About OES

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

The Sales Product and Support Lead is responsible for product training and knowledge across the Course Consultants’ team and support the team to meet individual and business targets. The scope of this role includes:

• Create training modules to support new and existing Consultants
• Proactively provide ongoing detailed training/refreshed training for existing and new Course Consultants
• Support the on-boarding of new Course Consultants
• Identify and deliver the implementation of process/procedures to support the team
• Deliver and train Consultants on new courses
• Identify and recommend areas to improve to meet sales targets/conversion
• Point of contact for partner queries and follow-ups
• Work closely with quality coach to identify gaps in product knowledge

About You

To be successful in this role you will have:

• Previous experience within a fast-paced sales environment with demonstrated achievement of sales KPIs is essential
• Exceptional Stakeholder management
• Strong SME knowledge across products
• Strong written and verbal communication skills, excellent interpersonal skills, and an ability to work with a diverse range of people
• Motivated and passionate about sales with a keen interest in education
• Strong commitment to personal excellence, self-disciplined and resourceful with excellent attention to detail
• A team player with a “can-do” attitude, the ability to work in a team environment and strong customer service orientation.
• Effective time management and prioritisation skills, with a proven ability to work well under pressure and work to targets combined with the ability to meet tight timeframes
• Demonstrated ability to positively participate in the development of a culture that maximises employee and prospective student engagement
• Competitive with a team focus and resilient nature

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

JOB DESCRIPTION

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

·       Competitive salary above industry standards

·       Upskilling, training, mentoring and more to support your career development journey.

·       Fun and practical employee perks and discounts

·       Inclusive parental leave policy that supports all parents & carers

·       Peer recognition awards acknowledge when you go above and beyond.

About the role

As an Operations Support Officer, you are responsible to cover all aspects of customer service/freight solutions/administration component. You are also responsible to ensure enquiries that cannot be answered during the first call are investigated and resolved quickly and effectively.

What you’ll do

·       Accurately and efficiently record all client information and record all investigations into appropriate computer systems.

·       Day to Day housekeeping of inbound freight with further attention requirements 

·       Ensure all customer enquiries are actioned and resolved to company and client satisfaction in a timely manner.

·       Communicate with clients/contact center regularly through the course of an enquiry via all platforms (salesforce, phone, email)

·       Provide feedback to the Supervisor regarding consistent service failures by sub contactors or staff drivers.

·       Assist in finding solutions to prevent recurrence of service failures.

·       Support all Admin and FSOL team members in a backup capacity!

·       Ensure enquiries are handled in a professional and prompt manner.

·        

What you’ll bring

·       Proficiency in data entry and time management.

·       Computer literacy/knowledge of MS Office computer applications

·       Excellent team player

·       Ability to resolve conflict and negotiate solutions to problems quickly.

·       Ability to handle freight – manual lifting of up to 16kgs.

·       Previous experience in the transport industry is highly advantageous.

·       Good communication skills both written and verbal and excellent telephone manner.

An inclusive workplace works for everyone.

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

 Other things to note. 

·       When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

·       During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

·       TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

About Us:

Join us in shaping the future of Talent Acquisition at Melba. We are a purpose led organisation with a vision and purpose to live in a society that values the individual rights of all people and to open up a world of opportunities for people to live a fabulous life. We provide high-quality support services to people with a disability and recognize that investing in attracting the best talent to Melba is integral to us achieving this vision.

Flexibility is one of our core values. We celebrate diversity not just in our workforce but in how you choose to shape your work day. We understand that life comes with commitments and can offer flexible work arrangements that suit your specific needs. Whether you prefer the traditional nine-to-five, need to schedule your day around school hours or thrive on a compressed work week we have options to support you.

Role Overview:

As the Talent Acquistion Lead, you're not just filling jobs; you're shaping the future of Melba by building our organisational capability.  You will play a pivotal role in developing and implementing innovative talent acquisition strategies and leading a proactive and forward-thinking team to deliver effective recruitment outcomes.

You’ll have the opportunity to:

• Establish trust and partnerships with the General Outcomes Managers to develop recruitment plans and strategies which reflect specific needs.
• Develop and facilitate the execution of recruitment plans and strategies to ensure hiring goals are met with the best possible talent. 
• Research and recommend new sources for active and passive candidate recruiting and continuously develop networks/ partnerships to actively build a pipeline of candidates for roles.
• Effectively manage the end-to-end recruitment and selection process to ensure a positive candidate experience.  
• Explore and implement different advertising / branding techniques which generate interest from candidates across all roles and regions e.g. internet /intranet sites, social and community networks, referral programs.
• Represent Melba at recruiting events (e.g. information sessions, job fairs), providing information and promoting Melba Support Services.
• Coach hiring managers on recruitment policy, processes and systems.
• Support the Future Melba Transformation office on their ongoing hiring needs.
• Contribute to key projects as required i.e. student placement program, reporting, training.
• Ensure all pre-employment requirements are met.
• Manage the onboarding process including setting up in payroll system, booked into induction, new starter paperwork and training.

About You:

• A passion for diversity and aligned to a vision for creating an inclusive workplace.
• Demonstrated success in leveraging technology and innovative talent acquisition approaches.
• Strong coaching, collaboration and stakeholder management skills.
• Excellent data analytics and reporting capabilities.
• Energetic, committed and dedicated to an approach which emphasizes respect, approachability and transparency.

Why Join Us:

• Opportunity to drive strategic Talent Acquisition initiatives in a dynamic environment
• Join a collaborative culture that values innovation, creativity, fun, passion and flexibility (check out our values on our website).
• Competitive compensation package including NFP Salary Packaging benefits.
• Embrace flexibility in your work life, shaping your work day to fit your life.

Please apply by submitting your resume. We will assess and shortlist applications as they are received.

At Melba, we value Diversity and Inclusion and encourage those with a disability, individuals within the LGBTQIA+ community, individuals from mature-aged populations, and members of Culturally and Linguistically Diverse Communities to consider joining our community.

Ability Action Australia is a growing company with a great culture, along with unlimited professional development and career advancement opportunities for aspiring clinicians.

We are looking to expand our multi-disciplinary team who provide allied health services to NDIS participants living in/around the Logan/Northern Gold Coast region. We are now looking for Behaviour Support Practitioner's who have a minimum of 6-months experience in Behaviour Support, and who have been assessed as CORE (or above) suitability. 

Responsibilities will include:

• Assisting NDIS participants, along with their families and/or carers, to identify their needs through assessment and person-centred planning
• Evaluating, developing and delivering evidence-based support plans within a complex support space
• Developing meaningful goals and practical strategies utilising a positive behaviour support framework, and with a commitment to eliminate restrictive practices, in the home and community
• Ensuring individual plans reflect our NDIS participants' goals, passions and strengths, as well as ensuring they get more out of life
• Building the knowledge, capacity and strengths of those who support participants in their lives - family, carers, friends, etc
• Acting as an advocate and role model for best practice
• Working collaboratively within a multidisciplinary team

What's in it for you?

As you support many, we support you. We offer:

• Benefits – Professional Development allowance, staff referral scheme, Fitness Passport… just to name a few
• Flexibility & Work-life balance – Combine the convenience of working from home with the social interaction of working in the community plus the support of an office
• Excellent remuneration – Industry leading salary + km reimbursement + laptop + smartphone + Performance with Purpose Reward and Recognition Program + salary packaging options
• Career progression – Access to ongoing training tailored to your interests and long-term goals combined with professional development opportunities with Ability Action Australia and our parent company MedHealth
• Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey.

• Fun and practical employee perks and discounts

• Flexible work, including work from home.

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

About the role

As an Operations Support Officer, you are responsible to cover all aspects of customer service/freight solutions/administration component. You are also responsible to ensure enquiries that cannot be answered during the first call are investigated and resolved quickly and effectively.

What you’ll do

• Accurately and efficiently record all client information and record all investigations into appropriate computer systems.

• Day to Day housekeeping of inbound freight with further attention requirements 

• Ensure all customer enquiries are actioned and resolved to company and client satisfaction in a timely manner.

• Communicate with clients/contact centre regularly through the course of an enquiry via all platforms (salesforce, phone, email)

• Provide feedback to the Supervisor regarding consistent service failures by sub contactors or staff drivers.

• Assist in finding solutions to prevent recurrence of service failures.

• Support all Admin and FSOL team members in a backup capacity!

• Ensure enquiries are handled in a professional and prompt manner.

What you’ll bring

• Proficiency in data entry and time management.

• Computer literacy/knowledge of MS Office computer applications

• Excellent team player

• Ability to resolve conflict and negotiate solutions to problems quickly.

• Ability to handle freight – manual lifting of up to 16kgs.

• Previous experience in the transport industry is highly advantageous.

• Good communication skills both written and verbal and excellent telephone manner.

An inclusive workplace works for everyone.

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

 Other things to note. 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

BizCover who?
You haven’t heard of us?
We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognized in Deloittes fast 50 companies as one of the fastest growing technology companies and Westpac’s top 20 businesses of tomorrow - #killingit

We are now looking for a Technical Business Analyst to join our Delivery Team!

The Technical Business Analyst will interact and support the Senior Business Analyst. They will be accountable for breaking down the epic into features, interpreting high level requirements and breaking them down to user stories. They own the definition and implementation of a team’s backlog. This typically involve collaborating with the delivery squad to maximum value is delivered to customer/end user by prioritizing the most important items to start first.

As a Technical Business Analyst at BizCover, you will be reponsible for:

• Conducting the main Agile ceremonies in Team retro, Sprint review, planning & grooming
• Ensuring that user stories are ready to be estimated and worked on by the developers.
• Assisting the developers and the quality assurance team in delivering the agreed user stories (i.e. 3-way handshake) and verify that solutions will meet business requirements.
• Facilitating key meetings including requirement sessions, system demos, user acceptance testing, and end user training.
• Production building /configuration
• Determining Technology Deliverables

Knowledge:

• Development  of story mapping diagrams
• Technical knowledge
• User Flows diagrams 
• Good understanding of the enterprise’s strategy
• Attended Agile training (and is certified)
• Good understanding of Design Thinking/Human Centered Design practices
• Basic working understanding of Jira/Confluence/Miro/Team Retro
• Excellent written and verbal communication skills

Behaviours:

• You will be decisive and will be able to acquire the support of the organisation to make decisions
• Collaborative and can facilitate broad consensus for decisions
• Actively seeks feedback from team and customers
• Strong negotiation skills
• Can make local decisions which are aligned to enterprise objectives
• 2- 3-year experience 

• Hybrid working model with flexibility to work from home 3 days a week and 2 days a week in the CBD office
• Learning opportunities and extra package
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Birthday vouchers
• Rewarding Employee Incentive Program
• Growing company with progression opportunities

What Kind of Person Works Well in our Company  
Diversity of employees makes for a creative and fun workplace.  BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –
Customer Fanatics - noun:  a person who delivers a first class customer experience every time
Drumbeaters - noun:  a person who enthusiastically celebrates and supports their team mates and the business
Finishers - noun:   a person you can trust to get it done
Advancer - noun:  a person who always wants do better

At BizCover we value diversity. We encourage applications from individuals of all backgrounds and experiences. If you are passionate about driving positive change and creating an inclusive workplace, we invite you to apply for this exciting opportunity. Join us in building a diverse and welcoming environment where everyone can thrive and contribute their unique talents.

• Support, manage and mentor multiple engineering teams across varied game development specialties
• Define and maintain the engineering team structure, career growth, and expertise, with a view towards long-term strategic goals
• Advise the local director group on technical topics impacting the team
• Analyze feature requests for viability, completeness, risks and dependencies
• Collaborate with a distributed engineering team in multiple locations
• Pro-actively address issues blocking the team, providing them with the tools to work effectively
• Ensure high standards of development across the local engineering team's work, including meeting all applicable coding standards
• Ensure the team works within the constraints of the existing game engine to meet performance, quality and maintainability benchmarks
• Promote and communicate the team's work across the entire project
• Help the team troubleshoot complex issues across the entire game pipeline
• Maintain a collaborative and creative spirit in your teams
• Seek innovative solutions to problems, and challenge the team to aim high

Do you have an interest in Interior Design or a thirst for Project Management? Then this role within the Design & Technical Services team will provide the perfect combination.

With a heavy emphasis on project-based work, the team are now looking for a Sydney based Administration Assistant who wants to roll up their sleeves and jump straight into a vast array of interesting tasks that will be critical to the delivery of many exciting projects, as well as ensuring the day-to-day departments runs smoothly.t

Getting to know the role and your responsibilities:

• provide administration assistance and support in all aspects of administration. works for the Vice President Design & Technical Services & the wider DT&S Team. 
• liaise and collaborate with other departments and global teams on various tasks as necessary.
• Management of project invoicing and tracking.
• You’ll be an integral resource for the FF&E|OS&E Project Solutions team & be involved in the pre-opening phase of a Hotel Opening.
• Conduit between suppliers & Project stakeholders from conception to completion during the planning, product selection.
• Opportunity to travel interstate for the installation phase if required.
• This role will suit a clear communicator with excellent attention to detail, who is self-motivated and has demonstrated experience in exceeding internal and external client expectations.

Sinch ClickSend is a global cloud-based SaaS communications platform for businesses and developers that enables companies of all shapes and sizes to easily and cost effectively communicate with their customers and staff via multiple channels. Sinch ClickSend has SMS at its core and powers billions of messages annually but has expanded to become a true all-in-one multi-channel business communications platform offering SMS, MMS, RCS, Email, Voice, Fax and Post by dashboard, API or hundreds of integrations.

We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm, and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix fun and music into our days.

We are looking for a Senior Documentation Specialist/ Technical Writer. You will be responsible for writing, maintaining, and publishing user-friendly documentation to support our Communications API and Design System. You will play a leading role in launching delightful developer experiences and empowering our teams with better documentation and processes.

Key responsibilities:

• Engaging with developers across multiple domains of expertise to gain a deep understanding of the Sinch ClickSend API and supporting products.
• Owning and managing our API documentation, to ensure that it follows a consistent, well-structured format and meets customer expectations.
• Writing user-friendly content that transforms complex, technical information into something accessible, engaging, and delightful.
• Providing code-snippets and on-page technical content for our developer portal.
• Advocating for our technical users and participating in customer-centric research.
• Assessing the state of our current technical content and developing innovative approaches for improvement, in-line with our strategic objectives.
• Aiding in the creation and maintenance of a company-wide design system.
• Collaborating with brand copywriters to ensure that all written content has a consistent and accessible tone-of-voice.
• Making critical decisions and establishing documentation strategies that ensure information is accurate, gathered efficiently, and available promptly.
• Facilitating technical training for internal teams about the API and related topics, ensuring that our teams can better meet customer needs.
• Supporting internal teams with better documentation tools, processes, and strategies.

The successful applicant will possess the following skills and attributes:

• Proven experience writing technical documentation for multiple audiences.
• Experience working with engineering teams to gather complex technical information and communicating this through written copy.
• Experience using APIs or writing content for API documentation.
• Experience writing documentation for digital design systems.
• Prior development experience in any front-end or back-end languages.
• Ability to present insights and data clearly and concisely.
• Excellent verbal and written communication skills.
• Excellent writing and grammatical skills.
• Sound organisational skills and attention to detail.
• Ability to self-manage, work independently, and meet deadlines.

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering;

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly fitness reimbursement
• Volunteer leave
• Work from home set up reimbursement

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.

Epay, a subsidiary of Euronet Worldwide, is seeking a Sales Support professional to join our team. In this role, you will play a vital role in supporting our sales team and ensuring the smooth operation of our sales processes.

Responsibilities:

• Provide administrative support to the sales team, including handling inquiries, preparing sales materials, and coordinating meetings.
• Assist with order processing, including entering orders into the system, tracking shipments, and providing updates to retailers
• Collaborate with internal teams such as operations, finance, and customer service to ensure timely and accurate delivery of products and services
• Maintain CRM system by updating customer information and sales activities
• Prepare sales reports and presentations as required

The ideal candidate will have a strong attention to detail, excellent organisational skills, and a passion for providing exceptional support to the sales team. Proficiency in Microsoft Office suite and experience with CRM systems are highly preferred.

Requirements:

• Previous experience in a sales support role or similar administrative position
• Excellent written and verbal communication skills
• Strong attention to detail and ability to multitask
• Proficiency in Microsoft Office suite
• Experience with CRM systems is a plus
• Ability to work collaboratively with cross-functional teams

To be eligible to apply for this role you must be legally permitted to work permanently in Australia.

If you are a motivated and organised individual with a passion for supporting sales efforts, we would love to hear from you.

At epay Australia, we recognise our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture to deliver the best opportunities for our workforce. Benefit from hybrid work, birthday initiatives, paid parental leave and regular social events.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The location of this role will be based on-site in Penrith. These roles are based in the customer or Datacom offices. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

Please note that this role is expected to commence on 5 March 2024

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

ABOUT US

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 180+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you. The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

KEY RESPONSIBILITIES

1. IT Services Support

• Manage Service Level Agreements (SLA) – identify and prevent SLA breaches before they occur.
• Proactively communicate with clients and stakeholders within appropriate timeframes.
• Assist the team in resolving incidents and reduce backlogs.
• Maintenance of ticket hygiene ensuring ticket status is accurate, up-to-date and contains all information.
• Ensure the team is following Incident Management and Problem Management processes.
• Actively taking ownership for complex tickets ensuring commercial awareness is applied.

2. Quality Assurance

• Review of team timesheets ensuring billable targets are met.

• Ensure team time entries are accurate, comply with guidelines, and are submitted and approved within agreed timeframes.
• Maintain positive client feedback (CSAT).
• Proactively track and complete all action items assigned to level 2 without additional prompts.
• Identify risks and communicate clearly the impacts to relevant stakeholders.

3. Technical Lead

• Provide guidance while demonstrating strong technical proficiency.  
• Support the business goals and contribute towards team harmony.
• Build positive working relationships and drive inter team collaboration with a client centric outcome.
• Display a caring attitude that adheres to our values.
• Ensure processes and procedures are being followed by the team.
• Contribute towards continuous improvements

• Minimum 7 years IT industry experience
• Minimum 3 years MSP / Cloud Provider experience
• Technical experience with Microsoft 365, Exchange Online, Azure Entra ID, Windows Server (ie. DNS and DHCP), Intune and Azure Services for Device Management, and network & firewalls.
• Security focussed mindset with Endpoint protection experience (Sophos, CrowdStrike etc.)
• Experience with ITSM Tools
• Incident Management and Problem Management experience
• Process driven and strong organisational skills.
• Industry certifications. E.g. AZ-104, MS-100, MS-500 or similar

Whilst not essential, the following would be beneficial:

• Experience with Mimecast, Veeam B&R and VMWare vSphere
• ITIL v4 Foundation Certified

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training / mentoring programs
• Regular fun social events
• Diverse range of employee benefits including paid volunteer days
• Great bonus structure
• Hybrid working arrangements
• Free breakfast, drinks and monthly lunches