships with business leaders to support the growth and performance of our teams
• ensuring safety standards are continuously evolving, championing change when risks and opportunities are identified
• promoting well-being and inclusive behaviours

More About You

You don’t have to come from a steel background – perhaps you have developed your operational skills in a broader manufacturing environment. Where you will add value from day one will be by using your natural curiosity and inquisitive nature to learn about our products and provide support to our successful team.

Being a reliable and dedicated individual with an interest in system and process improvement and a willingness to learn and develop yourself, you will also bring: 

• exposure to working in a manufacturing environment 
• proven experience in managing contractor relationships
• the ability to identify opportunities for, and lead projects towards, process improvement
• the ability to translate business objectives to clear actions and outcomes
• the ability to influence peers and colleagues to meet operational requirements, scheduling and people demands
• a positive attitude and a keen eye for detail
• a commitment to your own safety and wellbeing and care for others

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Thursday February 15th, 2024

As a Centralised Support Unit - Service Manager, you will oversee and manage a team of consultants to ensure compliance within all Employment Services Contracts is met.

This position will commence in leading our Placement Team with a clear focus of enhancing knowledge within Employment and Participation Fund, Wage Subsidies and Outcomes.

Reporting to the Regional Manager, other day duties will include

• Recruitment and selection; 
• Induction, training and professional development of the team;
• Remote Leadership – Effectively managing a remote team to enhance engagement, collaboration, and support;
• Driving a high performing culture to maximise all opportunities and achieve internal and guideline specific timeframes; and 
• Ensure full compliance with Employment Services Contract by passing internal and external audits, as well as compliance with internal policies and procedures.

Essential Skills and Experience:

• Comprehensive knowledge in the Employment Services industry (contractual obligations, guidelines, management, and performance systems).
• Demonstrated experience in managing teams and/or multiple sites in an Employment Services business; and 
• Hold a current driver's license. 

As a Centralised Support Unit - Service Manager, you will oversee and manage a team of consultants to ensure compliance within all Employment Services Contracts is met.

This position will commence in leading our Employment Fund Team with a clear focus of enhancing knowledge within Placements, Wage Subsidies and Outcomes.

Reporting to the Regional Manager, other day to day duties will include: 

• Recruitment and selection; 
• Induction, training and professional development of the team;
• Remote Leadership – Effectively managing a remote team to enhance engagement, collaboration, and support;
• Driving a high performing culture to maximise all opportunities and achieve internal and guideline specific timeframes; and 
• Ensure full compliance with Employment Services Contract by passing internal and external audits, as well as compliance with internal policies and procedures.

INTERNAL ROLE ONLY

An exciting Permanent role is available within CJS as a full-time FOH Team Support Officer.

This role is full time secondment role. Applications close, Friday, 9th February 2024.

As a Team Support Officer, this role will see you utilise your diverse product knowledge, strong attention to detail and communications skills to assist Contact Centre Representatives, Team leaders and Contact Centre Managers.

You will assist to deliver a superior outcome to both customers and clients calling on your experience, responding to enquiries, call reviews and conducting investigations.

The role plays a critical part in our endeavour to build a Centre of Excellence, where customers are treated with respect and are provided with accurate and timely information to their enquiries.

Key Responsibilities:

• To coach and guide CSRs to deliver a high quality of customer service
• To handle escalated calls from customer and resolve the issue at first point.
• Maintain work instructions and ensure that all manuals are kept up to date and assist in the communication and embedding of any changes.
• Assist the Contact Centre Team leaders to evaluate calls and provide coaching and feedback.
• To provide constructive feedback to Team leaders and CSRs
• Process and respond to complex requests received on behalf of our clients.
• Identifying skill gaps within the wider business and work with leaders to educate and reduce double handling within all Civica departments.
• Liaise with external stakeholders to continuously lift the standard of service provided.
• To liaise via email and verbally to mutually resolve escalated issues.
• Enter media and Victorian Ombudsman threats into the tracker to enable analysis of trends.

Essential Skills and Experience:

• In-depth knowledge of relevant FOH guidelines, processes, and performance standards.
• Highly proficient with CJS systems.
• Strong verbal and written communication skills.
• Ability to follow policies and procedures.
• Well-developed investigative, problem solving and decision-making skills.
• To work as part of a team to ensure that service standards are met.
• Self-driven with proven ability to manage workload and time autonomously.
• Intermediate Microsoft Office applications knowledge.

Vendella is seeking a highly motivated Sales Support Specialist to join our dynamic team. If you have proven work experience in sales or sales support, hands-on experience with ERP and CRM systems, and excellent organizational skills, we invite you to contribute to the success of our sales initiatives.

About Us

Vendella Group, is a proudly New Zealand-owned and operated company that thrives on integrity, vision, passion, and innovation. With a rich history dating back to 1978, our founder Leon Brodie laid the foundations for a family-oriented business, evolving over the years to become a leading supplier of cotton products to department stores and supermarkets across New Zealand. 

With a branch now established in Brisbane and enjoying rapid growth you can join us in our journey of growth and excellence, where you'll be welcomed into a dynamic and supportive team committed to serving our customers and communities.

Responsibilities

• Develop product and industry knowledge through ongoing training and engage in continual self-development to stay up-to-date.
• Assist Sales Representatives in managing accounts and support trip planning, including region and frequency considerations.
• Resolve customer queries promptly, manage returns, log error reports, and take corrective actions.
• Maintain and update potentials on CRM, assign pipeline tasks weekly, and provide updates on significant jobs.
• Prepare proposals and quotes in a timely manner, and send samples and additional information as required.
• Timeously process orders, especially urgent ones, review pending orders, and follow up on backorders and dated orders.
• Set up saved carts and accounts, assist customers with online accounts and password resets.
• Assist Customer Care when required and submit a daily call activity report.

Qualifications: 

• Proven work experience in Sales or Sales Support.
• Hands-on experience with ERP & CRM systems.
• Proficiency with MS Office Suite.
• Understanding of sales principles and customer service practices.
• Excellent communication, collaboration, analytical, multitasking, teamwork, and problem-solving skills.
• Strong organization and prioritization abilities.
• Maintain a tidy desk and work area.
• Adaptability to changing work demands.

Our client believes in investing in the development of their employees. They strive to engage and grow their people to achieve their best. 

Benefits you will enjoy: 

• Meaningful and challenging work
• Ongoing professional development 
• Competitive remuneration package including profit sharing scheme
• Innovative culture & growth-focused team
• Security of a well-respected business

If your are keen to progress your career and grow with a business that has progression opportunities please apply!

AP+ bring together Australia’s three domestic payment organisations into one integrated entity. Operating in the public interest, AP+ focuses on meeting the needs of all payment users and representing the views of a diverse range of stakeholders. BPAY Group, eftpos and NPP Australia continue to operate as distinct brands within a Group Leadership Team structure.  

AP+ is intended to create a more efficient and agile payments group, building the competitiveness of Australian domestic payments infrastructure, and delivering significant benefits to Australian consumers and businesses. 

Role Purpose

The role will sit within the Business Ops and Delivery team providing  guidance and leadership to the business analysis team. The team provides solution and analysis to scheme team (including NPP, eftpos and BPay).  

  As a Business Analyst Payment role is responsible for leading payment solution and analysis for developing, capturing and delivering requirements.  

  We offer you a challenging role within a great team in a dynamic organisation where you will have significant opportunities to influence and make a difference. Do you want to play an important role in a very progressive and dynamic team with a high pace of motion and a lot of fun - then this is definitely for you! 

You will be responsible for:

• Ensure business analysis standards are maintained.
• Perform gap analysis to ensure continued 100% coverage of requirements.
• Work with Product manager, project managers, Operations, developers and testers. 
• Part of the role is to deliver BA Artefacts as per the AP+ standards where allocated as a BA resource in a project. 
• Product Backlog Management: Identify, document, and refine user stories to increase the degree of detail relating to acceptance criteria, assumptions, constraints, dependencies.
• Manage stakeholders and vendors all around the world.  
• Deliveries must be of high quality and within time.  
• Coordinate deliveries with internal and external stakeholders.  
• Be flexible outside of normal working hours.  

In order for you to be successful in the role, you’ll have:

• Bachelor degree or similar  (preferred)

• Experience with payment vendor applications (e.g. FIS , Swift and paytec) 
• Experience in ISO 20022/ NPP 
• Proven experience in a Solution Design/ Technical BA background.
• Use of Waterfall and agile methodologies.
• Expert in ISO 20022 standard.
• Good to have knowledge of at least one payment scheme.
• Good to have knowledge with one of the following: AS.2805, EMV 

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

LME Care, a Registered NDIS Support Provider in Brisbane, is seeking compassionate and dedicated Support Workers to join our team. With over 25 years of combined experience in the disability sector in Australia, LME Care is committed to delivering high-quality services with purpose, courage, and integrity. As an organisation, we value empathy and believe in promoting choice, hope, building resilience, and growing individual self-determination. We are focused on ensuring our practices are inclusive and enabling connection with the Queensland community. Our drive for service excellence sets us apart and positions us as a provider, partner, and employer of choice. We strictly adhere to government quality and safety requirements and have proven experience in managing complex participants with high needs. Our thorough recruitment and onboarding process ensures that our team members have the right skills and qualifications to effectively support our clients. Join us in making a difference in the lives of individuals with disabilities.

The locations span from Northside, Southside, Inner City, Camp Hill, Annerley, Ipswich and Logan.

Responsibilities

• Provide support and assistance to individuals with disabilities
• Assist with daily living activities and personal care
• Promote independence and community engagement
• Follow individual support plans and guidelines
• Monitor and report on client progress and wellbeing
• Collaborate with other team members and stakeholders to ensure holistic support
• Adhere to all relevant policies and procedures, including health and safety regulations
• Attend training and professional development sessions to enhance skills and knowledge

About you:

• You have a positive attitude and empathetic nature.
• Knowledge and understanding of disability support principles and practices
• You are an excellent listener who can communicate authentically and honestly, and are able to work independently.
• You are adaptable to the different needs, environments, experiences, and cultural backgrounds of our clients.
• You treat others with dignity, respect and are without judgement.

• Previous experience in a similar role preferred
• Therapeutic Crisis Intervention Trauma Informed Care experience preferred
• Previous experience in supporting participants with Mental Health diagnosis essential
• Current first aid and CPR certification
• Valid driver's license and access to a reliable vehicle
• A current NDIS Workers Screening Card and a Working with Children Check (Blue Card) 
• NDIS Workers Orientation Module
• Availability to work flexible hours, including weekends and evenings

Remuneration:

SCHADS Award - Social & Community Services

In this fixed-term, full-time role the Project Support Officer, based in Richmond, will be responsible for overseeing the increase and updating of endometriosis resources that aim to improve the health literacy for those affected by endometriosis, their carers, and the health professionals involved in treating them.  The Project Support Officer would also act as a conduit between research and clinical staff - supporting the translation of research into practice.  This would involve many smaller, medium, and larger scale projects.  You will be part of the Julia Argyou Endometriosis Centre team and report to Dr Kate Tyson and A/Prof Sarah Holdsworth-Carson.

You will make an impact by:

• updating our existing resources (including patient guides, patient toolkit, website information, newsletters etc),
• organising Centre education webinars on relevant patient-centred topics,
• writing of JAECE Centre guidelines, assessment proformas and referral pathways as guided by subject matter experts (for adoption in the Centre and possibly other clinicians Australia-wide),
• in collaboration with the new Epworth Nursing Academy and as guided by subject matter experts, help coordinate the development of a unit of study about endometriosis for the Epworth Nursing Academy and an endometriosis study day (or symposium) for medical professionals including for GP outreach and education,
• assisting in data collection pertaining to clinic utilisation and Centre resource(s) uptake,
• in collaboration with JAECE researchers, undertaking an evaluation project on the clinic activities at the Centre,
• establishing and building relationships between JAECE and relevant NGOs and the Government-funded Endometriosis and Pelvic Pain centres were appropriate.

To be successful in this role…
You will have:

• Tertiary qualification in health, health promotion, public health or relevant discipline
• Demonstration of strong verbal, interpersonal, collaboration and written communication skills, and related experience in a health-related project officer role or similar role
• Knowledge of project management principles and methodologies
• Strong organisational skills and the ability to set priorities, work effectively, and achieve desired outcomes within specific timeframes
• Critical thinking and problem-solving abilities
• Demonstrate an innovative, proactive and creative mindset
• Commitment to self-development & learning

Position Description       Inherent Requirements

Ability Action Australia is a growing company with a great culture, along with unlimited professional development and career advancement opportunities for aspiring clinicians.

We are now looking for Behaviour Support Practitioner's who have a minimum of 6-months experience in Behaviour Support, and who have been assessed as CORE (or above) suitability. 

Responsibilities will include:

• Assisting NDIS participants, along with their families and/or carers, to identify their needs through assessment and person-centred planning
• Evaluating, developing and delivering evidence-based support plans within a complex support space
• Developing meaningful goals and practical strategies utilising a positive behaviour support framework, and with a commitment to eliminate restrictive practices, in the home and community
• Ensuring individual plans reflect our NDIS participants' goals, passions and strengths, as well as ensuring they get more out of life
• Building the knowledge, capacity and strengths of those who support participants in their lives - family, carers, friends, etc
• Acting as an advocate and role model for best practice
• Working collaboratively within a multidisciplinary team

What's in it for you?

As you support many, we support you. We offer:

• Benefits – Professional Development allowance, staff referral scheme, Fitness Passport… just to name a few
• Flexibility & Work-life balance – Combine the convenience of working from home with the social interaction of working in the community plus the support of an office
• Excellent remuneration – Industry leading salary + km reimbursement + laptop + smartphone + Performance with Purpose Reward and Recognition Program + salary packaging options
• Career progression – Access to ongoing training tailored to your interests and long-term goals combined with professional development opportunities with Ability Action Australia and our parent company MedHealth
• Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants

What you get to do in this role:

• The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. 
  
  The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.  
The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.